CAL POLY POMONA CIS 310 CH 8 Business Processes – Flashcards
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A process is a series of tasks that are completed in order to accomplish a goal; a process that is focused on achieving a goal THE BETTER THE PROCESS THE MORE EFFECTIVE THE BUSINESS
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What is a busienss process
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Create a list
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Document a process
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stores and tracks documents and supports the following functions: - Versions and timestamps. - Approvals and workflows. - Communication. will notify when a change to the document approved
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Document management system
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a software application with a centralized database that can be used to run an entire company THINK: PEOPLESOFT
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Enterprise Resource Planning (ERP system)
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stored in a single, central database. data entered in one part of the company can be immediately available to other parts of the company. An ERP can be used to manage an entire organization's operations.
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How is data stored in ERP system
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When an ERP vendor designs a module, it has to implement the rules for the associated business processes. rules reflect best practices for that process in that industry
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ERP modules
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Is ERP better than what currently doing Can you differnetiate from other companies if both use ERP Can ERP be customized to match any system you need
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ERP challenges
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SAP, Microsoft, Peoplesoft
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ERP vendor examples
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- Customer Relationship Management (CRM) systems - Supply Chain Management (SCM) systems
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What 2 additional system modules are offered by ERP vendors for organizations
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Customer Relationship Management (CRM) systems allow to managing a company's interaction with current and future customers. EXAMPLe: NETFLIX SUGGEST NEW SHOWS BASED ON WHAT YOU'VE WATCHED
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ERP and customer relationship management
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• Allows track goals and metrics for sales, marketing, and customer services. • Increase customer retention • Increase profitability • Facilitate to identify "who are your customers" • Permits to know "what is important to your customers" • Allows opportunity management
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Advantages of Customer Relationship Management (CRM) Systems
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an intentional effort to plan, document, implement, and distribute an organization's business processes with the support of information technology.
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Business Process Managment (BPM)
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- Automatize - Streamlining - Business process engineering
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3 different ways to utilize business process management
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Automating a process
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Automation
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• Empowering employees. • Built-in reporting. • Enforcing best practices. • Enforcing consistency.
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Benefits of business process management
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Look at your processes and see how you can tweak them to enhance process of your business "blow it up to see more indepth"
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Business process reengineering
