Chapter 1 Intro to MIS

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3 Changes in Technology
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1. emerging mobile digital platform 2. growth of online software as a service 3. growth in “cloud computing” business software runs over the Internet
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emerging mobile platform
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new developments based on an array of new hardware and software technologies
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Web 2.0
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social networking, collaboration tools, and wikis to make better, faster decisions
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tradable service
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jobs in architecture, financial services, customer call centers, consulting, engineering, and radiology, etc
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6 business objectives
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1. operational excellence 2. new products, services, business models 3. customer and supplier intimacy 4. improved decision making 5. competitive advantage 6. survival
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business model
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how a company produces, delivers, and sells a product or service to create wealth
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Information Technology (IT)
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consists of all hardware and software that a firm needs to use in order to achieve its business objectives
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Information System (IS)
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set of interrelated components that collect, process, store, and distribute info to support decision making, coordinating, and control in an organization
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information
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data that have been shaped into a form that is meaningful and useful to humans
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Data
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streams of raw facts representing events occurring in organizations
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input
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captures raw data from within the organization or from its external environment
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processing
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converts raw input into meaningful form
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output
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transfers the processes info to people who will use it
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feedback
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output that is returned to members of the organization to help them evaluate or correct the input stage
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information systems literacy
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understanding of IS which consists of an understanding of people and organizational dimensions of systems and technical dimensions of system
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computer literacy
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knowledge of information technology
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management information systems (MIS)
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achieve broader info systems literacy, deals with behavioral issues as well as technical issues with development, use, and impact of info systems used by managers and employees
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business process
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logically related tasks and behaviors for accomplishing work, as well as formal rules that guide these tasks
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culture
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fundamental set of assumptions, values, and ways of doing things
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computer hardware
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physical equipment used to input, processing, and output activities in an info system, consists of computers of various sizes, various input, output, storage devices, and telecommunications that link computers
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computer software
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detailed, preprogrammed instructions that control and coordinate computer hardware components in an IS
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data management technology
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software governing organization of data on physical storage media
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networking and telecommunications technology
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both physical devices and software, links the various pieces of hardware and transfers data from one physical location to another
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network
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links two or more computers to share data or resources, such as a printer
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Internet
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global “network or networks” that connect millions of different networks in nearly 200 countries around the world
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intranets
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internal corporate networks based on Internet technology
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extranets
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private intranets extended to authorized users outside the organization, firms use to coordinate their activities with other firms for making purchases, collaborating on design, etc
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World Wide Web
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service provided by the Internet that uses standards for storing, retrieving, formatting, and displaying info over the internet
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Information technology (IT) infrastructure
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provides foundation, or platform, which the firm can build its specific IS, carefully design and manage its info technology infrastructure so that it has the set of technology needed for the work it wants to accomplish
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business
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formal organization whose aim is to produce products or services for a profit
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business process
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logically related set of activities that define how specific business tasks are performed
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manufacturing and production
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assembling the product, checking for wuality, producing bills of materials
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sales and marketing
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identifying customers, making customers aware of the product, selling the product
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finance and accounting
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paying creditors, creating financial statements, managing cash accounts
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human resources
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hiring employees, evaluating employees’ job performance, enrolling employees in benefits plans

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