Essentials of Business Communication Chapter 1 – Flashcards
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anytime, anywhere office
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An office that requires only a mobile phone and a wireless computer
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audioconferencing
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Telephone "bridges" that allow two or more callers from any location to share the same call; also called voice conferencing or teleconferencing
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blog
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A Web site with journal entries, usually written by one person, with others leaving comments
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channel
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The medium (such as a computer, telephone, e-mail, letter, memo) through which a message is transmitted
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collaboration technologies
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Tools that make it possible for individuals to work together without being physically together; examples include blogs, wikis, and other Web 2.0 tools
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communication
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The transmission of information and meaning from one person or group to another
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communication skills
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Reading, listening, nonverbal, speaking, and writing skills
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communication style
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A cultural dimension that refers to how people in a culture communicate and use words
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context
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A cultural dimension that refers to the stimuli, environment, or ambiance surrounding an event
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culture
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A complex system of shared values and customs
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decoding
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Translating a message from its symbol form into meaning
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electronic presentations
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Business presentations that are projected from a laptop or PDA or posted online
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empathy
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Thinking about how the receiver feels and is likely to respond
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encoding
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Converting the idea of a sender into words or gestures that convey meaning
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ethnocentrism
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The belief in the superiority of one's own culture; judging others by our own values
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feedback
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Verbal and nonverbal responses to a transmitted message
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formality
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A cultural dimension that refers to the emphasis a culture places on tradition, ceremony, and social rules
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groupthink
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An absence of critical thinking sometimes found in homogeneous groups
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handheld wireless device
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A lightweight, handheld smartphone that provides phone, e-mail, Web browsing, and calendar options anywhere there is a wireless network
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high context culture
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A culture in which communicators tend to be intuitive and contemplative
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individualism
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A cultural dimension that refers to an attitude of independence and freedom from control
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intranet
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A company's own protected Web site used to share insider information
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low context culture
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A culture in which communicators tend to be logical, analytical, and action oriented
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meaning
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The crucial element in the communication process
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multifunctional printers
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A device that serves as a copier, fax machine, scanner, and printer
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noise
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Anything that disrupts the transmission of a message in the communication process
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non-territorial office
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An office that doesn't belong to a specific person; the first to arrive gets the best desk and the corner window
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nonverbal communication
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All unwritten and unspoken messages, whether intended or not; silent signals conveyed by body language, eye contact, appearance, and other factors
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open office
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A fluid, flexible, open workspace, often with breakout areas for impromptu meetings and digital databases
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podcast
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A short audio or video clip that users can either watch on a company Web site or download and view or listen to on their computers, MP3 players, or smartphones
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presence technology
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Technology that makes it possible to locate and identify a computing device as soon as users connect to the network
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receiver
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The person for whom a message is intended
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sender
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The person who originates a message that will be sent to a receiver
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soft skills
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Essential career attributes that include the ability to communicate, work well with others, solve problems, make ethical decisions, and appreciate diversity
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stereotype
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An oversimplified behavioral pattern applied to entire groups
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teleconferencing
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Telephone "bridges" that allow two or more callers from any location to share the same call; also called audioconferencing or voice conferencing
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time orientation
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A cultural dimension that refers to how individuals perceive and use time
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tolerance
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Having sympathy for and appreciating beliefs and practices different from our own
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tweet
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A short message of up to 140 characters sent via Twitter
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uptalk
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Making declarative statements sound like questions
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video phones
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Phones that use advanced video compression technology to transmit real-time audio and video so that communicators can see each other as they collaborate
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videoconferencing
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Technology that allows participants to meet in special conference rooms equipped with cameras and television screens so that participants can see each other and interact in real time
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virtual team
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A team comprised of members who are in remote locations and who communicate almost exclusively electronically
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voice conferencing
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Telephone "bridges" that allow two or more callers from any location to share the same call; also called audioconferencing or teleconferencing
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voice recognition
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Technology that enables users to create documents, enter data, compose and send e-mails, browse the Web, and control the desktop by voice
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VoIP
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Stands for Voice over Internet Protocol; a technology that allows callers to communicate using a broadband Internet connection
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Web conferencing
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Technology that allows individuals, using a computer and an Internet connection, to hold a meeting (webinar) in real time
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webinar
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An online meeting held in real time using computers and an Internet connection
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wiki
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A Web site that allows multiple users to collaboratively create and edit pages
