CH12 – Flashcards

1. Contracting project work has long been the norm in the _______ industry. A. Telecommunications B. Financial C. Insurance D. Construction E. Retail

2. The process for the transferring of business functions or processes to other, often foreign, companies has traditionally been known as: A. Subcontracting B. Downsizing C. Partnering D. Joint venture E. Outsourcing

3. When you call your Internet provider to solve a technical problem and you end up talking to a technician in India or Romania, you have just experienced: A. Telecommunications B. Partnering C. Outsourcing D. Service shift E. Bilingual customer service

4. Which of the following is not a potential part of the outsourcing concept? A. Computers B. Faxes C. Computer-aided design systems D. Video teleconferencing E. All the above are correct

5. Advantages of outsourcing project work may likely include all of the following except A. Shortened project completion B. Reduced costs C. Higher level of expertise D. Reduced conflict E. Increased flexibility

6. Disadvantages of outsourcing project work may likely include all of the following except A. Increased conflict B. Coordination breakdowns C. Increased costs D. Loss of control E. More internal morale issues

7. The driving motive for increasing the use of outsourcing on projects was: A. Reducing the trade deficit B. Reducing costs C. Improving international sales D. Making products more international in design E. Securing technology that was not available domestically

8. Recent outsourcing trends have shown an increasing emphasis on the suppliers for all of the following except: A. Further cost reductions B. Increased quality of work performed C. Increased ability to collaborate D. Increased ability to work together E. All of these are recent trends

9. Key practices in partnering relationships include: A. Single project contracting B. Goals and objectives are similar C. Access to each other's organizational resources D. Both B and C are correct E. A, B, and C are all correct

10. In the "Competing against the Giants" Snapshot from Practice, SATT Control uses which of the following to successfully compete against much larger competitors? A. Excellent project management B. Acts as a system integrator C. Using the same subsystem vendors again and again D. Both A and B are correct E. A, B, and C are all correct

11. Which of the following is not a key to successful partnering relationships? A. Mutual trust B. Jointly shared risk C. Total company involvement D. Independent project teams E. Long-term commitment

12. Which of the following is part of the traditional project process? A. Structured communications B. Long-term commitment C. Total company involvement D. Both A and B are correct E. A, B, and C are all correct

13. The traditional project process includes all of the following except: A. Independent project teams B. Shared goals and objectives C. Single project teams D. Risk is transferred to the other party E. Limited objectivity

14. Which of the following did the state of Ohio do before starting a bond-financed school construction project? A. Create a specific RFP (request for proposal) B. Have a dress rehearsal C. Reviews the performance of contractors on past projects D. Both A and C are correct E. A, B, and C are all correct

15. Best practices in outsourcing project work include all the following except: A. Well defined requirements and procedures B. Training and teambuilding activities C. Well established conflict management processes D. Frequent reviews and status updates E. All of these are best practices

16. In the Snapshot from Practice "Strategies for Communicating with Outsourcers," which of the following was not one of the suggested strategies? A. Recognize cultural differences B. Use a translator to make sure everyone understands C. Choose the right words D. Confirm your requirements E. Set deadlines

17. To make sure that an outsourcer thoroughly understands your requirements you should: A. Document your conversations in writing B. Insist that the outsourcer write the requirements in their own words C. Request they build a prototype D. Both A and C are correct E. A, B, and C are all correct

18. The result of teambuilding among the project's participants is a: A. Signed contract B. Legal partnership agreement C. Project plan D. Partnering charter E. Responsibility matrix

19. To avoid problems with schedules and deadlines you should: A. Develop detailed schedules B. Hold frequent status reviews C. Add a penalty clause to the contract D. Hold frequent conversations with the outsourcer E. Build extra time into the schedules that the outsourcer is not aware of

20. Among the many advantages for establishing long-term partnerships are: A. Reduced administrative costs B. Improved performance C. Improved communication D. B and C are both correct E. A, B, and C are all correct

21. Long-term partnerships will provide all the following except: A. Improved communication B. More efficient utilization of resources C. Reduced need for total number of partnerships D. Lower administrative costs E. Improved innovation

22. Teambuilding between partners should: A. Include engineers, architects, lawyers, specialists and other staff B. Be facilitated by an outside consultant C. Not take more than one day D. A and B are both correct E. A, B, and C are all correct

23. Which of the following would be included in best practices in outsourcing project work? A. Establishing long-term relationships B. Include financial incentives C. Reduce costs by using tried and true methods D. A and B are both correct E. A, B, and C are all correct

24. In the Snapshot from Practice dealing with the Value Engineering Awards program, which branch of the U.S. government was involved? A. Department of Defense B. Department of Commerce C. Department of Transportation D. N.A.S.A E. Department of Education

25. Which of the following is not one of the key points of principled negotiation? A. Use objective criteria when possible B. Be honest and forthright C. Focus on interests, not positions D. Separate the people from the problem E. Invent options for mutual gain

26. Customer satisfaction can be quantitified by: A. Perceived performance divided by actual performance B. Actual performance divided by expected performance C. Perceived performance divided by expected performance D. Actual performance divided by perceived performance E. Expected performance divided by actual performance

27. Which of the following is a part of the noncompetitive view of negotiation? A. Reaching an agreement B. Implementation phase C. Review of the completed project D. Both A and B are correct E. A, B, and C are all correct

28. Which of the following is suggested as the best target for a customer satisfaction ratio? A. 1.00 B. 1.05 C. 1.10 D. 1.20 E. 1.50

29. In the research highlight on IT project managers, which of the following was not one of the roles taken by project managers? A. Entrepreneur B. Politician C. Friend D. Marketer E. Auditor

30. Regarding customer relations, advice passed on by veteran project managers includes: A. Speak with one voice B. Speak in precise terms C. Speak the language of the customer D. Both A and B are correct E. Both A and C are correct

31. Which of the following is not one of the elements of good negotiation? A. Be hard on the problem, soft on the people B. Conflict on a project can be good C. Negotiation is not a contest D. Seek first to understand, then to be understood E. All of these are elements of good negotiation

32. Which of the following is reflected in the saying "Let anger fly out the window"? A. Separate people from the problem B. Be honest C. Focus on interests, not positions D. Invent options for mutual gain E. When possible, use objective criteria

33. Which of the following is reflected in the saying "Seek first to understand, then to be understood"? A. Separate people from the problem B. Be honest C. Focus on interests, not positions D. Invent options for mutual gain E. When possible, use objective criteria

34. The dovetailing technique is used in which of the following keys to good negotiation? A. Separate people from the problem B. Be honest C. Focus on interests, not positions D. Invent options for mutual gain E. When possible, use objective criteria