question

A ____ one in which all employees of a company are reviewed at the same time of year rather than on the anniversary dates they were hired. 8

answer

focal performance appraisal

question

The federal government begin evaluating employees in 1842, when Congress passed a law mandating yearly performance review for: 8

answer

departmental clerks

question

A problem with performance appraisal includes: 8

answer

it tends to focus on short-term objectives rather than long-term learning

question

One study showed that organizations with strong performance management systems are ____ more likely to outperform their competitors in the areas of revenue growth, productivity, profitability, and market value 8

answer

40-50 percent

question

The two primary purposes of performance appraisals are: 8

answer

administrative and developmental.

question

Administrative purposes of performance appraisal include all of the following except: 8

answer

providing performance feedback

question

In _____, for example, the Supreme Court ruled that performance appraisals were subject to the same validity criteria as selection procedures. 8

answer

Brito v. Zia

question

Developmental purposes of performance appraisal include all of the following except: 8

answer

validating selection procedures

question

All of the following are reasons why performance appraisal programs fail except: 8

answer

There is too much employee input into the development of the appraisal program.

question

In _____ the U.S. Supreme Court found that employees had been ranked against a vague standard, open to each supervisor's own interpretation. 8

answer

Albemarle Paper Co. v. Moody

question

Goal setting has been shown to improve employee performance, typically ranging from _____. 8

answer

10 to 25 percent

question

If a manager rates an employee higher than he or she deserves in order to look good as a manager in the eyes of his or her own superiors, this is an example of: 8

answer

organizational politics

question

Which of the following is NOT an advantage of the trait method of appraisals? 8

answer

High potential for rating errors

question

The strategic relevance of performance appraisals refers to: 8

answer

the extent to which standards relate to the overall objectives of the organization.

question

Freedom from criterion deficiency of performance appraisals refers to the extent to which: 8

answer

standards capture the entire range of an employee's responsibilities.

question

If the performance evaluations that salespeople receive are based solely on sales revenue to the exclusion of other important factors, the instrument suffers from: 8

answer

criterion deficiency.

question

Which of the following is NOT a frequently cited reason as to why performance appraisal systems may not be effective. 8

answer

adequate preparation on the part of management

question

If a performance standard is found to be stable or consistent over time, it is said to be: 8

answer

reliable.

question

Reliability in performance appraisal is measured by: 8

answer

correlating two sets of ratings made by different raters

question

Performance appraisals must meet legal requirements because: 8

answer

they are used as a basis for HRM actions and decisions

question

The courts have found that: 8

answer

organizations should have carefully defined and measurable performance standards.

question

In light of recent court rulings, HR managers suggest that performance appraisals should meet all of the following legal guidelines except: 8

answer

performance appraisal should rarely be tied to compensation decisions.

question

In most instances, who is in the best position to perform the function of appraising an employee's performance? 8

answer

the employee's supervisor

question

When the manager and the employee jointly establish future performance goals for each employee, which appraisal source is useful? 8

answer

self appraisal

question

Performance dimensions of leadership, communication, and coordination of team efforts may best be appraised by: 8

answer

subordinates

question

Managers tend to be more open to the idea of ____ when the information is used for developmental purposes. 8

answer

subordinate appraisal

question

Self-appraisals are best for: 8

answer

developmental purposes.

question

One advantage of peer appraisals is that: 8

answer

peers may furnish more accurate and valid

question

Total-quality management concerns have led to the increased use of: 8

answer

team and customer performance appraisals.

question

TQM and team appraisal are complementary because: 8

answer

both focus on performance as a whole, rather than on the individual

question

Appraisal training for raters should focus on: 8

answer

eliminating subjective errors

question

A performance-rating error in which the appraiser is reluctant to give employees either unusually high or unusually low ratings is referred to as a: 8

answer

error of central tendency

question

A performance-rating error in which the appraiser tends to give employees either unusually high or unusually low ratings is referred to as a: 8

answer

leniency or strictness error

question

Which method of performance appraisal requires managers to place a certain percentage of employees into various performance categories? 8

answer

forced-distribution method

question

If you rate an employee's performance based largely on the employee's recent behavior, you are committing a: 8

answer

recency error.

question

If you rate an average employee's performance high because you compared the employee to poor performers, you are committing a: 8

answer

contrast error.

question

If you inflate the evaluation of people with whom you have something in common, you are committing a: 8

answer

similar-to-me error

question

A feedback training program for performance appraisal raters should cover at least all of the following areas except: 8

answer

developing independent learning objectives

question

Performance appraisal methods can be broadly classified as either ____, ____, or ____ approaches. 8

answer

trait, behavioral, results

question

In the ____ method, each trait or characteristic to be rated is represented by a scale on which a rater indicates the degree to which an employee possesses that trait or characteristic. 8

answer

graphic rating scale

question

Which rating format uses three specific behavioral descriptions relevant to each trait and then asks supervisors to evaluate whether an employee's behavior is better than, equal to, or worse than the standard for each behavior? 8

answer

mixed-standard scale

question

A method of rating performance in which the rater chooses from statements that appear equally favorable or equally unfavorable is known as the 8

answer

forced-choice method.

question

The primary limitation of the forced-choice method of appraisal is: 8

answer

the cost of establishing and maintaining its validity.

question

Disadvantages of the essay method include all of the following except: 8

answer

it must follow a job-specific format.

question

If your primary objective for a performance appraisal is to give employees developmental feedback, which of the following appraisal methods should you use? 8

answer

behavioral

question

What is step one of the MBO process? 8

answer

Develop organization goals and metrics

question

The type of scale that uses critical incidents as examples of different points along the scale is known as: 8

answer

the behaviorally anchored rating scale

question

One major advantage of a behaviorally anchored rating scale is that: 8

answer

it requires a great deal of employee participation, which leads to acceptance.

question

The procedures followed to develop a behaviorally anchored rating scale typically result in scales that: 8

answer

have content validity

question

A performance appraisal approach designed to measure how frequently employees exhibit certain behaviors is: 8

answer

a behavior observation scale.

question

Which of the following is NOT a component of the Balanced Scorecard Approach? 8

answer

competitors

question

If an appraisal focuses on a narrow set of results criteria to the exclusion of other important process issues, the system may suffer from: 8

answer

criterion deficiency

question

Requirements for successful MBO programs include all of the following except: 8

answer

both trait and critical incident objectives must be set.

question

The appraisal system based on the concept that learning helps organizations improve their internal processes and allows individuals to see how their performance ties in with the firm is: 8

answer

balanced scorecard approach

question

The appraisal system that takes into account financial, customer, processes, and learning categories is called: 8

answer

balanced scorecard approach

question

The choice of an appraisal method should be largely based on: 8

answer

the purpose of the appraisal.

question

Which one of the following has not been cited as a reason for failure of performance management systems? 8

answer

They are too simple.

question

The appraisal interview should be divided into two sessions, one each for: 8

answer

performance review and developmental planning

question

The appraisal interview: 8

answer

should be held in two segments because the rater must perform the role of both evaluator and counselor.

question

Three different approaches to performance appraisal interviews analyzed by Norman R. F. Maier are: 8

answer

tell-and-sell, tell-and listen, and problem-solving.

question

The appraisal interview that requires interviewers to possess the ability to persuade an employee to change in a prescribed manner is: 8

answer

tell-and-sell.

question

The appraisal interview that assumes that the opportunity to release frustrated feelings will help to reduce or remove the feelings is: 8

answer

tell-and-listen.

question

In which type of appraisal interview does the interviewer communicate the strong and weak points of an employee's performance during the first part of the interview, and then explore the employee's feelings about the appraisal in the second part? 8

answer

tell-and-listen

question

Listening, accepting, and responding to feelings are essential elements of this appraisal interview: 8

answer

problem-solving.

question

The type of appraisal interview that seeks to stimulate growth and development in the employee by discussing the problems, needs, innovations, satisfactions, and dissatisfactions the employee has encountered on the job is the ____ method. 8

answer

problem-solving

question

As a rule of thumb, a supervisor should spend approximately ____ percent of the time talking during an appraisal interview. 8

answer

30 to 35

question

An inappropriate interview technique in which praise serves to cushion criticism by alternating positive statements with negative statements is known as: 8

answer

the sandwich technique.

question

Tips for using criticism constructively includes all of the following except: 8

answer

use the "sandwich technique"

question

As an appraiser, you should try to do all of the following except: 8

answer

change the person, not the behavior.

question

It is recommended that a diagnosis of poor employee performance focus on all of the following except: 8

answer

personality.

question

Managers often first assume poor performance of subordinates is due to: 8

answer

lack of ability

question

Research suggests that when it comes to our own performance, most of us first attribute our bad performance to: 8

answer

external constraints

question

Some organizations believe that appraisals are useful 8

answer

only for highly effective or ineffective employees.

question

Employees who earn performance-based pay are more _________. 8

answer

satisfied

question

A new process used by some companies to make sure managers are rating employees consistently is called ___________. 8

answer

calibration

question

Given the complexity of today's jobs, __________ raters should be used. 8

answer

multiple

question

Reasons for not using peer appraisals more frequently all the following except: 8

answer

adverse court decisions

question

The main disadvantage of a BARS is that it: 8

answer

requires considerable time and effort to develop

CH 8 Hr – Flashcard

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards