question

Discuss the nature of law and sources of law in the United States.

answer

Law is used to keep order in civilization. This can be enforced by the police or higher government officials.

question

Describe the United States' judicial system

answer

The Judiciary is made up of courts -- Supreme, Circuit, the magistrate (local) and municipal (city) courts. The Judicial branch interprets the laws.

question

Describe legal issues affecting businesses (SP)

answer

Disgruntled Employees Discrimination/Harassment Cases Harassment Immigration Audits Copyright and Patent Issues

question

Identify the basic torts relating to business enterprises (SP)

answer

The area of tort law covers a wide range of misconduct, including personal injuries, negligence, and malpractice. Wrongful Interference Unfair Competition Disparagement Computer Torts

question

Describe the nature of legally binding contracts (SP)

answer

Generally, to be legally valid, most contracts must contain two elements: 1. All parties must agree about an offer made by one party and accepted by the other. 2. Something of value must be exchanged for something else of value. This can include goods, cash, services, or a pledge to exchange these items.

question

Describe the nature of legal procedure (SP)

answer

he rules by which a court hears and determines what happens in civil lawsuit, criminal or administrative proceedings.

question

Discuss the nature of debtor-creditor relationships (SP)

answer

A creditor provides money to an individual. Until the individual repays the amount, they are considered a debtor.

question

Explain the nature of agency relationships (SP)

answer

an area of commercial law dealing with a set of contractual, quasi-contractual and non-contractual fiduciary relationships that involve a person, called the agent, that is authorized to act on behalf of another (called the principal) to create legal relations with a third party.

question

Discuss the nature of environmental law (SP)

answer

A legal forum for environmental and natural resources

question

Discuss the role of administrative law (SP)

answer

the body of law that regulates the operation and procedures of government agencies.

question

Explain what it means to have sole proprietorship (CS)

answer

A sole proprietorship is owned and run by one individual who receives all profits and has unlimited responsibility for all losses and debts.

question

Explain what it means to have General Partnership (CS)

answer

A General Partnership is composed of 2 or more persons (usually not a married couple) who agree to contribute money, labor, or skill to a business. Each partner shares the profits, losses, and management of the business, and each partner is personally and equally liable for debts of the partnership. Formal terms of the partnership are usually contained in a written partnership agreement.

question

Explain what it means to have Limited Partnership (CS)

answer

A Limited Partnership is composed of one or more general partners and one or more limited partners. The general partners manage the business and share fully in its profits and losses. Limited partners share in the profits of the business, but their losses are limited to the extent of their investment.

question

Explain what it means to have Limited Liability Partnership (LLP) (CS)

answer

A Limited Liability Partnership (LLP) is similar to a General Partnership except that normally a partner doesn't have personal liability for the negligence of another partner. This business structure is used most by professionals, such as accountants and lawyers.

question

Explain what it means to have Limited Liability Limited Partnership (LLLP) (CS)

answer

A Limited Liability Limited Partnership is a Limited Partnership that chooses to become an LLLP by including a statement to that effect in its certificate of limited partnership. This type of business structure may shield general partners from liability for obligations of the LLLP.

question

Explain what it means to have Corporation (CS)

answer

A Corporation is a more complex business structure. A corporation has certain rights, privileges, and liabilities beyond those of an individual. Doing business as a corporation may yield tax or financial benefits, but these can be offset by other considerations, such as increased licensing fees or decreased personal control. Corporations may be formed for profit or nonprofit purposes.

question

Explain what it means to have Limited Liability Company (LLC) (CS)

answer

A Limited Liability Company (LLC) is formed by 1 or more individuals or entities through a special written agreement. The agreement details the organization of the LLC, including provisions for management, assignability of interests, and distribution of profits and losses. LLCs are permitted to engage in any lawful, for-profit business or activity other than banking or insurance.

question

Explain what it means to have Trust (CS)

answer

A Trust is a legal relationship in which one person, called the trustee, holds property for the benefit of another person, called the beneficiary.

question

Explain what it means to have Joint Venture (CS)

answer

A Joint Venture is formed for a limited length of time to carry out a business transaction or operation.

question

Identify sources that provide relevant, valid written material (PQ)

answer

Legal documents that are valid should be signed, dated and sourced

question

Extract relevant information from written materials (PQ)

answer

closely connected or appropriate to the matter at hand.

question

Apply written directions to achieve tasks (PQ)

answer

Don't assume, always follow up to confirm instructions.

question

Analyze company resources to ascertain policies and procedures (CS)

answer

Company resources can be any information regarding the company. EX: Handbook, Evaluations, Instructional Content

question

Explain communication techniques that support and encourage a speaker (PQ)

answer

Positive reinforcement as well as attentiveness help support and encourage a speaker.

question

Follow oral directions (PQ)

answer

Always clarify and restate directions to confirm accuracy.

question

Demonstrate active listening skills (PQ)

answer

Be attentive as well as adding to the conversation appropriately.

question

Explain the nature of effective verbal communications (PQ)

answer

Effective verbal communication entails accurately communication information in the most understandable means of exchange.

question

Ask relevant questions (PQ)

answer

Ask questions that pertain to the task at hand.

question

Interpret others' nonverbal cues (PQ)

answer

Body Language as well as other signs and gestures that indicate mood or thought path are nonverbal cues.

question

Provide legitimate responses to inquiries (PQ)

answer

Basically answering a question with accurate information.

question

Give verbal directions (PQ)

answer

Communicate Directions.

question

Employ communication styles appropriate to target audience (CS)

answer

Use language that effectively communicates information to the audience. (EX: Language, Lingo)

question

Defend ideas objectively (CS)

answer

Defend an idea objectively by hearing others comments and or criticism in a positive, productive light

question

Handle telephone calls in a businesslike manner (CS)

answer

Because this is a strictly verbal conversation make sure that tone matches a positive mood.

question

Participate in group discussions (CS)

answer

Make sure that you are poised as well as display a positive character and contribute professionally

question

Make oral presentations (SP)

answer

Speak so that you can be heard and move eye-contact from area to area so that you continue to engage the entire audience.

question

Utilize note-taking strategies (CS)

answer

Don't write each word. Focus on the most important key issues or topics

question

Organize information (CS)

answer

Information can be organized in many ways. EX: Chronological, Alphabetical.

question

Select and use appropriate graphic aids (CS)

answer

Make sure graphic is relevant. EX: Healthy food ad.

question

Explain the nature of effective written communications (CS)

answer

Effective written communication should accurately communicate an idea.

question

Select and utilize appropriate formats for professional writing (CS)

answer

1. Business Letter Template Fields: Date: Use month, day, year format, e.g., March 3, 2012 or 3 March 20122. Sender's Address: Inside Address: Use full name. Mr./Ms. is optional3. Salutation: 4. Body Text: 5. Closing "Call to Action": 6. Signature Block: 7. Enclosures: 8. Carbon Copy: 9. Use a professional tone. Save casual, chatty language for email - your printed business letter should be friendly but more professional. overall tone that is confident, courteous, and sincere; 10. Write clearly. 11.Organize your information logically: 12.Use Color To Emphasize Words In Text 13. Be persuasive. 14. Proofread your letter!

question

Edit and revise written work consistent with professional standards (CS)

answer

Check for spelling errors and typos as well as check for professional language and tone.

question

Write professional e-mails (CS)

answer

An email to communicate from one professional to another.

question

Write business letters (CS)

answer

A business letter is usually a letter from one company to another, or between such organizations and their customers, clients and other external parties.

question

Write informational messages (CS)

answer

A message that provides information about the system and is not the result of an error condition. This message does not require a response.

question

Write inquiries (CS)

answer

an act of asking for information.

question

Write persuasive messages (SP)

answer

a persuasive message occurs when a person attempts to convince an individual or group to take certain specific actions. The two types of persuasive messages in the workplace are sales and marketing, which are utilized to achieve organizational objectives.

question

Write executive summaries (SP)

answer

a short document or section of a document, produced for business purposes, that summarizes a longer report or proposal or a group of related reports in such a way that readers can rapidly become acquainted with a large body of material without having to read it all.

question

Prepare simple written reports (SP)

answer

documents which present focused, salient content to a specific audience.

question

Explain the nature of staff communication (CS)

answer

Staff communication is very important for fluent business practices.

question

Choose appropriate channel for workplace communication (CS)

answer

For communicating to a large amount of people, use email or staff meeting. For direct communication, One on One meetings are effective.

question

Participate in a staff meeting (CS)

answer

Wait until it is appropriate to speak and gather your ideas so you can get to the point.

question

Explain the nature of positive customer relations (CS)

answer

Positive customer relations involves making sure that the customer always comes first and that you remain objective and strive to understand their point of view

question

Demonstrate a customer-service mindset (CS)

answer

As said, make sure that we put the customer first and focus on excellent service.

question

Reinforce service orientation through communication (CS)

answer

the goal of service-oriented communications "is to enable business environments to easily build communications into their business processes, enabling more streamlined collaboration among people within the business."

question

Respond to customer inquiries (CS)

answer

Make sure your response is accurate and clear. If you are not sure, refer to company handbook or upper management.

question

Adapt communication to the cultural and social differences among clients (CS)

answer

Basically try to non-offensively relate to the customer and communicate in a way they will understand.

question

Interpret business policies to customers/clients (CS)

answer

Share information about the company policy fluently and accurately.

question

Handle difficult customers (CS)

answer

Do not act impulsively and stay polite and respectful. Try to resolve the customers predicament but continue to stand your ground. If you are not able to answer the question answer to the best of your ability and offer to transfer customer to higher levels

question

Handle customer/client complaints (CS)

answer

Take note of complaint. Thank customer for feedback. File complaint

question

Identify company's brand promise (CS)

answer

Benefits and experiences that marketing campaigns try to associate with a product in its current and prospective consumers' minds.

question

Determine ways of reinforcing the company's image through employee performance (CS)

answer

Make sure that employee behavior is up to par with what you envision as respectable for your companies brand and level of excellence.

question

Explain the role of ethics in customer relationship management (SP)

answer

displaying moral principles that govern a person's or group's behavior

question

Describe the use of technology in customer relationship management (SP)

answer

Technology can streamline the help process by connecting a customer to a specific department to suit their needs

question

Discuss the nature of customer relationship management (SP)

answer

Customer relationship management is the position that facilitates positive customer relations

question

Distinguish between economic goods and services (CS)

answer

Good is a tangible thing you can feel and touch (Fruits, Toys and Cars) where as a service is an action that is preformed (Doctor, Mailman, Landscaper)

question

Explain the concept of economic resources (CS)

answer

Economic resources are the factors used in producing goods or providing services. In other words, they are the inputs that are used to create things or help you provide services. Economic resources can be divided into human resources, such as labor and management, and nonhuman resources, such as land, capital goods, financial resources, and technology.

question

Describe the concepts of economics and economic activities (CS)

answer

Economics is the social science that studies economic activity to gain an understanding of the processes that govern the production, distribution and consumption of goods and services in an economy.

question

Determine economic utilities created by business activities (CS)

answer

The place utility can be created by a business activity that is a food distribution company.

question

Explain the principles of supply and demand (CS)

answer

When the supply is higher than the demand, the item is cheaper because there is enough to go around. When the supply is lower than the demand there becomes a limited supply factor making the price go up because scarcity.

question

Describe the functions of prices in markets (CS)

answer

Price acts as a signal for shortages and surpluses which help firms respond to changing market conditions

question

Explain the role of business in society (CS)

answer

Business is the backbone of society and helps provide lifestyle for all classes of life.

question

Describe types of business activities (CS)

answer

OPERATIONS -Operations includes every activity needed to manufacture a product or provide a service. FINANCE -The bottom line: Money makes business possible. When approached carefully, finance activities build a foundation for a company's security, ensuring future operations. MARKETING -Without customers for its products or services, a company can't stay afloat, making marketing another crucial business activity. Marketing activities go beyond merely creating ads that entice customers. Instead, marketing activities are intimately connected with a company's products and services.

question

Explain the organizational design of businesses (SP)

answer

The manner in which a management achieves the right combination of differentiation and integration of the organization's operations, in response to the level of uncertainty in its external environment. Subdivision Functional Unit

question

Discuss the global environment in which businesses operate (SP)

answer

The combination of internal and external factors that influence a company's operating situation.

question

Describe factors that affect the business environment (SP)

answer

The business environment can include factors such as: clients and suppliers; its competition and owners; improvements in technology; laws and government activities; and market, social and economic trends.

question

Explain the nature of business ethics (SP)

answer

A written set of guidelines issued by an organization to its workers and management to help them conduct their actions in accordance with its primary values and ethical standards.

question

Explain how organizations adapt to today's markets (SP)

answer

Companies and marketing teams stay up to date on current trends and social events to keep their advertising relevent

question

Explain the types of economic systems (CS)

answer

Traditional Economic System -Goods are bought and sold based on beliefs Command Economic Systems -the next step up from a traditional economy.

question

Explain the concept of private enterprise (CS)

answer

business or industry that is managed by independent companies or private individuals rather than by the state.

question

Identify factors affecting a business's profit (CS)

answer

-Sales Prices -Materials cost fluctuation -Labor price changes -Inventory method changes

question

Determine factors affecting business risk (CS)

answer

The probability of loss inherent in an organization's operations and environment (such as competition and adverse economic conditions) that may impair its ability to provide returns on investment.

question

Explain the concept of competition (CS)

answer

Competition is when multiple organizations are all going after the same objective.

question

Determine the relationship between government and business (CS)

answer

In many countries government facilitates many aspects of business like minimum wages, corporate taxes, and tariffs for trade.

question

Describe the nature of taxes (SP)

answer

Tax is the amount of money that the government takes for the funding and sustaining of the country or state.

question

Explain the concept of productivity (CS)

answer

Productivity is the amount of effective output exerted and its lack of malfunction.

question

Analyze impact of specialization/division of labor on productivity (SP)

answer

Specialization is important because it means that the person is precisely trained at their job so there is less malfunction and everything is more efficient. Division also gives people specific jobs like in a conveyor belt template.

question

Explain the concept of organized labor and business (SP)

answer

Unions An association of workers united as a single, representative entity for the purpose of improving the workers' economic status and working conditions through collective bargaining with employers.

question

Explain the impact of the law of diminishing returns (SP)

answer

if one input in the production of a commodity is increased while all other inputs are held fixed, a point will eventually be reached at which additions of the input yield.

question

Discuss the measure of consumer spending as an economic indicator (SP)

answer

If consumer spending up it is a generally good thing and reflects a better economy state as people are most likely earning more and values are rising for housing and other markets.

question

Explain the concept of Gross Domestic Product (GDP) (SP)

answer

The monetary value of all the finished goods and services produced within a country's borders in a specific time period

question

Discuss the impact of a nation's unemployment rates (SP)

answer

Having to many unemployed people means more government subsidy reliance.

question

Describe the economic impact of inflation on business (SP)

answer

Inflation is a sustained increase in the general price level of goods and services in an economy over a period of time. When prices are inflated for a long period of time it can be very straining on the pockets of consumers.

question

Explain the economic impact of interest-rate fluctuations (SP)

answer

When interest rates go up people earn a bigger return on their deposited money nd investments.

question

Determine the impact of business cycles on business activities (SP)

answer

is the downward and upward movement of levels of gross domestic product (GDP) and refers to the period of expansions and contractions in the level of economic activities (business fluctuations) around its long-term growth trend.

question

Explain the nature of global trade (SP)

answer

Global trade is the trade around the world of products that are more efficiently produced elsewhere.

question

Describe the determinants of exchange rates and their effects on the domestic economy (SP)

answer

Exchange rates are the rates at which a countries money is worth to another country.

question

Discuss the impact of cultural and social environments on global trade (SP)

answer

EX: trying to sell hamburgers in the middle east would be an ineffective business practice as the demand would be fairly low.

question

Describe the nature of emotional intelligence (PQ)

answer

the ability to monitor one's own and other people's emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.

question

Explain the concept of self esteem (PQ)

answer

elf-esteem reflects a person's overall emotional evaluation of his or her own worth. It is a judgment of oneself as well as an attitude toward the self.

question

Recognize personal biases and stereotypes (PQ)

answer

Bias and stereotypes revolve around predetermined opinions.

question

Identify desirable personality traits important to business (PQ)

answer

Leadership, Public Speaking, Prosperity under pressure.

question

Exhibit self-confidence (PQ)

answer

a feeling of trust in one's abilities, qualities, and judgment.

question

Demonstrate interest and enthusiasm (PQ)

answer

Being excited about a task at hand

question

Demonstrate initiative (PQ)

answer

the power or opportunity to act or take charge before others do.

question

Demonstrate honesty and integrity (PQ)

answer

the power or opportunity to act or take charge before others do.

question

Demonstrate ethical work habits (PQ)

answer

Doing the right thing when nobody is looking.

question

Exhibit a positive attitude (PQ)

answer

Displaying an attitude that is positive even through adversity.

question

Demonstrate self control (PQ)

answer

Being able to control yourself.

question

Explain the use of feedback for personal growth (PQ)

answer

Taking feedback objectively and processing it to make you or your ideology better.

question

Respect the privacy of others (PQ)

answer

EX: salary and divorce are not good discussion options.

question

Show empathy for others (PQ)

answer

the ability to understand and share the feelings of another.

question

Exhibit cultural sensitivity (CS)

answer

"the knowledge and interpersonal skills that allow providers to understand, appreciate, and work with individuals from cultures other than their own.

question

Explain ethical considerations in providing information (SP)

answer

Providing ethical information is providing correct ETHICAL INFORMATION

question

Persuade others (SP)

answer

cause (someone) to do something through reasoning or argument.

question

Demonstrate negotiation skills (SP)

answer

Being able to persuade your idea to counter another

question

Use appropriate assertiveness (PQ)

answer

having or showing a confident and forceful personality.

question

Use conflict-resolution skills (CS)

answer

Resolving-conflict.

question

Explain the nature of stress management (SP)

answer

by changing things up in life you can relieve stress.

question

Participate as a team member (CS)

answer

Work together in a group.

question

Use consensus-building skills (SP)

answer

(also called collaborative problem solving or collaboration) is essentially mediation of a conflict which involves many parties. Usually, the conflict also involves multiple, complex issues.

question

Motivate team members (SP)

answer

Positive re-enforcement can help motivate team members.

question

Explain the concept of leadership (CS)

answer

the action of leading a group of people or an organization.

question

Determine personal vision (CS)

answer

Figuring out what and where you wanna be in life.

question

Demonstrate adaptability (CS)

answer

Being able to adapt to change and strive

question

Develop an achievement orientation (CS)

answer

refers to how an individual interprets and reacts to tasks, resulting in different patterns of cognition, affect and behavior.

question

Lead change (CS)

answer

Leading change.

question

Enlist others in working toward a shared vision (CS)

answer

Being able to articulate and bring people into a joint idea

question

Coach others (CS)

answer

A trainer or instructor.

question

Treat others fairly at work (PQ)

answer

Treat everyone with equality and respect despite diffrences

question

Foster positive working relationships (CS)

answer

Making a good impression.

question

Maintain collaborative partnerships with colleagues (SP)

answer

Working together in unison

question

Explain the impact of political relationships within an organization (SP)

answer

Politics can influence company decisions based on many different factors.

question

Explain forms of financial exchange (cash, credit, debit, electronic funds transfer, etc.) (PQ)

answer

Cash- physical currency exchange of notes. Credit- Paying with bank funded money that you agree to pay back Debit- electronically spending money you have already deposited in an account.

question

Identify types of currency (paper money, coins, banknotes, government bonds, treasury notes, etc.)

answer

Paper Money- Legal and Governmental value. Bank notes- a piece of paper money, constituting a central bank's promissory note to pay a stated sum to the bearer on demand. Treasury Notes- a note issued by the US Treasury for use as currency.

question

Describe sources of income (wages/salaries, interest, rent, dividends, transfer payments, etc.) (PQ)

answer

Salary- Money earned for working Interest- Money you get for letting the bank borrow your money.

question

Explain the time value of money (CS)

answer

The time value of money is the amount of money you make per hour or period of time.

question

Explain the purposes and importance of credit (CS)

answer

Credit is the evaluation on your ability and likely hood of paying back long term payments and loans.

question

Explain legal responsibilities associated with financial exchanges (CS)

answer

prof that he or she is able to pay for damages resulting from an accident.

question

Explain the nature of financial needs (e.g., college, retirement, wills, insurance, etc.) (CS)

answer

Financial needs are common necessities that require capital funds.

question

Set financial goals (CS)

answer

Setting feasible goals to accomplish financially

question

Develop personal budget (CS)

answer

A budget that explains where income will go and how it will be distributed to certain aspects of spending.

question

Explain the nature of tax liabilities (PQ)

answer

The total amount of tax that an entity is legally obligated to pay to an authority as the result of the occurrence of a taxable event. Tax liability can be calculated by applying the appropriate tax rate to the taxable event's tax base.

question

Interpret a pay stub (PQ)

answer

Pay stubs contain the pay check information and what goes to taxes and other things.

question

Read and reconcile bank statements (PQ)

answer

Confirming payments through electronic banking.

question

Demonstrate the wise use of credit (CS)

answer

Spending what you can pay back in a reasonable amount of time.

question

Validate credit history (CS)

answer

The total amount of tax that an entity is legally obligated to pay to an authority as the result of the occurrence of a taxable event. Tax liability can be calculated by applying the appropriate tax rate to the taxable event's tax base.

question

Protect against identity theft (CS)

answer

Keep personal information secure and don't give out social security.

question

Describe types of financial-services providers (CS)

answer

Organizations that manage money, including credit unions, banks, credit card companies, insurance companies, accountancy companies, consumer finance companies, stock brokerages, investment funds

question

Explain types of investments (CS)

answer

stocks, bonds, cash, gold, metals

question

Describe the concept of insurance (CS)

answer

A contract (policy) in which an individual or entity receives financial protection or reimbursement against losses from an insurance company. The company pools clients' risks to make payments more affordable for the insured.

question

Explain the nature of risk management (SP)

answer

Risk management is the evaluation of risk and making logical decisions based of of that

question

Explain the concept of accounting (CS)

answer

Accounting is the record keeping and following of a companies or persons finances.

question

Explain the need for accounting standards (GAAP) (CS)

answer

A principle that guides and standardizes accounting practices.

question

Discuss the role of ethics in accounting (SP)

answer

Keeping honest records and correct information.

question

Explain the use of technology in accounting (SP)

answer

Helps centralize and calculate certain information.

question

Explain legal considerations for accounting (SP)

answer

Wrongful information can be legally prosecuted against.

question

Describe the nature of cash flow statements (SP)

answer

Cash flow statements outline where money comes in and goes out to.

question

Explain the nature of balance sheets (SP)

answer

a statement of the assets, liabilities, and capital of a business or other organization at a particular point in time, detailing the balance of income and expenditure over the preceding period.

question

Describe the nature of income statements (SP)

answer

Income statements outline the income flow and where the money is distributed. Also measures companies financial performance

question

Explain the role of finance in business (CS)

answer

Finance is the the management of large amounts of money, especially by governments or large companies.

question

Discuss the role of ethics in finance (SP)

answer

When managing large amounts of money, things can be easily stolen or not accounted for.

question

Explain legal considerations for finance (SP)

answer

Embezzlement charges can be very extensive.

question

Describe the nature of budgets (SP)

answer

an estimate of income and expenditure for a set period of time.

question

Discuss the nature of human resources management (CS)

answer

The company department charged with finding, screening, recruiting and training job applicants, as well as administering employee-benefit programs.

question

Explain the role of ethics in human resources management (SP)

answer

Because you have access to sensitive information it is important to keep it on the DL

question

Describe the use of technology in human resources management (SP)

answer

Technology can be used to screen and observe employees.

question

Orient new employees (CS)

answer

Basically showing employees the ropes

question

Assess information needs (CS)

answer

Looking for information required to complete a task.

question

Evaluate quality and source of information (CS)

answer

Judging reputability.

question

Store information for future use (CS)

answer

Meticulous filling is very important in keep documents accounted for and organized.

question

Discuss the nature of information management (CS)

answer

the collection and management of information from one or more sources and the distribution of that information to one or more audiences. This sometimes involves those who have a stake in, or a right to that information.

question

Explain legal issues associated with information management (SP)

answer

Exposing private and privileged information unauthorized is illegal and can result in fines and prison time.

question

Identify ways that technology impacts business (PQ)

answer

Technology can help business in many different ways like storing information and sorting it.

question

Explain the role of information systems (PQ)

answer

Information systems store, organize and secure information.

question

Describe the scope of the Internet (PQ)

answer

The global communication network that allows almost all computers worldwide to connect and exchange information.

question

Demonstrate basic e-mail functions (PQ)

answer

-Discussing Business Decisions -Sharing Documents -Emails can be Official Documents

question

Demonstrate basic word processing skills (PQ)

answer

(Microsoft word)

question

Demonstrate basic presentation applications (PQ)

answer

(Microsoft Powerpoint)

question

Demonstrate basic database applications (PQ)

answer

(SAP)

question

Demonstrate basic spreadsheet applications (PQ)

answer

(Microsoft Excel)

question

Use an integrated business software application package (CS)

answer

(Microsoft Business Bundle)

question

Demonstrate collaborative/groupware applications (CS)

answer

(Google Docs)

question

Describe current business trends (SP)

answer

From a technical perspective, trends involve looking at the statistical analysis of historical data over a selected time frame and charting the progression. If the data suggests consistent increases, decreases or even constancy or flatness, there exists a trend.

question

Monitor internal records for business information (SP)

answer

Analyse one's own company for business information.

question

Conduct an environmental scan to obtain business information (SP)

answer

Environmental scanning is a process that systematically surveys and interprets relevant data to identify external opportunities and threats. An organization gathers information about the external world, its competitors and itself.

question

Interpret statistical findings (SP)

answer

Being able to read and analyse statistics and form a cohesive idea based on the findings

question

Explain marketing and its importance in a global economy (CS)

answer

the action or business of promoting and selling products or services, including market research and advertising.

question

Describe marketing functions and related activities (CS)

answer

A role that helps a company to identify and source potentially successful products for the marketplace and then promote them by differentiating them from similar products.

question

Discuss actions employees can take to achieve the company's desired results (SP)

answer

Employees can try to drive sales by effectively assistant customers throughout service.

question

Explain the nature of operations (CS)

answer

Jobs or tasks consisting of one or more elements or subtasks, performed typically in one location. Operations transform resource or data inputs into desired goods, services, or results, and create and deliver value to the customers. Two or more connected operations constitute a process, and are generally divided into four basic categories: (1) processing, (2) inspection, (3) transport, and (4) storage.

question

Describe the use of technology in operations (SP)

answer

Technology can be used to organize operations and get information to many subgroups.

question

Describe health and safety regulations in business (PQ)

answer

regulations or rules that are put in place to ensure a product, event, etc, is safe and not dangerous

question

Report noncompliance with business health and safety regulations (PQ)

answer

Human resources can help you.

question

Maintain a safe work environment (CS)

answer

By following rules and regulations a workplace can remain safe.

question

Handle and report emergency situations (CS)

answer

-Asses Priority -Call emergency services -report location -Give Dispatcher your phone number -Describe accident -follow dispatch instructions.

question

Explain routine security precautions (CS)

answer

Make sure all doors are lock before leaving if you are the last person.

question

Protect company information and intangibles (CS)

answer

Don't tell important information when unauthorized

question

Explain the nature of project management (SP)

answer

the application of processes, methods, knowledge, skills and experience to achieve the project objectives. General. A project is a unique, transient endeavour, undertaken to achieve planned objectives, which could be defined in terms of outputs, outcomes or benefits.

question

Identify resources needed for project (SP)

answer

Make a list of things needed for a project.

question

Develop project plan (SP)

answer

make a plan to execute for the project

question

Apply project-management tools to monitor project progress (SP)

answer

Watching over and making sure that everything goes as planned in a project

question

Evaluate project results (SP)

answer

Making a list of goals and when to accomplish them and then checking back to see if you made your goals

question

Explain the nature and scope of purchasing (CS)

answer

The activity of acquiring goods or services to accomplish the goals of an organization.

question

Maintain inventory of supplies (CS)

answer

Keeping up with inventories so you can fufill your shipments.

question

Select vendors (SP)

answer

DEFINITION of 'Vendor' The party in the supply chain that makes goods and services available to companies or consumers. The term vendor is typically used to describe the entity that is paid for the goods that are provided, rather than the manufacturer of the goods.

question

Evaluate vendor performance (SP)

answer

Look at the vendors performance.

question

Explain the concept of production (CS)

answer

the action of making or manufacturing from components or raw materials, or the process of being so manufactured.

question

Identify quality-control measures (SP)

answer

The quality of the product and the consistency of its good quality.

question

Utilize quality control methods at work (SP)

answer

Making sure you are focused and paying attention to your work so that the quality is good.

question

Describe crucial elements of a quality culture (SP)

answer

Quality culture is a set of group values that guide how improvements are made to everyday working practices and consequent outputs.

question

Explain the nature of overhead/operating costs (SP)

answer

Overhead is the amount of money subtracted to net earnings being the cost to make a product or provide a service.

question

Explain employee's role in expense control (SP)

answer

An employee's role in expense control is not wasting project materials and avoiding costly errors.

question

Identify routine activities for maintaining business facilities and equipment (SP)

answer

Routine cleaning and inspection to make sure facilities and equipment is running properly.

question

Maintain appropriate personal appearance (PQ)

answer

well grommed

question

Demonstrate systematic behavior (PQ)

answer

Working in a process to achieve a central goal.

question

Set personal goals (CS)

answer

Making a list of things you want to accomplisgh

question

Explain the need for innovation skills (CS)

answer

Innovation skills are needed to improve ideas and make them better.

question

Make decisions (CS)

answer

Decisive, shrewd skill set.

question

Demonstrate problem-solving skills (CS)

answer

Calmly resolving an issue.

question

Demonstrate appropriate creativity (SP)

answer

Making sure your ideas match the right idea in goal.

question

Assess personal interests and skills needed for success in business (PQ)

answer

Looking at skills you posses and seeing how it can positively affect a business.

question

Analyze employer expectations in the business environment (PQ)

answer

Looking at what your boss expects you to do in your job.

question

Explain the rights of workers (PQ)

answer

Labor rights or workers' rights are a group of legal rights and claimed human rights having to do with labor relations between workers and their employers, usually obtained under labor and employment law.

question

Identify sources of career information (CS)

answer

Career information can be found on various web sites or even with an employer

question

Explain career opportunities in entrepreneurship (CS)

answer

Career opportunities in entrepreneurship can be making your own business.

question

Write a letter of application (CS)

answer

Writing a formal letter to apply for a job or position.

question

Use networking techniques to identify employment opportunities (SP)

answer

Talking and meeting people that can help you move up in the ranks.

question

Describe techniques for obtaining work experience (e.g., volunteer activities, internships) (PQ)

answer

Internships can help put a foot in a door at a company.

question

Explain the need for ongoing education as a worker (PQ)

answer

Ongoing education can help you further your expertise in a certain series

question

Explain possible advancement patterns for jobs (PQ)

answer

A pattern that marks the advancement in career.

question

Identify skills needed to enhance career progression (SP)

answer

Adaptability and assertiveness

question

Utilize resources that can contribute to professional development (e.g., trade journals/periodicals, professional/trade associations, classes/seminars, trade shows, and mentors) (SP)

answer

Classes about your field can help you further you knowledge on subjects pertaining to your job.

question

Explain the concept of management (CS)

answer

the process of dealing with or controlling things or people.

question

Explain the concept of management (CS)

answer

the process of dealing with or controlling things or people.

DECA: Principles of Business Management and Administration – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards