CPT-264 Test 1 – Flashcards
Unlock all answers in this set
Unlock answersquestion
Many project managers find ____ charts more helpful for scheduling, monitoring, and controlling projects.
answer
PERT/CPM
question
A systems request form should not
answer
have complex instructions
question
Over 40 years ago, a concept called Moore's Law accurately predicted that computer processing power would double about every ____
answer
24 months
question
Strategic planning focuses mostly on day-to-day activities, with little regard for the future of the company.
answer
False
question
Which of the following statements is true about IT?
answer
Economic trends affect IT spending levels
question
Of the measures of feasibility in the accompanying figure, issues that relate to ____ include "Has management established a firm timetable for the project?" and "Will a project manager be appointed?"
answer
schedule feasibility
question
A(n) ____ chart displays complex task patterns and relationships.
answer
PERT/CPM
question
Traditionally, IT departments had a(n) ____ group composed of systems analysts and programmers who handled information system design, development, and implementation.
answer
application development
question
A popular technique for investigating causes and effects is called a(n) ____ diagram, which is an analysis tool that represents the possible causes of a problem as a graphical outline.
answer
fishbone
question
SI - A(n) ____________________, which is required at the end of the preliminary investigation and again at the conclusion of the systems analysis phase, might have to be given more than once in some situations.
answer
oral presentation
question
Because it focuses on processes that transform data into useful information, structured analysis is called a(n) ____ technique.
answer
process-centered
question
A ____, or requirements model, describes the information that a system must provide.
answer
business model
question
Project managers always must be aware of the ____ path, so they can monitor the vital tasks and keep the project on track.
answer
critical
question
A ____ path includes all tasks that are vital to the project schedule.
answer
critical
question
If nervousness is a problem when facing an audience, keep all of the following suggestions in mind EXCEPT _____
answer
use meaningless filler words and phrases
question
SI - __________________ can involve dependent tasks, multiple successor tasks, and multiple predecessor tasks.
answer
Task patterns
question
The _____ of a future dollar is the amount of money that, when invested today at a specified interest rate, grows to exactly one dollar at a certain point in the future.
answer
present value
question
The ____ method of developing systems stresses team interaction and reflects a set of community-based values.
answer
adaptive
question
SI - A(n) _________________________ describes a company for its stakeholders and briefly states the company's overall purpose, products, services, and values.
answer
mission statement
question
Which of the following is an example of software?
answer
enterprise application
question
SI - In a presentation, ____________________ can help to display a graphical summary of performance trends, a series of cost-benefit examples, or a bulleted list of important points.
answer
visual aids
question
In developing time and cost estimates, project managers must consider _____.
answer
all of the above
question
Knowledge management systems are called expert systems because they ____.
answer
simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied
question
To know _____, ask the question, "Is this communication necessary, and what specific results am I seeking?"
answer
WHY you are communicating
question
Traditionally, the SDLC is pictured as a(n) ____, like that shown in the accompanying figure, where the result of each phase, which is called a deliverable or end product, flows sequentially into the next phase.
answer
waterfall model
question
SI - Internet-based commerce is called _______ and includes two main sectors: B2C (business-to-consumer) and B2B (business-to-business).
answer
e-commerce
question
Knowing WHAT is expected and when to go into detail is directly related to knowing _____.
answer
WHO your targets are
question
A _____ cannot be started until one or more other tasks are completed.
answer
dependent task
question
In a report, the findings section is used to _____.
answer
describe the major conclusions reached
question
A business profile is a graphical representation of one or more business processes that a company performs.
answer
False
question
Generally, the phases in a spiral model include __________.
answer
planning, risk analysis, engineering, and evaluation
question
In a typical company organizational model, middle managers ____.
answer
provide direction, necessary resources, and performance feedback to supervisors and team leaders
question
SI - The term _________________________ refers to the reasons, or justification, for a systems development proposal.
answer
business case
question
SI - ________________ is software that can assist in project planning, estimating, scheduling, monitoring, and reporting.
answer
Project management software
question
In launching a new information system, the greatest risk occurs when a company ____.
answer
tries to decide how the system will be implemented before determining what the system is supposed to do
question
___ software controls the flow of data, provides data security, and manages network operations.
answer
System
question
When setting priorities for systems requests, the highest priority goes to projects that provide the ____.
answer
greatest benefit, at the lowest cost, in the shortest period of time
question
When several tasks can start at the same time, each is called a ____ task.
answer
concurrent
question
Which of the following technical support functions serves as a clearinghouse for user problems and solutions?
answer
user support
question
ROI is calculated with the formula _____.
answer
ROI = (total benefits - total costs) / total costs
question
SI - To help perform present value analysis, adjustment factors for various interest rates and numbers of years are calculated and printed in tables called ____________________.
answer
present value tables
question
SI - The chart in the accompanying figure represents a bottom-up technique, because it analyzes a large, complex project as a series of individual tasks, called ____________________.
answer
project tasks
question
SI - The ____________________ is the time that a task is scheduled to be completed.
answer
finish
question
____ is an example of a discretionary project.
answer
Creating a new report for a user
question
Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called project ____.
answer
creep
question
When preparing written documents, keep in mind all of the following suggestions EXCEPT_____.
answer
impress your audience with the size of your vocabulary
question
SI - Traditional companies sometimes are called ________________ companies because they conduct business primarily from physical locations.
answer
brick-and-mortar
question
Project scheduling involves all of the following EXCEPT ____.
answer
defining project constraints
question
PERT/CPM is called a(n) ____ technique, because it analyzes a large, complex project as a series of individual tasks.
answer
bottom-up
question
An object is a member of a domain, which is a collection of similar objects
answer
False
question
SI - In the accompanying figure showing factors that affect IT systems projects, the growth of electronic data interchange (EDI) has made relationships with _________________________ critically important.
answer
suppliers
question
When planning an information system, a company must consider how a new system will interface with older systems, which are called ____.
answer
legacy systems
question
A risk management plan includes a review of all of the following EXCEPT ____.
answer
employees
question
Which of the following is true about B2C?
answer
B2C has made airline flight information available online to last-minute travelers.
question
A ____ is an event that could affect a project negatively.
answer
risk
question
Of the measures of feasibility in the accompanying figure, ____ assesses tangible and intangible benefits to the company in addition to costs.
answer
economic feasibility
question
Projects where management has a choice in implementing them are called ____ projects.
answer
discretionary
question
When using a ____ diagram to investigate causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem.
answer
fishbone
question
SI - A(n) _____________ is a series of tasks with no slack time.
answer
critical path
question
In a PERT/CPM chart, each task has all of the following EXCEPT a(n) ____.
answer
reference to successor tasks
question
The IT team must be prepared to understand and help plan a firm's long-term strategic goals.
answer
True
question
A systems analyst needs ____.
answer
all of the above
question
Two or more concurrent tasks often depend on a single prior task, which is called a(n) ____ task.
answer
predecessor
question
All of the following are metrics of a successful project EXCEPT ____.
answer
completion with the same personnel as were on the team at the outset
question
MA feasibility study includes tests for ____ feasibility, which refers to the practical resources needed to develop, purchase, install, or operate the system.
answer
technical
question
Systems development typically starts with a ____.
answer
systems request, followed by a preliminary investigation, which includes a feasibility study
question
In a report, the recommendations section is used to _____.
answer
present the best system alternative, with a brief explanation
question
Many companies offer incentives for online transactions because Web-based processing costs are lower than the costs of traditional methods.
answer
True
question
SI - In the accompanying figure showing factors that affect IT systems projects, many systems project requests come from the _________________________, which often makes recommendations based on its knowledge of business operations and technology trends.
answer
IT department
question
____ planning is the process of identifying long-term organizational goals, strategies, and resources.
answer
Strategic
question
The first step in the creation of a PERT/CPM chart is to ____.
answer
identify all the project tasks
question
SI - A(n) ____________________ is a review of a project team member's work by other members of the team.
answer
structured walk-through
question
In addition to tasks, every project has ____, which are reference points used to monitor progress and manage the project.
answer
milestones
question
SI - __________________ programs run on a company intranet and enable users to share data, collaborate on projects, and work in teams.
answer
Groupware
question
The ____ method of developing systems is well-suited to project management tools and techniques.
answer
structured analysis
question
If a spreadsheet program includes a built-in present value function, the program inputs the formula and users input the _____.
answer
all of the above
question
SI - The ____________________ is the time that a task is scheduled to begin
answer
start
question
SI - Many companies call the group of key managers and users responsible for evaluating systems requests a(n) ______________________
answer
systems review committee
question
SI - With a computer and a projection system, _____________, such as Microsoft PowerPoint, can be used to create slides with sounds, animation, and graphics.
answer
presentation software
question
___ methods include the latest trends in software development.
answer
Agile/Adaptive
question
Transaction processing (TP) systems ____.
answer
process data generated by day-to-day business operations
question
When a systems request form is received, a systems analyst or IT manager examines it to determine what IT resources (including ____) are required for the preliminary investigation.
answer
either a or b
question
Cost-benefit analysis is performed _____ to determine the economic feasibility of an information system project and to compare alternative solutions.
answer
throughout the SDLC
question
SI - __________________ is a percentage rate that measures profitability by comparing the total net benefits (the return) received from a project to the total costs (the investment) of the project.
answer
ROI
