Communication and career and collaborative and nonverbal communication EN 2150 – Flashcards
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Nonverbal messages
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Can be either intentional or unintentional
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______________is/are the primary means of expressing emotions nonverbally.
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The face
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Cosmetics company, Remax, needs to salvage its reputation after a safety scare and product recall. The CEO holds a press conference to reassure consumers that their concerns have been addressed and the products are now safe. So her speech is worded perfectly and she answers questions from reporters while the following day's newspapers are skeptical about her claims, saying she saying there was an ill at ease during the conference. Which of the following is an accurate explanation for this?
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The CEOs nonverbal communication does not match your spoken words.
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In which of the following methods of holding business meetings is nonverbal communication absent?
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Instant messaging
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Which of the following is true about the importance of effective communication in a career?
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The higher you rise in your organization, the last time you spend using the technical skills of your profession, the more time you spend communicating.
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The ___________ is interactive, controversial, and usually open to all who wish to participate; audience members are not passive recipients of messages but active participants in a conversation.
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Social communication model
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Effective business messages should be _______________.
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Practical, factual, and concise
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Effective business messages help businesses provide______________.
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Early warnings of potential problems.
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Which of the following is true about communicating in today's business environment?
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Adapting your messages and communication styles to a specific audience is it crucial to business communication today.
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Which of the following is an aid to effective listening?
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Ignoring personal biases
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Using one's own values, beliefs, ideas, and expectations to assign meaning to sounds and words is called ________________in the listening process.
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Decoding
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Inactive listening, listeners____________________.
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Make a conscious effort to turn off their own filters and biases.
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Sam is at a technical seminar. He is taking notes and documenting ideas which are unclear to him and questions and ideas that he has related to the content. Which of the following describes Sam's type of listening?
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Critical listening
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Abby is at a technical seminar on bio technology. Though she is supposed to be taking notes, her mind begins to wonder. She only begins to pay attention again when the speaker turns the discussion to cloning, because I find that interesting which of the following describes Abby's type of listening?
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Selective listing
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Critical listening is when listeners ________________.
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evaluate the validity of the speaker's conclusion
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Patrick sales department needs to discuss targets and strategies for the coming month. As the head of the department, Patrick invites input from all the employees. However, one member, Brandon dominates the meeting by offering multiple suggestions. The others choose not to participate. What should Patrick do as leader in this situation?
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He should remind Brendan that time is limited and the others need to be heard as well.
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Is constructive criticism avoid personal attacks and gives clear guidance for improvement, which of the following statements is an example of constructive criticism?
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Your argument will be stronger if you rewrite the introduction to include more detail about the event.
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PR from trial and wanted to generate new techniques and ideas for promotions. The company decided to conduct a best promotional idea challenge to Source ideas for all employees, located in branches across the country. It invite employees to share and discuss ideas on the company intranet. At the end of The Campaign, trial in a generated many viable promotional strategies. This method of generating ideas is known as _________________.
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Online brainstorming
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Which of the following is a characteristics of an effective team?
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Constructive resolutions
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How do non-verbal signals affect communication?
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Nonverbal signs have the ability to weaken a verbal message.
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Give constructive criticism avoid personal attacks and gives clear guidelines for improvement, which of the following statements is an example of constructive criticism?
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Your argument will be stronger if you rewrite the introduction to include more details about the event.
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Teams are at the core of ______________ management, which is the effort to involve employees in the company's decision making process.
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Participative
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Jeans eight-member teen met to discuss their strategy for completing a project. So she and her colleague Jenna didn't agree with the proposed plan, they didn't voice their disapproval when the plan was put to vote, because the rest of the team agreed with it. Jean and Jenna's behavior in this situation can be explained by the phenomenon of __________________.
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Groupthink
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To be effective, business messages should _______________.
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Give facts rather than vague impressions
