HR – Chapter 9 – Flashcards
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Which of the following is true of the relationship between training and development?
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The goal of training is preparation for the current job, while the goal of development is preparation for changes in the current job.
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Which of the following is true of development?
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Participation in development is voluntary.
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Which of the following is true of protean careers?
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Based on the psychological contract, employees look for organizations to provide development opportunities.
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Protean careers require that employees:
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take responsibility to manage their own careers.
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_____ help(s) employees select development activities that prepare them to meet their career goals.
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Career management
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The four general approaches that companies use to develop employees include:
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formal education, assessment, job experiences, and interpersonal relationships.
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Collecting information and providing feedback to employees about their behavior is called _____.
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assessment
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The energy dichotomy of the Myers-Briggs Type Indicator indicates _____.
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individuals' degree of introversion or extroversion
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According to the Myers-Briggs Type Indicator, Introverted types (I) gain energy by _____.
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focusing on inner thoughts
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According to the Myers-Briggs Type Indicator, Extroverted types (E) gain energy through:
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interpersonal relationships.
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According to the Myers-Briggs Type Indicator, individuals with a Sensing (S) preference:
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tend to gather the facts and details to prepare for a decision.
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According to the lifestyle dichotomy of the Myers-Briggs Type Indicator, individuals with a _____ preference enjoy surprises and dislike deadlines.
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Perceiving (P)
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The decision-making dimension of the Myers-Briggs Type Indicator relates to the:
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amount of consideration given to others' feelings when making a decision.
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According to the Myers-Briggs Type Indicator, individuals with a Perceiving (P) preference:
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are comfortable with changing a decision.
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The Myers-Briggs Type Indicator (MBTI) identifies individuals' preferences for source of energy, means of information gathering, way of decision making, and _____.
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lifestyle
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According to the Myers-Briggs Type Indicator, individuals who are Introverted, Sensing, Thinking, and Judging (known as ISTJs):
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appear to their colleagues to be too task-oriented.
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Which of the following is true of the Myers-Briggs Type Indicator (MBTI)?
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The MBTI is a valuable tool for understanding communication styles.
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Which of the following is true about an assessment center?
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At an assessment center, multiple raters or evaluators evaluate employees' performance on a number of exercises.
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The primary use of assessment centers is to identify:
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whether employees have the personality characteristics and skills needed for managerial positions.
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An employee's tolerance for uncertainty and the ability to get along with others are assessed in _____.
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personality tests
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Which of the following is true of in-basket exercises?
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They simulate the administrative tasks of a manager's job, using a pile of documents for the employee to handle.
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Which of the following assessment center exercises is being used when a team of five to seven employees is assigned a problem and must work together to solve it within a certain time period?
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Leaderless group discussion
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In assessment centers, typically, each assessor observes and records _____ employees' behaviors in each exercise.
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one or two
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The measurement tool Benchmarks focuses on measuring:
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a manager's use of skills associated with success in managing.
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Identify the skill related to a successful manager.
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Can behave in ways that are often seen as opposites
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Which of the following skills do managers demonstrate if they show genuine interest in others?
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Compassion and sensitivity
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Which of the following skills do managers demonstrate if they accomplish tasks through managing others?
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Team orientation
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Which of the following statements about Benchmarks is true?
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The items measured by Benchmarks are based on research into the lessons that executives learn in critical events of their careers.
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The 360-degree feedback process:
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involves rating the individual in terms of work-related behaviors.
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How does 360-degree feedback help organizations?
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Performance improves and behavior changes as a result of participation.
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Most employee development occurs through:
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job experiences.
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Using job experiences for development assumes that:
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development is most likely to occur when employee's skills and experiences do not entirely match the skills required for the current job.
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Which of the following is true of job enlargement?
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It involves adding challenges or new responsibilities to employees' current jobs.
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Job rotation involves:
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moving the employee through a series of job assignments in one or more functional areas of the company.
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Which of the following is a potential problem of job rotation?
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Employees typically develop a short-term perspective on problems and solutions.
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Which of the following is true about job rotation?
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The system ensures that employees understand the specific skills to be developed.
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Which of the following is true about a transfer?
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It is an assignment of an employee to a position in a different area of the company, usually in a lateral move.
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A move to a job with a similar level of responsibility within the same organization is called a(n):
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lateral move.
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The organization may demote an employee to a lower-level position:
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so that the employee can learn different skills.
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Allowing employees to take a full-time temporary position at another company is known as a(n):
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externship.
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Providing employees with the opportunity to get away from the day-to-day stresses of their job and acquire new skills and perspectives is known as a(n):
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sabbatical
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A mentor is generally a(n):
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experienced, productive senior employee who helps develop a protégé.
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Which of the following is true of mentoring?
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Mentoring programs tend to be most successful when they are voluntary and participants understand the details of the program.
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Which of the following is a characteristic of a successful formal mentoring program?
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Managers are rewarded for employee development.
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Acting as a mentor gives managers:
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a chance to develop their interpersonal skills.
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A peer or manager who works closely with an employee to motivate him/her, help him/her develop skills, and provide reinforcement and feedback is known as a:
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coach.
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Which of the following is a component of a basic career management system?
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Goal setting
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What is the employee's responsibility in the data gathering stage of career management?
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To identify opportunities and areas needing improvement
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The step in the career management process in which psychological tests, such as Myers-Briggs Type Indicator and the Strong-Campbell Interest Inventory, are used is:
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data gathering.
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The career management process starts with:
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self-assessment.
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The _____ is a self-assessment tool that helps employees identify their occupational and job interests.
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Strong-Campbell Interest Inventory
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Which of the following helps identify employees' preferences for working in different types of environments like sales and counseling?
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Self-Directed Search
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The step in the career management process in which employees receive information about their skills and knowledge and where these assets fit into the organization's plans is called:
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feedback
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In the feedback step of the career management process, the employee is primarily responsible for:
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identifying what skills he/she could realistically develop in light of the opportunities available.
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Usually the employer conducts the reality check as part of a performance appraisal or as the _____ stage of performance management.
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feedback
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What is the organization's responsibility in the goal-setting stage of the career management process?
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To ensure that the goal is specific, challenging, and attainable
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The final step in the career management process is:
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action planning.
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During the action planning and follow-up step of the career management process, the employer:
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should identify resources needed.
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Circumstances that resemble an invisible barrier that keep most women and minorities from attaining the top jobs in organizations are referred to as the:
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glass ceiling.
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The glass ceiling is likely caused by:
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a lack of developmental relationships.
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_____ is the process of identifying and tracking high-potential employees who will be able to fill top management positions when they become vacant.
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Succession planning
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Which of the following is true about succession planning?
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It provides a set of developmental experiences that managers must complete to be considered for top management positions.
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In the case of succession planning, job assignments for high-potential employees are based on:
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the successful career paths of the managers whom these employees are preparing to replace.
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The process for developing a succession plan begins with:
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identifying the positions to be planned for.
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An Individual Coaching for Effectiveness program is designed to:
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help managers with dysfunctional behaviors.
