Chapter 2 – True/False – Flashcards
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Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.
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True
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You would use an MIS to help decide whether to introduce a new product line.
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False
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Online collaboration tools eliminate the need for global firms to have synchronous collaboration.
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True
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Transaction processing systems are most commonly used by the senior management level of an organization.
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False
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A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.
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True
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A hotel reservation system is a typical example of a management information system.
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False
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Management information systems typically support nonroutine decision making.
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False
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Enrolling employees in benefits plans is a business process handled by the finance and accounting function.
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False
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Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems.
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True
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Managers need TPSs to monitor the status of internal operations and the firm's relations with the external environment.
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True
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Most MISs use sophisticated mathematical models or statistical techniques.
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False
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Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.
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True
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Decision-support systems use internal information as well as information from external sources.
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True
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ESSs are designed to serve the middle management of the organization.
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False
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ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.
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True
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A Skype conference call using VOIP and webcams is an example of a remote, synchronous collaboration tool.
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True
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ESSs are designed primarily to solve specific problems.
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False
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Information supplied by an enterprise system is structured around cross-functional business processes.
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True
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Enterprise systems often include transactions with customers and vendors.
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True
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Supply chain management systems are more externally oriented than enterprise systems.
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True
