Chapter 7 f – Flashcards
Unlock all answers in this set
Unlock answersquestion
A customer has called to complain that the colours in photos she has printed on the colour inkjet printer you store sold her don't match the colours in the originals. Assuming the customer is using a Windows workstation, what should you do to resolve the issue?
answer
Use the Colour Management tab of the printer diver to calibrate the driver's colour settings. Download and install the latest printer drivers. Explanation You should download and install the latest printer driver, then use the Colour Management tab to adjust the driver's colour settings. Many times, installing the latest driver alone will fix colour issues. If not, you can manually adjust the colour settings until they match the original.
question
For the past several days, the print jobs from the inkjet printer are missing colours and leaving gaps. What should you do to resolve the problem?
answer
Use the automatic print head cleaning feature. Explanation Use an inkjet's automatic cleaning feature if letter have missing lines and there are gaps. With inkjet printers, the nozzles sometimes become clogged, preventing ink from leaving the nozzles and reaching the paper. On dot matrix printers, you should check the gap between the printer head and the paper to avoid printer images from becoming faint. Colour profiles are typically created by the manufacturer, and correct problems when the printed colours don't match what you see on the screen. Add memory to a printer if the end of a printed page is missing.
question
A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picked up the output only the top half of each page was printed and the bottom half was blank. What should you do?
answer
Install additional memory in the printer. Explanation If only part of a page printed on a laser printer (and the rest of the page is blank), you most likely need to add memory in the printer. This is especially true if it happens when complex graphical documents are printed, but printing works correctly with text-only documents. In rare circumstances, updating the printer driver could also fix the issue, but this is unlikely. The speed of the network link does not affect the quality of the printer output.
question
Your laser printer prints a vertical black line on every page. You changed the toner cartridge but the problem does not go away. What is the most likely problem?
answer
A corona wire is dirty. Explanation If a corona wire is dirty, it might not create a uniform charge. As a result, the toner might not be attracted correctly to the photosensitive drum or paper. A vertical stripe is a typical symptom of this problem. Be careful when cleaning a corona wire because they are delicate.
question
Which of the following is a symptom of a dirty drum or roller in a laser printer?
answer
Lines or splotches repeated at regular intervals on the print job. Explanation A dirty drum of roller can create lines or splotches at regular intervals on the print job.
question
When you print from your laser printer, the paper contains faint images from previous printouts. Which components should you check?
answer
Discharge lamp Rubber scraper Explanation After a page is printed, a rubber removes any remaining toner from the OPC drum. A discharge lamp removes any remaining electrical charge. If images from previous print jobs show up on the page, check these two components. The primary corona charges the drum prior to writing the image. The secondary corona charges the paper to attract the toner. If these two components are faulty, the current image might have streaks or missing parts. If the toner is not sticking to the paper, check the transfer roller.
question
You replaced the print cartridge on an inkjet printer. What should you do next?
answer
Calibrate the printer. Explanation After replacing print cartridges, perform a calibration. The calibration uses the self test to check the printed image and make minor adjustments automatically. Calibration will help avoid blurry text, misalignment (jagged lines), or incorrect colours. Dot matrix printers use a ribbon, and should be replaced if printer images become faint. Fuser roller assemblies are found in laser printers, and should be replaced or cleaned if there are lines or splotches at regular intervals on the print job.
question
You have a laser printer that has worked fine until today. Now whenever anything is printed, only blank pages come out. Which part are you most likely to replace?
answer
Transfer corona Explanation A blank page from a laser printer could be caused by a completely empty toner cartridge (which is rare), or a faulty transfer corona. The transfer corona charges the paper to attract the toner. Without a charge, the toner will not stick to the paper. The discharge lamp removes any charge from the drum prior to writing a new image. A faulty discharge lamp will show ghosted images from previous printouts. The static eliminator strip removes the static charge from the paper after the image has been applied to the paper. A faulty drum will result in sports or stripes on the printout.
question
You are testing a printer you just installed, so you use the operator panel on the printer to print a test page. Later, you use the printer properties on your computer to print a test page. Instead of a normal test page, you receive several pages with garbled characters on them. What is the most likely cause of the problem?
answer
Wrong print drive. Explanation When you print a test page from your computer and it does not work properly, you most likely have an incorrect print driver or a printer cable that is not fastened properly. Memory or power supply problems are rare in printers. You would probably not be able to install an incorrect toner cartridge into the printer.
question
A departmental manager complains that print jobs are not being printed on the private laser printer in her office. The printer connects directly to her workstation with a USB cable. When you inspect the printer, you see no output displayed on the printer's LCD control panel. You notice that the printer's power switch is set to the ON position and that the printer is plugged into the wall outlet. What should you do?
answer
Replace the printer's power supply. Explanation The fact that the printer is plugged in and powered on, but has nothing displayed on its built-in control panel indicates that its power supply has probably failed. this can be verified by listening for fan noises or feeling for heat being radiated by the printer. If the power supply is bad, then running a self test, connecting the printer to the network, or replacing the fuser assembly will not resolve the issue.
question
Why would you recommend a dye sublimation printer?
answer
When print jobs are detailed photographic reproductions. Dye sublimation printers produce images by heating a coloured dye, transferring the dye in gas form to paper where the dye cools and solidifies. This process is ideal for producing photographic quality images on a variety of media. Dye sublimation printers are typically more expensive than other types of printers, print on special photographic paper, and take over one minute to produce a single page.
question
Which of the following would be a good reason to not recommend a solid ink printer?
answer
The user has a surplus of toner cartridges and would like a printer that can be used with these. Explanation Solid ink printers do not use any form of toner powder to produce their images. Solid ink printers produce images by melting an ink stick onto a print head that is transferred to a drum in liquid form, where it is applied to paper and dries. Solid ink printers typically produce high speed, high quality images on a wide variety of media at relatively inexpensive prices. While solid ink printers cannot produce images on photographic paper they can produce high quality photographic images.
question
Which of the following printers would produce the highest print quality?
answer
600 DPI Explanation The dots per inch (DPI) describe the level of detail produced by a printer. The higher the DPI, the higher the print quality.
question
Which type of printer heats the ink in its print head to print?
answer
The bubble jet inkjet printer applies heat to the ink and squirts it through tiny nozzles in the print head and onto the paper. A laser printer also uses heat, but the heat is applied to thermal rollers (not a print head). A piezoelectric printer uses pressure, not heat, to apply the ink. A thermal printer uses heat to cause a reaction on specially treated paper.
question
You have been asked to recommend a printer that will be used in a travel agency. The printer will be used to print airline tickets. Each ticket has four pages (multi-part, carbon-based forms), and the same information must show up on all four pages with a single pass of the printer. Which printer type would you recommend?
answer
Impact Explanation Because dot matrix (impact) printers strike the image onto paper, they are good printers to use when carbon-copy documents are being printed. A dye sublimation printer uses film-embedded dye. Laser printers use lasers and electrical charges to transfer images to paper. Ink jet printers spray ink from ink stored in a reservoir.
question
Which type of printer uses a drum, plastic toner, and fuser to create a printed page?
answer
Laser Explanation Laser printers use a laser to charge a metal drum. The drum picks up plastic toner, and the toner is then fused onto the paper (using rollers and heat). Dot matrix printers use an inked ribbon. The printing mechanism strikes the ribbon to put ink onto the paper. a dye sublimation printer is a non-impact printer that uses film-embedded dye. Ink jet printers are quit non-impact printers with ink stored in a reservoir.
question
Which type of printer uses lasers and electrical charges to transfer images to paper?
answer
Laser Explanation A laser printer uses lasers and electrical charges to transfer images to paper. A thermal inkjet printer applies heat to the ink in print head nozzels causing the ink to boil and expel itself from the nozzle. A piezoelectric printer uses pressure, not heat, to apply the ink. A dot matrix printer uses pins striking the ink ribbon to transfer the ink.
question
Which component in a laser printer prepares the photosensitive drum for writing by causing it to receive a negative electrostatic charge?
answer
Primary corona Explanation The primary corona (also called the main corona or the charge corona) prepares the photosensitive drum for writing by causing it to receive a negative electrostatic charge. Depending on the printer, the primary corona will be wires or rollers. The Organic photconductor (OPC) drum is just another name for the photosensitive drum. The transfer corona (sometimes called the secondary corona) charges the paper to attract the toner. Fusing rollers attach the toner to the paper by pressing and melting it.
question
Which component in a laser printer charges the paper to attract toner?
answer
Transfer roller Explanation The transfer roller charges the paper to attract the toner. The primary corona prepares the photosensitive drum for writing by causing it to receive a negative electrostatic charge. Depending on the printer, the primary corona will be wires or rollers. A laser beam changes the charge on the surface of the drum in a pattern of the page's image. The toner sticks to the charged areas on the drum. Fusing rollers attach the toner to the paper by pressing and melting it.
question
Which component in a laser printer applies toner to the drum, causing the toner to stick to the charged areas on the drum?
answer
Developing Explanation The developing roller applies toner to the drum. The toner sticks to the charged areas on the drum. The transfer roller charges the paper to attract the toner. The primary corona prepares the photosensitive drum for writing by causing it to receive a negative electrostatic charge. Depending on the printer the primary corona will be wires or rollers. Fusing rollers attach the toner to the paper by pressing and melting it.
question
Which of the following are printer languages?
answer
Escape codes PCL PostScript Explanation Escape codes were used by early printers. Hewlett-Packard's Printer Control Language (PCL) and Adobe PostScript are two common printer languages on modern printers.
question
You've just set up a colour laser printer on a customer's Windows workstation. You've connected it to the workstation using a USB cable and have loaded the appropriate drivers. What should you do next?
answer
Verify that it is working correctly by printing a test page. Edit the printer properties to configure paper tray and other device-specific settings. Explanation After installing a new printer for a customer, client, or user, configure device-specific settings and then print a test page to verify that the printer is working properly.
question
You have just set up a new laser printer for the company president on her Windows workstation. You have installed the printer and the drivers, what should you do next?
answer
Edit the printer properties to configure device-specific settings. Explanation After installing a printer, you should configure device-specific settings before performing any further tasks. Documenting the steps you took to complete the configuration and reporting to your supervisor that the job was completed are good things to do, but not until after you have configured device-specific settings. Sharing the printer over the network is not required unless specified in the implementation plan or statement of work.
question
Which of the following allows a computer to communicate with a printer?
answer
Print driver Explanation The print driver is the software that allows the computer to communicate with the printer. The print queue is the portion of the hard drive where print jobs are stored before going to the printer. The printer port is the means by which a printer connects to a print server.
question
Which of the following virtual printing options allows you to convert a Word document into a .jpg file?
answer
Print to Image Explanation Print to Image allows you to print any document into an image file that is independent of the application you use to view them. For example, you can convert a Word document into a .jpg file. The resulting images are print-ready and optimized for websites, smartphones, and tablets. You can also print them on a physical printer for excellent printouts. Print to the XPS allows you to create .xps files using any program that you can print from in Windows. Use the Print to the XPS Document Writer when you want to view, save, share, digitally sign, and protect your document;s content. The Print to PDF feature allows you to print your document to PDF format. Print to File saves the formatting and layout information of your file so a printer can create the document without the program or computer that created it.
question
Which of the following methods can be used to connect a printer to a network?
answer
Plug an Ethernet cable into the network port in the printer. Connect your printer to an external print server device that is connected to the network. Explanation There are two common ways to make a printer a network printer. Most printers come with an integrated network card or have a slot for adding a network card. Otherwise it is possible to connect it to the network using an external printer server. The external print server functions as a gateway between the printer's parallel interface and the network topology. While a USB-to-Ethernet adapter can be used to connect a workstation to a wired network, it won't work with a printer as software drivers must be loaded on the host for the adapter to work.
question
Which of the following is an advantage of connecting a printer to a network?
answer
Multiple users can print to the same printer. Explanation Connecting a printer to a network lets multiple users print to the same printer. Network printers are often more expensive than non-networked printers. In many cases, you can purchase networked or non-networked versions of the same printer. While it is common to purchase a larger and a faster printer to be used on the network, network printers by themselves are not faster than equivalent non-networked printers.
question
Which connector is most commonly used to connect printers to desktop PC systems?
answer
USB Explanation Most printers use a USB connector to connect directly to a desktop PC system. In the past, IEEE 1284 connectors were the most commonly used connectors, but that is no longer the case. A limited number of Firewire printers are available, but they are not as common as USB. 802.11 wireless and Ethernet cards are used to connect printers to computer networks.
question
If a printer is connected directly to a Windows workstation, what can be done to allow other workstations on the same network to send print jobs to this printer?
answer
Configure the printer to be a shared printer. Explanation You can configure a printer attached to a Windows workstation as a network printer by configuring it to be a shared printer. This done by accessing the Devices and Printers panel on the workstation; then opening the printer's Properties window and configuring the settings on the Sharing tab.
question
If a printer is not Wi-Fi capable, how can it be set up to provide the most reliable wireless printing?
answer
If the printer is Ethernet capable, it can be connected to the network through a wireless router. Explanation If the printer is not Wi-Fi capable but has an Ethernet port it can be connected to the network through a wireless router. Just use an Ethernet cable to connect the printer to a port on the wireless router. Users on the same network as the wireless router will be able to send jobs to the printer the same as if the printer has a wired connection. (All users will have to install the driver for that printer on their workstations.) The wireless router option is more reliable than connecting the printer to a workstation that has a wireless connection to the network and then sharing the printer from that workstation. The workstation performs the same role as the wireless router but the workstation will be shutdown a lot more often than the wireless router would be. A USB wireless adapter will not provide a wireless connection for a printer because the adapter needs to be connected to a device with an operating system and the capacity to install drivers. Bonjour can only be used for wireless printing if the printer is already using a Wi-Fi connection to the network.
question
Which printer management components would you use to view the port used by a printer?
answer
Print server properties. Printer properties Explanation Use the print server properties or the printer properties to view the port used by a printer. The print server properties displays printer ports used on the computer. The printer properties displays the port for the individual printer, as well as all printer ports for the computer. The Print Spooling service is a software process that captures print jobs from applications, places them in the print queue, and then sends each print job to the print device. The print queue is a location on the hard disk that holds print jobs that are waiting to be processed.
question
Which printer management component would you use to view the drivers used by a printer?
answer
Printer properties Explanation View the printer properties to see the drivers used by a printer. You can also use the printer properties to view the port used by a printer, manage user permissions, and configure colour management profiles. Use the print server properties to view all printer ports used on the computer. It can also be used to view the print drivers used on the system, including drivers required by network users, as well as notification, and the spooler location. The Print spooling service is a software process that captures print jobs from applications, places them in the print queue, and then sends each print job to the print device. The print queue is a location on the hard disk that holds print jobs that are waiting to be processed.
question
Which printer permission would you assign to a user so that she can pause the printer?
answer
Manage this printer Explanation Users with the Manage this printer permission can pause the printer and edit the printer properties, but cannot manage any documents waiting to be printed. Users with the Manage documents permission can manage all documents in the queue (i.e, pause, resume, delete, or rearrange the order). Users with the Print permission can print using the printer. The Pause printers permission does not exist.
question
You want to restrict the hours that the QA Printer is available from Windows. Which tab on the Printer Properties page would you click so you can restrict the hours the printer is available?
answer
Advanced Explanation To configure when a printer is available, edit the settings on the Advanced tab on the Printer Properties page.
question
You have a 64-bit Windows 7 workstation with three shared printers. You want to add drivers for 32-bit versions of the operating system. Which method would you choose to add the drivers with the least amount of effort?
answer
Add the drivers to your print server in Print Management. Explanation To add additional drivers, access the print server in Print Management and add the drivers to the printer server. Drivers that you add are automatically downloaded when clients connect to the corresponding printer. You can add drivers to each printer on the Sharing tab, but adding the drivers to the print server instead of each printer allows you to add all three drivers in one location instead of editing the properties of each printer.
question
A customer has called to complain that the colours in photos she has printed on the colour inkjet printer you store sold her don't match the colours in the originals. Assuming the customer is using a Windows workstation, what should you do to resolve the issue?
answer
Use the Colour Management tab of the printer diver to calibrate the driver's colour settings. Download and install the latest printer drivers. Explanation You should download and install the latest printer driver, then use the Colour Management tab to adjust the driver's colour settings. Many times, installing the latest driver alone will fix colour issues. If not, you can manually adjust the colour settings until they match the original.
question
For the past several days, the print jobs from the inkjet printer are missing colours and leaving gaps. What should you do to resolve the problem?
answer
Use the automatic print head cleaning feature. Explanation Use an inkjet's automatic cleaning feature if letter have missing lines and there are gaps. With inkjet printers, the nozzles sometimes become clogged, preventing ink from leaving the nozzles and reaching the paper. On dot matrix printers, you should check the gap between the printer head and the paper to avoid printer images from becoming faint. Colour profiles are typically created by the manufacturer, and correct problems when the printed colours don't match what you see on the screen. Add memory to a printer if the end of a printed page is missing.
question
A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picked up the output only the top half of each page was printed and the bottom half was blank. What should you do?
answer
Install additional memory in the printer. Explanation If only part of a page printed on a laser printer (and the rest of the page is blank), you most likely need to add memory in the printer. This is especially true if it happens when complex graphical documents are printed, but printing works correctly with text-only documents. In rare circumstances, updating the printer driver could also fix the issue, but this is unlikely. The speed of the network link does not affect the quality of the printer output.
question
Your laser printer prints a vertical black line on every page. You changed the toner cartridge but the problem does not go away. What is the most likely problem?
answer
A corona wire is dirty. Explanation If a corona wire is dirty, it might not create a uniform charge. As a result, the toner might not be attracted correctly to the photosensitive drum or paper. A vertical stripe is a typical symptom of this problem. Be careful when cleaning a corona wire because they are delicate.
question
Which of the following is a symptom of a dirty drum or roller in a laser printer?
answer
Lines or splotches repeated at regular intervals on the print job. Explanation A dirty drum of roller can create lines or splotches at regular intervals on the print job.
question
When you print from your laser printer, the paper contains faint images from previous printouts. Which components should you check?
answer
Discharge lamp Rubber scraper Explanation After a page is printed, a rubber removes any remaining toner from the OPC drum. A discharge lamp removes any remaining electrical charge. If images from previous print jobs show up on the page, check these two components. The primary corona charges the drum prior to writing the image. The secondary corona charges the paper to attract the toner. If these two components are faulty, the current image might have streaks or missing parts. If the toner is not sticking to the paper, check the transfer roller.
question
You replaced the print cartridge on an inkjet printer. What should you do next?
answer
Calibrate the printer. Explanation After replacing print cartridges, perform a calibration. The calibration uses the self test to check the printed image and make minor adjustments automatically. Calibration will help avoid blurry text, misalignment (jagged lines), or incorrect colours. Dot matrix printers use a ribbon, and should be replaced if printer images become faint. Fuser roller assemblies are found in laser printers, and should be replaced or cleaned if there are lines or splotches at regular intervals on the print job.
question
You have a laser printer that has worked fine until today. Now whenever anything is printed, only blank pages come out. Which part are you most likely to replace?
answer
Transfer corona Explanation A blank page from a laser printer could be caused by a completely empty toner cartridge (which is rare), or a faulty transfer corona. The transfer corona charges the paper to attract the toner. Without a charge, the toner will not stick to the paper. The discharge lamp removes any charge from the drum prior to writing a new image. A faulty discharge lamp will show ghosted images from previous printouts. The static eliminator strip removes the static charge from the paper after the image has been applied to the paper. A faulty drum will result in sports or stripes on the printout.
question
You are testing a printer you just installed, so you use the operator panel on the printer to print a test page. Later, you use the printer properties on your computer to print a test page. Instead of a normal test page, you receive several pages with garbled characters on them. What is the most likely cause of the problem?
answer
Wrong print drive. Explanation When you print a test page from your computer and it does not work properly, you most likely have an incorrect print driver or a printer cable that is not fastened properly. Memory or power supply problems are rare in printers. You would probably not be able to install an incorrect toner cartridge into the printer.
question
A departmental manager complains that print jobs are not being printed on the private laser printer in her office. The printer connects directly to her workstation with a USB cable. When you inspect the printer, you see no output displayed on the printer's LCD control panel. You notice that the printer's power switch is set to the ON position and that the printer is plugged into the wall outlet. What should you do?
answer
Replace the printer's power supply. Explanation The fact that the printer is plugged in and powered on, but has nothing displayed on its built-in control panel indicates that its power supply has probably failed. this can be verified by listening for fan noises or feeling for heat being radiated by the printer. If the power supply is bad, then running a self test, connecting the printer to the network, or replacing the fuser assembly will not resolve the issue.
question
How do you clean an ink jet printer head?
answer
Use the clean utility in the printer options.
question
How does the EP process differ from the LED process to create an electrostatic charge to hold dry toner to the paper's surface?
answer
The LED (Light-Emitting Diode) process uses the same concept as EP, but creates the electrostatic charge with an array of over 2,000 light-emitting diodes instead of a laser.
question
In the laser printing process, how does the primary corona prepare the photosensitive drum for writing?
answer
It electronically erases the drum with it's negative charge.
question
What is the best way to clean up a toner spill?
answer
Anti-static vaccum
question
How does paper quality affect a printer?
answer
If a paper does not take ink well, it could pool or smudge.
question
d. The print head is clogged with dry ink.
answer
Paper scraps are caught in the feed mechanism.
question
d. Replace the ribbon as well.
answer
Calibrate the printer.
question
d. Blow it out with compressed air.
answer
Use an anti-static vacuum .
question
d. Use the automatic cleaning feature.
answer
Reset the page count.
question
e. Replace the drum.
answer
Install a maintenance kit.
question
d. Use the automatic cleaning feature.
answer
Use the automatic cleaning feature.
