question

Self-directed teams may mean having no supervision on the factory floor.

answer

True

question

The goal of a human resource strategy is to manage labor and design jobs so people are effectively and efficiently utilized.

answer

True

question

Equitable pay alone cannot achieve a reasonable quality of work life in an organization.

answer

True

question

Mutual trust means that both management and employee strive to meet common objectives.

answer

False

question

Technology, location, and layout decisions are all possible constraints on the human resource strategy.

answer

True

question

Labor planning determines employment stability.

answer

True

question

The two extremes of employment stability policy are "follow demand exactly" and "keep demand constant."

answer

False

question

Maintaining a stable workforce generally results in the firm paying higher wages than a firm that follows demand.

answer

False

question

Flextime is a system that allows employees, within limits, to determine their own work schedules.

answer

True

question

Labor specialization includes the development of specialized tools to reduce labor costs.

answer

False

question

An enlarged job has more responsibility than the same job enriched.

answer

False

question

Job rotation is an example of job enlargement.

answer

True

question

Fredrick W. Taylor is credited with introducing psychology into the workplace.

answer

False

question

Psychological factors have little relevance in the design of assembly line jobs since they involve physical products and production technology.

answer

False

question

Self-directed teams tend to be successful in work environments where there is little employee empowerment.

answer

False

question

The Hawthorne studies, which showed that there is a dynamic social system in the workplace, took place in the 1960s.

answer

False

question

Hackman and Oldham's five desirable characteristics of job design include job significance and autonomy.

answer

True

question

Job expansion can lead to increased labor cost because of the extra workers hired in the expansion.

answer

False

question

Profit-sharing is a motivation and incentive system where executives receive stock options.

answer

False

question

The physical environment in which employees work may affect the quality of work life, but it does not affect their performance and safety.

answer

False

question

Ergonomics is a branch of economics that deals with costs of scheduling workers.

answer

False

question

An operations chart, or right-hand/left-hand chart, points out wasted motion and idle time.

answer

True

question

Kanbans and andons are both elements of the visual workplace, because they are visual signals that replace printouts and paperwork.

answer

True

question

"Visual workplace" is a term coined by Hawthorne, and refers to the need for proper lighting at employee workstations.

answer

False

question

Because various employment laws now require it, "equal pay for equal work" is no longer an ethical concern in the work environment.

answer

False

question

Working around asbestos raised ethical concerns before its inherent dangers became known.

answer

False

question

The purpose of labor standards is to accurately define the skills required to complete a job.

answer

False

question

Workers in which of the following countries probably experience the least amount of job expansion, on average? a. United States b. Sweden c. Japan d. Sweden and Japan experience about the same amount, and less than the U.S. e. They all experience about the same amount.

answer

a

question

Which of the following best describes mutual commitment in an organization? a. an instance in which management is committed to the employees and the employees are committed to management b. both management and the employees are committed to the same objective c. both management and the employees are committed, but to different objectives d. management obtains the commitment of the employees to a stated objective e. both management and the employees can rely on each other

answer

b

question

Mutual trust is a. when employees have gained the trust of management b. reflected in reasonable, documented employment policies, honestly and equitably implemented to the satisfaction of both management and the employees c. when management has gained the trust of the employees d. when management recognizes that the employees are competent, motivated people both able and willing to perform at the level required to produce a quality product e. when management and the employees both agree on the objectives

answer

b

question

The objective of a human resource strategy is to a. produce the demand forecast at lowest labor cost b. match employment levels with demand c. achieve a reasonable quality of work life at low cost d. manage labor and design jobs so people are effectively and efficiently utilized e. all of the above

answer

d

question

The two most basic policies associated with employment stability are a. job enrichment and job enlargement b. employment for life and guaranteed minimum wage c. follow demand exactly and hold employment constant d. incentive plans and piece-rate plans e. none of the above

answer

c

question

Four of the components of job design are a. employment stability, work schedules, work sampling, motivation, and incentive systems b. job specialization, job expansion, psychological components, and self-directed teams c. labor specialization and enrichment, motivation and incentive systems, employment stability, and work sampling d. ergonomics and work methods, method time measurement, work schedules, and incentive systems e. labor specialization, time studies, work sampling, and pre-determined time standards

answer

b

question

Job a. job enrichment rotation is an example of b. job scheduling c. job training d. job enlargement e. job incentive

answer

d

question

The behavioral approach to job design that involves giving the worker a larger portion of the total task is a. job enlargement b. job enrichment c. job enhancement d. job rotation e. job involvement

answer

a

question

When a worker has a say in the work methods that he/she wishes to utilize, his/her job is characterized by a. skill variety b. job identity c. job significance d. feedback e. autonomy

answer

e

question

Which of the following terms implies an increase in responsibility and control? a. job rotation b. job enrichment c. job re-design d. job enlargement e. job satisfaction

answer

b

question

Which of the following statements describes job rotation? a. The job contains a larger number of similar tasks. b. The job includes some planning and control necessary for job accomplishment. c. The operator works on different shifts on a regular basis. d. The operator's schedule is flexible. e. The operator is allowed to move, for example, from one type of CNC machine to the other.

answer

e

question

The difference between job enrichment and job enlargement is that a. enlarged jobs involve vertical expansion, while enriched jobs involve horizontal expansion b. enriched jobs enable an employee to do a number of boring jobs instead of just one c. job enlargement is more psychologically satisfying than job enrichment d. job enrichment is suitable for all employees, whereas job enlargement is not e. enriched jobs involve vertical expansion, while enlarged jobs involve horizontal expansion

answer

e

question

A job characterized by _______ allows a worker to use his/her dexterity, physical strength, and skills to do his/her work. a. feedback b. skill variety c. job identity d. job significance e. autonomy

answer

b

question

When a worker obtains clear and timely information about his/her performance, his/her job is characterized by a. feedback b. skill variety c. job identity d. job significance e. autonomy

answer

a

question

Which of the following is not a limitation of job expansion? a. higher capital cost b. higher wage rates c. smaller labor pool d. higher training costs e. All of the above are limitations of job expansion.

answer

e

question

Management and labor share the labor cost reductions in which of these compensation schemes? a. bonus system b. quota system c. Scantron plan d. Scanlon plan e. measured day work plan

answer

d

question

Which of the following statements regarding incentive systems is false? a. Bonuses are often used at the executive levels. b. About half of all American manufacturing firms use productivity incentives. c. Knowledge-based pay systems are increasing in use. d. The Scanlon plan is based on team productivity. e. Increasing use of cross-training has led to increasing use of knowledge-based pay systems.

answer

d

question

Ergonomics is not concerned with a. levels of illumination, noise, temperature, and humidity b. adjusting and providing input to the machine c. feedback (providing information to the operator) d. adequate compensation schemes e. the design of functional and comfortable office furniture

answer

d

question

One of the elements of ergonomics is a. allocating work time based on economic studies b. the cost justification of technology c. designing tools and machines that facilitate human work d. the use of automation in a manufacturing organization e. the establishment of time standards

answer

c

question

Managers should seek to control such work environment factors as a. illumination b. noise and vibration c. temperature d. air quality e. all of the above

answer

e

question

Which of the following is not an analytical target of methods analysis? a. movement of capital b. body movement c. movement of individuals d. movement of materials e. crew activity

answer

a

question

Methods analysis focuses on a. the design of the machines used to perform a task b. establishing time standards c. reducing the number of skills needed for the completion of a task d. issues such as the movement of individuals or materials e. evaluating training programs to see if they are efficient

answer

d

question

Which of the following is used by methods analysis in analyzing body movement at the workstation level? a. MTM chart b. flow diagram c. operations chart d. process chart e. improvement chart

answer

c

question

"Designed to show economy of motion by pointing out waste motion and idle time" describes a. flow diagrams b. an activity chart c. an operations chart d. all of the above e. none of the above

answer

c

question

In a large aerospace company, it has been discovered that some insulators have been damaged. A methods specialist is sent out to follow the insulators through the production and storage processes and to try to find out where in the process they are damaged. The specialist should use a. left- and right-hand charts b. man-machine charts c. job analysis charts d. flow diagrams e. activity charts

answer

d

question

Methods analysis employs which of the following charts in its analysis of the movement of workers and materials? a. micro-motion chart b. flow diagram c. activity chart d. man-machine chart e. movement chart

answer

b

question

Flow diagrams are used to analyze a. movement of people and materials b. utilization of an operator and machine c. body movements d. time taken by various activities e. unnecessary micro-motions

answer

a

question

Activity charts help analyze a. movement of people and materials b. utilization of an operator and machine c. body movements d. activities that can cause injuries e. unnecessary micro-motions

answer

b

question

"Schematic used to investigate movement of people or material" describes a(n) a. flow diagram b. activity chart c. operations chart d. right-hand / left-hand chart e. none of the above

answer

a

question

The visual workplace includes a. painted symbols to indicate the proper place for tools and equipment b. labeling of parts, bins, and tools to reduce waste c. kanbans, andons, and statistical process control (SPC) charts d. color-coded lights and signs to indicate that there is a problem e. all of the above

answer

e

question

Shadow boards and foot printing are elements of a. the Hawthorne studies b. workplace noise reduction c. project management in service firms d. the visual workplace e. specialization of labor

answer

d

question

The visual workplace a. uses low-cost visual devices to share information b. is an effective means of rapid communication in a dynamic workplace c. helps with both "big picture" and "housekeeping" issues in the workplace d. eliminates non-value added activities by making problems and standards visual e. all of the above

answer

e

question

Ethical work environment decisions by managers may be guided by a. state agencies b. trade associations c. insurers d. employees e. all of the above

answer

e

question

Which of the following is an ergonomics issue with ethical implications? a. job enrichment b. equal opportunity c. equal pay for equal work d. a noisy workplace e. foot printing

answer

d

question

Which of the following is not a work environment issue with ethical implications? a. hazardous materials in the workplace b. equal opportunity c. equal pay for equal work d. danger on the job e. All of the above have ethical implications.

answer

e

question

Labor standards are defined as the a. preset activities required to perform a job b. amount of space required by a specific crew to perform the job c. standard set of procedures to perform the job d. standard labor agreements e. amount of time required to perform a job or part of a job

answer

e

Flashcards About Test on Chapter 10

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards