question

Many organizations assign responsibility for evaluating systems requests to a group called a. technical support group b. systems review committee c. systems analysts d. top managers

answer

b. systems review committee

question

The final task in the preliminary investigation is to prepare a report to management that includes an evaluation of the systems request, an estimate of costs and benefits, and a ________ , which is a summary of the project request and a specific recommendation. a. project scope b. case for action c. business case d. total cost of ownership

answer

b. case for action

question

Projects where management has a choice in implementing them are called voluntary projects. a. True b. False

answer

b. False

question

The IT director usually serves as a technical consultant to ensure that members of the ________ are aware of crucial issues, problems, and opportunities. a. discretionary project b. preliminary investigation c. systems review committee d. business case

answer

c. systems review committee

question

The ________ refers to the reasons, or justification, for a proposal. a. fishbone diagram b. project scope c. business case d. case for action

answer

c. business case

question

A ________ looks beyond day-to-day activities and focuses on a horizon that is three, five, ten, or more years in the future. a. business case b. strategic plan c. SWOT analysis d. critical success factor

answer

b. strategic plan

question

The term ________ refers to the reasons, or justification, for a proposal. a. business case b. strategic planning c. SWOT analysis d. critical success factor

answer

a. business case

question

A(n) ________ is a hardware-based security control that can identify a person by a retina scan or by mapping a facial pattern. a. RFID b. encryption c. biometric device d. EPC

answer

c. biometric device

question

________ inventory systems rely on computer-to-computer data exchange to minimize unnecessary inventory. a. EPC b. CRM c. RFID d. JIT

answer

d. JIT

question

________ feasibility means that a proposed system will be used effectively after it has been developed. a. Technical b. Schedule c. Economic d. Operational

answer

d. Operational

question

A system's ________ includes ongoing system support and maintenance costs, as well as acquisition costs. a. intangible cost b. total cost of ownership c. tangible cost d. constraint

answer

b. total cost of ownership

question

A popular technique for investigating causes and effects is called a ________ . a. SWOT analysis b. Pareto chart c. fishbone diagram d. scatter diagram

answer

c. fishbone diagram

question

The ________ is the primary method of obtaining information during the preliminary investigation. a. survey b. documentation review c. interview d. data analysis

answer

c. interview

question

The ________ refers to the reasons, or justification, for a proposal. a. case for action b. fishbone diagram c. project scope d. business case

answer

d. business case

question

The process of identifying long-term organizational goals, strategies, and resources is referred to as ________ . a. strategic planning b. SWOT analysis c. economic feasibility d. preliminary investigation

answer

a. strategic planning

question

Strategic planning starts with a ________ that reflects the firm's vision, purpose, and values. a. case for action b. project scope c. mission statement d. business case

answer

c. mission statement

question

________ are high-priority objectives that must be achieved to fulfill the company's mission. a. Cases for action b. Critical success factors c. Values d. Business cases

answer

b. Critical success factors

question

The letters SWOT stand for strengths, weaknesses, ________ , and threats. a. offerings b. options c. opportunities d. objectives

answer

c. opportunities

question

As a planning tool, some systems developers prefer to use a ________ because it is easy to display priorities and the relative importance of planning assumptions. a. Microsoft Word table b. text-based method c. CASE tool d. Microsoft Excel spreadsheet

answer

d. Microsoft Excel spreadsheet

question

The most effective approach to IT project planning is to use a ________ to define and document the overall environment. a. Microsoft Word table b. text-based method c. CASE tool d. Microsoft Excel spreadsheet

answer

c. CASE tool

question

Some companies still see the role of the ________ as a gatekeeper, responsible for screening and evaluating systems requests. a. consulting group b. IT department c. middle management team d. senior management team

answer

b. IT department

question

________ are often aimed at improving service to customers or users within a company. a. Systems requests b. Constraints c. Findings d. Values

answer

a. Systems requests

question

Some common security controls include various levels of user access, ________ , and passwords. a. XY charts b. CASE tools c. Pareto charts d. encryption

answer

d. encryption

question

________ can identify a person by retina scan or by mapping a facial pattern. a. CASE tools b. Ishikawa diagrams c. Biometric devices d. Encryption

answer

c. Biometric devices

question

________ include the strategic plan, top managers, user requests, information technology department, and existing systems and data. a. Nondiscretionary projects b. Internal factors c. External factors d. Discretionary projects

answer

b. Internal factors

question

________ usually initiates large-scale projects because significant resources are required. a. IT management b. Middle management c. Top management d. Operations management

answer

c. Top management

question

An example of an external factor that affects corporate IT choices is the ________ . a. strategic plan b. existing system and data c. IT department d. economy

answer

d. economy

question

Some industry experts predict that bar code technology will be overshadowed in the future by ________ technology. a. just-in-time b. electronic product code c. electronic data interchange d. supply chain management

answer

b. electronic product code

question

The purpose of a(n) ________ system is to provide the right products at the right place at the right time. a. RFID b. electronic product code c. electronic data interchange d. just-in-time

answer

d. just-in-time

question

________ components can provide automated responses to sales inquiries, Web-based order processing, and online inventory tracking. a. CRM b. CASE c. EDI d. JIT

answer

a. CRM

question

Using ________ , a supplier uses RFID tags on each crate, case, or shipping unit to create a digital shipping list. a. EPOD b. EPC c. EDI d. JIT

answer

a. EPOD

question

Many organizations assign responsibility for evaluating systems requests to a group called the ________ . a. top managers b. technical support group c. systems review committee d. systems analysts

answer

c. systems review committee

question

On a systems review committee, the ________ usually serves as a technical consultant to ensure that committee members are aware of crucial issues, problems, and opportunities. a. IT director b. business analyst c. database administrator d. systems analyst

answer

a. IT director

question

A(n) ________ is a potential advantage of a committee approach to systems request evaluation. a. action on request delay b. member's bias c. internal political difference d. broad viewpoint

answer

d. broad viewpoint

question

A ________ examines operational, technical, economic, and schedule factors. a. feasibility study b. constraint c. business case d. mission statement

answer

a. feasibility study

question

________ feasibility means that a proposed system will be used effectively after it has been developed. a. Technical b. Schedule c. Economic d. Operational

answer

d. Operational

question

An evaluation of whether or not the new system will result in a workforce reduction is part of ________ feasibility. a. economic b. schedule c. operational d. technical

answer

c. operational

question

An assessment of whether or not a proposed platform has sufficient capacity for future needs is part of ________ feasibility. a. economic b. schedule c. operational d. technical

answer

d. technical

question

The estimated costs for a new system are referred to as the ________ , which includes ongoing support and maintenance costs, as well as acquisition costs. a. JIT b. EPOD c. CRM d. TCO

answer

d. TCO

question

________ can be measured in dollars and result from a decrease in expenses, an increase in revenues, or both. a. Tangible benefits b. Intangible costs c. Intangible benefits d. Tangible costs

answer

a. Tangible benefits

question

A new scheduling system that reduces overtime is an example of a(n) ________ benefit. a. tangible b. nondiscretionary c. discretionary d. intangible

answer

a. tangible

question

A user-friendly system that improves employee job satisfaction is an example of a(n) ________ benefit. a. tangible b. nondiscretionary c. discretionary d. intangible

answer

d. intangible

question

The decision to appoint a project manager is a choice that relates to ________ feasibility. a. economic b. technical c. operational d. schedule

answer

d. schedule

question

The first step in evaluating feasibility is ________ . a. to set priorities b. to identify nondiscretionary projects c. to identify discretionary projects d. to identify and weed out systems requests that are not feasible

answer

d. to identify and weed out systems requests that are not feasible

question

Projects where management has a choice in implementing them are called ________ projects. a. nondiscretionary b. intangible c. tangible d. discretionary

answer

d. discretionary

question

An example of a(n) ________ project is a system for the annual updates to payroll. a. tangible b. discretionary c. nondiscretionary d. intangible

answer

c. nondiscretionary

question

The systems analyst conducts a ________ to study the systems request and recommend specific action. a. discretionary project b. preliminary investigation c. business case d. nondiscretionary project

answer

b. preliminary investigation

question

When interacting with users, systems analysts should be careful in their use of the word ________ because it has a negative meaning. a. opportunity b. problem c. investigation d. dilemma

answer

b. problem

question

A popular technique for investigating causes and effects is called a ________ . a. fishbone diagram b. XY chart c. Pareto chart d. scatter diagram

answer

a. fishbone diagram

question

Defining the specific boundaries, or extent, of the project is referred to as determining the ________ . a. critical success factors b. project scope c. project creep d. constraints

answer

b. project scope

question

In order to avoid ________ , the project scope should be defined as clearly as possible. a. intangible costs b. constraints c. project creep d. intangible benefits

answer

c. project creep

question

A ________ , which is a requirement or condition that the system must satisfy or an outcome it must achieve, can involve hardware, software, time, policy, law or cost. a. critical success factor b. tangible cost c. business case d. constraint

answer

d. constraint

question

The third step a systems analyst performs during a typical preliminary investigation is ________ . a. fact-finding b. technical feasibility c. strategic planning d. SWOT analysis

answer

a. fact-finding

question

During the third step of the preliminary investigation, a systems analyst should obtain ________ to understand the functions and identify the people to interview. a. surveys b. fishbone diagrams c. systems documentation d. organization charts

answer

d. organization charts

question

The ________ is the primary method of obtaining information during a preliminary investigation. a. survey b. operations observation c. documentation review d. interview

answer

d. interview

question

A(n) ________ is not as flexible as a series of interviews, but it is less expensive, generally takes less time, and can involve a broad cross-section of people. a. operations observation b. data analysis c. documentation review d. survey

answer

d. survey

question

A widely used tool for visualizing issues that need attention is the ________ , which is drawn as a vertical bar graph. a. fishbone diagram b. scatter diagram c. Pareto chart d. XY chart

answer

c. Pareto chart

question

The XY chart, sometimes called a(n) ________ , is a problem-solving tool. a. Ishikawa diagram b. fishbone diagram c. scatter diagram d. Pareto chart

answer

c. scatter diagram

question

If a systems analyst ________ during fact-finding, the results should be reviewed and key facts that will be useful in the feasibility analysis should be highlighted. a. conducted surveys b. conducted interviews c. observed current operations d. gathered cost and benefit data

answer

c. observed current operations

question

If a systems analyst ________ during fact-finding, financial statements and impact statements should be prepared. a. conducted surveys b. conducted interviews c. observed current operations d. gathered cost and benefit data

answer

d. gathered cost and benefit data

question

During the sixth step of the preliminary investigation, a systems analyst may recommend that the project proceed to the ________ phase. a. SWOT analysis b. systems implementation c. systems testing d. systems analysis

answer

d. systems analysis

question

The final task in a preliminary investigation is to ________ . a. complete a survey for management b. select a data sample for management c. prepare a report to management d. complete interviews with management

answer

c. prepare a report to management

question

The ________ is a section of the preliminary investigation report that includes a summary of the project results and a specific recommendation. a. case for action b. systems request summary c. mission statement d. business case

answer

a. case for action

question

Can identify a person by retina scan or by mapping a facial pattern

answer

biometric device

question

The reasons, or justification, for a proposal

answer

business case

question

Summary of a project request and a specific recommendation

answer

case for action

question

Group that is also known as a systems review committee

answer

computer resources committee

question

Requirement or condition a system must satisfy or an outcome it must achieve

answer

constraint

question

Must be achieved to fulfill a company's mission

answer

critical success factor

question

Systems that integrate all customer-related events and transactions

answer

customer relationship management

question

Projects where management has a choice in implementing them

answer

discretionary projects

question

Means the projected benefits of a proposed system outweighs the estimated costs

answer

economic feasibility

question

Technology that uses RFID tags to identify and monitor the movement of products

answer

electronic product code

question

Security control that codes data to keep it safe from unauthorized users

answer

encryption

question

Examines operational, technical, economic, and schedule factors

answer

feasibility study

question

Analysis tool that represents possible causes of a problem as a graphical outline

answer

fishbone diagram

question

Advantages that are difficult to measure in dollars but are important to a company

answer

intangible benefits

question

Costs that are difficult to measure in dollars but are important to a company

answer

intangible costs

question

Primary method of obtaining information during the preliminary investigation

answer

interview

question

Analysis tool that is also referred to as a fishbone diagram

answer

Ishikawa diagram

question

Reflects a firm's vision, purpose, and values

answer

mission statement

question

Projects where management has no choice in implementing them

answer

nondiscretionary projects

question

Means that a proposed system will be used effectively after it has been developed

answer

operational feasibility

question

Widely used tool for visualizing issues that need attention

answer

Pareto chart

question

Conducted to study a systems request and recommend a specific action

answer

preliminary investigation

question

Process of projects expanding gradually without specific authorization

answer

project creep

question

Defines the specific boundaries, or extent, of a project

answer

project scope

question

Problem-solving tool that is sometimes referred to as a XY chart

answer

scatter diagram

question

Means that a project can be implemented in an acceptable time frame

answer

schedule feasibility

question

Process of identifying long-term organizational goals

answer

strategic planning

question

Examines a firm's technical, human, and financial resources

answer

SWOT analysis

question

Typically starts with a systems request

answer

systems development

question

Formal way of asking for IT support and starting point for most projects

answer

systems request

question

Group of key managers and users responsible for evaluating systems requests

answer

systems review committee

question

Benefits that can be measured in dollars

answer

tangible benefits

question

Costs that can usually be measured in dollars

answer

tangible costs

question

Technical resources needed to develop, purchase, install, or operate a system

answer

technical feasibility

question

Fact-finding form that users complete and return for tabulation

answer

user survey

question

Important problem-solving tool that shows a correlation between variables

answer

xy chart

question

The letters SWOT stand for strengths, weaknesses, options, and threats. a. True b. False

answer

b. False

question

Stronger controls and reduced cost are two of the main reasons for systems requests. a. True b. False

answer

a. True

question

Some industry experts predict that bar code technology will be overshadowed in the future by electronic product code (EPC) technology that uses RFID tags to identify and monitor the movement of each individual product, from the factory floor to the retail checkout counter. a. True b. False

answer

a. True

question

Customer relationship management systems integrate all customer-related events and transactions, including marketing, sales, and customer service activities. a. True b. False

answer

a. True

question

Many organizations assign responsibility for evaluating systems requests to a computer resources committee. a. True b. False

answer

a. True

question

Economic feasibility means that the projected benefits of a proposed system outweigh the estimated costs. a. True b. False

answer

a. True

question

Projects where management has a choice in implementing them are called voluntary projects. a. True b. False

answer

b. False

question

Gathering data about project usability, cost, benefits, and schedules is the objective of fact-finding. a. True b. False

answer

a. True

question

The XY chart, which is a problem-solving tool, is sometimes called a scatter diagram. a. True b. False

answer

a. True

question

The first section of a typical preliminary investigation report is the case for action. a. True b. False

answer

b. False

question

High-priority objectives that must be achieved to fulfill the company's mission are called _______.

answer

critical success factors

question

The starting point for most projects is called a(n) _______ , which is a formal way of asking for IT support.

answer

systems request

question

Some common security controls include passwords, various levels of user access, and _______, or coding data to keep it safe from unauthorized users.

answer

encryption

question

A(n) _______ evaluates systems requests at most large companies.

answer

systems review committee

question

When assessing _______ feasibility, a systems analyst must consider the interaction between time and costs.

answer

schedule

question

The first step in evaluating _______ is to identify and weed out systems requests that are not achievable.

answer

feasibility

question

A type of project where management has no choice in implementing it is referred to as a(n) _______ project.

answer

nondiscretionary

question

An Ishikawa diagram, which is a popular technique for investigating causes and effects, is also called a(n) _______.

answer

fishbone diagram

question

Systems analysts may use a(n) _______, which is a widely used tool for visualizing issues that need attention.

answer

Pareto chart

question

The ______ section of a typical preliminary investigation report contains the results of the investigation, including a description of the project's scope, constraints, and feasibility.

answer

findings

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