HPAM study guide – Flashcards
Unlock all answers in this set
Unlock answersquestion
a lower surgical mortality rate
answer
Participation in the VHA Medical Team Training program was associated with
question
-improved communication -increased productivity -increased job satisfaction among team members -decreased nursing turnover
answer
To convince higher level management that teamwork is worth the effort, one should point to
question
$65,000 per lost nurse
answer
Nursing turnover costs are about
question
-opportunity costs -costs of rearranging schedules to meet -coffee -interpersonal costs, loss of time
answer
Costs of teamwork include
question
Staff did not like change
answer
Lucente, Rea, Vorce, and Yancey's examination of a new multidisciplinary team organization demonstrated that
question
Forming, storming, norming, performing, adjoruning
answer
Teams go through the following stages, in the following order
question
Telemedicine and Telecommuting
answer
Virtual teams are being used for
question
What are the goals of the team?
answer
One of the questions you should ask when you are assigned to a team is
question
Defined; difficult to define and hard to solve
answer
Tame problems can be....; wicked problems are.....
question
-no stopping rules -no test of a solution -is a symptom of another problem
answer
A wicked problem has which of the following features
question
Myers-Briggs Type Indicator
answer
MBTI stands for
question
-determine leadership strength -assess followership -evaluate introversion -estimate extroversion
answer
The MBTI can be used to
question
-we are hard-wired to learn emotions through mimicry and mirroring -emotions are communicated in nanoseconds -women and people in helping professions are more sensitive to emotions -emotions are contagious
answer
Which of the following is correct about emotions
question
Primal empathy (goes under social awareness) social facility does include: synchrony, self-presentation, influence, concern
answer
Social facility does NOT include
question
-increase team trust -empower employees -improve job satisfaction -retain nurses
answer
Frequent, positive organizational communication can
question
- maintained a balance of power and injected fun into the process -worked with more information, not less -debated facts, not personalities -had multiple alternatives to enrich debate
answer
Eisenhardt, Kahwajy, and Bourgeois found that teams with minimal interpersonal conflict...
question
The application of airline industry training to the hospital
answer
Crew resource management is...
question
Someone who does none of the work and get credit on a team and a social loafer
answer
A free rider is
question
-improve communication -establish goals -delineate responsibilities
answer
Guidelines for teamwork can
question
Underuse
answer
The failure to provide a service when it's benefits outweigh cost is called
question
Walter Shewhart
answer
Who introduced concepts underlying Statistical Process Control?
question
structure focus
answer
What is NOT included in the CQI?
question
Plan, do, check, act
answer
4 letters of PDCA model
question
DRG (diagnosed related group)
answer
Medicare for reimbursing hospitals
question
Cost allocation
answer
Determination of total costs for producing a specific assigning costs is called
question
future investors
answer
Using work capital to enhance "good will" includes
question
Operating/cash budget
answer
Type of Budget that forecast cash inflows/outflows for the next year
question
Center for Medicare/Medicaid Innovation
answer
CMI stands for
question
the death of an 18 year old college student Libby Zion
answer
Resident work hours have change due to...
