Ch. 3 Listening, Team Communication, and Difficult Conversations Quiz – Flashcards

Which of the following correctly describes how often teams should meet when working on group writing?

Which action is most likely to occur during the norming stage of team development?

Which of the following questions will best help virtual teams profit from diversity by capturing the perspectives of all team members?

_____ is a process by which professionals accept critique of their ideas without taking it personally and becoming defensive.

Which technique helps virtual teams to remain energized while working toward their goals?

Which of the following is true of high-performing teams?

What is the downside of privately texting a team member during a virtual meeting?

Which of the following should be included in an agenda?

Antonio has been appointed the facilitator of his team. His main job is to

When a team is assigned a group writing project, how much time should they spend together planning before delegating independent work?

Which of the following is a reason in favor of using virtual teams?

What is one technique that meeting leaders can use to encourage discussion but avoid arguments during the early part of meetings?

Gisela is having a difficult conversation with Ramon, who is expressing a lot of anger. How can Gisela defuse the situation?

Which of the following statements about difficult conversations is true?

A(n) ______ story involves combining your experiences, perspectives, and goals with those of others to form a common approach to work.

Lupe is about to lead a problem-solving meeting. Which of the following should she ask her team to focus on first?

Which is the advantage of using Google Drive to store group documents?

The primary value of having diversity on teams is that it helps them

Which of the following should be associated with every action item that a team decides upon in a meeting?

_____ refers to a set of shared perceptions and commitment to collective values, norms, roles, responsibilities, and goals.

During a meeting, Stacy's team decides that because of their research findings, they should change the focus of their group paper. This means that Stacy's original suggestions about the paper will be discarded. How should Stacy respond?

What is the "Take5" strategy for virtual teams?

Difficult conversations are best handled by

What is the storming stage of team development?

Kwan is the leader of a team whose meetings are being disrupted by Liz, who dominates the discussions with long, irrelevant comments. What is the best way for Kwan to address the situation?

Difficult conversations are best handled by:

What is the norming stage of a team?

Teams go through _____ natural stages to reach high performance. Nearly all high-performing teams go through _____ stages before they maximize their performance.

Ben works at a well-known travel agency in Riverside called Globetrotter. He disagrees with his boss Martin, over certain business strategies. Martin, who has more than fifteen years of experience in the business, doesn't believe Ben's concerns are valid. This leads to a certain amount of tension in the workplace. Which of the following statements would Martin have made, if he had a learner mindset?

What are cross-examination questions?

Which of the following is true of high performing teams?

In tense and emotionally charged situations, it is important to:

Which of the following is a sign of a person paying attention?

What are funnel questions?

What are rapport-building questions?

The employees of Choc-a-block, a sweet-manufacturing company in Maryland, enjoy their work very much. This is largely due to their manager, Tess, with whom they have a good work relationship. She is extremely adept at handling situations in which her employees have made mistakes and knows that a crucial component of managing people is the ability to ask the right questions. Which of the following questions demonstrates that Tess has a learner mindset?

Which of the following is characteristic of learner mindsets?

Ben works at a well-known travel agency in Riverside called Globetrotter. He disagrees with his boss Martin, over certain business strategies. Martin, who has more than fifteen years of experience in the business, doesn't believe Ben's concerns are valid. This leads to a certain amount of tension in the workplace. To ease communication between Ben and Martin:

Ben works at a well-known travel agency in Riverside called Globetrotter. He disagrees with his boss Martin, over certain business strategies. Martin, who has more than fifteen years of experience in the business, doesn't believe Ben's concerns are valid. This leads to a certain amount of tension in the workplace. Which of the following statements, if made by Martin, would demonstrate that he has a judger mindset?