Chapter 1: Intro to Organizational Behavior
2. Leader behavior and power
3. Interpersonal communication
4. Group structure and processes
5. Attitude development and perception
6. Change processes
7. Conflict and Negotiation
8. Work Design
Sociologists have studied organizational culture, formal organization theory and structure, organizational technology, communications, power, and conflict.
2. Responding to globalization
3. Increased foreign assignments
4. Working with people from different cultures
5. Overseeing movement of jobs to countries with low cost labor
6. Managing work force diversity
7. Improving customer service
8. Improving People Skills
9. Stimulating Innovation and change
10. Coping with temporariness
11. Working in networked organizations
12. Helping employees balance work-life conflicts
13. Improving ethical behavior
Workforce diversity addresses differences among people within the same country
1. Some generalizations provide valid insights into human behavior, but many are erroneous. Organizational behavior uses systematic study to improve predictions of behavior over intuition alone.
2. Because people are different, we need to look at OB in a contingency framework, using situational variables to explain cause and effect relationships.
3. Organizational behavior offers specific insights to improve a manager’s people skills
4. It helps managers to see the value of workforce diversity and practices that may need to be changed in different countries.
5. It can improve quality and employee productivity by showing managers how to empower their people, design and implement change programs, improve customer service, and help employees balance work-life conflicts.
6. It can help managers cope in a world of temporariness and learn how to stimulate innovation
7. OB can guide managers in creating an ethically healthy work climate.