Exam 1: Chapter 2 – Flashcards

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All of the following statements regarding IBM notes are true except which one?
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it began as an email and messaging client
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Supply chain management systems are more externally oriented than enterprise systems
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True
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_____ is a collaboration tool that supports remote, synchronous collaboration
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video conferencing
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DSS are used by managers to make decisions about problems that are unusual and not specified in advance
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True
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Global firms can collaborate from different locations at the same time using synchronous collaboration tools
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True
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To monitor the status of internal operations and the firms relations with external environment, managers, need____systems.
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transaction processing
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Which of the following is not one of the four main classifications for collaboration tools identifies by space/matrix?
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remote/colocated
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You would use an MIS to help determine if your business should introduce a new product line
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False
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Operational managers use ESS primary to solve specific problems
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False
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An organization's MIS and DSS supple an ESS with summarized information
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True
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Which of the following decisions requires knowledge based on collaboration and interaction?
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Should we work with outside vendors on new products and services
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A business process in the_______function is producing bills of material
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manufacturing and production
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To consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making, you could use a
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KMS
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For non routine decision making, senior managers rely on management information systems
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False
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______allows you to communicate with avatars using text messaging
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A virtual world
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All of the following are reasons for the increased business focus on collaboration and teamwork, except for
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the need for more efficient work hierachies
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In______, digital technology and the internet are used to execute th major business processes in the enterprise
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e-business
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Most TPS's use sophisticated mathematical models are statistical techniques
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False
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A TPS is an information system that keeps track of all the daily routine transaction of a business
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True
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An information systems manager
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manages data entry staff
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An inventory control system is an example of an MIS
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False
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Which type of system would use to forecast the return on investment if you used new suppliers with better delivery track records
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DSS
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Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources
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False
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You would use a _______in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?
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MIS
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To manage relationships with your customers, you would use a________system
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CRM
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Production tasks are coordinated through the use of social networks in social business
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False
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Which of the following systems is designed to support organization-wide process coordination and integration?
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enterprise applications
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Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?
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time zones
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What is the most important function of an enterprise application?
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enabling business functions and departments to share information
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Production tasks are coordinated through the use of social networks in social business
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False
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Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?
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Supply-chain management system
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A key word in social business is "conversations"
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True
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The function_________is responsible for identifying customers
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Sales and marketing
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What system will help you set up in inexpensive system that allows customers to see real-time statistics such as views and clicks through about their current banner ads
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Extranet
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Decision-support systems are most commonly used by operations management level of an organization
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False
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DSS use internal information as well as information from external sources
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True
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To forecast trends in your suppliers industry that could affect your firm over the next five years, you would use a
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ESS
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To monitor the status of internal operations and the firms relations with the external environment, managers need_____systems
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Transaction processing
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______systems are known as enterprise systems
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enterprise resource planning
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An example of a cross functional business process is
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creating a new product
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A____system collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business
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enterprise
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A______is typically a major source of data for other systems
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transaction processing systems
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Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?
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the time/space collaboration and social tool matrix
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A_____social networking tool creates business value by connecting the members of an organization through profiles, updates, and notifications that are tailored to internal corporate uses
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enterprise
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Global firms can collaborate from different locations at the same time using synchronous collaboration
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True
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The principal liaison between the information systems groups and the rest of the organizations is a
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system analyst
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Executive support systems are information systems that support the
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long-range planning activities of senior managment
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Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?
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DSS
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Which of the following decisions requires knowledge based on collaboration and interaction?
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Should we work with outside vendors on new products and services?
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Which of the following systems would you expect to deliver integrated, personalized business content through a web portal interface?
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executive support systems
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Which type of systems integrates supplier, manufacturer, distributor, and customer logistics processes.
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supply chain management system
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The_____function is responsible for identifying customers
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sales and marketing
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An example of a cross functional business process is
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decision support
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A TPS is an information system that keeps track of all the daily routine transactions of a business
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True
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To manage relationships with your customers, you would use an_____system
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CRM
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______allows you to communicate with avatars using text messaging
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a virtual world
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A relocation control system that reports summaries on total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of
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management information systems
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Which level of the organization are ESS specifically designed to serve?
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senior management
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Which of the following is a firm's CPO responsible for?
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ensuring that company complies with existing data privacy laws
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Which of the following is a firm's CPO responsible for?
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TPS with MIS capabilities
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DSS use internal information as well as information from external sources
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True
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The____helps design programs and systems to find new sources of knowledge or to make better us of existing knowledge in organizational and management processes
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CKO
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If your main supplier was late delivering goods, which type of system would you use to update your production schedule?
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TPS
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Using the internet to buy or sell goods is called
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e-commerce
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____is a collaboration tool that supports remote, synchronous collaboration
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video conferencing
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