HRT 101 Final – Flashcards
Unlock all answers in this set
Unlock answersquestion
Independent Restaurants
answer
are operations owned by one or more owners who are usually involved with the day-to-day operations of the business.
question
a FAM trip is:
answer
a familiarization trip to conduct a site inspection for an event
question
A good rule of thumb when pairing wine and food is that:
answer
the heavier the food, the heavier and more robust the wine should be.
question
A group of typical guests who give an opinion on topics presented to them is known as:
answer
a focus group
question
A par stock:
answer
is the level to keep on hand
question
A person who spends less than a year traveling to places other than their environment is known as a :
answer
tourist
question
A la carte
answer
menu offers items that are individually priced.
question
cyclical
answer
menu repeatsitself after a period of time.
question
All of the following are included in the Food and Beverage Division EXCEPT:
answer
House keeping
question
Average daily room rate is
answer
room revenue divided by number of rooms sold.
question
By providing training on the responsible service of alcoholic beverages to servers and bartenders, a business owner can
answer
potentially lower liability insurance rates.
question
Corporations that operate a hotel without capital outlay in exchange for a percentage of gross sales are known as
answer
management companies.
question
Each of the following is a characteristic of the Hospitality Industry EXCEPT:
answer
the service product and guest are separate.
question
Empowerment is
answer
a feeling of partnership in which employees feel responsible for their jobs and have a stake in the organizations success.
question
Ethics is
answer
a set of moral principles and values used to answer questions about right and wrong.
question
Examples of hotel level of service classification include :
answer
full service, mid-scale, extended stay, limited service.
question
Examples of hotel location include
answer
city, resort, freeway, airport
question
Examples of hotel price classification include:
answer
luxury, all suits, economy, budget
question
Guest calls for reservations and a guest welcome are both examples of what?
answer
Moment of truth
question
Hotels and motels that are part of a _____ share a centralized reservation system and a common image, logo or advertising slogan.
answer
referral association
question
In the hospitality industry the concept of perishability means an
answer
unsold airline seat, hotel room or empty restaurant table.
question
Key to being successful in the hospitality industry is
answer
being a service oriented person.
question
Large meetings with some form of exposition or trade show included are called
answer
Conventions
question
Management of events often takes place at convention centers or hotels where _____ handle all arrangements after the sales manager has completed the contracts.
answer
event managers
question
Methode Champenoise refers to
answer
a second fermentation in the bottle resulting in a unique sparkilng quality.
question
New money spent by tourists and then respent by hotels and restaurants in the community for goods and services is known as
answer
the multiplier effect
question
One yield management technique for maximizing sales income by lowering the price of seats according to expected demand is
answer
capacity control
question
Proof is equal to
answer
twice the percentage of alcohol by volume.
question
Room occupancy percentage or ROP is
answer
total rooms occupied divided by total available rooms.
question
Setting goals and creating objectives to achieve those goals is the process of
answer
planning
question
Spirits differ from wine and beer in that they are
answer
fermented and then distilled
question
The average check refers to
answer
the average money spent per guest
question
The benefits of franchising include all of the following EXCEPT:
answer
high fee percentages charged by credit card companies
question
The capture rate is defined as
answer
the number of guest staying at the hotel who dine in the hotel's restaurant
question
The concept of protecting the natural resources of the planet while achieving corporate profitability
answer
sustainability
question
The executive committee of a hotel is
answer
made up of key associates who head major departments.
question
The fastest growing sector of casino gaming in the world is
answer
Las Vegas
question
The front office, housekeeping, security and communications all fall under what department?
answer
Rooms division
question
The hierarchy (from the top down) of club management is
answer
members, board of directors, executive commiette , General manager
question
The individual responsible for the task of balancing the guests accounts receivables is the
answer
night auditor
question
The leading international organization in the field of travel and tourism is
answer
world tourism organization
question
The more common name for a guests account is
answer
folio
question
The most important ingredient in beer is
answer
water
question
The person usually responsible for greeting and seating guests and for rotating arriving guests among the dining room stations is the
answer
Greeter, hostess or host
question
The purpose of revenue management is to
answer
increase profitability.
question
The total amount wagered in gambling is called
answer
a handle
question
The ultimate responsibility and authority of running a hotel rests with the
answer
general manager.
question
When selling rooms a front desk associate might try to upsell. This means
answer
suggestively selling the features of a larger room, a higher floor or perphapse a better view.
question
Which of the following is NOT a cost that management can control?
answer
rent
question
Which of the following would be considered a disadvantage of using managed contract services?
answer
May be perceived as institutional.
