MGMT 469: Training and Development – Technology – Flashcards
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In comparison to classroom delivery, blended learning has increased a. involvement of the instructors b. face to face interaction c. self directedness among employees d. learner's dependency on instructor
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self directedness among employees
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The ________ training outcome is collected to determine whether trainees are using training content back on the job. a. Reaction b. Learning c. Cognitive d. Result
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result
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Which of the following is a limitation of the 360-degree feedback system a. managers behaviors or skills are evaluated only by subordinates b. employees cannot compare their own personal evaluations with the views of others c. a facilitator is needed to help interpret the results d. the feedback from the 360 degree assessment cannot be linked to development plans.
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a facilitator is needed to help interpret the results
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Which of the following is true of centralized training? a. Centralized training function helps drive stronger alignment with business strategy. b. In centralized training, training and development programs, resources, and professionals are housed in a number of different locations and decisions about training investment, programs, and delivery methods are made from those departments. c. A centralized training function hinders the development of a common set of metrics or scorecards to measure and report rates of quality and delivery. d. A centralized training function is largely ineffective in assisting companies manage talent with training and learning during times of change.
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Centralized training function helps drive stronger alignment with business strategy.
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3. The first step in the strategic training and development process is A) identifying metrics. B) identify the business strategy. C) evaluate the needs. D) assessment.
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identify the business strategy
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5. Which of the following is not an example of metrics showing the value of training in the strategic training and development process? A) reduced customer complaints B) accelerate the pace of employee learning C) reduced turnover D) employee engagement
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accelerate the pace of employee learning
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True or False: Development time for self-directed learning is longer than for other types of training programs
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True
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Which of the following training methods has the highest level of transfer of training and the lowest cost?
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Action learning
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What are components found in a typical behavior modeling session?
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Presentation of key behaviors, videotape of a model, practice opportunities, and a planning session
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the components of team learning are
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Knowledge, attitude, and behavior
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What training method is best for transfer of learning?
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Behavior modeling
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What is NOT true of business games? They:
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primarily focus on strategic management and marketing
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Compared to other technology-based training methods, ______ has the lowest level of transfer of training
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Distance Learning
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Name a disadvantage of online learning.
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lacks communication richness
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______ is a course management system designed to help educators create effective online learning communities
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Moodle
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Online learning is more effective for teaching ______ knowledge than classroom instruction
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Cognitive knowledge
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Which of the following can be used both as a training tool and as a tool to improve work performance?
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expert system and EPSS
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True or False: Blended learning has been found to be more effective than face-to-face instruction for motivating trainees to learn.
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True
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A ______ is a technology platform that can be used to automate administration, development and delivery of all of a company's training programs
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Learning Management System
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______ is focused on current job performance, while development focuses on the future
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Training
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Cable installers learn how to correctly install cable and high-speed internet by crawling through two-story houses built inside a training center. This is an example of _______ a. adventure learning. b. O-J-T. c. simulations. d. virtual reality.
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simulations
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Name the benefits of mentoring for proteges
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- Career support: Coaching, protection, sponsorship, and providing challenging assignments, exposure, and visibility - Creating an outlet to talk about anxieties and fears - Higher rates of promotion - Higher salaries - Greater organizational influence
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List the benefits of mentoring for mentors
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- opportunities to develop interpersonal skills - opportunities to increase feelings of self-esteem and worth
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What is the difference between a mentor and a coach?
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A mentor if a senior employee whereas a coach is a peer or manager
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Which training method does not belong with the other three? a. experiential learning b. apprenticeships c. behavior modeling d. case studies
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experiential learning
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The use of social media as a learning tool will be ineffective in a company that....
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supports centralized decision making
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What happens in a virtual lab type simulation?
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trainees interact with a comp representation of the job which they are being trained
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the use of simulations has been limited by their...
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high development cost
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(T/F) training programs should allow trainees to control the amount of feedback they receive
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False
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(T/F) teleconferencing refers to asynchronous exchange of audio and video between 2 or more individuals
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False
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(T/F) although development costs for technology based tp are high, costs for administering these programs are low
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true
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T/F) no single training method is inherently superior to other methods
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true
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an employees protean career
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is based on feeling pride of that comes from achieving goals
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What is a a limitation of the 360 degree feedback system?
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a facilitator is needed to help interpret the results
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job enlargement refers to the process of
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adding challenges or new responsibilities to an employees current job
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Onboarding
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refers to the process of helping new hires adjust to social and performance aspects of their new jobs
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(T/F) in a protean career, employees do not take responsibility for managing their careers
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False
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(T/F) competencies include knowledge, skills, and the abilities of employee, but not their personal characteristics
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False
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In asynchronous communication: A) trainers, experts, and learners interact with each other live and in real time. B) persons cannot communicate with each other without a time delay. C) learners cannot access information resources when they desire them. D) real-time interactions take place through technologies like videoconferencing.
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persons cannot communicate with each other without a time delay.
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In a technological learning environment, _____. A) experts and resource materials are separated from the learning environment B) instructors are less involved in the delivery of content C) learning is a very linear process D) interaction among learners tend to be limited to those working in the same area
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instructors are less involved in the delivery of content
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Rapid prototyping for designing a training program involves: A) proposing and providing initial design ideas for online learning in a rough form that is reviewed and refined by design team members. B) directly translating an instructor-led, face-to-face training program to an online format. C) asking trainees to recall key points or to set goals to help them use and remember the content after the training course. D) the creation of ineffective online training programs as a result of hasty conversion of ineffective instructor-led, face-to-face training programs
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proposing and providing initial design ideas for online learning in a rough form that is reviewed and refined by design team members.
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Which of the following is a disadvantage of blended learning in comparison to classroom delivery? A) Blended learning provides lower learner control relative to classroom training. B) Blended learning is found to be more ineffective than face-to-face instruction for motivating trainees to learn. C) Blended learning is ineffective for teaching declarative knowledge or information about ideas or topics. D) Blended learning courses are more demanding and require a greater time commitment than classroom training.
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Blended learning courses are more demanding and require a greater time commitment than classroom training.
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Training support technologies are most needed when: A) there is high employee turnover. B) performance of task is frequent. C) employees are not expected to take full responsibility for learning. D) there are a lot of resources available for training.
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there is high employee turnover.
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Traditionally, the learning environment included only the instructor and the learners. A) True B) False
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True
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Providing learner control ensures that trainees will use all the features provided by online learning. A) True B) False
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False
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Expectations that trainees will be motivated and able to complete web-based training during their personal time are unrealistic. A) True B) False
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true
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Virtual world is effective for employees who are not in the same location to have access to training. A) True B) False
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True
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Virtual reality and intelligent tutoring systems cannot be used for teaching complex processes related to operating machinery. A) True B) False
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false
