question

Managers learn by behavior modeling, which involves:

answer

imitating the behavior of their own managers.

question

Which of the following is true of performance standards?

answer

Performance standards should be established before the work is performed.

question

In the _____ method, the manager keeps a written record of both highly favorable and unfavorable actions performed by an employee during the entire rating period.

answer

critical incident

question

Development is distinguished from training, in that:

answer

development is broader in scope, focusing on individuals gaining new capabilities useful for both present and future jobs.

question

A centralized Web site for news, information, course listings, business games, simulations, and other training materials is called a(n):

answer

learning portal.

question

_____ is especially useful when supervisors do not have the opportunity to observe each employee's performance but other work group members do.

answer

Peer rating

question

Which of the following is true about on-the-job training (OJT)?

answer

It can disrupt regular work in an organization.

question

The _____ is the tendency to rate people relative to one another rather than against performance standards.

answer

contrast error

question

EarthShapers Inc., a manufacturer of heavy construction equipments based in U.S.A., maintains large sales and support operations overseas. Before sending new employees to its operations in Japan, it requires the employees to take courses in Japanese history and culture so that they can adjust more easily to living in Japan. This training focuses on the _____ component of international competence training.

answer

cognitive

question

Which of the following is a narrative method of performance appraisals?

answer

Critical incident

question

Which of the following belongs to the behavioral dimensions in graphic rating scales?

answer

Communication effectiveness

question

Marcie and Andrew are married. They are both professional employees at the City Zoological Park. Marcie is an exotic-animal veterinarian specializing in big cats, while Andrew is a designer of animal exhibits. The HR Director of a zoo in a different city wants to hire Marcie as chief of veterinary medicine for the zoo. Given this scenario, which of the following steps should be taken?

answer

Giving Andrew an inducement of a job equivalent to his current one so that he and Marcie will consider the relocation

question

Which of the following statements is true of organizations that practice the entitlement approach?

answer

Employee rewards vary little from person to person and are not much based on individual performance differences.

question

Ambrose is discussing his college major with his best friend. Ambrose says that his parents want him to be a Certified Public Accountant (CPA) just like them when he graduates. However, Ambrose says, "I just don't see myself as an accountant!" Which of the following can be concluded from the information given in this scenario?

answer

Ambrose's self-image is not congruent with his parent's image of him.

question

Which of the following is a comparative method of performance appraisals?

answer

Forced distribution

question

Nelson, the HR Director of a large organization, is concerned about the lack of a deep internal pool of talent for middle and upper management jobs. He feels there may be employees with high management potential in lower level jobs who have not been identified and selected for development. Which of the following steps should Nelson take in order to most accurately identify the employees with high potential?

answer

Establish an assessment center which allows employees to nominate themselves.

question

Active practice occurs when:

answer

job-related tasks and duties are performed by trainees during training.

question

_____ involves the planning, training, and reassignment involved with returning global employees to their home countries.

answer

Repatriation

question

The _____ occurs when a rater gives greater weight to the latest events when appraising an individual's performance.

answer

recency effect

question

A panel of division managers evaluating a supervisor's potential for advancement in the organization is known as _____.

answer

outsider rating

question

Combining short, fast-paced, interactive computer-based lessons and teleconferencing with traditional classroom instruction and simulation is called:

answer

blended learning

question

Which of the following is true about on-the-job training (OJT)?

answer

It is flexible and relevant to what employees do.

question

One way to aid transfer of training to job situations is to ensure that:

answer

the training mirrors the job context as much as possible.

question

Which of the following is true of performance appraisal?

answer

Performance appraisal is the process of determining how well employees do their jobs relative to a standard and communicating that information to them.

question

As a development technique, the best lateral transfers:

answer

encourage employees to learn new skills that increase their marketability.

question

Attitude survey data are typically used in _____ analysis of training needs.

answer

organizational

question

Henry, a trainer at a chemical company, schedules a training on handling hazardous materials for the new batch of employees in the production unit of the company. The training complies with OSHA regulations and was already provided to the other employees of the company. This best exemplifies _____ training.

answer

required and regular

question

The HR department at Total Utilities is planning an internal career day which will feature workshops on various careers at Total Utilities, opportunities for work in the overseas locations of Total Utilities, and presentations by HR staff on training and development opportunities available at Total Utilities. This is an example of:

answer

organization-centered career planning.

question

Which of the following is true of the administrative and developmental roles of performance appraisals?

answer

The rater plays the role of a judge in an administrative role and plays the role of a coach in a developmental role.

question

In her evaluation sheet, Theresa, a trainer in a company, gets very high ratings in the areas of class enjoyability and trainee willingness to take the program again. This evaluation best exemplifies a _____ measure.

answer

reaction-level

question

A fitness center is planning to invest in a specialized exercise equipment. This equipment is highly effective, but the club members could be injured if the equipment is not used correctly. The fitness center is sends its exercise instructors to a certified training program to learn how to use these machines correctly. This is best classified as:

answer

job/technical training.

question

Which of the following best exemplifies cooperative training?

answer

A community college program in solar panel installation partnering with solar panel installation companies providing internships

question

Which of the following statements is true of objective and subjective measures of performance appraisals?

answer

Objective measures can be observed and subjective measures require judgment on the part of the evaluator.

question

Cross training occurs when:

answer

people are trained to do more than one job.

question

Organizations must continually train their current employees because of:

answer

rapid technological innovation.

question

Which of the following statements is true about career planning?

answer

Modern careers are cyclical in that individuals will have periods of stability interrupted by periods of transition.

question

The _____ occurs when a rater gives greater weight to information received first when appraising an individual's performance.

answer

primacy effect

question

The use of _____ can cause rater error because the form might not accurately reflect the relative importance of certain job characteristics, and some factors might need to be added to the ratings for one employee, while others might need to be dropped.

answer

graphic rating scales

question

Which of the following is typically a responsibility of managers in performance appraisals?

answer

Identifying development areas

question

Zara, an HR manager at Fluxin LLC, is responsible for implementing a guided self-appraisal system using management by objectives in her organization. She has developed specific standards for performance. Which of the following is typically the next step for Zara?

answer

setting of objectives

question

Which of the following is a disadvantage of paid sabbaticals?

answer

The nature of the learning experience is outside the organization's control.

question

The _____ occurs when a low rating on one characteristic leads to an overall low rating.

answer

horns effect

question

Dr. Smith, a veterinarian, has hired Carlos as an assistant. On Carlos's first day at work, Dr. Smith shows him the technique of holding a cat for vaccinations. First, Dr. Smith describes the technique, and then he practically shows the process of vaccination. Later he asks Carlos to hold the cat and corrects his mistakes. This is an example of:

answer

on-the-job training.

question

Which of the following belongs to the descriptive category in graphic rating scales?

answer

Quantity of work

question

Assistant positions are useful as a management tool mostly because:

answer

they allow employees to work with outstanding managers.

question

Kelly spent four days at a training program centered on the use of improved hygiene procedures to reduce infections in long-term care facilities. Six months later, Kelly has not been able to implement these methods due to resistance from the nursing staff and the lack of interest of the medical director. The HR term for Kelly's experience is:

answer

encapsulated development.

question

Which of the following is an objective measure of performance?

answer

The total number of washing machines sold by an employee

question

In order to reward talented technical people who do not want to move into management, many companies have established:

answer

dual career ladders

question

Clarence is the Assistant Vice President of quality control for a medical equipment manufacturing firm. However, Clarence is currently teaching science in a high school in Haiti. At the end of the school semester, Clarence will resume his job duties with his employer. Clarence is:

answer

on a sabbatical leave

question

Jeanne is 54 years old. She had worked as a medical research librarian for ten years before quitting in her late forties. She wants to re-enter the workforce. However, she is worried about applying for an open position at the library she was previosly working at because of the major changes in information technology that have taken place in library management. She also feels intimidated by computers. The HR director of the library feels Jeanne is highly qualified for the position in question. Given this scenario, what would be the main barrier to her learning the job tasks?

answer

Jeanne's low sense of self-efficacy regarding the use of computer technology

question

The _____ occurs when a rater scores an employee high on all job criteria because of performance in one area.

answer

halo effect

question

Which of the following statements is true of job sequencing?

answer

It is the pattern where an individual steps off the career track or plateaus to accommodate the demands of raising children.

question

Joshua, the director of training, must demonstrate to the top management the amount of financial benefits the company has realized from the expenditures on the mechanics training program. Joshua needs to prepare:

answer

a return-on-investment analysis.

question

Individual-centered career planning primarily focuses on:

answer

an employee's personal characteristics and his/her life and work goals.

question

Unions view cross training unfavorably primarily because:

answer

it threatens job jurisdiction

question

Wilderness excursions as a development tool:

answer

can create a sense of teamwork via the shared risks and challenges.

question

Josh is 32 years old. He worked for a financial organization for seven years after graduating with a bachelor's degree. He received three promotions during that period. Recently, he was fired by his employers and is now working part-time as a bartender while training as an X-ray technician. Josh is experiencing:

answer

a career transition.

question

Which of the following is a disadvantage of the on-the-job training (OJT)?

answer

Incorrect information from the supervisor can be transferred to the trainees.

question

Which of the following is true of organizations that practice a performance-driven approach?

answer

Performance evaluations link results to employee compensation and development.

question

_____ is a technique for distributing ratings that are generated with any of the other appraisal methods and comparing the ratings of people in a work group.

answer

Forced distribution

question

The _____ allows the rater to mark an employee's performance on a continuum indicating low to high levels of a particular characteristic.

answer

graphic rating scale

question

The most common approach for making individual analysis is to:

answer

use performance appraisal data.

question

Lifelong Learning Accounts:

answer

combine funds from employers and employees to be used for the employee's education.

question

Which of the following is a subjective measure of performance?

answer

A supervisor's rating of an employee's integrity

question

Which of the following statements is true about e-learning?

answer

E-learning provides easy access to more employees than does conventional training.

question

_____ is a relationship in which experienced managers in a company aid individuals in the earlier stages of their careers.

answer

Management mentoring

question

Long-term succession planning in an organization should go beyond just high-level executives and:

answer

include mid-level and lower-level managers and key nonmanagement employees.

question

If employers do not require a(n) _____, performance appraisal ratings often do not match the normal distribution of a bell-shaped curve.

answer

forced distribution

question

For employers, one of the advantages of cross training employees is:

answer

employee development

question

Which of the following is true of lecture-style classroom instruction?

answer

Employees have fewer opportunities to participate than in other types of instruction.

question

Which of the following is trait-based information?

answer

Dispositions

question

An artificial surgical environment in which a surgeon could practice a new type of operation without harming a human being or sacrificing a laboratory animal would be called:

answer

simulation.

question

A(n) _____ is a sequence of work-related positions a person occupies throughout life.

answer

career

question

The most common method of delivering training at all levels in an organization is:

answer

on-the-job training.

question

At Plantsman's Eden nursery, new workers are trained in proper techniques for planting rooted cuttings. As part of the training, each of the workers are given ten seedlings to plant. Their planting techniques are then checked by the trainer. This best exemplifies:

answer

active practice

question

_____ recognizes that for many jobs, employee performance is multidimensional and crosses departmental, organizational, and even national boundaries.

answer

360-degree rating

question

Molly, a customer service representative for an insurance company, was rude to one of her customers. The customer immediately contacted Molly's supervisor and lodged a complaint. Molly's supervisor then reprimanded Molly and recorded the incident in her file. Molly has made a conscious effort ever since not to repeat the same mistake. This best exemplifies:

answer

the law of effect.

question

Gerald is confused as to why his 28-year-old daughter is changing jobs for the third time since she graduated from college. His daughter tells him that she has learned everything she could from her current job and that it is time to move on. Gerald's daughter is in the stage of her career where most people's needs and concerns are:

answer

to identify interests and acquire capabilities.

question

In the context of training, self-efficacy refers to:

answer

a person's belief that he/she can successfully learn the training program content.

question

Which of the following statements is true of training and development?

answer

Capabilities learned in development may not apply to the employee's current job.

question

Organizations in many industries create value by using the organization's intellectual capital. This is called _____ management.

answer

knowledge

question

In general, women's career advancement is negatively affected by:

answer

glass ceiling

question

What impact does development have on an individual's career?

answer

The employee is likely to acquire abilities to handle a variety of assignments that might not be required for his or her current position.

question

In the _____ phase of the training process, organizational and employee performance issues are considered to determine if training can help.

answer

needs assessment

question

Which of the following is an example of results-based information?

answer

sales volume

question

Soltura Products Inc. has a training program for customer service representatives that tests trainees on their knowledge of company products. Every time a trainee answers a question, he/she learns whether the answer is right or wrong. This is called:

answer

immediate confirmation.

question

Web sites that list careers in an organization:

answer

should tap both the internal and external labor pool.

question

The loan review department at a major regional bank has an exceptionally high turnover of both administrative assistants and analysts. Several analysts have quit within six months of taking the job. In this scenario, a(n) _____ analysis would most accurately reveal if there is a need for training in this department that would reduce the level of turnover.

answer

organizational

question

For the less-experienced manager, the last stage in a successful mentoring relationship is _____ the mentor.

answer

friendship with

question

A problem with the pre-/post-measure of evaluating training is:

answer

knowing if the training was responsible for any changes in performance.

question

_____ are tools to help people identify their interests, what they do well, what they like, and their strengths and weaknesses.

answer

Self-assessment tests

question

_____ require that managers directly evaluate the performance levels of their employees against one another, and these evaluations can provide useful information for performance management.

answer

Comparative methods

question

To qualify as a tax-preparer for a seasonal job at a tax-preparation chain, Martin must answer written questions on tax terminology covered in the e-learning course provided by the company. This evaluation best exemplifies a _____ measure.

answer

learning-level

question

Josh, an HR manager at RoxCom LLC, is responsible for implementing a guided self-appraisal system using management by objectives in his organization. He has reviewed the job description and the key activities that constitute the employee's job. Which of the following is typically the next step for Josh?

answer

Development of performance standards

question

_____ is a series of activities designed to ensure that the organization gets the performance it needs from its employees.

answer

Performance management

question

A panel of division managers evaluating a supervisor's potential for advancement in the organization is known as _____.

answer

outsider rating

question

When using _____ to evaluate training, HR professionals in an organization, typically gather data on training and compare them to data on training at other organizations of similar size in their industry.

answer

benchmarking

question

Carmelo, the editor of a business department of a national news magazine, went through a sequence of jobs in the company before he achieved this position. He joined as a staff reporter, then got promoted to technology reporter, then to editor of the business department, and then to deputy managing editor before achieving his current position. This is:

answer

the result of organization-centered career planning.

question

Which of the following is a common mistake made by organizations during succession planning?

answer

Allowing the CEO to direct the planning process

question

When is a career plateau most likely to occur?

answer

When an employee cannot advance upward within an organization

question

_____ provides employees with specific, identifiable knowledge and skills for use in their present jobs.

answer

Training

question

The _____ occurs when a rater gives greater weight to the latest events when appraising an individual's performance.

answer

recency effect

question

Which of the following statements is true of global competitiveness?

answer

For U.S. employers, the challenge related to training a globally competitive workforce has increased because of the decline in specialized skilled and technical workers.

question

In general, women's career advancement is negatively affected by:

answer

glass ceiling.

question

A panel of division managers evaluating a supervisor's potential for advancement in the organization is known as _____.

answer

outsider rating

question

Which of the following statements is true about glass ceiling?

answer

It has resulted in very few corporate office positions being held by women as compared to men.

question

When an organization ties formal succession plans to career paths for employees, it:

answer

improves employee retention and performance motivation.

question

The most elementary way in which people learn is _____, which involves copying someone else's behavior.

answer

behavioral modeling

question

Which of the following is true of appraisal interviews?

answer

Managers must communicate both praise and constructive criticism.

question

When opportunities for promotion are scarce, a good way to keep employees motivated and develop their talents within the organization is:

answer

to rotate them through lateral transfers.

question

Organizations in many industries create value by using the organization's intellectual capital. This is called _____ management.

answer

knowledge

question

The _____ allows the rater to mark an employee's performance on a continuum indicating low to high levels of a particular characteristic.

answer

graphic rating scale

question

Plateaued employees may be a problem for an organization because:

answer

they affect morale if they become negative.

question

The _____ provisions have added more demands that boards do CEO succession planning.

answer

Sarbanes-Oxley Act

question

The fire fighters of Lake Hogan Fire Department train constantly to keep their skills honed so that they can respond quickly to sudden changes in an emergency situation. This best exemplifies:

answer

overlearning.

question

At Plantsman's Eden nursery, new workers are trained in proper techniques for planting rooted cuttings. As part of the training, each of the workers are given ten seedlings to plant. Their planting techniques are then checked by the trainer. This best exemplifies:

answer

active practice.

question

Kelly spent four days at a training program centered on the use of improved hygiene procedures to reduce infections in long-term care facilities. Six months later, Kelly has not been able to implement these methods due to resistance from the nursing staff and the lack of interest of the medical director. The HR term for Kelly's experience is:

answer

encapsulated development.

question

Which of the following statements is true of developing a performance-focused culture throughout the organization?

answer

Firms with performance-focused cultures have more positive performance than those with a maintenance-orientation culture.

question

The simplest methods for appraising performance are _____, which require a manager to mark an employee's level of performance on a specific form divided into categories of performance.

answer

category scaling methods

question

Which of the following statements is true of training?

answer

If part-time employees are required to take work-related training during their free time, they must be compensated for the time spent in training.

question

The _____ occurs when a rater gives all employees an average rating.

answer

central tendency

question

The first step in the succession planning process is to:

answer

define the positions that are critical to the organization's strategy.

question

Which of the following is typically a responsibility of the HR department in performance appraisals?

answer

Tracking timely receipt of appraisals

question

Once training requirements have been identified using needs analyses, training objectives and priorities can be established by:

answer

conducting a "gap analysis."

question

_____ is especially useful when supervisors do not have the opportunity to observe each employee's performance but other work group members do.

answer

Peer rating

question

Which of the following statements is true?

answer

Policies that encourage sequencing are needed in order to recruit women with children into the full-time workforce.

question

The best way to determine if a change in performance resulted from training or from other factors is to use a control group combined with:

answer

a pre-/post-measure.

question

Josh is 32 years old. He worked for a financial organization for seven years after graduating with a bachelor's degree. He received three promotions during that period. Recently, he was fired by his employers and is now working part-time as a bartender while training as an X-ray technician. Josh is experiencing:

answer

a career transition.

question

The high rate of turnover of nursing staff is a major concern at Briar Mountain Regional Medical Center. Many experienced nurses resist moving into management, but exit interviews indicate that many of the best nurses leave Briar Mountain because they feel they cannot advance in the organization. Which of the following steps would be most efficient in reducing the turnover of nursing staff?

answer

Implementing a dual-career ladder for nurses

question

The _____ occurs when a rater gives greater weight to information received first when appraising an individual's performance.

answer

primacy effect

question

_____ can help make a manager more responsive toward employees.

answer

Rating of supervisors by subordinates

question

What impact does development have on an individual's career?

answer

The employee is likely to acquire abilities to handle a variety of assignments that might not be required for his or her current position.

question

For the employer, the two major advantages of cross training employees are employee development and:

answer

flexibility in assigning work.

question

Paul has completed two months at his first job. He is dissatisfied with his unsupportive supervisor, the lack of specific feedback, and the logistical aspects of solving problems. This best exemplifies a(n) _____.

answer

entry shock

question

Davidson is the manager of the IT department of his company. He has appointed a consultant for helping him improve his interpersonal skills. The consultant is also working with Davidson to devise collaborative decision-making strategies that are efficient and effective. Davidson's consultant is best described as:

answer

leadership coach.

question

The "cognitive" component of intercultural competence is the person's:

answer

knowledge about a foreign culture.

question

The "emotional" component of intercultural competence is the person's:

answer

level of sensitivity to cultural issues.

question

Employees working in isolation or possessing unique skills may be particularly suited to _____.

answer

self-rating

question

The _____ method requires a manager to write a short write-up describing each employee's performance during the rating period.

answer

essay

question

Which of the following is typically the last stage in implementing a guided self-appraisal system using MBO?

answer

Continuing performance discussions

question

Margaret is a 54-year-old manager in the client support services department of a heavy equipment manufacturer. She has been with the company throughout her career and has had a steady rise in the hierarchy through promotions. She has performed well in numerous training and development programs. Margaret currently meets performance expectations. In the judgment of Margaret's superiors, she has "topped out" and will not be qualified for further advancement. Which of the following statements is most appropriate for Margaret's situation?

answer

In the future, Margaret should be considered for lateral moves.

question

The _____ method lists the individuals being rated from highest to lowest based on their performance levels and relative contributions.

answer

ranking

question

Which of the following is true of career plateaus?

answer

An employee who defines career success in terms of upward mobility would view a career plateau as a sign of failure.

question

At GetHelp Inc., after customer service representatives complete training, their phone calls are monitored to determine if the they are applying the lessons about gathering pertinent information from callers. This evaluation best exemplifies a _____ measure.

answer

behavior-level

question

When a key part of performance management, the performance appraisal, is used to punish employees, _____.

answer

performance management is less effective

question

In order to reward talented technical people who do not want to move into management, many companies have established:

answer

dual career ladders.

question

A panel of division managers evaluating a supervisor's potential for advancement in the organization is known as _____.

answer

outsider rating

question

Organizations must continually train their current employees because of:

answer

rapid technological innovation.

question

Which of the following statements is true of job sequencing?

answer

It is the pattern where an individual steps off the career track or plateaus to accommodate the demands of raising children.

question

Organizations in many industries create value by using the organization's intellectual capital. This is called _____ management.

answer

knowledge

question

Dr. Smith, a veterinarian, has hired Carlos as an assistant. On Carlos's first day at work, Dr. Smith shows him the technique of holding a cat for vaccinations. First, Dr. Smith describes the technique, and then he practically shows the process of vaccination. Later he asks Carlos to hold the cat and corrects his mistakes. This is an example of:

answer

on-the-job training.

question

Kelly spent four days at a training program centered on the use of improved hygiene procedures to reduce infections in long-term care facilities. Six months later, Kelly has not been able to implement these methods due to resistance from the nursing staff and the lack of interest of the medical director. The HR term for Kelly's experience is:

answer

encapsulated development.

question

_____ is the most widely used means of rating employees.

answer

Supervisory rating of subordinates

question

Which of the following is true of performance standards?

answer

Performance standards should be established before the work is performed.

question

At Plantsman's Eden nursery, new workers are trained in proper techniques for planting rooted cuttings. As part of the training, each of the workers are given ten seedlings to plant. Their planting techniques are then checked by the trainer. This best exemplifies:

answer

active practice

question

Carla is 52 years of age. She has been laid off twice in her life, once when her employer downsized and once when her organization was acquired by a rival company. She has now hit a career plateau after five years with her current employer. Carla is rather frustrated; each time she has changed employers, she has adapted and acquired more skills and expanded her knowledge base. Which of the following patterns best describes Carla's career progression?

answer

A cycle of stability and instability

question

Which of the following is typically a concern about the use of assessment centers?

answer

Managers may use them as a way to avoid difficult promotion decisions.

question

Josh is 32 years old. He worked for a financial organization for seven years after graduating with a bachelor's degree. He received three promotions during that period. Recently, he was fired by his employers and is now working part-time as a bartender while training as an X-ray technician. Josh is experiencing:

answer

a career transition.

question

The simplest methods for appraising performance are _____, which require a manager to mark an employee's level of performance on a specific form divided into categories of performance.

answer

category scaling methods

question

Which of the following is typically the first stage in implementing a guided self-appraisal system using MBO?

answer

Job review and agreement

question

If talent management is effective in a firm, it is most likely that:

answer

the firm has a succession plan in place for all holders of critical jobs.

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