HPAM study guide – Flashcards

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a lower surgical mortality rate
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Participation in the VHA Medical Team Training program was associated with
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-improved communication -increased productivity -increased job satisfaction among team members -decreased nursing turnover
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To convince higher level management that teamwork is worth the effort, one should point to
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$65,000 per lost nurse
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Nursing turnover costs are about
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-opportunity costs -costs of rearranging schedules to meet -coffee -interpersonal costs, loss of time
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Costs of teamwork include
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Staff did not like change
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Lucente, Rea, Vorce, and Yancey's examination of a new multidisciplinary team organization demonstrated that
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Forming, storming, norming, performing, adjoruning
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Teams go through the following stages, in the following order
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Telemedicine and Telecommuting
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Virtual teams are being used for
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What are the goals of the team?
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One of the questions you should ask when you are assigned to a team is
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Defined; difficult to define and hard to solve
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Tame problems can be....; wicked problems are.....
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-no stopping rules -no test of a solution -is a symptom of another problem
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A wicked problem has which of the following features
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Myers-Briggs Type Indicator
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MBTI stands for
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-determine leadership strength -assess followership -evaluate introversion -estimate extroversion
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The MBTI can be used to
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-we are hard-wired to learn emotions through mimicry and mirroring -emotions are communicated in nanoseconds -women and people in helping professions are more sensitive to emotions -emotions are contagious
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Which of the following is correct about emotions
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Primal empathy (goes under social awareness) social facility does include: synchrony, self-presentation, influence, concern
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Social facility does NOT include
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-increase team trust -empower employees -improve job satisfaction -retain nurses
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Frequent, positive organizational communication can
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- maintained a balance of power and injected fun into the process -worked with more information, not less -debated facts, not personalities -had multiple alternatives to enrich debate
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Eisenhardt, Kahwajy, and Bourgeois found that teams with minimal interpersonal conflict...
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The application of airline industry training to the hospital
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Crew resource management is...
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Someone who does none of the work and get credit on a team and a social loafer
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A free rider is
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-improve communication -establish goals -delineate responsibilities
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Guidelines for teamwork can
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Underuse
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The failure to provide a service when it's benefits outweigh cost is called
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Walter Shewhart
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Who introduced concepts underlying Statistical Process Control?
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structure focus
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What is NOT included in the CQI?
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Plan, do, check, act
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4 letters of PDCA model
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DRG (diagnosed related group)
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Medicare for reimbursing hospitals
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Cost allocation
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Determination of total costs for producing a specific assigning costs is called
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future investors
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Using work capital to enhance "good will" includes
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Operating/cash budget
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Type of Budget that forecast cash inflows/outflows for the next year
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Center for Medicare/Medicaid Innovation
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CMI stands for
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the death of an 18 year old college student Libby Zion
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Resident work hours have change due to...
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