Chapter 9 testout practice questions – Flashcards
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You need to boot a Windows 7 system into Safe Mode. Which key should you press during the system boot to access the Advanced Boot Options menu?
answer
F8
question
You have booted your Windows workstation into Safe Mode and enabled Boot Logging. To which log file is the boot logging information now being written?
answer
Ntblog.txt
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Marcus was attempting to tweak the way his Windows 10 workstation boots when he inadvertently corrupted his system boot files. It will now no longer boot to a logon prompt. He boots the system from the Windows installation disc and accesses the Recovery Environment. What should he do next?
answer
Select Troubleshoot > Advanced Options > Startup Repair
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Rodney, a user in the research department, reports that he is experiencing blue screen errors while using his Windows computer. You ask Rodney if anything has changed recently on the computer. Rodney explains that he recently installed a TV tuner board in an expansion slot. Now he has to reboot the computer every time he loads the TV tuner application to watch TV. You need to fix Rodney's computer and prevent Rodney from using the TV until you can install an updated driver.
answer
Boot the system into Safe Mode. Disable the TV tuner driver in Device Manager.
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How can you keep a Windows 10 system from automatically restarting after a critical system error occurs?
answer
Use the Disable automatic restart after failure option on the Advanced Startup Options menu.
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You want to scan the integrity of all protected system files on your Windows 10 system, but not repair them. Which command should you use?
answer
sfc /verifyonly
question
You turn on your desktop computer. You can hear the fans start up, but the monitor remains blank. You wait a while, but it doesn't appear that anything else is happening. The hard drive activity light doesn't show activity, and you never hear the sound that plays when Windows loads. Which of the following are the most likely cause of the problem?
answer
Processor Video card Memory
question
You have a Windows system with two SATA hard drives, one used for the operating system and the other used for storing data. You have traced recent problems to a fault in the system motherboard. You replaced the motherboard and reconnected all the hardware. When you started the computer, the system showed the startup information screen, but then returned an error that an operating system could not be found. What should you do?
answer
Change the boot order in the UEFI configuration. Verify the operating system SATA drive is configured as teh boot drive in the UEFI configuration.
question
One day while trying to start your Windows 10 computer, the system displays the following error: Windows could not start. Could not read from the selected boot disk. Check boot path and disk hardware. Which of the following will most likely fix the problem?
answer
Boot into the recovery environment and run the bootrec /rebuildbcd command.
question
You're troubleshooting a computer running Windows 10. The operating system has halted and a blue screen has been displayed on the monitor with an error message. What is the first step you should take in troubleshooting the issue?
answer
Search for the error in Microsoft's knowledgebase.
question
You are troubleshooting a Windows 10 system that won't boot. The system appears to initialize just fine and post completes correctly. However, Windows doesn't load, and an error message is displayed on the screen, indicating the operating system couldn't be found. You determine that the Master Boot Record (MBR) is corrupt. To fix the issue, you do the following: 1. Boot the system from the Windows 10 installation DVD. 2. Access the Recovery Environment. 3. Open a Command window. Enter the command you can run at the command prompt to address this issue.
answer
bootrec /fixmbr
question
You are troubleshooting a Windows 7 system that won't boot. The system appears to initialize just fine and post completes correctly. However, Windows doesn't load, and an error message is displayed on the screen, indicating that the BOOTMGR is missing. You determine that this is a symptom of a corrupt or missing boot sector. To fix the issue, you do the following: 1. Boot the system from the Windows 7 installation DVD. 2. Access the Recovery Environment. 3. Open a Command window. Enter the command you can run at the command prompt to address this issue.
answer
bootrec /fixboot
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Scenario:
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You work part-time at a computer repair store. You have just put together a computer for a customer. The computer has the following components: - AMD Phenom II x4 quad core processor. - 8 GB DDR3 memory. - One SATA hard drive with Windows 10 Installed. After building the computer, it won't start. Diagnose and correct the problem (s): - You know that you have successfully corrected all problems when the computer recognizes all components in the BIOS (including the correct amount of memory), boots into Windows, and all drives are shown in Explorer. - Replace any non-working parts with spare parts from the Shelf. - Do not replace working parts with parts from the Shelf. The lab should end with all original working parts installed in the computer (except for those parts that do not work). If you remove any working parts as you troubleshoot, be sure to replace them in the computer before ending the lab. - Place any unused parts back on the Shelf.
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Procedure
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1. Click on the Motherboard. There are Partial Connections. 2. Leave the CPU and Heat Sink/Fan alone. 3. Click on the Power Supply. Problem: The Power Supply, 20 +4 pin Connector is not connected to the Motherboard. Solution: Connect the 20 +4 pin Power Supply Connector on the Motherboard. 4. Click on the Computer Tower. Problem: The HDD LED Case Connector is not connected to the Motherboard. Solution: Connect the HDD LED Case Connector to the Motherboard. 5. Before testing the memory modules see if the Computer will turn on. The beeping noise indicates that there is something wrong with the memory modules. 6. Click on PC Tools. 7. Select the Memory Tester and add it to the Work Bench. 8. Test each Memory Module to determine which module is defective. DIMM 1 is Bad. Replace the Memory Module with a DIMM 5 from the Shelf. DIMM 4 is Bad. Replace the Defective Module with DIMM 6. 9. Place the Memory Tester back onto the Shelf. 10. Click on Front and Turn on the Computer. 11. While Windows is loading press Delete to enter the BIOS. 12. Under Settings and General click on Boot Sequence. 13. Disable Diskette Drive, USB Storage, CD/DVD/CD-RW Driver, and Onboard NIC. 14. Click Apply. 15. Click Exit. 16. Right-click on the Start Button. 17. Click on Disk Management. 18. Click the "X" to close Disk Management. 19. Click Done.
question
Lab Report
answer
Task Summary Plug in the motherboard power connector (20 + 4 pin) Replace the failed memory modules. Boot into Windows. Explanation Following is one method for troubleshooting the problem: 1. Begin by replicating the problem. Try turning the computer on. 2. Troubleshoot causes of no power to the computer. 3. After correction the problem with the power supply, try booting the computer. - What three hardware components does the computer need before it can load the BIOS? - What component likely works if the computer can make a series of beeps? 4. Use components on the Shelf to identify and replace failed components that prevent the computer from booting. 5. Boot the computer into the BIOS. Verify that all components are correctly detected. - Is all of the installed memory detected? 6. Take actions to correct the problems you find. If necessary, use spare parts from the Shelf. 7. After correcting the problems, boot into Windows. Verify that the hard disk drive is recognized.
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Scenario
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You work part-time at a computer repair store. A customer has just bought a used computer at a very good price. The previous owner said the computer won't start, but he says it should have the following components: - AMD Phenom II x4 quad core processor. - 8 GB DDR3 memory. - One SATA hard drive with Windows 10 installed. Diagnose and correct the problem (s). - You know that you have successfully corrected all problems when the computer recognizes all components in the BIOS (including the correct amount of memory), boots into Windows, and all drives are shown in Explorer. - Replace any non-working parts with spare parts from the Shelf. - Do not replace working parts from the Shelf. The lab should end with all original working parts installed in the computer (except for those parts that do not work). If you remove any working parts as you troubleshoot, be sure to replace them in the computer before ending the lab. -Place any unused parts back on the Shelf.
question
Procedure
answer
1. Click on Motherboard. There are Partial Connections. 2. Place the Heat Sink and Fan, Socket AM2/ AM2+ /AM3 on the Shelf. 3. Problem: No AMD Phenom II x4 quad core processor was installed. Solution: (1) Click on Processors. (2) Select the CPU, Socket AM3 and insert into the CPU socket. 4. Click on Fans. 5. Replace the Heat Sink and Fan, Socket AM2/AM2+/AM3 onto the Processor. 6. Connect the CPU 4-pin Fan Connector onto the CPU, chassis, and power fan connectors. 7. Click on PC tools and place the Memory Tester onto the Work Bench. 8. Test each memory module to see if there is a defective memory module. DIMM 1 is Bad. Replace it with a DIMM 1 from the Shelf. DIMM 4 is Bad. Replace it with the DIMM 4 fro the Shelf. DIMM 2 and DIMM 3 are OK. 10.. Click on the Computer Tower. Problem: The HDD LED Connector Case is not connected to the Motherboard. 11. Click on Drive Bays. Everything is connected. 12. Click on the Back of the Computer Tower. Problem: The voltage is set to 230V. Solution: Change the voltage to 110V. 13. Click Front. 14. Turn on the Computer. 15. While Windows is loading press Delete to access the BIOS. 16. Under Settings and General select Boot Sequence. 17. Disable Diskette Drive, USB Storage Device, CD/DVD/CD-RW Drive, Onboard NIC. 18. Click Apply. 19. Click Exit. 20. Right-click on the Start Button. 21. Click on Disk Management. 22. Click "X" to Close Disk Management. 23. Click Done.
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Lab Report
answer
Task Summary Switch the power supply to 115 volts. Add a CPU to the computer. Replace the failed memory module. Boot into Windows. Explanation Following is one method for troubleshooting the problem: 1. Begin by replicating the problem. Try turning the computer on. 2. Troubleshoot causes of no power to the computer. . 3. After correcting the problem with the power supply, try booting the computer. - What might cause the problem that you see? - What three hardware components does the computer need before it can load the BIOS? 4. After installing the processor, boot the computer into the BIOS. Verify that all components are correctly detected. - Is all of the installed memory detected? 5. Take actions to correct the problems you find. If necessary, use spare parts from the Shelf. 6. After correcting the problems, boot into Windows. Verify that the hard disk drive is recognized.
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Scenario
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You work part-time at a computer repair store. A customer brought in a computer for repairs. The computer has the following specifications: - AMD Phenom II x4 quad core processor. - 8 GB DDR3 memory. - Two SATA hard drives, one with the operating system installed, the other with a single volume for storing data. - Single SATA optical drive. You just replaced the power supply in the computer. Now the computer will not boot. Diagnose and correct the problem (s). You know that you have successfully corrected all problems when the computer recognizes all components in the BIOS. (including the correct amount of memory), boots into Windows, and all drives are shown in Explorer. In this scenario, all problems are things that might occur when replacing the power supply.
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Procedure
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1. Click on Motherboard. 2. Problem: The 4-pin Power Supply Connector is not connected to the Motherboard. Solution: Plug in the 4-pin Power Supply Connector into the Motherboard. 3. Add the Memory Tester to the Work Bench, Test each memory module. All the memory modules are working. Replace the Memory Tester onto the Shelf. 4. Click on the Computer Tower. Problem: The HDD LED Connector Case is not connected to the motherboard. Solution: Connect the HDD LED Connector in to the motherboard. 5. Click on Drive Bays. Problem: Disconnected SATA Power Suply. Solution: Click on the Power Supply. Solution: Connect the SATA 15-pin Connector to the SATA Internal Hard Drive. All the SATA cables are connected to the SATA Hard Drives. 6. Click on the Back of the Computer Tower/ Problem: The power switch is in the off position. Solution: Put the power switch in the on position. 7. Click on the Front. 8. Turn on the Computer. 9. While Windows is loading press Delete to enter the BIOS. 10. Under Settings and General click on Boot Sequence. 11. Disable Diskette Drive and Onboard NIC. 12. Click Apply. 13. Click Exit. 14. Right-Click on the Start Button. 15. Click on Disk Management. 16. Click the "X" to close Disk Management. 17. Click Done.
question
Lab Report
answer
Task Summary Turn on the power supply. Plug the CPU power connector into the motherboard. Plug in the SATA drive. Boot into the operating system. Explanation Following is one method for troubleshooting the problem: 1. Begin by replicating the problem. Try turning the computer on. 2. Troubleshoot causes of no power to the computer. Consider potential issues with the CPU or Power Supply. 3. After correcting the problems so that the computer starts, try to boot the computer into Windows. Because the computer cannot find the disk with the operating system installed, troubleshoot problems with boot devices (hardware problems, such as only a single disk recognized) or the boot order (BIOS settings where the wrong device is used to boot). 4. After correcting problems with the disks, boot into Windows. Verify that all drives are recognized (two hard drives, and an optical drive).
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Scenario
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You work part-time at a computer repair store. A customer brought in a computer for a motherboard upgrade. After the upgrade, it will contain the following: - AMD Phenom II x4 quad core processor. -8 GB DRR3 memory. - Two SATA hard drives one with the operating system installed, the other with a single volume for storing data. - Single SATA optical drive. You just replaced the motherboard with a newer model. Now, however, the computer will not boot. Diagnose and correct the problem(s). You know that you have successfully corrected all problems when the computer recognizes all components in the BIOS (including the correct amount of memory), boots into Windows, and all drives are shown in Explorer. In this scenario, all problems are things that might occur when replacing the motherboard.
question
Procedure
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1. Obvious problem: Disconnect AC Power Cable. Solution: Plug the AC Power Connector (Male) in the Wall Outlet. 2. Click on the Motherboard. There are Partial Connections. 3. Click on the Heat Sink and Fan, Socket AM2/AM+/AM3 and the problem is that the CPU 4-pin Connector is not connected. Solution: Connect the CPU 4-pin connector fan to the CPU, chassis, and power fan connector. (4-pin CPU fan). 4. Click on the Power Supply. All of the power cables are connected. 5. Move the SATA Cables to SATA 1 and 2. 6. Click on the computer tower. (1) Problem: The Power Switch Case Connector is not connected. Solution: Connect the Power Switch Connector to the motherboard. (2) Solution: Connect the HDD LED Connector Case to the Motherboard. 7. Click on Drive Bays. Every cable is connected. 8. Click on the Front and Turn on the Computer. 9. As Windows is loading Press Delete to enter The BIOS. 10. Under Settings and General Click on Boot Sequence. 11. Disable Diskette Drive and Onboard NIC. 12. Click Apply and Click Exit. 13. Right-click on the Start Button. 14. Click on Disk Management. 15. Click "X" to close Disk Management. 16. Click Done.
question
Lab Report
answer
Task Summary Plug in the computer. Connect the case power switch to the motherboard header. Plug in the CPU fan. Verify Memory. Boot the Operating System. Explanation Following is one method for troubleshooting the problem: 1. Begin by replicating the problem. Try turning the computer on. 2. Troubleshoot causes of no power to the computer. In this lab, the computer is not plugged into the wall socket and the case power switch is not connected to the motherboard header. 3. Troubleshoot causes of intermittent system shutdown. In this lab, the CPU is overheating because the heatsink fan power connector is not connected to the motherboard. 4. After correcting all problems, boot into Windows and verify that all drives are recognized (two hard drives and an optical drive).
question
A user calls to report a problem. She is trying to install an application on a Windows 10 system, but cannot. In the past, she installed applications on her Windows XP system without any issues. Her user account has always been a member of the Power Users group. What do you suspect is causing the installation issue?
answer
Her group membership denies program installation on the operating system.
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Don is an accountant in the Finance department, and for the last several months has been testing an online account program. After speaking with his manager, Don receives permission to download a streamlined version of the software, which requires a local installation. After downloading, Don tries to install the application on his Windows 10 workstation, but the operating system does not allow it. Out of frustration, he calls the Help Desk. The Help Desk personnel comes to Don's machine and installs the application without issue. Which of the following is the most likely reason Don could not install the application?
answer
Insufficient permissions.
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On a Windows 10 system, which Task Manager tab would you use to adjust the priority given to a specific program?
answer
Details.
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While browsing the Internet on a Windows 10 workstation, the Internet Explorer browser window hangs and stops responding. Which Task Manager tab would you use to end Internet Explorer?
answer
Process. Details.
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You have a custom database application that your company has been using for several years. The application worked correctly when your organization used Windows XP systems. Recently, you purchased new Windows 10 systems for you sales team members. Each user is a member of the Users group on the local systems. you install the custom application successfully. When the sales employees log on and try to run the application, the program splash screen loads, but then seems to hang. What should you do first?
answer
Run the application as Administrator.
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You have a Windows 10 system that was recently upgraded from Windows 7. One of the installed applications worked fine under Windows 7, but now does not run in Windows 10. you have check the application vendor's website but there is no update available. What should you try next to run the application?
answer
Run the application in compatibility mode.
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One of the programs that launch automatically at startup is causing your Windows 10 workstation to lock up. You have examined the Startup folder, and the problem application is not present. Which Windows utility should you use to prevent the program from starting automatically?
answer
Task Manager
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Which of the following tools can you use to start the Print Spooler service if it is currently stopped?
answer
Task Manager Services console Net start
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Christian has enabled Boot Logging from the Advanced Startup Options menu of his Windows 10 workstation. Which file would he examine to see a list of drivers loaded during the startup process?
answer
Ntbtlog.txt
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You have a Windows 7 computer that was recently upgraded from Windows XP. An installed application worked fine in Windows XP, but now does not run in Windows 7. You have checked the application vendor's website, but there is no update available. Which options should you try to run the application?
answer
Run the application in compatibility mode. Run the application in XP mode.
question
To protect user data on a Windows 7 system you've configured System Restore to automatically create restore points for the C:volume. Given that your user profile data is stored in the default directory (C:Users) will this strategy adequately protect your users' data?
answer
No, you need to create a backup of your user data as well. Explanation Using restore points alone is an incomplete strategy for protecting user data. You should also use Backup and Restore in Control Panel to backup user data. This is because System Restore on Windows 7 maintains restore points (and prior file versions) on the same hard disk as the data being protected. In the event of a disk failure, all data will be lost, including restore points. A RAID 0 array does not provide data redundancy. File History is not available on Windows 7 systems.
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While using a Windows 8.1 system, you accidentally downloaded and installed a malware package from a phishing email exploit. You were able to reboot the system into Safe Mode and use System Restore to revert the system to point in time before the malware infection occurred. Given this information, which of the following are true?
answer
Your user files were not affected when the system was reverted to the restore point. You must reinstall any applications that were installed after the restore point was taken. Explanation After reverting the system to a prior restore point in this scenario, the following facts are true: - Your user files were not affected when the system was reverted to the restore point. - You must reinstall any applications that were installed after the restore point was taken. On Windows 8.1 and later, restore points contain snapshots of system files, registry settings, program files and any other batch, script, or executable files. When you restore a system to a restore point, previous settings are restored while subsequent changes are removed. For example, any applications installed after the restore point was created are no longer installed. However, user data is not affected when reverting to a restore point. Any changes made to user data after a restore point created are retained if the restore point is restored.
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System Remote is currently disabled for all volumes on a Windows 10 system. You need to enable System Protection for the C: volume. Click the option you would select to do this.
answer
Configure Explanation To enable system protection in this scenario, you would select the C: volume from the Available Drives list and then click Configure. The System Restore option is used to revert the system to an existing restore point. The Create option is used to manually create a restore point. However, this can't be done until System Protection is first enabled on the volume. The Advanced tab is used to manage advance system settings, such as visual effects and virtual memory.
question
System Restore has been enabled for all volumes on a Windows 7 system. Recently, a new network driver was installed on the system. However, the driver code contained bugs and now your network board no longer functions. You are unable to access the Internet to download an older version of the driver. You need to revert the system to a prior restore point that was taken before the driver was installed. Click the option you would use to do this.
answer
System Restore Explanation Select the System Restore option to revert the system to a prior restore point. This will restore the system to the state it was in when the restore point was taken, including the network board driver. You enable system protection on a volume by clicking Configure. The Create option is used to manually create a restore point. The Advanced tab is used to manage advanced system settings, such as visual effects and virtual memory.
question
A file you have been working on for several days was corrupted when you shut your Windows 7 system down uncleanly. You want to restore a previous version of the file, overwriting the existing file that has been corrupted. Click the option you would use in the properties of the file to do this.
answer
Restore Explanation To restore a previous version of the file is this scenario, you would: - Select the version you want to restore from the File Versions list. (In this scenario, there is only one previous version.) - Click Restore. This option overwrites version of the file. The Open option opens the previous version of the file without restoring it. The Copy option restores the previous version of the file to a new location, preserving the newer version of the file. The Details tab of a file's properties does not contain Previous Version information.
question
To protect a windows 8.1 system, you've configured System Restore to automatically protect your system using restore points. Will this adequately protect the user data on the system?
answer
No, you need to enable File History Explanation You also need to create a backup of your user data. On Windows 8.1, this can be done using File History. In earlier versions of Windows (such as Windows 7). System Protection could be used to create snapshots of user data using the Previous Versions feature. However, on Windows 8.1 and later this is not longer the case. Storage Spaces is used to aggregate available storage space from multiple storage devices in the system. A RAID 0 array does not provide data redundancy.
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Which tool can you use to view (but not modify) hardware and configuration information for your computer?
answer
Msinfo32
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You manage a Windows system, You want to view information about your computer including the CPU utilization and information about disk I/O operations. Which tools could you use to do this? (Select two.)
answer
1.)Performance Monitor 2.)Task Manager
question
What is the purpose of the dxdiag tool?
answer
View information related to DirectX operation.
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Which of the following is true of the Guest user account on a Windows system?
answer
It is disabled by default.
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Which tool lets you automatically start an application or run a script based on triggers?
answer
Task Scheduler
question
You have an application that renders videos in your online business. You want to make sure that the application continues to receive adequate attention from the system CPU, even if you open other applications. How can you adjust the amount of attention given to that application?
answer
Use Task Manager to modify the process priority.
question
You have an application that you would like to run every Monday at 3 .m. on your Windows workstation. Which tool would you use to configure the application to run automatically?
answer
Task Scheduler
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Which system utility would you use to troubleshoot hardware devices, examine and control the resources used by specific devices, and install updated device drivers?
answer
Device Manager
question
Your Windows 7 client systems are joined to the WestSim.com domain. You need to verify that these clients are configured to get time from the correct time provider. Which commands can you use to do this? (Select two.)
answer
1.)w32tm /query /source. 2.) w32tm /query /status.
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You need to configure when Windows checks for and downloads updates from Microsoft's update servers on a Windows 7 system. Which option in control Panel should you use to do this?
answer
System and Security
question
Which tool can you use in Control Panel to control how times, dates, numbers, and currency are formatted and displayed for your computer?
answer
Clock, Language, and Region
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You use your computer to type documents in Portuguese that will be sent to Brazil. You purchase a second keyboard designed specifically for Portuguese. Which option in Control Panel would you use to configure your computer for the new keyboard so you can switch between the Portuguese and English keyboard?
answer
Clock, Language, and Region
question
You have a Windows system shared by three shift workers. Files that are used by all users are stored on the D: drive in various folders. The users have created hundreds of files on this drive and sometimes experience difficulty finding the files they need. What should you do?
answer
Configure indexing to include the D: drive.
question
While using a new windows system, you find that the mouse pointer tracks much more slowly on the screen than you would prefer. You want to increase the mouse pointer speed. Click the tab you would use in the Mouse Properties window to do this.
answer
Pointer Options
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While using a new Windows system, you find that the double-click speed setting on the mouse pointer is set much slower than you would prefer. You want to increase the double-click speed setting. Click the tab you would use in the Mouse Properties window to do this.
answer
Buttons
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You recently purchased a USB audio headset and connected it to a USB port on your Windows system. However, when you launch you music player, the audio is played through your desktop speakers instead of the new USB headset. You need to reconfigure the system to use the headset instead of the desktop speakers. Click the tab you would use in the Sound Properties window to do this.
answer
Playback
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You recently purchased a USB audio headset and connected it to a USB port on your Windows system. The headset includes a microphone that can be used to record audio. However, when you launch your audio recording program, no audio is recorded. You need to reconfigure the system to use the headset mic instead of the built-in mic. Click the tab you would use in the Sound Properties window to do this.
answer
Recording
question
Which tool can you use to gather and display statistics that help you monitor the operation of a Windows system?
answer
Performance Monitor
question
Your computer has a quad-core processor that supports multi- threading installed. Given that the system is running Windows, how can you verify whether multi-threading has been enabled?
answer
Task Manager can display CPU utilization graphs for eight processors.
question
Your computer seems to be running slow. In particular, you notice that the hard drive activity light stays lit constantly when running multiple applications and switching between open windows, even though you aren't saving large files. What could you do to troubleshoot the problem? (Select two)
answer
1.)Use Resource Monitor to monitor memory utilization. 2.)Use Task Manager to monitor memory utilization.
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The number of read and write requests that are waiting to be processed.
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Disk Queue Length
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The amount of time the processor spends performing non-idle tasks.
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Processor utilization
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The amount of memory that has been assigned to running process.
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Commit Charge
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The amount of time that the disk subsystem is busy reading from and writing to disk.
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Disk Time
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Leave Blank
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Page File Usage
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The number of hard faults that occur each second.
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Memory Pages per Second
question
You need to use Task Manager to analyze memory utilization on a Windows system. For example, you need to see how much system RAM is currently in use and how much is available. Click on the tab in Task Manager that you would use to do this.
answer
Performance
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You recently installed several applications on a Windows system. After doing so, you notice that the system takes much longer to boot up. You suspect that the new applications include one or more helper applications that are automatically loaded when the system boots. To increase performance, you want to identify any such helper applications and disable them. Click on the tab in Task Manager that you would use to do this.
answer
Startup
question
You manage Windows desktops for your organization. You recently updated all of your workstations to Windows 10. Your organization relies on a particular application, which worked correctly in earlier versions of Windows, but now does not run in Windows 10. You have checked the application vendor's website, but there is no update available. What should you try next to run the application? (Select two.)
answer
1.)Run the application in compatibility mode. 2.) Create a virtual machine that runs an older version of Windows. Run the application within the virtual machine.
question
You need to install a 32-bit application on a 32-bit version of Windows. Where is the default directory where the application will be installed?
answer
%systemdrive%/Program Files.
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You need to install a 32-bit application on a 64-bit version of Windows. Where is the default directory where the application will be installed?
answer
%systemdrive%/Progra, Files (x86)
question
On a Windows 10 system, which Task Manager tab would you use to adjust the priority given to a specific program?
answer
Details
question
Which tool lets you automatically start an application or run a script based on triggers?
answer
Task Scheduler
question
You have an application that processes videos used in your online business, which requires a significant amount of processor time. You want to make sure that the application receives adequate access to the CPU, even if you open other applications. How can you adjust the amount of attention given to that application?
answer
Use Task Manager to modify the process priority.
question
You have an application that you would like to run every Monday a 3 p.m. on your Windows workstation. Which tool would you use to configure the application to run automatically?
answer
Task Scheduler
question
Don is an accountant in the Finance department. For the last several months he has been testing an online accounting program. After speaking with his manager, don received permission to download a streamlined version of the software which requires a local installation. after downloading, Don tried to install the application, but the operating system will not allow it. Out of frustration, he called the Help Desk. The Help Desk personnel came to Don's machine and installed the application without issue. Which of the following is the most likely reason Don could not install the application?
answer
Insufficient permissions
question
You manage Windows desktops for your organization. You recently updated all of your workstations to Windows 7. Your organization relies on a particular application, which worked correctly in earlier versions of Windows, but now does not run in Windows 7. You have checked the application vendor's website, but there is no update available. What should you try next to run the application? (Select two)
answer
1.)Create a virtual computer that runs Windows XP. Run the virtual computer each time the application runs. 2.)Run the application in compatibility mode.
question
You're using a Linux distribution that uses RPM for package management. Which command would you use to install httpd, the Apache HTTP Server package, and all its dependencies?
answer
yum install httpd
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You're using a Linux distribution that uses RPM for package management. Which command would you use to check to see if the httpd package, the Apache HTTP Server package, is installed?
answer
yum list installed httpd
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You're using a Linux distribution that uses Debian Package Manager (dpkg) for package management. Which command would you use to install httpd, the Apache HTTP Server package, and all its dependencies?
answer
apt-get install httpd
question
You're using a Linux distribution that uses RPM for package management. Which command would you use to display a list of all packages available for installation withing the Internet repositories configured on this system?
answer
yum list available
question
Which command would you use to display a simple list of all processes running on a Linux distribution that uses either RPM or dpkg for package management?
answer
ps -e
question
What is the technology that protects the intellectual property rights of publishers and restricts the use of copyrighted works to those who have paid the necessary licensing fees?
answer
DRM
question
Your organization has 20 employees who need an accounting software update installed. Due to a miscommunication, the purchaser only paid to update 10 licenses. The software company issued a "paper license" and a single key for updating 10 users. Since this is an enterprise paper license there is no mechanism that enforces a limit to the number of times the key can be used so you decide to go ahead and update all 20 users. What are the possible consequences of this decision? (Select two)
answer
1.)You risk losing your job. 2.) You expose your company to litigation by violating the software license agreement.
question
One software license model allows software to be freely distributed, downloaded, and installed without paying a license fee, but often requires a fee for support, training, or added functionality. What is the name of this model?
answer
Open Source
question
Which of the following is true of online software activation? (Select three)
answer
1.)Before running a newly installed application, the user must activate their license online on the software vendor's website. 2.)With personal software licenses, the limit is usually 1-3 online activation. 3.)Persistent activation may require the license to be continuously re-activated online at a pre-configured interval.
question
Which of the following is true of the way many large digital media vendors are using Digital Rights Management technology? (Select two)
answer
1.)They are moving away from DRM because of several key shortcomings in the technology. 2.)They are adopting alternatives to DRM such as encouraged customers to not illegally share digital files.
question
Which of the following is true of the Guest user account on Windows system?
answer
It is disabled by default.
question
On a Windows system, which of the following is true about groups?
answer
Group members have access rights assigned to the group.
question
Which Windows component prompts the user for credentials or permission to protect against unauthorized activities, such as an software installation.
answer
User Account Control (UAC)
question
You need to create a user account on a Windows system that can create files, run applications, and install printers when the driver for the printer already exists on the computer. You want the user to have only minimum rights necessary on the computer. Which group should this user be a member of?
answer
User
question
You want to create a new user account on a Windows system that can create and edit private files, start and stop the system, install applications, and add new device drivers. Which group should this user be a member of?
answer
Administrators
question
You recently installed a Windows 10 system. During the installation process, you elected to sign into the system using a local user account. After using the system for a time, you decide to begin using an online Microsoft account to authenticate to the system instead. Click the option you would use in the Settings app to do this.
answer
Accounts- Your accounts, email, sync, work, family
question
You have a laptop running Windows 10. User Account Control (UAC) has been disabled. How would you re-enable UAC on the laptop? (Select two.)
answer
1.)In the Control Panel, select System and Security, then Security and Maintenance. 2.)In the Control Panel, select User Accounts, then User Accounts.
question
You want to configure User Account Control so that you see the permission prompt only when programs try to make changes to your computer ( not when you make changes). You do not want the desktop to be dimmed when the prompt is shown. What should you do?
answer
Disable Secure Desktop
question
You want to configure User account Control so when a UAC prompt is shown, the desktop is not dimmed, allowing you to continue working without responding to the prompt immediately. What should you do?
answer
Edit settings in the Local Security Policy.
question
On Windows system, which of the following is true of using groups?
answer
User accounts are made members of a group. Group members have the access rights assigned to the group.
question
Which component of Windows 7 prompts the user for credentials or permission to minimize the dangers of unintended software installations?
answer
User Account control (UAC)
question
You manage a computer that runs Windows 7. You want to create a new user account and allow the user to create and save files, install applications, and change the system time. What group membership should you assign for the new user?
answer
Administrators
question
A user calls to report a problem. She is trying to install an application on her new Windows 10 system, but cannot. Her user account is a member of the User Group on the system. What do you suspect is causing the installation issue?
answer
Her group membership does not allow her to install new software.
question
Which port does Telnet use?
answer
23
question
Which of the following network services or protocols uses TCP/IP port 22?
answer
SSH
question
Which of the following can be used to create a secure connection to a remote server?
answer
SSH
question
You provide desktop support for small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with an application. He tries to describe what he is doing in the application, but you just can't understand what he is doing that might be causing the problem. What should you do?
answer
Establish a Remote Assistance connection and watch what the user is doing.
question
Which of the following remote access mechanisms on a Windows system lets you watch what a user is doing and, if necessary, take control of the user's desktop to perform configuration tasks.
answer
Remote Assistance
question
You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems installing a new device. You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding your directions and is becoming frustrated. What should you do?
answer
Establish a Remote Desktop connection and update the driver.
question
You need to enable Remote Desktop on a user's Windows 10 system so that you can manage it over the network from your office. click the option you would use in Control Panel to do this.
answer
System and Security
question
Which port must be opened in a firewall of a Windows system in order Remote Desktop connections to be established with it?
answer
3389
question
A user works primarily in your organization's production area. However, she frequently needs to access data stored on her Windows 10 desktop system in her office while on the production floor. She would like to be able to use a system in the production are to remotely access her desktop system using a network connection. Which groups on her desktop system could you make her user account a member of to enable this configuration? (Select two.)
answer
1.)Remote Desktop Users 2.)Administrators
question
You want to make sure that you always have the latest patches installed on your workstation for an order entry application created by DataComLink corporation. What should you do? (Select two.)
answer
1.)Configure the application to automatically download and install updates as they are released. 2.)Check the DataComLink Website regularly for patches and updates to the software.
question
Which of the following terms describes a Windows operating system patch that corrects a specific problem and is released on a short-term, periodic basis?
answer
Hotfix
question
Which of the following components can be updated by the Windows Update service?
answer
Operating system and critical driver files.
question
Users have been experiencing periodic system lockups that generate the same error message. After checking Microsoft's Web site, you find that a hotfix is available to address the issue. What should you do next?
answer
Deploy the hotfix on a test computer.
question
Which of the following actions taken on a Windows workstation will directly improve system security?
answer
Install the latest updates
question
You want to configure your Windows 10 workstation such that it can get Windows updates directly from other Windows 10 systems on the network that have already downloaded them from Microsoft. Click the option you would use in the Settings app to do this.
answer
Choose how updates are delivered
question
Recently, a Windows 10 update was automatically download and installed on your Windows 10 system. However, after installing the update, your contact manager database application no longer works correctly. You want to uninstall the latest updates to see if the application starts working again. Click the option you would use in the Settings app to do this.
answer
View your update history
question
You have configured your windows system to automatically backup user data every night at midnight. You also take a system image backup once a month. What else should you do to ensure that you are protected against data loss? (Select two)
answer
1.)Store a copy of all backups off-site. 2.)Regularly test restoration procedures.
question
Why should backup media be stored offsite?
answer
To prevent the same disaster from affecting both the network and the backup media.
question
You have implemented a regular backup schedule for a Windows system, backing up data files every night and creating a system image backup once a week. for security reasons, your company has decided to not store a redundant copy of the backup media at an offsite location. Where would be the next best place to keep your backup media?
answer
In a locked fireproof safe.
question
You need to protect the user data on a Windows 7 system. Which tools could you use to do this? (Select two)
answer
1.)Backup and Restore 2.)Previous Versions
question
You need to protect the user data on a Windows 8.1 system. Which tools could you use to do this?
answer
File History
question
You need to protect the user data on a Windows 10 system. Which tools could you use to do this? (Select two)
answer
1.)File History 2.)Backup and Restore
question
You need to configure File History to automatically delete any stored snapshots that are older than 1 month. click the option you would use in Control Panel to do this.
answer
Advanced Settings
question
Even if you perform regular backups, what must be done to ensure that you are protected
answer
Regularly test restoration procedures.
question
Which Windows tool lets you perform automatic backups at regular times (such as on specific days at specific times)?
answer
Task Scheduler
question
To protect user data on a Windows 7 system, you've configured System Restore to automatically create restore points for the C:volume. Given that your user profile data is stored in the default directory (C:Users), will this strategy adequately protect your user's data?
answer
No, you need to create a backup of your user data as well.
question
System Restore is currently disabled for all volumes on a Windows 10 system. You need to enable System protection for the C: volume. Click the option you would select to do this.
answer
Configure
question
A file you have been working on for several days was corrupted when you shut your Windows 7 system down uncleanly. You want to restore a previous version of the file, overwriting the existing file that has been corrupted. Click the option you would use in the properties of the file to do this.
answer
Restore
question
To protect a Windows 8.1 system, you've configured System Restore to automatically protect your system using restore points. Will this adequately protect the user data on the system?
answer
No, you need to enable File History.
question
To protect your Windows 10 system, you've used System Restore to automatically protect your system using restore points. You've also configured File History to protect you user's data files. Will the configuration adequately protect your system in the event of a hard disk failure?
answer
No, you need to create an image of your Windows system as well.
question
When you load a partition management utility on a workstation running an OEM version of Windows 8.1, you notice that there is a hidden partition located at the beginning of the workstation's hard drive. You decide to delete it to free up space on the drive. Should you do this?
answer
No, this is the system's recovery partition.
question
Which of the following are true regarding the recovery partition on a Windows system?
answer
The recovery partition can be used to restore the system to its original state when it shipped from the manufacturer.
question
Given that you are using a Windows 10 system, in which of the following situations would reverting to a System Restore point be the best option?
answer
You recently installed a new application and now the system behaves erratically.
question
In which of the following situations would restoring from a system image be the best option?
answer
You need to restore a Windows system after catastrophic hard drive failure.
question
In which of the following situations would restoring from backup be the best option? (Select two.)
answer
1.)You accidentally deleted several important e-mails and need to restore them. 2.)You need to restore several word processing files that were accidentally deleted from your Documents folder.
question
Your Windows 8.1 system has experienced a serious failure. You decide to use the advanced recovery options provided by the operating system to bring the system back to a usable state. During the recovery process, you want to preserve as much data as possible including apps purchased from Microsoft Store as well as your user's data files. Which option should you use?
answer
Refresh Your PC
question
Which aspects of virtual memory can you configure on a Windows workstation? (Select two.)
answer
1.)Maximum size of the paging file 2.)Location of the paging file
question
What is the recommended size of the paging file under normal circumstances on a Windows 10 system with 8 GB of RAM installed?
answer
Equal to the amount of physical RAM.
question
Which of the following is another name for paging file?
answer
Virtual memory
question
You have been having trouble with your laptop crashing. You would like your computer to create a memory dump file when it crashes. Where should you place the paging file?
answer
On the system volume
question
Which tool would you use to configure the paging file location and size on a Windows system?
answer
Advanced System settings in Control Panel
question
Consider the virtual memory configuration for the Windows 10 system shown in the exhibit. Given that this Windows 10 system has 16 GB of system RAM and three hard disks installed, which configuration change could you make to the paging file to increase system performance?
answer
Add paging files to the E: and F: volumes
question
On Windows 10 system, which Task manager tab would you use to adjust the priority given to a specific program?
answer
Details
question
While browsing the Internet on a Windows 10 workstation, the Internet Explorer browser window hangs and stops responding. Which Task Manager tab would you use to end Internet Explorer? (Select two.)
answer
1.)Processes 2.)Details
question
Which of the following tools can you use to start the Print Spooler service if it is currently stopped? (Select three.)
answer
1.)Task Manager 2.)Services console 3.)Net start
question
Christian has enabled Boot Logging from the Advanced Startup Options menu of his Windows 10 workstation. Which file would he examine to see a list of drivers loaded during the startup process?
answer
Ntbtlog.txt
question
You need to boot a Windows 7 system into Safe Mode. Which key should you press during the system boot to access the Advanced Boot Options menu?
answer
F8
question
You have booted your Windows workstation into Safe Mode and enabled Boot logging. To which log file is the boot logging information now being written?
answer
Ntbtlog.txt
question
How can you keep a Windows 10 system from automatically restarting after a critical system error occurs?
answer
Use the Disable automatic restart after failure option on the Advanced Startup Options menu.
question
You want to scan the integrity of all protected system files on your Windows 10 system, but not repair them. Which command should you use?
answer
sfc /verifyonly
question
You need to backup user data on a windows 10 system. the computer has a single ssd storage device installed that contains both the windows operating system (in C:/Windows) and user profile data....You plan to do the following: use backup and restore data run backup automatically every night at 11pm
answer
No, backups created with backup and restore cant be stored on the same drive containing the information being backed up
question
you need to back up user data on a windows 8.1 system
answer
No, windows 8.1 does not include the backup and restore utility. File history must be used instead
question
you need to protect user data on a windows 8.1 system
answer
No, backups created with file history must be stored on a drive other than the one containing the information being backed up
question
You want to make sure that you always have the latest patches installed on your workstation for an order entry application created by DataComLink corporation. What should you do?
answer
Configure the application to automatically download and install updates as they are released. Check the DataComLink Website regularly for patches and updates to the software. Explanation The best ways to make sure that an application is up to date include the following: - Manually check the manufacturer's Website regularly for software updates. - Configure the application to automatically download and install updates as they are released. Windows Update only works for Microsoft products and some critical driver files. It will not update third-party software. Most software companies do not contact you directly when updates are released.
question
Which of the following terms describes a Windows operating system patch that corrects a specific problem and is released on a short-term, periodic basis?
answer
Hotfix Explanation A hotfix is an operating system patch that corrects a specific known problem. Service packs include a collection of hotfixes and other system updates. Service packs are not released as often, but contain all hotfixes released to that time.
question
Which of the following components can be updated by the Windows Update service?
answer
Operating system and critical driver files. Explanation Windows Update can be used to automatically download updates for the operating system and critical driver files. It does not update all driver files or other applications. You must manually update drivers and application files.
question
Users have been experiencing periodic system lockups that generate the same error message. After checking Microsoft's Web site, you find that a hotfix is available to address the issue. What should you do next?
answer
Deploy the hotfix on a test computer. Explanation Before deploying a hotfix, you should test it to make sure that you can successfully apply the fix, that the fix corrects that problem, and that it does not cause any undesired problems. After testing, you should deploy the hotfix on all computers. Though the hotfix will be included in the next service pack, you should not wait until the service pack is released if you have problems that can be resolved by the hotfix.
question
Which of the following actions taken on a Windows workstation will directly improve system security?
answer
Install the latest updates. Explanation Installing the latest updates will directly improve system security. Configuring restore points or password reset disks protect the system from failures and help you recover, but does not increase security.
question
You want to configure your Windows 10 workstation such that it can get Windows updates directly from other Windows 10 systems on the network that have already downloaded them from Microsoft. Click the option you would use in the Settings app to do this.
answer
Choose how updates are delivered. Explanation If you select the Choose How Updates are Delivered option in the Settings app, you can configure your system to get Windows update directly from Microsoft or from other workstations on the local network that have already download the updates your system needs. You can also configure your system to deliver updates to other Windows 10 systems.
question
Recently, a Windows 10 update was automatically downloaded and installed on your Windows 10 system. However, after installing the update, your contact manager database application no longer works correctly. You want to uninstall the latest updates to see if the application starts working again. Click the option you would use in the Settings app to do this.
answer
View your update history. Explanation If you select the View Your Update History option in the Settings app, you can view a list of Windows updates that have been installed on your system. You also are presented with the option to uninstall an update.
question
You're using a Linux distribution that uses RPM for package management. Which command would you use to install httpd, the Apache HTTP Server package, and all its dependencies?
answer
yum install httpd Explanation On a Linux distribution that uses RPM for package management, entering yum install httpd at the command line will install the Apache HTTP Server package and all its dependencies. YUM automatically locates and downloads RPM packages for you by searching one or more repositories on the Internet. It can install a software package and all of its dependencies at the same time.
question
You're using a Linux distribution that uses RPM for package management. Which command would you use to check to see if the httpd package, the Apache HTTP Server package, is installed?
answer
yum list intalled httpd Explanation On a Linux distribution that uses RPM for package management, entering yum installed httpd at the command line will check to see if the Apache HTTP Server package is installed.
question
You're using a Linux distribution that uses Debian Package Manager (dpkg) for package management. Which command would you use to install httpd, the Apache HTTP Server package, and all its dependencies?
answer
apt-get install httpd Explanation On a Linux distribution that uses Debian Package Manager (dpkg) for package management, entering apt-get install httpd at the command line will install the Apache HTTP Server package and all its dependencies. The apt-get command can automatically locate and download Debian packages for you by searching one or more repositories on the Internet. It installs the package and all of its dependencies at the same time.
question
You're using a Linux distribution that uses RPM for package management. Which command would you use to display a list of all packages available for installation withing the Internet repositories configured on this system?
answer
yum list available Explanation On a Linux distribution that uses RPM for package management, entering yum list available at the command line will display a list of all packages available for installation within the Internet repositories yum is configured to use on this system.
question
Which command would you use to display a simple list of all processes running on a Linux distribution that uses either RPM or dpkg for package management?
answer
ps -e Explanation The ps utility is used to display running processes on a Linux system. Entering ps -e will display a simple list, without extended information, of all processes running on the system. ps -ef will display a list with extended information about all the processes running on the system. yum and apt-get are package management tools. They are not used for process management.
question
Which tool can you use to gather and display statistics that help you monitor the operation of a Windows system?
answer
Performance Monitor Explanation Performance Monitor gathers and displays statistics that help you monitor the operation of a Windows system. Statistics gathered include items such as memory and CPU use, disk throughput and network utilization. You use Event Viewer to view log messages generated by applications, system events, and security incidents. You use Reliability Monitor to review a Windows system's reliability and problem history. Computer Management is an MMC console that is used to manage the Windows system, such scheduling tasks, sharing folders, and managing device drivers.
question
Your computer has a quad-core processor that supports multi- threading installed. Given that the system is running Windows, how can you verify whether multi-threading has been enabled?
answer
Task Manager can display CPU utilization graphs for eight processors. Explanation For a processor that supports mutli-threading Task Manager can be configured to display two CPU utilization graphs per core. Multi-threading creates an additional virtual CPU for each core, and allows the CPU to execute two threads at the same time. Because the system in this scenario has four cores, Task Manager can be configured to display eight utilization charts on the Performance tab. ' Many applications launch multiple processes that are associated with the same application. The number of processes for an application depends on how the application is designed, as well as the number of running instances of that application.
question
Your computer seems to be running slow. In particular, you notice that the hard drive activity light stays lit constantly when running multiple applications and switching between open windows, even though you aren't saving large files. What could you do to troubleshoot the problem?
answer
Use Resource Monitor to monitor memory utilization. Use Task Manager to monitor memory utilization. Explanation In this scenario, you should use either Task Manager or Resource Monitor to monitor memory utilization. Most likely, you will see that the physical RAM is being over-utilized. When physical memory is low, the computer must swap data from memory to hard disk (to the paging file) to make physical memory available for other applications. If you hear the hard drive constantly operating as you work, of if the hard drive light on the front of the system case stays illuminated for long periods of time, the computer is constantly working moving data into and out of memory. The only long-term solution is to add more physical RAM. Monitoring disk activity with Resource Monitor or Task Manager will not reveal the true source of the problem in this scenario (which is a shortage of physical RAM). Reliability Monitor monitors system errors and is not the appropriate tool to use in this scenario.
question
Disk Queue Length
answer
The number of read and write requests that are waiting to be processed.
question
Processor utilization
answer
The amount of time the processor spends performing non-idle tasks.
question
Commit Charge
answer
The amount of memory that has been assigned to running process.
question
Disk Time
answer
The amount of time that the disk subsystem is busy reading from and writing to disk.
question
Page File Usage
answer
Leave Blank
question
Memory Pages per Second
answer
The number of hard faults that occur each second.
question
Explanation
answer
Be familiar with the following system performance utilization statistics: - Processor utilization is the amount (percentage) of time the processor spends doing non-idle tasks. - the % Disk Time statistic identifies the percentage of time that the disk subsystem is busy reading from and writing to disk. - The average disk queue length tells you the number of read and write requests that are typically waiting to be processed. - The commit charge identifies how much memory has been assigned to running processes. - The memory pages per second statistic identifies the number of hard faults that occur each second.
question
You need to use Task Manager to analyze memory utilization on a Windows system. For example, you need to see how much system RAM is currently in use and how much is available. Click on the tab in Task Manager that you would use to do this.
answer
Performance Explanation In this scenario, you would access the Performance tab and then select the Memory graph. When you do, various memory utilization statistics are displayed. The Processes tab displays a list of running applications on the system. The App history tab displays performance statistics for apps from the Microsoft Store that are running on the system. The Startup tab displays a list of applications that are automatically launched at system boot. The Users tab displays utilization statistics for each user logged into the system. The Details tab displays extended information about each process running on the system. The Services tab is used to view information about the services configured on the system.
question
You recently installed several applications on a Windows system. After doing so, you notice that the system takes much longer to boot up. You suspect that the new applications include one or more helper applications that are automatically loaded when the system boots. To increase performance, you want to identify any such helper applications and disable them. Click on the tab in Task Manager that you would use to do this.
answer
Startup Explanation In this scenario, you would access the Startup tab and then disable any undesired startup applications. The Processes tab displays a list of running applications on the system. The Performance tab displays graphs for CPU, memory disk, and network utilization. The App History tab displays performance statistics for apps from the Microsoft store that are running on the system. The Users tab displays utilization statistics for each user logged into the system. The Details tab displays extended informaiton about each process running on the system. The Services tab is used to view information about the services configured on the system.
question
Which tool can you use in Control Panel to control how times, dates, numbers, and currency are formatted and displayed for your computer?
answer
Clock, Language, and Region Explanation Use the Clock Language, and Region option in Control Panel to control how times, dates, numbers, and currency are formatted and displayed, and to manage language capabilities for your system. You use Administrative Tools to access MMC consoles such as Services and Computer Management. You use Advanced System Settings to access Device Manager and configure remote access settings. You use Appearance and Personalization to configure the desktop theme.
question
You use your computer to type documents in Portuguese that will be sent to Brazil. You purchase a second keyboard designed specifically for Portuguese. Which option in Control Panel would you use to configure your computer for the new keyboard so you can switch between the Portuguese and English keyboard?
answer
Clock, Language, and Region Explanation Use the Clock, Language, and Region option in Control Panel to manage language support for you system. an input language identifies the language, font, and keyboard layouts that can be used on the system. You use Hardware and Sound to configure hardware, such as adding a new printer. You use System and Security to configure system-wide settings such as File History and Storage Spaces. You use Appearance and Personalization to manage the desktop theme.
question
You have a Windows system shared by three shift workers. Files that are used by all users are stored on the D:/ drive in various folders. The users have created hundreds of files on this drive and sometimes experience difficulty finding the files they need. What should you do?
answer
Configure indexing to include the D: /drive. Explanation The Windows file search tool runs relatively quickly because it does not search the entire storage device. Instead, it searches for file within an index that is maintained by the operating system. You can use the Indexing Options in the Control Panel to customize what file locations are included in the index. Storage Spaces are used to pool available storage space from multiple storage devices in the system. You use Work Folders to make files on the system available across all devices used by users, even when the system is offline. Visual effects controls how window contents and fonts appear on the screen.
question
While using a new windows system, you find that the mouse pointer tracks much more slowly on the screen than you would prefer. You want to increase the mouse pointer speed. click the tab you would use in the Mouse Properties window to do this.
answer
Pointer Options Explanation Mouse properties can be set in Control Panel by going to Hardware and Sound > Mouse. You use the Pointer Options tab to configure the pointer speed, snap-to, and visibility settings. the Buttons tab configures the button configuration, double-click speed, and ClickLock settings. The Pointer tab configures the pointer scheme. the wheel tab configures vertical and horizontal scrolling settings. the Hardware tab is used to configure driver settings.
question
While using a new Windows system, you find that the double-click speed setting on the mouse pointer is set much slower than you would prefer. You want to increase the double-click speed setting. Click the tab you would use in the Mouse Properties window to do this.
answer
Buttons Mouse properties can be set in Control Panel by going to Hardware and Sound > Mouse. You use the Buttons tab to configure the button configuration, double-click speed, and ClickLock settings. You use the Pointer Options tab to configure the pointer speed, snap-to, and visibility settings. The Pointers tab configures the pointer scheme. The Wheel tab configures vertical and horizontal scrolling settings. The Hardware tab is used to configure driver settings.
question
You recently purchased a USB audio headset and connected it to a USB port on your Windows system. However, when you launch you music player, the audio is played through your desktop speakers instead of the new USB headset. You need to reconfigure the system to use the headset instead of the desktop speakers. Click the tab you would use in the Sound Properties window to do this.
answer
Playback Explanation Sound properties can be set in the Control Panel by going to Hardware and Sound. You use the Playback tab to configure the default audio playback device. You use the Recording tab to configure the default audio recording device. the Sounds tab configures the sound scheme. the Communication tab can be used to configure the system audio to be automatically muted when the computer is used to place or receive phone calls.
question
You recently purchased a USB audio headset and connected it to a USB port on your Windows system. The headset includes a microphone that can be used to record audio. However, when you launch your audio recording program, no audio is recorded. You need to reconfigure the system to use the headset mic instead of the built-in mic. click the tab you would use in the Sound Properties window to do this.
answer
Recording Explanation Sound properties can be set in the Control Panel by going to Hardware and Sound > Sound. You use the Recording tab to configure the default audio recording device. You use the Playback tab to configure the default audio playback device. The Sounds tab configures the sound scheme. the Communications tab can be used to configure the system audio to be automatically muted when the computer is used to place or receive phone calls.
question
Which tool can you use to view (but not modify) hardware and configuration information for your computer?
answer
Msinfo32 Explanation Use MSinfo32 (System Information) to gather information about your computer, to diagnose issues with your computer, or to access other tools that are included with Windows, You can only view, but not modify, configuration settings in Msinfo32. Use the System Configuration Utility (Msconfig.exe) to configure the system startup options. Use Event Viewer to view logs about programs, system events, and security. Each entry is listed as a warning, error, or information event. The System option in Control Panel can be used to manage system settings such as Remote Desktop and System Protection.
question
You manage a Windows system. You want to view information about your computer including the CPU utilization information about disk I/O operations. Which tools could you use to do this?
answer
Performance Monitor Task Manager Explanation Use Performance Monitor to track statistics about the operation of your computer. Performance Monitor lets you choose the statistics you want to track. This can also be done with Task Manager; however, you must manually add disk I/O parameters to be monitored. Use the Services console to manage system services, Use Device Manager to manage hardware devices. Use Msconfig to customize the way the system boots. Reliability Monitor is used to assess a system's overall reliability.
question
What is the purpose of the dxdiag tool?
answer
View information related to DirectX operation. Explanation The DirectX Diagnostic Tool (Dxdiag) shows information related to DirectX operation. DirectX is a set of programming interface for multimedia (video and audio). Use MSinfo32 (System Information) to gather information about your computer, to diagnose issues with your computer, or to access other tools that are included with Windows. Use the System Configuration Utility (Msconfig) to configure your system to enable optimal troubleshooting and diagnosis of technical issues. Use Event Viewer to view logs about programs, system events, and security. Each entry is listed as a warning, error, or information event.
question
Which of the following is true of the Guest user account on a Windows system?
answer
It is disabled by default. Explanation The Guest user account is disabled by default on a Windows system. You must explicitly enable it to allow the account to be used for logon. The Guest account can view some files and run most applications. However, it cannot view or modify system files. The Guest account can shut down the system.
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Which tool lets you automatically start an application or run a script based on triggers?
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Task Scheduler Explanation Use Task Scheduler to automatically start an application or run a script based on triggers. A trigger identifies conditions that start a task. Triggers include day and time, logon, and system events. Common tasks that are scheduled to run at regular intervals include backups, system virus scans, and system updates. Use Task Manager to view current operating statistics such as the running processes and CPU and memory usage. Use Device Manager to manage hardware devices. Use Event Viewer to view logs about programs, system events, and security.
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You have an application that renders videos used in your online business. You want to make sure that the application continues to receive adequate attention from the system CPU, even if you open other applications. How can you adjust the amount of attention given to that application?
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Use Task Manager to modify the process priority. Explanation Use Task Manager to configure the process priority. The priority controls how the system can delay or switch between processes. By default, the system typically gives a higher priority to a process that has active user input or interaction. However, if a process has a priority that is set too high, the system might seem slow and unresponsive when running other programs. ' The affinity identifies which processors or processor cores that the process can use. For example, you can configure a process to run only on one of the cores in a quad-core CPU. Switching to an application simply brings that application to the front where you can work with it. The service startup type identifies whether a service starts automatically when the system boots.
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You have an application that you would like to run every Monday at 3 p.m. on your Windows workstation. Which tool would you use to configure the application to run automatically?
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Task Scheduler Explanation The Task Scheduler is a tool that you can use to automatically start an application or run a script based on events. Triggers identify conditions that start the task. Triggers include day and time, logon, and system events. Common tasks that are scheduled to run at regular intervals include backups, system virus scans, and system updates. Use the Services console to view and manage services on your computer. Use the Msconfig utility to customize the way the Windows system boots.
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Which system utility would you use to troubleshoot hardware devices, examine and control the resources used by specific devices, and install updated device drivers?
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Device Manager Explanation Use Device Manager to troubleshoot hardware devices, examine and control the resources used by specific devices, and install updated device drivers. System Restore takes periodic snapshots, called restore points, of the system configuration. The Msconfig utility is used to customize the way the system boots. The Msinfo32 utility is used to view system configuration and hardware information. The Services console is used to manage system services.
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Your Windows 7 client systems are joined to the WestSim.com domain. You need to verify that these clients are configured to get time from the correct time provider. Which commands can you use to do this?
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w32tm /query /source. w32tm /query /status. Explanation To view the time provider used by a domain-joined Windows 7 workstation, you can use either of the following commands: w32tm /query /source. w32tm /query /status. The w32tm /config /update command notifies the time service that its configuration has been modified and that changes need to be applied. The w32tm /debug command is used to enable or disable the local Windows time service provider log. The net time /querysntp command was used in earlier versions of Windows to view time provider information, but is now deprecated and no longer works.
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You need to configure when Windows checks for and downloads updates from Microsoft's update servers on a Windows 7 system. Which option in Control Panel should you use to do this?
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System and Security Explanation You can configure Windows updates under System and Security in Control Panel on Windows 7. You can use Hardware and Sound in Control Panel to configure printers and other hardware devices. Network and Internet is used to manage network connections. Appearance and Personalization is used to configure desktop themes and screen resolution.
