HB 100 – Chapters 9-14 – Flashcards
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5 initial career tracks in gambling industry?
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Entertainment, operations, retailed operations, casino operations, food/beverage operations & hotel operations
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In a Las Vegas style resort the main difference between black jack tables & poker tables is:
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In poker, players get to bet against each other while the house keeps some of the pot
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Cabazon Decision
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Supreme court let Indian Reservation gambling happen in 1987
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Slot Parlors
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Stand alone, often small casinos
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Macau
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has become highest grossing casino market in world
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El Rancho Vegas
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1st modern casino resort opened in 1941 on Las Vegas strip
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Fastest growing sector of gambling in world:
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Asia
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Racino
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Horse Track w/ slot machines
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Loyalty Programs
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Used by Casinos to track patron's play
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Comps
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Offering free goods and services to casino patrons in return for their business
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The Handle
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Total amt. wagered in gambling
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House Edge
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The "house" sets odds on casino games to ensure profit over time.
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Primary diff. between club management & hotel management
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Club members feel more ownership of the property than hotel guests
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Private Clubs
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Places that members gather for social, recreational, professional or fraternal reasons
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theme park
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parks that create an atmosphere of another place & time
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which company opened theme park originally for employees to relax off the job?
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Hershey's
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Which destination attraction is known for adapting movies in rides?
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Universal Studios
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Typical theme parks are Opryland and Disneyland. Areas set aside for:
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Fun, Rides, Recreation for Families
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Most visited U.S. national park?
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Great Smokey Mountains
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1st metropolitan park system made in?
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Boston, 1892
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National Park service
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organization was founded in 1916 to conserve park resources and provide for their use to the public
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Recreation is defined as
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refreshment of strength/spirit
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Direct relationship between recreation and ___?
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Wellness
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What is the primary outcome of the responsibilities of a convention and visitors bureau?
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Generate and increase revenues of a city
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A FAM trip is:
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a trip to do a site inspection for an event and to get to know the area
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Destination Management Company
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A service organization within the visitor industry that offers a host of programs and services to meet client
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revenue
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Attendee registration, exhibit space rentals, and sponsorship
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convention
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combination of a meeting and an exposition
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meeting planner
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A person who contracts out services to (or work for) associations and corporations and plans meetings down to the last detail
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Service contractors
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Individuals responsible for providing all of the services needed to run the facilities for a trade show
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seminar
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A lecture and a dialogue that allow participants to share experiences in a particular field
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Theater style
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type of meeting room setup generally intended for a large audience that does not need to make a lot of notes or refer to documents
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Boardroom
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type of meeting room setup for small numbers of people, with the meeting taking place around one, block rectangular table
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Convention centers
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Large facilities where meeting and expositions are held, usually in city centers
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Trade association
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an industry group that is generally a public relations organization founded by and funded by a corporation that operates in a specific industry
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Needs analysis
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Done before a meeting planner can start planning a meeting, determines the purpose desired outcome of a meeting
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consideration
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the payment exchanged for the promised state in a contract
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Research stage
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the stage of event management for asking questions about a potential event
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Design stage
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the stage of event management for freedom in creativity and implementation of new ideas that support the objectives of the special event
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According to the Event Solutions Black Book, what is the most popular site for holding events?
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Hotel/resort
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Corporate event
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type of event that would include annual meeting, sales meeting, workshop, training meeting, or awards ceremony
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Charity or fundraising event
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type of event that would usually be based on a theme, have a very limited budget, and provide a great return for the group having the event
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Sporting event
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Includes opening ceremonies, halftime, and post game shows
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Negotiating skills
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characterized by the process by which a meeting planner and supplier reach an agreement on the terms and conditions that will govern their relationship
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Project management skills
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aids in completing projects on time and within budget, where parts of an event can be managed as separate components
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Special Event Consultant
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should have climbed the "experience ladder"
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sponsors
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provides money or kind contributions and receive recognition in return for an event such as the Olympics
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Professional associations
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provide(s) training, certification, networking, and assistance with business plans and other consulting services for their members
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Sustainable event tourism
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refers to the implementation of practices and procedures that will help conserve both the natural environment and the special event space
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important characteristics for good leadership
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integrity, judgement, and dependability.
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Leadership can be identified as
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showing transactional or transformational traits.
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Ethics
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the set of moral principles and values that people use to answer questions about right and wrong.
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Management
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the process of coordinating work activities.
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Frontline managers
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manage the work of line employees.
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Efficiency and effectiveness are most important for
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management to have good results.
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Long-range strategic goals are typically determined by
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top management
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controlling
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Setting standards and comparing actual performance to the standard
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Managers with _____ skills have the ability to communicate with a wide range of employees.
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interpersonal
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Managers who start their careers on the front line and work their way up must have _____ skills they acquired along the way.
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technical
