Chapter 7, 8, 9 – Flashcards
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What is supply chain management (SCM)?
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the management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
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In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?
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plan
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In which of the five basic supply chain activities do you manufacture products and create production schedules?
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make
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In which of the five basic supply chain activities do you plan for the transportation of goods to customers?
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deliever
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Who are the primary users of SCM systems?
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customers, resellers, partners, suppliers, and distributors
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What is inventory cycle time?
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the time it takes to manufacture a product and deliver it to the retailer
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What is customer order cycle time?
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the agreed upon time between the purchase of a product and the delivery of the product
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What is inventory turnover?
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the frequency of inventory replacement
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Which of the following questions can logistics help a company answer? What quantity of raw materials should we purchase to minimize spoilage? B. How can we guarantee that our raw materials meet production needs? C. At what price can we purchase materials to guarantee profitability? D. What path should the vehicles follow when delivering the goods?
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D
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Which of the following questions can materials management help a company answer? What are our current inventory levels? B. What items are running low in the warehouse? C. What items are at risk of spoiling in the warehouse? D. All of these are correct.
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D
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Which of the following questions can materials management help a company answer? What are our current inventory levels? B. What items are running low in the warehouse? C. What items are at risk of spoiling in the warehouse? D. All of these are correct.
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D
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What is computer-aided design/computer-aided manufacturing (CAD/CAM)?
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systems used to create the digital designs and then manufacture the products
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What is an RFID's electronic product code?
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serialization or the ability to track individual items by using the unique serial number associated with each RFID tag
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What is customer relationship management (CRM)?
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a means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
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Which of the following is not a valid way that a CRM system can collect information?
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customer's personal computer
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Which of the following is a common customer service CRM metric?
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average time to resolution
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Which of the following operational CRM technologies does the sales department typically use?
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sales management, contact management, opportunity management
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Which of the following operational CRM technologies does the marketing department typically use?
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contact center, web-based self-service, call scripting
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Which of the following operational CRM technologies does the customer service department typically use?
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contact center, web-based self-service, call scripting
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What guides users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?
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campaign management system
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What is McDonald's performing when it asks its customers if they would like to super-size their meals?
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up-selling
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What maintains customer contact information and identifies prospective customers for future sales?
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contact management CRM system
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What targets sales opportunities by finding new customers or companies for future sales?
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opportunity management system
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What is a contact center or call center?
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a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
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What is web-based self-service?
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customers use the web to find answers to their questions or solutions to their problems
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What is the primary difference between contact management and opportunity management?
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Contact management deals with existing customers; opportunity management deals with new customers.
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What is automatic call distribution?
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automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
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What occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person?
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website personalization
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What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?
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supplier relationship management
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What is enterprise resource planning (ERP)?
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the integration of all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprise wide information about all business operations
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What are the primary business benefits of an ERP system?
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forecasting, planning, purchasing, material management, warehousing, inventory, and distribution
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Which ERP component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?
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human resource components
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Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?
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business intelligence
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What is the systems development life cycle?
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the overall process for developing information systems from planning and analysis through implementation and maintenance
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Which of the following does a project manager perform? A. defines and develops the project plan B. tracks the plan to ensure all key project milestones are completed on time C. expert in project planning and management D. All of these are correct.
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D
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What is the project scope?
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a description of the business need (the problem the project will solve) and the justification, requirements, and current boundaries for the project
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What is a business requirement?
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the specific business requests the system must meet to be successful
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What is process modeling?
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a graphical representation of the processes that capture, manipulate, store, and distribute information between a system and its environment
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In which phase establishes a high-level plan of the intended project and determines project goals ?
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planning phase
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In which phase does the firm analyze its end-user business requirements and refine project goals into defined functions and operations of the intended system?
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analysis phase
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In which phase is the descriptions of the desired features and operations of the system including screen layouts, business rules, process diagrams, pseudo code, and other documentation
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design phase
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Which phase takes all the detailed design documents from the design phase and transforms them into the actual system?
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development phase
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Which phase brings all the project pieces together into a special testing environment to eliminate errors and bugs and verify that the system meets all the business requirements defined in the analysis phase?
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testing phase
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What verifies that separate systems can work together passing data back and forth correctly?
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integration testing
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What determines if the system satisfies the user and business requirements?
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user acceptance testing
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What is the implementation phase in the SDLC?
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Involves placing the system into production so users can begin to perform actual business operations with the system.
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Which phase involves performing changes, corrections, additions, and upgrades to ensure the system continues to meet its business goals ?
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maintenance phase
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What is an activity-based process in which each phase in the SDLC is performed sequentially from planning through implementation and maintenance?
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waterfall methodology
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What consists of a series of tiny projects?
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iterative development
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Which methodology aims for customer satisfaction through early and continuous delivery of useful software components developed by an iterative process with a design point that uses the bare minimum requirements?
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agile methodology
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What is the number one reason that IT projects fall behind schedule or fail?
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unclear or missing business requirements
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Which of the following is a characteristic of a successful project?
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All of these are correct.
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What are the three primary variables (or triple constraints) in any project?
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time, cost, scope
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Who is the person or group who provides the financial resources for the project?
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executive sponsor
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What is a large computer network usually spanning a city?
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metropolitan area network (MAN)
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What spans a large geographic area such as a state, province, or country, similar to the Internet?
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wide area network (WAN)
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LANs, WANs, and MANs all provide users with an accessible and reliable network infrastructure. Which of the below are the most important network differentiating dimensions?
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cost and performance
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Which of the choices below offers an example of a LAN?
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college campus
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The Internet is a hierarchical structure linking different levels of service providers whose millions of devices supply all the interconnections. The three levels outlined in the book from the top down include <>.
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national service provider (NSP), regional service provider (RSP), and internet service provider (ISP)
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What measures network performance by the maximum amount of data that can pass from one point to another in a unit of time?
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bandwidth
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What is a device that enables a computer to transmit and receive data?
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modem
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What is a file transfer protocol (FTP)?
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a simple network protocol that allows the transfer of files between two computers on the Internet
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Which domain is reserved for accredited postsecondary institutions?
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.edu
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Why would a company use an intranet?
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Intranets are used for business operations and management. Intranets are used for communications and collaboration. Intranets are used for web publishing.
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Which of the statements below is not accurate in reference to mobile and wireless computing?
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Wireless technology is any type of operation accomplished with the use of a hard-wired connection.
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What is Bluetooth?
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a wireless PAN technology that transmits signals over short distances among cell phones, computers, and other devices
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What is an ISP ?
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Internet service provider is a company that provides access to the Internet for a monthly fee.
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What is a means by which portable devices can connect wirelessly to a local area network, using access points that send and receive data via radio waves?
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wireless fidelity (WI-FI)
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What are areas around access points where users can connect to the Internet via Wi-Fi?
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hotspots
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Why do we use satellite communications? A. cell phones B. mobile base stations C. satellite dish receivers D. All of these are correct.
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D
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A global positioning system (GPS) <>
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provides extremely accurate position, time, and speed, using a satellite-based navigation system
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Which business application consists of hardware, software, and data that provide location information for display on a multidimensional map?
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geographic information systems
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What is geocache?
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a GPS technology adventure game that posts the longitude and latitude location for an item on the Internet for users to find
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Which of the following uses both GIS and GPS? A. navigation B. wireless advertising C. vehicle location D. All of these are correct.
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D
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What is the conversion of IP addresses that identifies labels that use a variety of recognizable naming conventions?
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Domain name system
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Which of the following allows high-speed digital data transmission over standard telephone lines?
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digital subscriber line (DSL)
