Chapter 4 Review – Flashcards
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"Jason is chairman of the budget committee, and Deborah is chairperson of the planning committee," is a good example of bias-free language.
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False
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The "you" attitude requires you to focus on your product or service as the primary emphasis of your message.
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False
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Transition words and phrases are wasted words that simply clutter a message.
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False
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Jargon helps the reader visualize your message.
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False
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Using all four types of sentences in the same business document is not a good writing plan.
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False
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To communicate effectively, avoid pompous language that includes overly complicated phrases.
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True
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"The report was completed by Jason by Friday afternoon" is an example of a sentence written in active voice.
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False
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Using plain language helps your audience understand the message.
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True
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Using humour in your message is guaranteed to get your audience on your side.
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False
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"Unfortunately, we cannot deliver your sofa until March 1," is an example of using positive tone in a message.
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False
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Gina's GI tract contained a large, invasive obstruction. The language in the preceding sentence represents: a. jargon b. clichés c. obsolete order d. concrete words
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a. jargon
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Which of the following best illustrates good etiquette? a. "Your cheque for $72.50 arrived yesterday." b. "We received your cheque for $72.50." c. "Thank you for your cheque for $72.50." d. "Thank you for the cheque we finally received."
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c. "Thank you for your cheque for $72.50."
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Which of the following best exhibits the "you" attitude? a. "The information you requested about the Kleen Sweep lawn tractor is enclosed." b. "The Kleen Sweep lawn tractor is very popular." c. "Our factories cannot keep up with the demand for the Kleen Sweep lawn tractor." d. None of the above
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a. "The information you requested about the Kleen Sweep lawn tractor is enclosed."
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Which of the following is not considered an obsolete phrase? a. Permit me to say b. Pursuant to c. We have received d. Please be advised that
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d. Please be advised that
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Which of the following sentences is the most concrete? a. Sales increased dramatically last quarter. b. Management will make a decision about our insurance provider soon. c. The contract was sent under separate cover. d. Susan congratulated the staff for increasing sales $150,000 in the last two months.
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d. Susan congratulated the staff for increasing sales $150,000 in the last two months.
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Which sentence best avoids the use of long words? a. The committee wanted to ascertain the reason for the reduction in sales. b. They were anxious to consummate the deal. c. My manager studied the report carefully. d. The board of directors perused the annual report prior to culmination of the meeting.
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c. My manager studied the report carefully.
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Which of the following describes a complex sentence? a. A sentence that contains a single subject and a single predicate. b. A sentence that contains one independent clause and one or more dependent clauses. c. A sentence that contains two or more independent but related clauses. d. None of the above
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b. A sentence that contains one independent clause and one or more dependent clauses.
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Which of the following sentences is phrased the most positively? a. Completing this form will ensure proper credit to your account. b. Unless you complete this form, your account will not be credited. c. Our bank would like to credit your account, but we are unable to do so until you complete this form. d. You want your account credited, right? Well, complete this form.
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a. Completing this form will ensure proper credit to your account.
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Which of the following would not be a technique of an effective communicator? a. Using the "you" attitude b. Complimenting the reader c. Establishing credibility d. Emphasizing the positive
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b. Complimenting the reader
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Which of the following exhibits bias-free language? a. "The wives of the engineers will take a tour of the city Thursday afternoon." b. "Melissa Pellegrin is a new female doctor on staff at the hospital." c. "Mary, who is crippled, is the office manager." d. "Karen Foust is the chairperson of the student services committee."
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d. "Karen Foust is the chairperson of the student services committee."
