Ch 5. MGT – Jerry Stevens – Flashcards
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Which of the following is true about planning?
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It helps managers create task strategies
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Which of the following is an advantage of planning?
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encourages people to work harder for an extended period of time
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According to the S.M.A.R.T. guidelines, goals should be ____.
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specific, measurable, attainable, realistic, timely
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The most popular approach to increasing goal commitment is ____.
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encouraging workers' participation in goal setting
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The last step in effective planning is to ___.
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maintain flexibility in planning
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Which of the following is an accepted method for tracking progress toward goal achievement?
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Gathering and providing performance feedback or setting proximal and distal goals
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_____ planning allows companies to maintain flexibility by making small simultaneous investments in many alternative plans.
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Options-based
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Top management is responsible for developing ____.
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strategic plans
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A(n) _____ is a brief, two-sentence statement of a company's purpose for existing.
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organizational mission (A purpose statement is a statement of a company's purpose or reason for existing.)
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_____ plans specify how a company will use resources, budgets, and people to accomplish specific goals within its mission.
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Tactical
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Who among the following is responsible for the creation of tactical plans?
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Middle managers
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Management by objectives (MBO) is a management technique often used to develop and carry out __.
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tactical plans
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Which of the following is the first step in management by objectives?
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discussing possible goals (4 steps: Discuss possible
goals, Collectively set goals, Jointly develop tactical plans, Meet regularly to review progress)
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Who among the following is responsible for developing operational plans?
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Lower level managers
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The ____ is a type of operational plan that saves managers time because it is created once and then used repeatedly to handle frequently recurring events.
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standing plan (policies/procedures)
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A laptop manufacturer has created a set of methods to deal with specific technical issues raised by customers. These methods are _____.
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standing plans
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____ are types of standing plans.
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Policies and Procedures
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Which of the following is the most specific type of standing plan?
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Rules and regulations
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Budgets are a type of ____ plans.
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operational
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____ is the process of choosing a solution from available alternatives.
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Decision making
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____ is a systematic process of defining problems, evaluating alternatives, and choosing optimal solutions.
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Rational decision making
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A ____ exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing).
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problem
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____ occurs when managers choose an alternative that is good enough, rather than the best possible alternative.
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satisficing
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Groupthink occurs in ____.
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highly cohesive groups where there is a great deal of pressure to agree with each other
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____ is the emotional reaction that can occur when disagreements become personal rather than professional.
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a-type conflict
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proximal goals
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short term goals
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distal goals
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long term goals
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slack resources
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cushion of resources, like extra time/money that can be used to adapt to change
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How to make a plan that works:
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set goals, develop commitment for goals, develop effective action plans, track progress, maintain flexibility, revise plan or start a new plan then start the cycle over again
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Advantages of group decision making
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defining a problem & generating alternative solutions
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3 types of operational plans:
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single-use plans, standing plans, budgeting (operational plans carried out by first line managers)
