DECA Restaurant Management

question

aboyeur
answer

Expediter who takes orders from servers and calls out the orders to the various production areas in the kitchen.
question

all suite properties
answer

Apartment-style facilities offered at midmarket prices. They have larger spaces that include a sitting area, often with dining space, and small kitchen or bar area, in addition to a bedroom and bath.
question

amenity
answer

A service or product provided to guests for their convenience, either with or without an additional fee.
question

American Automobile Association
answer

The most widely recognized rating service in the United States; it uses a diamond system in judging overall quality.
question

back of the house
answer

Employees who work outside the public space. Back-of-the-house positions include chefs, line cooks, pastry chefs, dishwashers, bookkeepers, storeroom clerks, purchasers, dietitians, and menu planners.
question

bed and breakfast
answer

Cater to guests looking for quaint, quiet accommodations with simple amenities. Bed and breakfasts are usually privately owned homes converted to have several guest rooms. Guests are served breakfast during a specified time in a small dining room.
question

cafe
answer

A coffeehouse usually offering pastries and baked goods.
question

cafeteria
answer

An assembly line process of serving food quickly and cheaply without the need for servers.
question

chain
answer

A group of restaurants owned by the same business organization.
question

chef
answer

A mark of respect and distinction that describes a professional cook who has reached the position through hard work and dedication to quality.
question

concessions
answer

A branch of a foodservice operation set up and operating in a place belonging to another commercial enterprise, such as a monument, museum, or ballpark.
question

contract feeding
answer

Businesses that operate foodservice for companies in the manufacturing or service industry. Contractors will manage and operate the employee dining facilities.
question

convention
answer

A gathering of people, all of whom have something in common. They are often all members of a particular organization, or they may simply be individuals who share a hobby.
question

convention centers
answer

Facilities specifically designed to house large-scale special events, including conventions, expositions, and trade shows.
question

economy lodging
answer

Clean, low-priced accommodations primarily designed for traveling salespeople, senior citizens, and families with modest incomes.
question

epicurean
answer

Clean, low-priced accommodations primarily designed for traveling salespeople, senior citizens, and families with modest incomes.
question

expositions
answer

Large shows, open to the public, that highlight a particular type of product or service. Such shows give manufacturers and service providers a chance to display their offerings to many people at a single event.
question

front of the house
answer

Employees who serve guests directly. Front-of-the-house positions include managers, assistant managers, banquet managers, dining room managers, matre d’s, hosts/hostesses, cashiers, bar staff, serving staff, and busers.
question

full service properties
answer

Properties that cater to travelers in search of a wide range of conveniences. They offer larger rooms and well-trained staff and feature amenities such as swimming pools, room service, fitness centers, or services for business travelers.
question

gourmet
answer

A lover of fine food and drink.
question

guilds
answer

Associations of people with similar interests or professions.
question

haute cuisine
answer

An elaborate and refined system of food preparation.
question

hospitality
answer

The services that people use and receive when they are away from home. This includes, among other services, restaurants and hotels.
question

kitchen brigade system
answer

A system that assigns certain responsibilities to kitchen staff. Developed by Georges August Escoffier.
question

lesche
answer

Private clubs for the ancient Greeks that offered food to members.
question

luxury properties
answer

Hotels that offer top-of-the-line comfort and elegance. While often defined as part of the full-service sector, luxury hotels take service and amenities to new heights of excellence.
question

Michelin Guide
answer

A rating system better known in Europe than the United States, but it has recently begun rating organizations in the United States and elsewhere. Restaurants are rated from one to three stars.
question

mid priced facilities
answer

These fall somewhere between the full-service and economy sectors. They are designed for travelers who want comfortable, moderately-priced accommodations. Also known as tourist-class properties.
question

Mobil Travel Guides
answer

A major American rating resource. The Mobil Travel Guides rate thousands of properties with a five-star system.
question

monuments
answer

Typically either structures built to memorialize something or someone, or structures recognized for their historical significance. Examples of monuments include the Statue of Liberty, the Eiffel Tower, Mount Rushmore, and the pyramids.
question

pasteurization
answer

Process of making milk safer to drink by heating it to a certain temperature to destroy harmful bacteria. Named for Louis Pasteur.
question

phatnai
answer

Establishments that catered to travelers, traders, and visiting diplomats in ancient Greece.
question

POS system
answer

“POS” means “point of sale” or “point of service.” POS refers to the place where some sort of transaction occurs. Although POS could be a retail shop or restaurant, a POS system generally indicates a computer terminal or linked group of terminals.
question

Property Management System
answer

This technology can serve a variety of functions by which managers and staff can improve guest experiences, such as scheduling, database maintenance, accounting, and sales.
question

refrigeration
answer

Keeps food from spoiling quickly and also helps to feed larger numbers of people.
question

resorts
answer

Locations that feature extensive facilities for vacationers who are looking for recreational activities and entertainment.
question

restorante
answer

In 1765, a man named Boulanger began serving hot soups called restaurers (meaning restoratives) for their health-restoring properties. He called his cafĂ© a “restorante,” the origin of our modern word “restaurant.”
question

satellite feeding
answer

When one kitchen prepares food that is then shipped to other locations to be served.
question

self operators
answer

Employees at a manufacturing or service company who are also utilized for foodservice.
question

trade shows
answer

Restricted to those involved in the industry being featured. Producers or manufacturers rent space at trade shows to exhibit, advertise, and demonstrate their products or services to people interested in that specific field.
question

travel and tourism
answer

The combination of all of the services that people need and will pay for when they are away from home. This includes all of the businesses that benefit from people traveling and spending their money, such as transportation or restaurants.
question

Zagat Survey
answer

A consumer-based guide that rates restaurants on four qualities: food, décor, service, and cost.
question

Diversity
answer

the great variety of people and their backgrounds, experiences, opinions, religions, ages, talents, and abilities.
question

Stereotypes
answer

Attributions that cover up individual differences and ascribe certain characteristics to an entire group of people
question

Prejudice
answer

a characteristic likelihood of or natural disposition toward a certain condition or character or effect, A rigid attitude that is based on group membership and predisposes an individual to feel, think or act in a negative way toward another person or group.
question

Bias
answer

a tendency toward a particular perspective or idea based on prejudice
question

Cultural Tendencies
answer

the attitudes and behavior that are characteristic of a particular social group or organization
question

Modeling
answer

Demonstrating the behavior expected from others
question

Cross- cultural interactions
answer

the attitudes and behavior that are characteristic of a particular social group or organization
question

Harassment- free environment
answer

a workplace in which complaints are handled appropriately and respect for all employees is supported in an ongoing basis
question

Harassment
answer

when slurs or other verbal or physical conduct related to a person’s race, gender expression, color, ethnicity, religion, sexual orientation, or disability interfere with the persons work performance or create an unhealthy work environment
question

Complainant
answer

the person with a complaint usually in regard to harassment
question

Team
answer

A group of people who work together to set goals, make decisions, solve problems, and put ideas into action.
question

Teamwork
answer

working as a group and using each member strengths so that the group can attain higher level of success than working alone
question

Motivation
answer

the reason why a person takes action or behaves in a certain way
question

Internal Motivation
answer

the personal drive to do the best work possible whether there are rewards or not
question

External Motivation
answer

when personal drive comes from the desire to receive something such as a reward or recognition for achieving results
question

Professionalism
answer

the combination of the knowledge, skills, attitudes, and behavior a person shows while performing a job. it includes interactions with other employees, vendors, and guests
question

Personal treatment
answer

the ways in which managers interact with staff and the value system that governs their daily conduct
question

Ethics
answer

a set of moral values that a society holds. they are typically based on the principles of honesty, integrity, and respect for others
question

Work Ethics
answer

guiding principles that effective leaders use in setting the professional tone and behavior in their operations
question

Communication
answer

something that is communicated by or to or between people or groups
question

Inderpersonal communication
answer

something that is communicated by or to or between people or groups
question

Organizational communication
answer

something that is communicated by or to or between people or groups
question

Empathy
answer

Identification with and understanding of another’s situation, feelings, and motives
question

Jargon
answer

specialized technical terminology characteristic of a particular subject
question

Dialect
answer

A regional variety of a language distinguished by vocabulary, spelling, and pronunciation.
question

Semantics
answer

The analysis of the meaning of language, especially of individual words.
question

Vision statement
answer

the formation of a mental image of something that is not perceived as real and is not present to the senses
question

Mission statement
answer

an operation that is assigned by a higher headquarters
question

Upward communication
answer

something that is communicated by or to or between people or groups
question

Downward communication
answer

spatially or metaphorically from a higher to a lower level or position
question

Horizontal communication
answer

something that is communicated by or to or between people or groups

Get instant access to
all materials

Become a Member