Comm 145- Chapter 7 Listening – Flashcards

Regarding probability, which of the following statements is true? A statement is certain if its likelihood of being true is at least 95%. To be possible, a statement has to have greater than a 50% chance of being true. A statement is possible if there is even the slightest chance, however small, that it might be true. No statement has a 0% chance of being true.

We engage in this form of listening when our goal is to evaluate or analyze what we're hearing: informational analytical critical empathic

Dan is an atheist with a keen interest in politics. Whenever Dan is watching a debate and one of the candidates mentions his or her belief or interest in God, he stops listening to their statements. Sometimes, he'll even change his vote if a candidate he likes mentions God too frequently. Which of the following listening barriers describes Dan? rebuttal tendency closed-mindedness attack listening information overload

This form of listening occurs when you are trying to experience what another person is thinking or feeling: critical empathic active passive

Which of the following statements about the importance of listening is not true? Employers tend to rank listening skills as the most important factor in effective management. A survey of family interaction showed that listening was the most important communication skill. Listening has little to no effect on our physical health beyond avoiding sounds that may induce hearing loss. Listening skills are important in the workplace for promoting safety, productivity, and satisfaction.

Which of the following statements about credibility is not true? credibility is a measure of how reliable and trustworthy someone is experience and expertise refer to the same basic idea biases can affect a speaker's credibility sometimes research is necessary to determine someone's credibility

Critical listening is more passive than informational listening.

The evaluation stage of listening involves making a value judgment about the merits of what someone else has said.

According to your textbook, people might interrupt for all of the following reasons except:/ to change the subject to take control of the conversation to express enthusiasm for what the speaker is saying to stop the speaker and ask for clarification

Hearing is a passive process; listening is an active process

In the HURIER model of effective listening, the "I" stands for what? internal thoughts interviewing interpreting intellectual

How is pseudolistening related to glazing over? They are the same thing. You're actually listening during glazing over, but not during pseudolistening. You're actually listening during pseudolistening, but not during glazing over. Glazing over involves pretending to listen, but pseudolistening does not.

According to your text, these things could qualify as noise: loud music feeling hungry being too hot all of the above

After a lengthy meeting with the boss and several of his coworkers, Alex asked his friend Jeff if he was concerned about the number of layoffs that his boss said were coming. Jeff looked puzzled for a moment before telling Alex that he wasn't sure where exactly their boss had said to expect layoffs. This exchange represents which of the following myths of listening? All listeners hear the same thing. Listening is natural and effortless. Hearing is the same as listening. People vividly recall information that they hear.

Information overload can impair our ability to listen effectively.

Part of effective listening is responding appropriately to what you hear.

Which of the following techniques will not help someone improve their empathic skills? listening non-judgmentally to the speaker acknowledging the speaker's feelings encouraging the speaker to look at what they still have communicating support to the speaker nonverbally

According to your text, which of the following statements correctly represents the two parts of interpretation? Focus on the subjective meaning of the speaker's message and gauge the truthfulness of their claim. Understand the point of view the speaker represents and assign a mental interpretation of their statement based on that understanding. Pay attention to all of the speaker's verbal and nonverbal messages and signal your interpretation back to the speaker. Interpret the speaker's message carefully and remember your interpretation for future interactions with the speaker.

A study conducted by communication researchers Kathryn Dindia and Bonnie Kennedy concluded that college students spend as much time listening as they do engaging in all other communication activities combined spend about 20% of their time speaking spend about 13% of their time reading all of these are true

Which type of listening response includes the use of head nods, facial expressions, and short utterances like "uh-huh" that signal your interest to the speaker? pseudolistening engaging supporting backchanneling

Research shows that most interruptions are competitive

Research indicates that most people spend more time talking than listening.

The tendency to pay attention only to information that supports our values and beliefs is called what? vividness effect mere exposure effect valuation bias confirmation bias

Listening non-judgmentally is important for effective critical listening.

Empathic listening involves feeling sorry for someone else.

A(n) _________________ is a memory aid that helps people recall important information. memory enhancement device mnemonic device recall device alliteration device

Which of the following statements about listening is true, according to your text?/ Listening is an innate ability. People spend more time listening than speaking. Everyone who listens to a message hears the same thing. Hearing is the same thing as listening.

Rachel finished her oral exam in her Spanish class and her teacher, Se-ora Lopez, evaluated her performance. Although Rachel did well on the exam and most of Se-ora Lopez's comments were positive, Rachel only focused on the negative critiques and felt very bad about her performance. Rachel just engaged in which of the following behaviors?/ pseudolistening content-oriented listening selective attention negative attention bias

Which of the following statements is true about being skeptical? It is the same thing as being cynical It is about evaluating the evidence for a claim Being skeptical is about finding fault with a claim All of these statements are false