1) How has Cirque structured and supported its cast to deliver superior performance? Vertical Coordination – all management centered at Montreal HQ. Organization built around charismatic leader – Laliberte. Strategic vision mostly set by Laliberte. HQ is sometimes distant from the touring groups. Shows conceived/designed in Montreal. Directors visit to check the show is being performed as designed (protect the brand and guard the concept).
Division of Labor by Product (tours) e.g. Dralion, Quidam, etc and within each tour by function – artists (acrobats, gymnasts), support staff (IT, technical, logistics) and management/marketing/sales. Structural configuration per MintzbergDivisionalized Form – each tour quasi-autonomous unit consisting of artists, support staff, etc. HQ on the top giving its brand name. Deliver superior performance: start with HRM – Hire the Right people (appropriate abilities – talent, desire
...to grow/develop, ability to bring something to the show), investing in the people (language classes, learn from the experts, etc), promote diversity (hire the best from all over the world).
Casting Director understood - Cirque grows by providing growth to artists. Built successful teams by selecting people who support each other. Mutual interdependence. Stretch artists to grow by learning from each other, borrowing from different art forms, performing in a Multi-Cultural environment. Uncensored newsletter - develop trust, openness, forms deep friendships between team members. Maslow’s Hierarchy of needs – Cirque provided lavish food, transportation, close-knit environment, sense of belonging, keeping artists engaged (motivated), showing care and concern for artists, selfesteem (make it great), providing a stable environment on tour so that artists can focus on being creative – self actualization! Empower employees (HRM) to be creative and develop th
shows. Symbolic –Magic should happen in the show. Emotional impact– makes people cry, Inspirational
2) What are the challenges to Cirque’s continued growth and/or diversification? • Absence of trusted creative and artistic leaders to lead as org grows. More business people coming in. Vision of artistic creativity getting diluted. Gap – Not growing great business leaders (promote from within) – one of elements of a successful Talent Formula (War For Talent). Look for artistic people with Business acumen inside Cirque. Vision directed by 1 person, changed frequently, does not permit goal-setting for the rest of the organization. Large org needs more formal Strategy, Mission, Plan, Process, Policy.
Balance between artistic environment and large org. Challenge to keep Corporate HQ people in touch with the shows and to understand life on tour. Deal with saturation – Tier market – create Lo-Tier, more affordable Lite version for smaller cities– reuse ideas from Hi-Tier. Developing a Global Organization –allow each world area to:
(1) make its own decisions, set its own goals according to local conditions (2) have its own tours – so artists are still fresh and not more costly (3) pay according to local market in local currency (4) create shows to beat local competition High Turnover – Need strategy to retain employees. Policies to move to different positions in Cirque. Diversification – without diluting brand image Multi-media- Cannibalize its own markets? Can it deliver “the magic” with multi-media?
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