Effective business messages are – Flashcards
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Effective business messages are
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(longest one) 1. practical 2. objective 3. concise 4. clear
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Why its important business message clearly state expectations regarding whose doing what in response to message?
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Eliminate confusion, let everyone know what they have to do
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What skills employer likely to expect?
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1. organizing ideas and info 2. express and present ideas coherently 3. use communication technologies 4. communicate ethically
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How teamwork affect business communication recently?
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rely more on teams now, every person has to communicate
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Evolution toward flatter organizational structures affecting communication by
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giving employees more responsibility for communication
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Which is common barrier to successful communication? (all above)
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all the above
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Audience centered approach to communication
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improves effectiveness of communication by focusing on info needs of audience
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constructive feedback focus on _______ rather than criticism
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improvement
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sensitivity to business etiquette...
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reduces chance of interpersonal blunders
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ethical communication...
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is important bc communication is public face of company
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an ethical _____ exists when a person is faced with two conflicting but ethical choices; ethical______ occurs when person make unethical choice
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dilemma lapse
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Teams can achieve higher level of performance than indiv alone bc (all above)
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all the above
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which is potential disadvantage of working in teams?
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social pressure within group lead to groupthink
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which is best way for team to write report?
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research and plan as a group
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which should be completed before anyone does any planning, researching, or writing?
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team should agree on projects goals
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self oriented roles are a type of ______ behavior in group settings
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dysfunctional
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which is most accurate description of groupthink?
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situation in which team members value harmony more than effective decision making
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conflict in team settings can be beneficial when it is ______ but harmful when its ______
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constructive destructive
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If don't agree with something speaker says, best response is
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quietly make note of objections, wait for question and answer period
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Forget to shut off mobile phone before stepping into business meeting, receive call, most appropriate thing
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excuse self from meeting, find a quiet place to talk
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your company established quiet time. some people don't listen. what do?
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agree to reactivate office phone system, but have receptionist
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which is significant reason biz pros often need to understand cultures of other countries?
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thousands of u.s companies rely on mkts in other countries
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which is benefit of multicultural workforce? (all the above)
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all the above
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_____ is tendency to judge all other groups according to standards, behaviors, customs of one's own group
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ethnocentrism
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______ is mistake of assigning wide range of generalized attributes to indiv
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stereotyping
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which is one of several techniques you can used to make sure you don't fall into traps of ethnocentrism and stereotyping?
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avoid making assumptions about people in other culutures
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in business, recognizing cultural differences is important bc
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doing so helps reduce chances for misunderstanding
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contextual differences between cultures refer to
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degree to which various cultures rely on verbal or nonverbal actions to convey meaning
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differing attitudes toward greetings, personal space, touching, etc examples of ______ differences between cultures
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non verbal
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when writing for audiences who don't speak same native language as you,
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use simple sentences and careful word choices
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when writing for multilingual audiences, humor
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should be used rarely if ever
