question

training

answer

a planned effort by a company to facilitate employees' learning of job related competencies

question

learning

answer

acquiring knowledge

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informal learning

answer

occurs without a trainer or instructor, learner initiated

question

formal learning

answer

programs, courses, and events that are developed and organized by the company

question

knowledge management

answer

process of enhancing company perfomance by designing and implementing: tools, processes, systems, structure

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explicit knowledge

answer

well documented, easily articulated, and easily transferred from person to person

question

tacit knowledge

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personal knowledge based on individual experiences that is difficult to codify, result of informal training

question

intellectual capital

answer

codified knowledge that exists in a company: ex. copyrights,patents,trade secrets

question

social capital

answer

relationships in the company

question

customer capital

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value of relationships with persons or other organizations: ex, brands, customer loyalty

question

cross training

answer

training employees in a wide range of skills to fill any of the roles needed to be performed

question

subject matter expert

answer

employees, academics, managers, technical experts, trainers who are knowledgeable with regard to any skill required for a successful job performance

question

crowd sourcing

answer

asking a large group of employees to help provide information for needs assessment that they are not traditionally asked to do

question

benchmarking

answer

using information about other companies' training practices to help determine the appropriate type, level, and frequency of training

question

skill

answer

competency in performing a task: reading and writing skills

question

ability

answer

physical and mental capacities to perform a task

question

competency

answer

Ability to properly perform a specific task ex: knowledge, skills, attitudes, values

question

locus of control

answer

degree to which individuals make internal or external attributions about outcomes

question

internals

answer

outcomes based on my own behavior, so the individual has control

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externals

answer

outcomes attributed to luck or actions of others

question

self efficacy

answer

belief in one's capability to perform a specific task

question

train ability

answer

is a function of the individuals ability and motivation

question

transfer of training

answer

trainees effectively and continually applying what they have learned in training to their jobs

question

generalization

answer

trainees's ability to apply what they learned to on the job work problems

question

maintenance

answer

process of trainees continuing use what they learned over time

question

over-learning

answer

trainees need to continue to practice even they have been able to perform the objective several times

question

process of social learning theory

answer

attention, retention, motor reproduction, motivational processes, match modeled performance

question

discuss social learning theory

answer

emphasizes that people learn by observing other persons (models) whom they believe are credible and knowledgeable, the theory recognizes that behavior that is reinforced or rewarded tends to be repeated, learning new skills or behavior comes from:

question

Persons self efficacy can be increased

answer

verbal persuasion logical verification observation of others past accomplishments

question

Dominant Learning Types

answer

Diverger Assimilator Converger accomodator

question

Diverger

answer

Concrete Experience Reflective observation

question

assimilator

answer

abstract conceptualization reflective observation

question

converger

answer

abstract conceptualization active experimentation

question

accomodator

answer

concrete experience active experimentation

question

andagogy

answer

theory of adult learning

question

theory of adult learning

answer

adults have the need to know why they are learning something, need to be self directed,

question

expectancy

answer

mental state that learner brings to the instructional process

question

perception

answer

ability to organize the message from the environment so that it can be processed and acted upon

question

working storage

answer

rehearsal and repetition of information occurs

question

semantic encoding

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actual coding process of incoming messages

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feedback

answer

information to see how well people are meeting the training objectives

question

program design

answer

organization and coordination of the training program

question

design document contains

answer

purpose goals target audience training time method number of participants locations prerequisite problems and opportunities instuctor

question

Learning sequence

answer

stimulus situation apprehension phase(learning) acquisition storage retrieval (remembering) performance

question

A lesson plan overview matches major activities of a training program and

answer

specific times or time intervals

question

Which of the following statements is true of knowledge management?

answer

Creating communities of practice and using "after-action reviews" at the end of each project facilitates knowledge management.

question

Explicit knowledge:

answer

can be managed by a knowledge management system.

question

A lesson plan overview matches major activities of a training program and _____.

answer

specific times or time intervals

question

If trainers in a firm want access to valuable information about the transfer of training problems that trainees encounter, they should typically use the _____.

answer

electronic performance support system

question

A(n) _____ gets learners into the appropriate mental state for learning and allows them to understand the personal and work-related meaningfulness and relevance of course content.

answer

concept map

question

The _____ job is to develop, implement, and link a knowledge culture with the company's technology infrastructure, including databases and intranets.

answer

chief learning officer's (CLO)

question

The only way to deal with disruptive trainees is to ask them to leave the training session.

answer

false

question

Giving trainees frequent breaks so that they can leave the room and return ready to start learning again is a good practice in training.

answer

true

question

When a series of steps must be followed in a specific way to complete a task successfully, then training should be designed with an emphasis on far transfer.

answer

false

question

Good at inductive reasoning, creating theoretical models, and combining disparate observations into an integrated explanation are learning characteristics of individuals in the _____ learning style.

answer

assimilator

question

According to the _____, transfer will be maximized to the degree that the tasks, materials, equipment, and other characteristics of the learning environment are similar to those encountered in the work environment.

answer

theory of identical elements

question

Behavior modification is a training method that is primarily based on _____.

answer

reinforcement theory

question

_____ refers to the learner's involvement with the training material and assessing their progress toward learning.

answer

Self-regulation

question

Which of the following is an example of the internal conditions necessary for learning outcomes?

answer

Recall of prerequisites, similar tasks, and strategies

question

In the learning processes, semantic encoding typically involves:

answer

providing learning guidance to the learners.

question

The adult learning theory assumes that adults enter a learning experience with a subject-centered approach instead of problem-centered approach to learning.

answer

false

question

The stimulus generalization approach emphasizes near transfer of training.

answer

false

question

Individuals with a learning orientation find that errors and mistakes cause anxiety and thus want to avoid them.

answer

false

question

In which of the following instances is training required for employees?

answer

Employees lack the knowledge and skill to perform a job, but the other factors are satisfactory

question

In the process of developing a competency model, the job or position to be analyzed is identified after:

answer

the business strategy and goals are identified.

question

Which of the following method of needs assessment is inexpensive and allows the collection of data from a large number of persons?

answer

Questionnaire

question

In task analysis, the next step after selecting the job or jobs to be analyzed is to:

answer

develop a preliminary list of tasks performed on the job by talking to those who have performed a task analysis

question

Which of the following statements is true of competency models?

answer

Traditionally, needs assessment failed to focus on competencies.

question

Which of the following statements is true of needs assessment?

answer

The role of the needs assessment process is to determine if training is the appropriate solution.

question

Which of the following is considered as a part of "input" in the process for analyzing the factors that influence employee performance and learning?

answer

Social support

question

Work-group norms may encourage employees not to meet performance standards.

answer

true

question

Pressure points such as changes in customer preferences or employees' lack of basic skills do not necessarily mean that training is the right solution.

answer

true

question

Job incumbents should be included as SME's in the needs assessment process since they tend to be the most knowledgeable about the job.

answer

true

question

Which of the following is an example of human capital?

answer

Work-related competence

question

Team building, conflict avoidance, and change management are typically specialized by _____ professionals.

answer

organizational development

question

_____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

answer

Total quality management

question

Which of the following steps of the training design process involves person and task analysis?

answer

Conducting needs assessment.

question

Companies separate training from the human resource function because it allows the training function to be decentralized.

answer

true

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