Chapter 6: Interpersonal Communication Quiz
Unlock all answers in this set
Unlock answersquestion
After listening to Porter talk on and on about how hard his communication theory class is, Pepper finds an opening in the conversation and says, "Porter, I have something to say." Pepper is using a __________ cue. A) turn-requesting B) turn-yielding C) back-channeling D) turn-denying
answer
Turn-requesting
question
Effective conversationalists need to be flexible.
answer
True
question
Which of the following statements is generally true about interpersonal communication? A) It occurs between two people who have a relationship. B) It is not contingent on a relationship between the people interacting. C) It can be synonymous with intrapersonal communication. D) All of the above.
answer
A) It occurs between two people who have a relationship.
question
Interruptions, in contrast to back-channeling cues, are attempts to take over the role of the A) listener. B) speaker. C) evaluator. D) message.
answer
speaker
question
Generally, which stage of the conversation process includes the substance of the conversation? A) business B) feedforward C) dialogue D) feedback
answer
business
question
The closing stage of a conversation usually signals some degree of supportiveness. A) True B) False
answer
True
question
Kimberly has a tendency to omit the opening stage of conversations in her workplace. She tends to just jump into a conversation without any type of greeting. Kimberly's omission of the greeting A) is a good example of phatic communication. B) may cause her coworkers to feel uncomfortable and throw them off guard. C) probably goes unnoticed. D) None of these answers.
answer
B) may cause her coworkers to feel uncomfortable and throw them off guard.
question
When Aisha says to her best friend, "Where did you get that watch? I love it!" She is A) praising. B) complimenting. C) critiquing. D) asserting.
answer
B) complimenting.
question
Which of the following statements is true concerning monologic and dialogic communication? A) Monologic communication is usually preferable to dialogic communication. B) Dialogic communication involves striving for empathy and mutual understanding. C) Monologic communication is preferable in stressful situations. D) Monologic communication is preferable in non-stressful situations.
answer
B) Dialogic communication involves striving for empathy and mutual understanding.
question
Small talk only happens in person and not in computer-mediated communication. A) True B) False
answer
B) False
question
Turn-requesting cues let the speaker know that you would like to say something and take a turn as speaker. A) True B) False
answer
A) True
question
Turn-maintaining cues do not allow you to communicate your wish to maintain the role of speaker. A) True B) False
answer
B) False
question
This principle of conversations explains the need of varying the conversation depending on the people involved, the topic, and the context: A) principle of immediacy B) principle of politeness C) principle of flexibility D) principle of dialogue
answer
C) principle of flexibility
question
In dialogue, each person is both A) evaluator and sender. B) receiver and evaluator. C) sender and receiver. D) None of the above.
answer
C) sender and receiver.
question
Lillian is ___________________ when she expresses her regret and sorrow for what she did to her best friend Mansour and admits the wrong-doing was her fault. A) apolgozing B) engaging in other-orientation C) engaging in problem solving D) engaging in problem analysis
answer
A) apolgozing
question
Asking a gas station attendant for directions is not considered interpersonal communication. A) True B) False
answer
A) True
question
When Manny compliments Matthew on his great oral presentation, Matthew replies that, "It was nothing, anyone could have done that." Matthew's response to Manny's compliment is an example of A) minimizing. B) accepting. C) retracting. D) verbalizing.
answer
A) minimizing.
question
In which of the following situations would the rules of society most likely govern the interaction? A) a parent asking children about their homework assignments B) a friend asking for a ride to school C) strangers conversing with each other as they stand in line for tickets to a movie D) co-workers talking over drinks after a hectic workday
answer
C) strangers conversing with each other as they stand in line for tickets to a movie
question
Statements such as, "I'm going to tell you something because I consider you a friend," and "Please listen to everything I have to say before you respond" are most appropriately made in which stage of conversation? A) feedforward B) business C) opening D) dialogue
answer
A) feedforward
question
The fourth step of the conversation, the feedback stage, is the reverse of the opening. A) True B) False
answer
B) False
question
Which of the following sequences accurately depicts the five stages of conversation? A) feedforward, turn-taking, business, feedback, followup B) opening, business, feedback, turn-taking, closing C) opening, feedforward, business, feedback, closing D) feedforward, feedback, dialogue, turn-taking, followup
answer
C) opening, feedforward, business, feedback, closing
question
Which of the following is not one of the guidelines for effective apologies? A) Admit wrongdoing. B) Justify your behavior by mentioning that everyone does it or that others have done worse. C) Avoid excuses. D) Give assurance that it will not happen again.
answer
B) Justify your behavior by mentioning that everyone does it or that others have done worse
question
Caitlyn is always willing to confirm another person's importance by understanding how important their time is and offering to help them when necessary. Which maxim of the principle of politeness is Caitlyn demonstrating? A) tact B) generosity C) agreement D) sympathy
answer
B) generosity
question
Immediacy does not provide a sense of togetherness, of oneness, between speaker and listener. A) True B) False
answer
B) False
question
According to our text, which of the following is an appropriate topic for small talk? A) highly controversial topics B) topics that will arouse deep emotions C) All of the above. D) None of the above.
answer
D) None of the above.
question
The more impersonal the interaction between people, the more likely they will A) respond to each other as unique individuals. B) respond to each other according to social roles. C) establish conversation rules unique to the interaction. D) begin self-disclosing quickly.
answer
B) respond to each other according to social roles.
question
Robert is not prepared for the discussion in history class this morning. Every time the history instructor asks the class a question, Robert looks down and avoids eye contact with the instructor. Robert is displaying __________ cues. A) turn-yielding B) turn-requesting C) turn-denying D) turn-maintaining
answer
C) turn-denying
question
The most common nonverbal greeting, especially in business, is the handshake. A) True B) False
answer
A) True
question
Dialogic communication is communication in which people exhibit respect and concern for one another. A) True B) False
answer
A) True
question
Back-channeling cues are used to communicate various types of information back to the speaker. A) True B) False
answer
A) True
question
Both speakers and listeners may offer turn-taking cues in conversations. A) True B) False
answer
A) True
question
Artemis and Diana are engaged in a conversation about global warming. After speaking at length about the importance of the issue, Artemis says to Diana, "You think this is important, right?" Artemis has used a __________ cue. A) turn-maintaining B) turn-yielding C) speaker prompt D) turn-requesting
answer
B) turn-yielding
