question

The three primary steps involved in preparing a business message are

answer

Plan, write and complete

question

Inexperienced communicators tend to

answer

Dive directly into writing

question

An example of a specific purpose for a business message would be

answer

to inform employees about the new vacation policy

question

Most messages should not be sent unless they will

answer

Bring about change

question

In most cases, a message should be deferred or canceled if

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Time is wrong

question

To inform coworkers that the project you've all worked on for months has been unexpectedly eliminated, you should use the indirect approach.

answer

true

question

Poorly organized messages are unlikely to be effective, regardless of their content

answer

true

question

Infographics refers to messages that combine powerful visuals with supporting text.

answer

true

question

Face-to-face communication is the richest medium.

answer

true

question

Messages can be unethical simply because certain details have not been included.

answer

true

question

Communication is the process of

answer

Transferring information and meeting between senders and receivers

question

When it comes to communication skills, employers express particular frustration with

answer

Recent college graduates who haven't learned how to adopt to a professional environment

question

Which of the following is not a characteristic of effective business messages?

answer

They present the writer's opinions as facts.

question

Uncomfortable meeting rooms, multitasking, and computer screens filled with popup messages are all examples of

answer

Distraction

question

Which of the following is not one of the five ways to get the audience to notice your messages?

answer

Acknowledge the importance of the situation.

question

Business Communication 2.0" refers to

answer

A new approach to business communication emphasizing interaction conversation rather than one way publication

question

Whereas Business Communication 1.0 tends to emphasize ________, Business Communication 2.0 focuses more on ________.

answer

Control and influence

question

Information overload is

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A real problem that could lead to exhaustion and interface with personal relationships

question

Which of the following is the best solution to technology-related problems such as inappropriate use of the web and social media in the workplace?

answer

Developing clear policies that are evenly enforced

question

A(n) ________ communication climate is one that promotes candor, honesty, and the sharing of negative information.

answer

open

question

The main tasks in completing a business message consist of all except

answer

forecasting

question

Readers can understand descriptive headings without reading the rest of the document.

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true

question

The subject and predicate of a sentence should be kept as close together as possible

answer

true

question

Using a spell checker guarantees that your documents will be free of spelling errors

answer

false

question

Using many different fonts in the same document will make it more appealing to your audience.

answer

false

question

Which of the following is not discussed in the chapter as an important principle to follow in designing business documents?

answer

Variety

question

For effective document design, you should

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Balance a space developed text, artwork and whitespace

question

Environmental impact consultant study results" is an example of

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A long noun sequence

question

Which of the following is an example of a hedging sentence?

answer

Which of the following is an example of a hedging sentence?.

question

When it comes to paragraph length, you should

answer

Use one sentence paragraph, only occasionally for emphasis

question

Which of the following is not a way teams help organizations to succeed?

answer

Increase groupthink among members

question

You and several coworkers serve on a task force charged with updating the company personnel policy manual. To proceed effectively, you should concentrate on

answer

ensuring that all members have a clear and shared sense of purpose

question

________ are informal standards of conduct that team members share.

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Group norm

question

Group members who are motivated mainly to fulfill personal needs play a(n) ________ role

answer

Self-oriented roles

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The first phase that a new team typically goes through is

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Orientation

question

Groupthink refers to

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A willingness of individual group members to withhold contrary or unpopular opinions, even when those objections are legitimate and to go along with majority opinions.

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A hidden agenda refers to

answer

Individuals private counterproductive models

question

The two most common reasons for unsuccessful teamwork are

answer

Lack of trust and poor communication

question

When composing collaborative messages, the best strategy is to

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Avoid composing as a group

question

Social networking technologies are designed to

answer

None of the above

question

Select the sentence with the best "you" attitude:

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You will have your merchandise by July 15 if you send us your check for $25 today

question

Select the sentence with the best "you" attitude:

answer

Once your application is complete, you should receive a response within two weeks.

question

When delivering negative news,

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It's important to look for the positive points that will foster a good relationship with your audience.

question

Select the sentence with the most positive emphasis

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We will complete the process audit by Friday

question

A euphemism is a word or phrase that is

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A milder term for one negative connotation

question

Which of the following is not an example of pompous language?

answer

Please let us know

question

Using humor in business messages is

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Usually not affective and is always inappropriate for formal and interact cultural messages

question

Identify the voice in the following sentence: "Based on negative client feedback, the marketing department abandoned the campaign

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Active

question

Using the passive voice makes sense when you

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Wants to be diplomatic in pointing out a problem or error

question

Software, database, and website are ________ words.

answer

concrete

question

All the characteristics and experiences that define each of us as individuals" is the definition of

answer

Diversity

question

Diversity in the workplace can be based on differences in

answer

Race, age, military, parental status, marital status

question

Which of the following sentences contains an idiomatic expression?

answer

Making our monthly sales quota will be a piece of cake

question

Communication and culture

answer

Are so closely related that separating the two virtually impossible

question

Cultural competency refers to

answer

The ability to adjust one communication styles to accommodate cultural differences

question

Although U.S. business is becoming more international and more culturally diverse, intercultural skills are still low on the list of companies' employee requirements.

answer

false

question

Most people belong to only one culture.

answer

false

question

Culture is inborn, not learned

answer

false

question

When ethnocentric people stereotype an entire group of people, they are usually justified in doing so

answer

false

question

Studies have shown that people often have cultural biases of which they're not even consciously aware.

answer

true

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