Question 1

What does a receiver do to decode a message?

Accepted Answer

Apply their own frame of reference

Question 2

What form of communication is used to indicate informed consent?

Accepted Answer

Written

Question 3

Which of the following is a benefit of oral communication over written communication?

Accepted Answer

It provides immediate feedback.

Question 4

Why is verbal communication often the most effective way to communicate?

Accepted Answer

It allows for instant feedback, clarity, and understanding.

Question 5

Which of the following is the best definition of communication?

Accepted Answer

Exchanging messages

Question 6

Which of the following is NOT a desirable communication skill?

Accepted Answer

Roll your eyes when you do not agree.

Question 7

In verbal communication, how is emotion expressed?

Accepted Answer

Tone of voice

Question 8

Which of the following refers to the physical space between people?

Accepted Answer

Proximity

Question 9

Which active listening technique involves empathy?

Accepted Answer

Reflection

Question 10

Which active listening technique involves asking questions to get a more concise explanation?

Accepted Answer

Clarification

Question 11

Alexia, a medical assistant, explains to Mrs. Phillips that the medication is to be taken once a day with a full glass of water. Which of the following is the goal of Alexia\'s communication with Mrs. Phillips?

Accepted Answer

Give instructions to patients

Question 12

What can a health care worker do to ensure that a patient understands medical information?

Accepted Answer

Use appropriate lay terms.

Question 13

Which of the following is NOT true of communication in health care?

Accepted Answer

Health care workers should cross their arms when speaking with patients.

Question 14

According to the communication process, who provides information?

Accepted Answer

Sender

Question 15

Which of the following is NOT a method of nonverbal communication?

Accepted Answer

Lay terms

Question 16

Which of the following is an example of audience?

Accepted Answer

Nurses of West Pediatric office

Question 17

Which of the following is a good way to respond to constructive criticism?

Accepted Answer

Show appreciation

Question 18

A patient in your care has found out that he is terminally ill. What should you do?

Accepted Answer

With sincerity, let him know that you are saddened after learning of his situation and ask if he wants to talk about it.

Question 19

You notice that a colleague is using narrative note form rather than your agency\'s preferred SOAP notes method. What should you say?

Accepted Answer

\"I noticed that your note-taking style is different. Can I show you our agency\'s preferred method?\"

Question 20

Which of the following should be done when giving constructive criticism?

Accepted Answer

Choose words carefully

Question 21

Which of the following is an example of working well when confronted with a bias?

Accepted Answer

A patient does not speak your language. You smile kindly and offer to get an interpreter.

Question 22

What is the purpose of communication patterns?

Accepted Answer

To provide a systematic way of sharing important information

Question 23

Which of the following is true of communication in the workplace?

Accepted Answer

You must learn to give and accept direction.

Question 24

The physician asks you to send in a prescription for a patient, but you can\'t quite read the amount that is being prescribed. What should you do?

Accepted Answer

Ask the physician to clarify the number of pills being prescribed.

Question 25

Which of the following is true?

Accepted Answer

Overcome personal issues and focus on performing your job well and with courtesy.

Question 26

What does being sensitive to boundaries mean?

Accepted Answer

The ability to recognize the emotional and physical limits of others.

Question 27

A colleague tells you that you have documented a patient\'s health insurance information incorrectly. How should you respond?

Accepted Answer

\"Thanks. Could you please explain what I did wrong?\"

Question 28

Which of the following is a method that health care workers and patients can use to overcome a speech challenge?

Accepted Answer

Require only brief answers

Question 29

Which of the following is NOT a method that health care workers and patients can use to overcome a hearing challenge?

Accepted Answer

Look at the patient\'s chart when speaking

Question 30

Which of the following is true of communication barriers?

Accepted Answer

When people are preoccupied with their own problems, they can miss much of the message coming from another person.

Question 31

All of the following may present cultural communication barriers EXCEPT:

Accepted Answer

Physical comfort

Question 32

What should be done if you are concerned about a patient\'s ability to understand important information?

Accepted Answer

Get permission from the patient to speak with a family member.

Question 33

Which of the following is true ?

Accepted Answer

Make the physical arrangement as welcoming and comfortable as possible for patients.

Question 34

Which of the following can be caused by a rushed encounter with a patient?

Accepted Answer

You overlook important patient information.

Question 35

Clinging to the established method of doing things is known as what?

Accepted Answer

Resistance to change

Question 36

Which is the best position for a health care worker who is interacting with a patient in a wheelchair?

Accepted Answer

Sitting

Question 37

Which of the following is an emotion or attitude that can create a communication barrier?

Accepted Answer

Indifference

Question 38

What is the term that describes \"anything that interferes with effective communication?\"

Accepted Answer

Communication barrier

Question 39

Which of the following is a method that health care workers and patients can use to overcome a vision challenge?

Accepted Answer

Describe what is happening

Question 40

As a health care worker, you have just been informed that the pulse must be counted for a full 60 seconds rather than 30 seconds, as it has been done in the past. How should you respond?.

Accepted Answer

Begin using the new procedure without commentâif you have no questions

Question 41

After entering a patient\'s room, what should you do first?

Accepted Answer

Introduce yourself

Question 42

Which part of patient interaction involves the health care worker entering the room calmly and formally introducing themselves to the patient?

Accepted Answer

Introduction

Question 43

Which of the following should occur at the end of a patient interaction?

Accepted Answer

Feedback and follow-up

Question 44

Which part of patient interaction involves the health care worker describing the procedure in lay terms and explaining why it is being done and what it should accomplish?

Accepted Answer

Treatment

Question 45

Which part of patient interaction involves the health care worker looking for signs that can shed light on the patient\'s health status?

Accepted Answer

Assessment

Question 46

Which part of patient interaction involves the health care worker letting patients know how well they performed and giving pointers about getting better results the next time?

Accepted Answer

Feedback and follow-up

Question 47

Which of the following is true of patient education?

Accepted Answer

Patient questions often create patient education situations.

Question 48

What type of note-taking method describes how a patient\'s treatment has changed?

Accepted Answer

Narrative

Question 49

Which of the following is true of documentation?

Accepted Answer

Documentation is perhaps the most critical communication that a health care worker will create.

Question 50

Which part of a health history includes information about the patient\'s lifestyle?

Accepted Answer

Psychosocial history

Question 51

Which of the following describes all parts of a patient\'s health history?

Accepted Answer

It is confidential.

Question 52

What is the benefit of using SOAP notes?

Accepted Answer

Employees know where to look for information

Question 53

Which type of documentation has a purpose of supporting and giving evidence of the need for the patient\'s continued medical care?

Accepted Answer

Progress report

Question 54

What is another term for \"symptom\"?

Accepted Answer

Subjective observation

Question 55

Which part of a health history includes information about the patient\'s reason for seeking medical help?

Accepted Answer

Chief complaint

Question 56

Which type of documentation has a purpose of assessing the patient\'s condition, planning for treatment, and contains the goals for recovery?

Accepted Answer

Initial evaluation

Question 57

Which type of documentation has a purpose of releasing the patient back to their regular lifestyle and giving a record of the interactivity among health care providers?

Accepted Answer

Discharge report

Question 58

Which of the following is NOT a standard of documentation that should be followed by health care workers?

Accepted Answer

Record information performed or observed by another health care worker.

Question 59

What is the best way for health care workers to elicit the greatest amount of information from patients?

Accepted Answer

Ask broad questions.

Question 60

How should subjective statements by the patient be documented?

Accepted Answer

Exact words in quotation marks

Question 61

Which of the following is a proper telephone greeting?

Accepted Answer

\"Health Campus Cardiology department. This is Laura.\"

Question 62

Which communication technology beeps and displays either a digital text message or a telephone number that the health care worker can call?

Accepted Answer

Paging system

Question 63

Which type of telephone answering system requires a health care worker to check in either at regular intervals while the agency is closed or on the next business day?

Accepted Answer

Answering machine

Question 64

At your place of employment, while eating a snack and talking with a friend, your telephone rings. What should you do?

Accepted Answer

Swallow what is in your mouth, excuse yourself to your friend and answer the phone with focus.

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