Chapter 13/14 – Flashcards
Unlock all answers in this set
Unlock answersquestion
Which of the following best describes the key to having an effective scheduling system?
answer
Customize system to the type of practice
question
Which of the following best describes the most widely used scheduling system in which each patient is assigned a specific time?
answer
Stream
question
Which of the following scheduling system allows unscheduled periods to be used for purposes other than assiting the physician with patients?
answer
Clustering
question
Which of the following scheduling systems allows patients to be seen throughout a particular period?
answer
Open Hours
question
Which of the following scheduling systems plans for patients to be seen in the first half hour of each hour?
answer
Modified wave
question
What is the primary purpose of analyzing patient flow?
answer
To maximize office scheduling practices
question
Which of the following is most important for the medical assistant to review when performing a patient flow analysis?
answer
The time frame for each appointment
question
The patient flow analysis shows that Dr. Care averages spending fifteen minutes with patients, and they are scheduled every twenty minutes. What would be your next appropriate step?
answer
Report results of analysis and discuss recommendation with physician
question
Which of the following scheduling records should be kept for legal purposes?
answer
Appointment books, hard copy day sheets, computerized schedules
question
Which of the following best describes the length of time the medical office should retain all records for legal purposes?
answer
7 years
question
Which of the following best describes one of the most frequently voiced frustrations with physicians' office schedules?
answer
Patients have to wait too long to be called to exam room
question
Which of the following is the most appropriate action when there are delays in the physician's schedule?
answer
Give patients an estimate of delay and options to deal with delay
question
Which of the following should always be documented in the patient's medical record?
answer
Cancellation or no-show of appointment
question
Which of the following is the most appropriate action when scheduling a patient in the office and the phone rings?
answer
Excuse yourself and briefly answer the call
question
Which of the following best describes one of the primary sources for a specialist physician's practice base?
answer
Physician referrals
question
Which of the following is NOT an interpersonal skill required for a person scheduling appointments?
answer
Have a relaxed casual manner
question
Which of the following is not a variable involved in scheduling appointments?
answer
Implementation of cancellation and rescheduling policies
question
Which of the following best describes the purpose of triage?
answer
Determine urgency of call and care needed
question
Which of the following is not a requirement of triage
answer
Send all urgent patients to the emergency room
question
Whic if the following is not routinely required for recording to the appointment schedule?
answer
Address of the patient
question
Which of the following is not an advantage of computertized appointment scheduling?
answer
Appointments are always accurate and current
question
Which of the following describes an action of the medical assistant that best facilitates checking in patients?
answer
Pull the medical records of patients on schedule before office opens.
question
Which of the following actions is most appropriate when checking in patients?
answer
Discuss vital information with patient in a private location
question
Which of the following best describes how the medical assistant can make patients feel welcome?
answer
Smile and express a courteous attitude to patient
question
Which of the following best describes a behavior indicating the value of the patient?
answer
Acknowledge patient leaving the office
question
Which of the following is an action that would motivate a patient to be on time?
answer
Give patient a written appointment and express appreciation for timely arrival
question
Which of the following is the most appropriate action for handling patient "no shows" in appointment schedule?
answer
Draw a red X through the patient's name.
question
Which of the following best describes a typical office policy concerning no shows?
answer
Have physician review patient's record after a certain number of incidences.
question
Which of the following best describes one of the best methods for achieving a higher rate of fulfilled appointments?
answer
Use a reminder system
question
What is the first step in designing a schedule system?
answer
Choose an appropriate appointment schedule system
question
Which of the following situations will require the most time for an appointment?
answer
Complete physical examination, first visit
question
Which of the following is the most appropriate action when a patient telephones with symptons of acute illness?
answer
Work into schedule immediately
question
Which of the following is the most appropriate action when a non-patient walks in asking for an appointment?
answer
Explain office policy and schedule an appointment or the next available space
question
Which of the following conditions would NOT require a same day evaluation by the physician?
answer
Cold with runny nose
question
Which of the following statements best describes the legal importance of accurate medical records?
answer
They serve as the written record that proves care
question
Which of the following is a filing tool used to track a patient's chart removed from the storage area?
answer
Out guide
question
Which of the following is a filing method used to identify and separate items to be filed in small parts of the whole?
answer
Index unit
question
Which of the following best describes how titles are classified when alphabetizing and assigning units for filing order?
answer
Separate unit at the end
question
How many indexing units apply to the name and title, John W. Williams MD?
answer
four
question
How would Henry Patrick Hays IV be filed in relation to Hentry Patrick Hays Jr?
answer
before Sr, Jr, I, II, III. IV
question
How are symbols such as &, $ and # filed?
answer
indexed separately as a word
question
Which of the following applies when indexing numbers that are written with a word?
answer
indexed as a unit with the word
question
Which of the following is a coding system that is not commonly used in ambulatory care centers?
answer
geographic
question
Which of the following is not a type of color coding system?
answer
tab beta a
question
Which of the following best describes the tab-alpha system?
answer
full cut folders and a color coded label
question
Which of the following best describes the captions marked on the tabs of the guides?
answer
single, double
question
Which of the following is considered primary information found on an out guide?
answer
date chart was removed
question
Which of the following is not essential equipment needed with a numeric filing system?
answer
out guide
question
Which of the following is the most appropriate order of filing with a numeric system?
answer
ascending order
question
Which of the following best describes the primary use of cross-reference filing?
answer
Identifying location of a file
question
Which of the following best describes a filing method that serves as a reminder for future actions?
answer
Tickler
question
Which of the following best describes the primary use of out guidees?
answer
Check-out system or cross reference
question
Which of the following is not an appropriate action to locate missing files?
answer
Check all out guides
question
Which of the following best describes the process of sorting through records and removing those that are not active?
answer
Purge system
question
Which of the following is not an example of a database?
answer
Patient progress notes
question
Which method of arranging charts uses a sheet that lists vital identification data, immunizations, allergies, medications, and problems?
answer
problem-oriented medical record (POMR)
question
Which method of arranging charts files data strictly with the most recenetly charted materials to the top of the folder?
answer
Strict chronological arrangement
question
Which of the following best describes records that need to be readily accesible for retrieval of information?
answer
Active
question
Which of the following is the appropriate place for filing an item that is unique and has no related folder
answer
Miscellaneous
question
Which of the following best describes a computer tool used for storing information in a form that allows easy retrieval of information related to a specifc topic?
answer
Database
question
Which of the following would apply to the legal standard if there is no written record of a temperature, a visit, a history, physical or a lab report?
answer
It was not written down, so it did not happen
question
Which of the following is the most appropriate format for a patient's name on a medical chart?
answer
legal name
question
Which of the following is the appropriate indexing unit for St. Ann's Hospital?
answer
Stanns Hospital
question
Which of the following is used in numeric filing as a journal or computer listing in which numbers are pre-assigned?
answer
accession record
question
Choose the correct filing order the the following persons?
answer
5 Peter Lally 2 Peter J. Lally 4 Peter J. Lally III 1 Dr. Peter J. Lally 3 Peter J. Lally Jr.
question
Which of the following is the correct order of the procedural steps for filing patients' medical records?
answer
3. inspect 4. index 2. code 1. sort 5. file
question
Which of the following is not considered when choosing a patient filing system?
answer
amount of cross referencing needed
question
Which of the following filing systems would be most appropriate?
answer
numeric
question
Which of the following types of filing cabinets would be needed for an office of this size?
answer
movable filing units
question
Which of the following medical record formats is most commonly used for this type of practice?
answer
SOMR
question
How would the filing labels be placed on the edge of the folders?
answer
Bottom Right
question
One sorting is required
answer
Advantage of alphabetic filing
question
Names and addresses are put on labels
answer
Disadvantage of alphabetic filing
question
Transposition is easy
answer
Disadvantage of alphabetic filing
question
The order is simple to understand
answer
Advantage of alphabetic filing
question
Standard procedures are followed
answer
Advantage of alphabetic filing
question
It is used best with with smaller offices
answer
Disadvantage of alphabetic filing
