question

True

answer

A watermark is an indication of the quality of the paper. True/False

question

False

answer

Legal-sized paper is 5 1/2 x 8 1/2 inches. True/False

question

False

answer

In the simplified letter style, the lines are flush with the right margin. True/False

question

True

answer

Nouns represent a person, place, thing, idea, or concept. True/False

question

True

answer

Office privacy practice forms are usually given to patients on their first visit to the physician's office. True/False

question

False

answer

A declarative sentence asks a question. True/False

question

True

answer

Mail is classified according to type, weight, and destination. True/False

question

False

answer

The United Parcel Service, Federal Express, and U.S. Postal Service are all private delivery services. True/False

question

False

answer

Notations such as "special delivery" should be typed on the envelope in the upper left corner under the return address. True/False

question

True

answer

One of the most common types of written communication in the medical office is the telephone message. True/False

question

False

answer

E-mail is classified as only casual communication. True/False

question

False

answer

Only the physician can annotate the mail. True/False

question

True

answer

Patients must indicate their approval to receive e-mail or text messages as outlined on the office privacy practice forms. True/False

question

True

answer

Some physicians and office managers require that employees initial memos to verify that they were read prior to filing them or adding them to policy manuals. True/False

question

False

answer

Many offices use a disclaimer with their faxes and e-mails to guarantee confidentiality. True/False

question

False

answer

Portfolios are not very useful in a computerized office environment. True/False

question

False

answer

If a payment arrives in the mail, the MA should always mail a receipt back to the patient. True/False

question

False

answer

Annotating the mail is the same as editing. True/False

question

drawing their attention to the most important parts of the letters

answer

Annotating incoming letters for physicians can help them by: -preventing them from wasting time with sorting junk mail -drawing their attention to the most important parts of the letters -researching the information needed to answer the letter -allowing them to see suggested responses

question

memorizing the service contracts

answer

Which of the following would not be an appropriate responsibility of the medical assistant regarding office copiers and printers? -Understanding basic equipment maintenance -studying the manuals that accompany the machines -learning how to use all equipment properly -memorizing the service contracts

question

8 1/2 x 11 inches

answer

Which size letterhead is appropriate for most business correspondence? -5 1/2 x 8 1/2 inches -7 1/4 x 10 1/2 inches -8 1/2 x 11 inches -17 x 22 inches

question

online and printed on the office printer

answer

Alternative stamping options are available on the Internet and can be purchased in which of the following ways? -when the postal worker comes to the office -online and printed on the office printer -with a postal meter -when the MA goes to the post office

question

negative impression of the physician

answer

What is the most serious consequence of misspelling medical terms on patients' records and in correspondence? -Appearance of professional incompetence on the part of the MA -Embarrassment for the MA -negative impression of the physician -failure to meet the requirements of insurance auditors

question

preferred by your physician-employer

answer

The best style to use when composing business letters in the medical office is the one: -with which you are most comfortable -preferred by your physician-employer -that is most formal -that is highly technical and organized

question

save time

answer

The principal function of a well-organized portfolio of business letters is to help the MA: -write correctly -save time -use one consistent style -spell accurately

question

Modified block

answer

Which letter style combines efficiency with an attractive page layout? -modified block -block -simplified -none of the above

question

simplified

answer

Which letter style would be most appropriate to use for writing a quick business letter? -modified block -block -simplified -modified block with indented paragraphs

question

May 1, 2007

answer

Which of the following dates is written correctly for inclusion in the heading of a letter? -5/1/07 -May 1st, 2007 -May 1, 2007 -May 1, '07

question

John Kidwell, MD

answer

Which of the following is the correct way to write the first line of an inside address in a letter to John Kidwell, a pediatrician? -John Kidwell, Pediatrician -Dr. John Kidwell, MD -Doctor John Kidwell -John Kidwell, MD

question

to advise the receiver that a duplicate letter has been sent to Dr. Adams

answer

What is the purpose of noting "c: Alice Adams, MD" at the bottom of a letter? -to request that the receiver make a copy of the letter for Dr. Adams -To instruct the MA to send the same letter to Dr. Adams -to advise the receiver that a duplicate letter has been sent to Dr. Adams -to tell the receiver that Dr. Adams has more information about the subject of the letter

question

2

answer

The number of characters allowed for a USPS state code is: -5 -2 -13 -1

question

4, 2, 3, 1

answer

Select the sequence of numbers that reflects the correct alphabetic order. -1 - Morton, Dianne -2 - Marsh, Danielle -3 - McDouglass, Dillard -4 - MacDouglas, David

question

4, 3, 2, 1

answer

Select the sequence of numbers that reflects the correct alphabetic order. -1 - Woods-Jones, Stefanie -2 - Ross, Kim -3 - Mitchell, Pat -4 - Jones, Sandra

question

Registered

answer

Which type of special postal service would you use for a heavy, expensive piece of medical equipment being returned to the manufacturer for a refund? -registered -first class -certified -special deliver

question

check carefully for any enclosures mentioned in letters

answer

Which statement is true regarding the procedures that the MA should perform when handling incoming mail? -do not open any mail addressed to the physician -check carefully for any enclosures mentioned in letters -initial each item -organize all correspondence in alphabetic order

question

watermark

answer

A marking in paper resulting from differences in thickness usually produced by the pressure of a projecting design in the mold is called a: -girth -portfolio -watermark -bond

question

questionnairre

answer

Which of the following words is spelled incorrectly? -pamphlet -questionnairre -height -committee

question

rhyhmic

answer

Which of the following words is spelled incorrectly? -wheal -prosthesis -rhyhmic -vacuum

question

perseverence

answer

Which of the following words is spelled incorrectly? -perseverrence -pruritus -infarction -cirrhosis

question

pronouns

answer

Words that replace nouns so that they do not have to be repeated constantly are called: -verbs -prepositions -pronouns -interjections

question

subject-clause

answer

Which of the following is not a basic sentence structure pattern? -subject-complement -subject-object -subject-clause -subject-predicate

question

girth

answer

A measure around a body or item is called: -girth -bond -ream -flush

question

clause

answer

A group of words containing a subject and predicate is called a: -flush -clause -portfolio -grammar

question

the physician's monthly statements

answer

Types of incoming mail would not include: -bills for office purchases -laboratory reports -the physician's monthly statements -payments for services

question

No. 10

answer

Which of the following is the usual business envelope size? -No. 5 -No. 10 -No. 6 3/4 -No. 5 3/4

question

13

answer

How many characters are allowed for a city name on an envelope? -10 -13 -16 -18

question

a certificate of mailing

answer

If proof of mailing is needed, the MA might ask the post office for. -special handling -insured mail -a certificate of mailing -a certificate of delivery

question

flush

answer

Setting even with the edge of a typed page or column, or having no indentation, is called: -flush -annotated -archaic -superfluous

question

number based on the weight of a ream of paper

answer

The substance number represents the: -number of reams of paper in a care -quantity of paper that weighs 20 pounds -number based on the weight of a ream of paper -measurement around a body or item.

question

referral and consultation reports

answer

Which of the following letters should the physician sign personally? -orders for office supplies -collection letters to delinquent accounts -letters of solicitation -referral and consultation reports

question

all of the above

answer

The medical facility can save mailing costs by: -using correct zip codes -presorting -using correct postage -all of the above

question

Can you make your appointment?

answer

Which of the following phrases or sentences could be used in an e-mail? -Can you make your appointment? -R U going to make UR appt? -Will u be there? -None of the above should be used

question

after the first draft of a letter

answer

Editing usually is done: -after the first draft of a letter -after the final draft of a letter -before the letter is written -while writing the first draft of a letter

question

most business forms

answer

Templates are available online for: -letters -memos -inventory forms -most business forms

question

all-in-one printer

answer

Which is probably the most economical printer for a medical office? -laser printer -all-in-one printer -inkjet printer -all are about the same

question

quality

answer

Which of the following affects the reader's impression of paper communication? -substance number -quality -girth -color

question

single

answer

Business letter are usually ____-spaced. -single -one-and-a-half -double -one-and-a-quarter

question

single

answer

The heading of continuation pages should be _____ spaced. -double -one-and-a-half -single -one-and-a-quarter

question

standard

answer

A newsletter sent to all patients should be sent as ____ mail. -first-class -bilk -registered -standard

question

priority

answer

First-class mail that weighs more than 13 ounces is ____ mail. -first-class -standard -priority -bulk

question

media

answer

Books, manuscripts, and computer-recorded items are classified as ____ mail. -first-class -standard -media -bulk

question

express

answer

To have mail delivered any day of the year, including Sundays and holidays, the MA should use ____ mail. -first-class -express -priority -bulk

question

express

answer

The fastest mail service offered by the USPS is ___ mail. -priority -express -first-class -registered

question

express

answer

Which type of mail is automatically insured up at $100 free of charge? -priority -express -first-class -registered

question

it can be used regardless of the current purchase price

answer

Which is true about the forever stamp? -it expires -it can be used regardless of the current purchase price -extra postage must be paid if the stamp was purchased at a price less than the current postal rate -it is unpopular

question

May

answer

Postage rates are usually adjusted in what month? -June -January -May -September

question

10

answer

Business envelopes are usually no. ____.

question

1

answer

The bottom margin of a letter should be ___ inch.

question

certified

answer

The best way to send a letter of great importance is via _____ mail.

question

categorize

answer

To place something in a specific division of a system of classification is to _______ it.

question

single

answer

Generally, a business letter is _____ spaced.

question

typist

answer

Reference initials identify the _____ of a letter.

question

annotating

answer

_____ means to furnish with notes, which are usually critical or explanatory.

question

image

answer

All the documents that leave the physician's office should project a professional _____.

question

grammar

answer

Good _____ is essential to writing effective, professional business letters.

question

prepositions

answer

Connecting words that show a relationship between nouns, pronouns, or other words in a sentence are called _____.

question

academic degree

answer

A title conferred by a college, university, or professional school is called a(n) ___ ____.

question

archived

answer

Susan spent most of the day making sure that the medical records that were more than 7 years old were _____ and readied for storage.

question

bond

answer

A heavier ____ paper looks more professional than regular copy paper.

question

clause

answer

A(n) ____ is a group of words containing a subject and predicate that functions as a member of a complex or compound sentence.

question

ream

answer

A(n) ____ of paper usually consists of just under or just over 500 sheets.

question

domestic

answer

Mail sent within the US and its territories is called ____ mail.

question

template

answer

A(n) _____ serves as a guide or a pattern.

question

weight

answer

A substance number is based on the _____ of a ream of paper.

question

Editing

answer

_____ is a process of preparing a publication for printing by altering, adapting, or refining the text.

question

courier service

answer

A(n) _____ _____ can transfer mail and packages from place to place for a fee.

Ch. 13 Written Communication ; Mail Processing – Flashcards

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