HRT 101 Final – Flashcards

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Independent Restaurants
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are operations owned by one or more owners who are usually involved with the day-to-day operations of the business.
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a FAM trip is:
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a familiarization trip to conduct a site inspection for an event
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A good rule of thumb when pairing wine and food is that:
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the heavier the food, the heavier and more robust the wine should be.
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A group of typical guests who give an opinion on topics presented to them is known as:
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a focus group
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A par stock:
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is the level to keep on hand
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A person who spends less than a year traveling to places other than their environment is known as a :
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tourist
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A la carte
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menu offers items that are individually priced.
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cyclical
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menu repeatsitself after a period of time.
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All of the following are included in the Food and Beverage Division EXCEPT:
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House keeping
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Average daily room rate is
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room revenue divided by number of rooms sold.
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By providing training on the responsible service of alcoholic beverages to servers and bartenders, a business owner can
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potentially lower liability insurance rates.
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Corporations that operate a hotel without capital outlay in exchange for a percentage of gross sales are known as
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management companies.
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Each of the following is a characteristic of the Hospitality Industry EXCEPT:
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the service product and guest are separate.
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Empowerment is
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a feeling of partnership in which employees feel responsible for their jobs and have a stake in the organizations success.
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Ethics is
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a set of moral principles and values used to answer questions about right and wrong.
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Examples of hotel level of service classification include :
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full service, mid-scale, extended stay, limited service.
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Examples of hotel location include
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city, resort, freeway, airport
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Examples of hotel price classification include:
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luxury, all suits, economy, budget
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Guest calls for reservations and a guest welcome are both examples of what?
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Moment of truth
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Hotels and motels that are part of a _____ share a centralized reservation system and a common image, logo or advertising slogan.
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referral association
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In the hospitality industry the concept of perishability means an
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unsold airline seat, hotel room or empty restaurant table.
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Key to being successful in the hospitality industry is
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being a service oriented person.
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Large meetings with some form of exposition or trade show included are called
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Conventions
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Management of events often takes place at convention centers or hotels where _____ handle all arrangements after the sales manager has completed the contracts.
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event managers
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Methode Champenoise refers to
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a second fermentation in the bottle resulting in a unique sparkilng quality.
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New money spent by tourists and then respent by hotels and restaurants in the community for goods and services is known as
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the multiplier effect
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One yield management technique for maximizing sales income by lowering the price of seats according to expected demand is
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capacity control
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Proof is equal to
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twice the percentage of alcohol by volume.
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Room occupancy percentage or ROP is
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total rooms occupied divided by total available rooms.
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Setting goals and creating objectives to achieve those goals is the process of
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planning
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Spirits differ from wine and beer in that they are
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fermented and then distilled
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The average check refers to
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the average money spent per guest
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The benefits of franchising include all of the following EXCEPT:
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high fee percentages charged by credit card companies
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The capture rate is defined as
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the number of guest staying at the hotel who dine in the hotel's restaurant
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The concept of protecting the natural resources of the planet while achieving corporate profitability
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sustainability
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The executive committee of a hotel is
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made up of key associates who head major departments.
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The fastest growing sector of casino gaming in the world is
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Las Vegas
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The front office, housekeeping, security and communications all fall under what department?
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Rooms division
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The hierarchy (from the top down) of club management is
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members, board of directors, executive commiette , General manager
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The individual responsible for the task of balancing the guests accounts receivables is the
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night auditor
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The leading international organization in the field of travel and tourism is
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world tourism organization
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The more common name for a guests account is
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folio
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The most important ingredient in beer is
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water
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The person usually responsible for greeting and seating guests and for rotating arriving guests among the dining room stations is the
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Greeter, hostess or host
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The purpose of revenue management is to
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increase profitability.
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The total amount wagered in gambling is called
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a handle
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The ultimate responsibility and authority of running a hotel rests with the
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general manager.
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When selling rooms a front desk associate might try to upsell. This means
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suggestively selling the features of a larger room, a higher floor or perphapse a better view.
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Which of the following is NOT a cost that management can control?
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rent
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Which of the following would be considered a disadvantage of using managed contract services?
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May be perceived as institutional.
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