Cornerstones for Community College Success Chapter 12 – Flashcards

Something that is between people

The source, the message, the channel, the receiver, barriers and feedback.

Things that interfere with the source, the message the channel or the receiver. Can occur anywhere during the communication process and can include external noise, internal noise and poor communication skills.

The verbal and nonverbal responses given to you by the receiver.

A part of the greater communication spectrum. It is "a dynamic form of communication between two or more people in which the messages exchanged significantly influence their thoughts, emotions, behaviors and relationships."

Self-presentation goals, instrumental goals, and relationship goals.

You are in the presence of another human being.

Communicating.

Our identity.

We would not even know that we were human beings.

It is not.

Powerful in today's world because without it we wouldn't identify ourselves as humans.

Computer meditated communication (CMC)

We can infer or imply emotions as we send and receive electronic information.

You have to work hard to guard against becoming emotionally detached and technologically reclusive.

How much you are willing to share with others about your life, your goals, your dreams, your fears and your setbacks.

The quality of your interpersonal relationships.

Insignificant facts to highly significant facts.

Treat you kindly, fairly and equally Bring new and different ideas and experiences to your life May be different from friends that you have had in the past Have ambition and courage and outgoing and adventurous Have healthy work habits and strong work ethics, and take pride in his/her character. Enjoy learning new things Have found their goals and mission in life.

You are communicating.

Ethnocentric, believing a particular ethnic background is superior, and tending to stay with "our kind" and lump them together as a group instead of as individuals.

In that one believes that other cultures are superior to one's own culture and that one's own culture has very little value or nothing to offer.

Danger and hidden opportunity.

You have the potential to enter into dangerous territory.

Grow, learn, and strengthen your relationships.

Jealousy Dependency Outside commitments Personality traits or flaws Honesty Culture Opinions/values/beliefs Affiliations Emotions Sexual orientation Perceptions

Blowing your lid Shunning Sarcasm Mocking Civility

Check your own behavior before anything else. Don't take the other person's attitude or words personally. Avoid physical contact with others at every expense If you must give criticism, do it in a positive way. Do not verbally attack the other person Allow the other person to save face. If you have a problem with someone's actions, be specific and let them know before it gets out of hand. If someone shows signs of becoming physically aggressive toward you, get help early. Allow the person to vent fully before you begin any negotiation or resolution. Try to create "win-win" situations Determine if the conflict is a "person" conflict or a "situation" conflict Ask the other person or people what he/she needs. Realize that you may very well be "in the wrong". When dealing with conflict and other people, ask yourself "If this were my last action on Earth, would I be proud of how I reacted?"

Problem solving, cross functional and virtual teams.

Showing ourselves to others

Presenting information for our needs.

Helping to build meaningful connections with others.

The language that we know, hear and speak determines our interpretation of the world. We are unconscious of the situation Each human's "reality" is individual

Any and all communication besides words Comprises the majority of a message's meaning Examples: facial expressions, clothing, proximity

Intimate Space (0 to 1 1/2 feet) Personal Space (1 1/2 to 4 feet) Social Space (4 to 12 feet) Public Space (12 feet and up)

Act Locally

Acting with compassion for others Respect other cultures and beliefs Travel internationally Examine multiple viewpoints Think differently to solve problems related to cultural differences Study historical perspectives on tensions among people.

Take a global virtual field trip Learn about other cultures, places, peoples, etc.

rejection of others' beliefs

tolerance of others' beliefs

giving legitimacy and validity to others' beliefs in context

Preconceived opinion on feeling formed without knowledge, thought or reason.

An action based on prejudice against another (illegal act)

People try to avoid conflict Conflict is inevitable Use it to better relationships by seeking win-win solutions

Gossip Manipulate Show off Goof off Stand by Complain Doom and gloom