Business 101 Final. Marketing and productivity strategy. Employee – Flashcards
390 test answers
Unlock all answers in this set
Unlock answers 390question
Taxes and government regulations are part of the ________________ environment of business.
answer
economic and legal
Unlock the answer
question
___________ refers to the amount of output generated with a given amount of input, e.g., the number of pizzas produced per worker per hour.
answer
Productivity
Unlock the answer
question
Successful businesses are keenly focused on their:
answer
customers.
Unlock the answer
question
The total amount of money that businesses take in by selling goods and services is called ________.
answer
revenue
Unlock the answer
question
An activity which seeks to earn a profit by providing a good or service is known as a(n):
answer
business.
Unlock the answer
question
Retired people will be draining the U.S. economy of wealth. This is due to:
answer
The fact there are not enough workers in subsequent generations to support the ongoing drain of older persons into the social security system.
Unlock the answer
question
Appliance repair firms, tax consultants, law firms, and insurance companies are all business firms that are part of the:
answer
service sector.
Unlock the answer
question
Employers provide tools and technology for their employees in order to:
answer
improve their efficiency and productivity.
Unlock the answer
question
Since the beginning of the 1900s, the agricultural sector of the United States has:
answer
Experienced a significant drop in employment, mainly because of tremendous improvements in efficiency.
Unlock the answer
question
The global environment,
answer
is far reaching and affects all the other business environments.
Unlock the answer
question
Two factors of production that seem to contribute the most to a nation's ability to create wealth are:
answer
entrepreneurship and knowledge.
Unlock the answer
question
___________ is a measure of the general well-being and satisfaction derived from a variety of factors including political freedom, safety, education, and a clean environment.
answer
Quality of life
Unlock the answer
question
How is the profile of business owners changing?
answer
Businesses owned by minority women are growing at a faster rate than businesses owned by men or nonminority women.
Unlock the answer
question
As a factor of production, the term capital includes:
answer
tools, machinery, and buildings.
Unlock the answer
question
In today's competitive environment, good value means:
answer
providing quality products and services at competitive prices.
Unlock the answer
question
Empowerment means:
answer
giving employees the authority to make decisions.
Unlock the answer
question
The customers, employees, stockholders, suppliers, creditors, and others who stand to gain or lose by the policies and activities of a business represent the firm's:
answer
stakeholders.
Unlock the answer
question
Which of the following business policies would most likely help a single-parent family?
answer
Allowing family leave and flextime
Unlock the answer
question
In order to compete well and gain market share, contemporary businesses are changing to be more
answer
customer-driven
Unlock the answer
question
The immigrant population (both legal and illegal) is having a dramatic effect on
answer
schools, hospitals and other services type industries
Unlock the answer
question
In countries where businesses are government owned:
answer
there is less incentive to work hard.
Unlock the answer
question
Technology affects people in:
answer
all industries.
Unlock the answer
question
The green movement is:
answer
concerned with depletion of natural resources and leaving a large carbon footprint
Unlock the answer
question
A(n) ____________ is a person who assumes the risk of starting a business.
answer
entrepreneur
Unlock the answer
question
When corruption is present in the business environment:
answer
company leaders can threaten competitors and minimize competition.
Unlock the answer
question
The new era of business is likely to be dominated by the:
answer
information-based sector.
Unlock the answer
question
If a shortage exists for a good in a free-market economy, the:
answer
Price of the good will rise.
Unlock the answer
question
The four basic types of unemployment are frictional, structural, seasonal, and:
answer
cyclical.
Unlock the answer
question
There are some restrictions on freedom of assembly and freedom of speech under a ____________ system.
answer
mixed economy
Unlock the answer
question
A major premise of a socialist system is:
answer
to reduce the inequality in the distribution of wealth.
Unlock the answer
question
__________ unemployment refers to persons who purposefully quit their jobs and have not yet found a new job.
answer
Frictional
Unlock the answer
question
__________ unemployment refers to loss of jobs due to a recession or a similar downturn in the economy.
answer
Cyclical
Unlock the answer
question
The freedom of people to buy, sell, and use land, buildings, machinery, and inventions are basic capitalist rights under:
answer
The right to own private property.
Unlock the answer
question
One of the benefits of a free market is that:
answer
Businesses provide customers with quality products at fair prices.
Unlock the answer
question
___________ studies the operation of a nation's economy as a whole.
answer
Macroeconomics
Unlock the answer
question
Which of the following would be a topic emphasized in a macroeconomics course?
answer
Factors that determine how fast a nation's economy is growing.
Unlock the answer
question
Thomas Malthus was pessimistic about the ability of a society to achieve high standards of living for most of its citizens because he believed that:
answer
Significant population growth would result in shortages of food and resources.
Unlock the answer
question
One of the most significant problems faced by communist nations is:
answer
Persistent shortages of basic goods such as food and clothing.
Unlock the answer
question
A simple supply curve shows a relationship between the:
answer
Price of a good and the quantity of that good sellers are willing to offer for sale at a specific point in time.
Unlock the answer
question
The market price of apples is currently rising. In a free-market economy, the most likely explanation of this price change is that:
answer
There is a shortage in the market for apples.
Unlock the answer
question
Economics is the study of how a society _________________.
answer
employs resources to produce goods and services and distribute them among competing groups and individuals
Unlock the answer
question
When the market price of a good is above its equilibrium value, and all other determinants are unchanged:
answer
A surplus will exist in the market.
Unlock the answer
question
Which of the following is a basic right under capitalism?
answer
The right to compete.
Unlock the answer
question
__________ is a condition in which the price increases are slowing.
answer
Disinflation
Unlock the answer
question
An oligopoly is a market that is characterized by:
answer
A few large sellers who dominate the market.
Unlock the answer
question
The main goal of resource development is to find ways to:
answer
Increase the amount of resources and create conditions that will make better use of those resources.
Unlock the answer
question
A(n) _____________ curve shows the relationship between the price of a good and the quantity of that good people are willing and able to buy in a given time period.
answer
demand
Unlock the answer
question
As the term "global" become "local", and as we see more opportunities to compete in the global market,
answer
the long-term trend is for most nations to operate as mixed economies.
Unlock the answer
question
A command economic system is characterized by:
answer
Reliance on the government to determine what is produced and who gets the output.
Unlock the answer
question
The freedom of people to decide where they want to work and live, and what they want to buy or sell are basic capitalist rights under:
answer
Freedom of choice.
Unlock the answer
question
Which of the following statements most accurately identifies a limitation of the free-market economic system?
answer
Free-market economies tend to result in unequal distribution of wealth.
Unlock the answer
question
If businesses are producing at capacity, and the nation is experiencing almost full employment (a very low rate of unemployment - less than 2%), the Fed may decide to:
answer
Increase interest rates.
Unlock the answer
question
Both socialism and communism are variations of:
answer
Command economies
Unlock the answer
question
On its website, Papa John's Pizza compares itself to the competition with the following message: "better ingredients, better pizza". The company wants to achieve:
answer
Product differentiation
Unlock the answer
question
The U.S. economic system relies on
answer
Key economic indicators such as GDP, to measure economic progress.
Unlock the answer
question
Under capitalism:
answer
Most of the means of production and distribution are privately owned and operated for profit.
Unlock the answer
question
In volume of exports, the three leading nations are:
answer
U.S., Germany, and China.
Unlock the answer
question
A favorable balance of trade occurs when the value of:
answer
the value of imports is less than the value of exports.
Unlock the answer
question
Trade experts' concerns about trading with China include:
answer
its political system, counterfeiting activities, and human rights abuses.
Unlock the answer
question
Which of the following is considered when calculating a country's balance of payments?
answer
military expenditures
Unlock the answer
question
A __________ represents a long-term partnership between two or more companies established to help each firm build competitive market advantages, without sharing the cost of risk.
answer
strategic alliance
Unlock the answer
question
Companies may have several reasons for creating joint ventures. Which of the following statements is one reason why firms may decide to form a joint venture?
answer
They will save time to market if they pool their technological know-how.
Unlock the answer
question
CAFTA consists of:
answer
free trade agreement with Costa Rica, the Dominican Republic, El Salvador, Guatemala, Honduras, Nicaragua., and the U.S.
Unlock the answer
question
______________ was an 18th century belief that a nation should try to sell more goods to other nations than it buys from them.
answer
Mercantilism
Unlock the answer
question
An unfavorable balance of trade occurs when the value of:
answer
Imports exceed the value of exports
Unlock the answer
question
The outlook for growth in global trade appears to be:
answer
more interesting yet more challenging every day.
Unlock the answer
question
The largest importer in the global market today is:
answer
The United States
Unlock the answer
question
________ tariffs are designed to raise money for the government.
answer
Revenue
Unlock the answer
question
The federal government created ___________ to help small and medium sized businesses get involved in exporting.
answer
Export Assistance Centers
Unlock the answer
question
With GDP totaling more than $570 billion, the common market known as COMESCA is:
answer
composed of Southern African and Eastern African nations.
Unlock the answer
question
One advantage of free trade is:
answer
innovation for new products occurs which keeps firms competitively challenged.
Unlock the answer
question
The __________ represents the first attempt to establish a truly global mediation center to resolve international trade disputes.
answer
World Trade Organization
Unlock the answer
question
A risk unique to firms with direct investment in a foreign county is the potential takeover of the firm's assets by the government of that country. This takeover is called a(n):
answer
expropriation.
Unlock the answer
question
The concept of free trade means:
answer
goods and services can be traded freely across borders without political and/or economic barriers.
Unlock the answer
question
The value of goods imported into France exceeds the value of French exports. This indicates that France:
answer
Has a trade deficit.
Unlock the answer
question
A sociological challenge that must be overcome in order to be successful in the global market is:
answer
A lack of cultural understanding.
Unlock the answer
question
One objective of NAFTA is:
answer
promote conditions of fair competition for the three trading partners
Unlock the answer
question
Ethnocentricity means:
answer
You believe your culture is superior to others.
Unlock the answer
question
As a business strategy, the strategy behind "dumping" is to ___________.
answer
gain a foothold in a new market
Unlock the answer
question
Another name for a common market is:
answer
Trading bloc.
Unlock the answer
question
__________ is lowering the value of a nation's currency relative to other currencies.
answer
Devaluation
Unlock the answer
question
If global trade experts predict that the value of the dollar will soon fall, it will result in:
answer
Prices of imported goods rising, but prices of U.S. goods sold overseas falling
Unlock the answer
question
The purpose of the General Agreement on Tariffs and Trade (GATT) is to:
answer
facilitate global trade
Unlock the answer
question
A disadvantage of licensing is:
answer
the licensee may decide to use the expertise you have developed, break the agreement, and begin producing the product on his/her own.
Unlock the answer
question
The two basic types of tariffs are:
answer
revenue and protective
Unlock the answer
question
Which of the following sociocultural forces can have a significant impact on global business operations?
answer
Religion
Unlock the answer
question
Although college graduates would prefer to work for socially responsible companies,
answer
they are not in agreement with what it means to be socially responsible.
Unlock the answer
question
Considering the potential impact on others prior to making a decision is consistent with ________ behavior.
answer
ethical
Unlock the answer
question
Which of the following is a reason why a business should be managed ethically?
answer
It is the right thing to do.
Unlock the answer
question
One problem with conducting a social audit is:
answer
how to determine what should be measured and how to calculate the effect on society.
Unlock the answer
question
Going green means:
answer
increasing one's initiatives toward a concern for the environment.
Unlock the answer
question
Which of the following statements describes ethical behavior in the U.S.?
answer
We can find common moral values that many Americans uphold, including respect for human life, self-control, honesty, integrity, and courage.
Unlock the answer
question
Following an ethics-based approach to decision making will normally lead to higher:
answer
trust and cooperation.
Unlock the answer
question
The first step when facing an ethical dilemma is to ask:
answer
"Is it legal?"
Unlock the answer
question
Ethical dilemmas in business:
answer
often force us to choose between equally unsatisfactory alternatives.
Unlock the answer
question
When Bagel Works employs in-store recycling, composting, and uses nontoxic cleaners, Bagel Works is participating in:
answer
corporate responsibility.
Unlock the answer
question
We describe charitable donations by corporations to nonprofit organizations as _________.
answer
corporate philanthropy
Unlock the answer
question
To improve America's business ethics:
answer
company leaders should adopt and support a corporate code of ethics.
Unlock the answer
question
Relationships between businesses and among nations,
answer
should be based on fairness, honesty, openness, and moral integrity.
Unlock the answer
question
Following an ethics-based approach to decision making will normally lead to:
answer
lower employee turnover.
Unlock the answer
question
Which of the following is a characteristic of an effective ethics officer?
answer
(S)he has a capacity to serve as a counselor and an investigator.
Unlock the answer
question
Compliance-based ethics codes:
answer
conform to laws and regulations.
Unlock the answer
question
Many Americans define ethical behavior according to the situation in which they find themselves. This suggests that there may be situations where ________ to cheat, steal, or lie.
answer
it might be OK
Unlock the answer
question
When working with international firms, U.S. businesses:
answer
expect socially responsible behavior from their business partners.
Unlock the answer
question
A recent study revealed that most Americans have:
answer
few moral absolutes.
Unlock the answer
question
A phone call to a government official by an employee of the Enron Corporation disclosed the deception and dishonesty of the firm's accounting records. This employee played the role of a:
answer
whistleblower.
Unlock the answer
question
An ethical dilemma refers to a situation where you must:
answer
choose between equally unsatisfactory alternatives.
Unlock the answer
question
Purposefully understating your firm's income to avoid paying higher taxes is an example of:
answer
Illegal behavior.
Unlock the answer
question
When discussing moral and ethical issues, it is helpful to remember that ethical behavior begins with __________________.
answer
each of us
Unlock the answer
question
________ refers to standards of moral behavior.
answer
Ethics
Unlock the answer
question
Corporate values are:
answer
learned by observing the actions of others in the organization.
Unlock the answer
question
After developing a code of ethics, it should be communicated to:
answer
everyone with whom the business has dealings.
Unlock the answer
question
Insider trading involves:
answer
investors using private company information to further their own fortunes.
Unlock the answer
question
Compliance based ethics codes typically:
answer
rely on laws and regulations outside the firm for guidance.
Unlock the answer
question
Many individuals today believe that ethical behavior is determined by what is best for them at the time. This is an example of:
answer
Situational ethics.
Unlock the answer
question
In recent years, progressive firms have embarked upon ___________, where they will commit company resources and expertise toward helping-out in emergency type situations.
answer
corporate social initiatives
Unlock the answer
question
____________ comprise about 20% of all businesses but account for about 81% of U.S. business receipts.
answer
Corporations
Unlock the answer
question
The most popular type of business for franchising is:
answer
Restaurants
Unlock the answer
question
"Double taxation" means:
answer
Corporations pay taxes on their profits. If they distribute after-tax profits to the stockholders, the stockholders also pay taxes on the distribution.
Unlock the answer
question
A merger involving a software producer and a clothing manufacturer is an example of a:
answer
Conglomerate merger.
Unlock the answer
question
An evaluation of franchising would conclude that this type of arrangement:
answer
Appeals to people who want to own a business, but are not comfortable starting a company from scratch.
Unlock the answer
question
When a sole proprietor dies:
answer
The sole proprietor's heirs have the option of taking over the business.
Unlock the answer
question
The form of business ownership best suited to raising large amounts of money for expansion is the:
answer
Corporation
Unlock the answer
question
One important consideration when prospecting for a good franchise business is:
answer
The market potential for the product or service, at the prices you need to charge.
Unlock the answer
question
The __________ is the most common form of business ownership.
answer
sole proprietorship
Unlock the answer
question
Which of the following is not a disclosure that should be part of a partnership agreement?
answer
The list of personal assets of each partner.
Unlock the answer
question
The organizational structure of a corporation permits:
answer
Stockholders to elect the Board of Directors.
Unlock the answer
question
Nick wants to start his own business. Nick should consider a sole proprietorship if he:
answer
Wants to be his own boss and can accept unlimited liability.
Unlock the answer
question
The reason a professional such as a lawyer or doctor would incorporate his/her business is
answer
to protect his/her other assets with limited liability.
Unlock the answer
question
_____________ is by far the most popular target for American franchisors seeking to establish franchises in other countries.
answer
Canada
Unlock the answer
question
A separation between ownership and management is most likely to occur in a:
answer
Corporation
Unlock the answer
question
The __________ is usually the easiest form of business to start and end.
answer
sole proprietorship
Unlock the answer
question
Which of the following statements about the operation of a corporation is correct?
answer
A corporation receives its charter from a state government.
Unlock the answer
question
The S corporation is likely to be less popular in the future because:
answer
Limited liability companies, which do not have the restrictive eligibility requirements of S corporations and offer greater flexibility in the choice of tax treatment, are now legal in all 50 states.
Unlock the answer
question
Earnings of C (conventional) corporations can be:
answer
Taxed twice if they are distributed as dividends to stockholders.
Unlock the answer
question
Global franchising offers:
answer
Opportunities for both large and small franchises.
Unlock the answer
question
A significant disadvantage of owning a sole proprietorship is the:
answer
Overwhelming time commitment often required of the owner.
Unlock the answer
question
To many businesspeople, one of the major attractions of a sole proprietorship is:
answer
The chance to be their own boss.
Unlock the answer
question
Which of the following statements is the most accurate? Sole proprietorships:
answer
Are taxed at the owner's personal tax rate.
Unlock the answer
question
An entrepreneur who wishes to start a business with little delay or hassle, and who wants to be his or her own boss, should organize the business as a:
answer
Sole proprietorship.
Unlock the answer
question
The board of directors for a corporation is elected by its:
answer
Stockholders
Unlock the answer
question
Three types of corporate mergers are:
answer
Vertical, horizontal, and conglomerate.
Unlock the answer
question
A partner (owner) who invests money in a business, does not take an active role in managing the operation, and is only subject to losing the funds he/she invested.
answer
Limited partner.
Unlock the answer
question
One reason limited liability companies have become so popular is that they:
answer
Can be taxed either as a corporation or as a partnership, so owners can choose the tax treatment that is most advantageous for their situation.
Unlock the answer
question
A conglomerate merger will:
answer
Diversify business operations and investments.
Unlock the answer
question
Compared to the C-corporation, the limited liability company is an attractive form of business ownership because:
answer
Once formed, the limited liability company does not require the firm to hold annual meetings, and has the option to avoid double taxation.
Unlock the answer
question
One reason we have seen continued growth in home-based businesses is:
answer
affordable computer and information technology makes it easier to compete.
Unlock the answer
question
Similar to how large businesses proceed, small businesses make marketing decisions _____________.
answer
before a product is developed or store is opened
Unlock the answer
question
A good business plan will:
answer
describe all aspects of the business, including product, the target market, the nature of the competition, any financial resources, and the owner's qualifications.
Unlock the answer
question
A creative person working within a corporation to launch new products and generate new profits is known as a(n):
answer
intrapreneur
Unlock the answer
question
A business's size is measured:
answer
in relation to other firms in its industry.
Unlock the answer
question
Bankers and potential investors are likely to read ___________ first.
answer
the executive summary
Unlock the answer
question
Entrepreneurs seeking financial support from bankers and potential investors should:
answer
create a detailed business plan to help the bankers and investors understand why this business will succeed.
Unlock the answer
question
Business incubators are usually government-funded facilities intended to:
answer
offer startup firms low-cost office space and basic business services.
Unlock the answer
question
Affiliate marketing is a web-based business strategy that:
answer
Rewards individuals who are willing to link a company's website to their blog or social network page.
Unlock the answer
question
A ________ refers to people with unsatisfied wants and needs who are willing and able to buy a product or service.
answer
market
Unlock the answer
question
When starting a small business, it's important to remember:
answer
learning from others and gaining relevant business experience improves the odds for success.
Unlock the answer
question
One of the best places for young entrepreneurs to start shopping for a SBA loan is a:
answer
Small Business Development Center.
Unlock the answer
question
Business owners who prefer to maintain their businesses at a manageable size are called:
answer
micropreneurs
Unlock the answer
question
Successful entrepreneurs are self-nurturing. This means they:
answer
believe in themselves and their ideas.
Unlock the answer
question
Increased participation in small business exporting owes credit to ________.
answer
technological advances such as the Internet and PayPal for safely fulfilling orders
Unlock the answer
question
A firm or individual providing financial capital to small businesses in exchange for an ownership stake in the company is called a:
answer
venture capitalist.
Unlock the answer
question
The Small Business Administration's microloan program awards loans to entrepreneurs based primarily on their:
answer
integrity and sound business idea.
Unlock the answer
question
Using the analogy of boulders vs. sand for filling a hole, the textbook points out that:
answer
small businesses can serve niche markets that larger firms do not serve well.
Unlock the answer
question
often find more job satisfaction than their counterparts in big business. Small business employees:
answer
often find more job satisfaction than their counterparts in big business.
Unlock the answer
question
Successful entrepreneurial teams:
answer
bring a variety of talent to the business venture.
Unlock the answer
question
Enterprise zones are specific geographic areas that:
answer
attract business investment by offering lower taxes and government support for development.
Unlock the answer
question
To be considered part of a market, an individual must:
answer
have both a willingness to buy and the financial resources needed to buy.
Unlock the answer
question
Successful small business owners are:
answer
valuable sources for information since you can learn from their experiences.
Unlock the answer
question
Enterprise zones are:
answer
specific locations across the U.S. where entrepreneurs can set-up shop and receive tax breaks for operating in these areas
Unlock the answer
question
A detailed written statement that describes the nature of the business, the target market, the firm's competitive advantages, as well as the owner's resources and qualifications is a:
answer
business plan.
Unlock the answer
question
The Small Business Administration defines a small business as a firm that:
answer
is independently owned but not dominant in its industry.
Unlock the answer
question
One reason why many U.S. small businesses are not involved in exporting is:
answer
many of these firms do not know how to get started.
Unlock the answer
question
The size of the world market is:
answer
6.9 billion
Unlock the answer
question
Which of the following is a characteristic of successful entrepreneurs?
answer
Action-oriented
Unlock the answer
question
Which of the following best describes the outlook for small businesses in international markets?
answer
the world is a larger, and potentially a more lucrative market than the U.S. domestic market
Unlock the answer
question
__________ involves setting the organization's vision, goals, and objectives.
answer
Planning
Unlock the answer
question
Autocratic leadership is likely to be effective when:
answer
the organization faces an emergency situation.
Unlock the answer
question
One of the four primary functions of management is:
answer
controlling
Unlock the answer
question
The first step in the rational decision-making model is to:
answer
define the situation.
Unlock the answer
question
__________ is the management function that involves determining whether an organization is progressing toward its goals, rewarding employees for doing a good job, and taking corrective action when they are not.
answer
Controlling
Unlock the answer
question
The revolution in management that is currently underway suggests that the most effective managers of the future will:
answer
emphasize team work.
Unlock the answer
question
Which of the following activities would be a part of the leading function of management?
answer
Training and coaching workers to help them understand their job and perform it effectively
Unlock the answer
question
__________ include dealers, who buy products to sell to others, and ultimate customers who buy products for their own personal use.
answer
External customers
Unlock the answer
question
____________ is concerned with finding the right information and making that information accessible and understood by everyone in an organization.
answer
Knowledge management
Unlock the answer
question
Leadership, coaching, and morale building are all part of a manager's _________ skills.
answer
human relations
Unlock the answer
question
__________ are specific, short-term, measurable results an organization wants to achieve in order to fulfill its long term goals.
answer
Objectives
Unlock the answer
question
In comparing the types of skills used by managers at different levels within an organization, which of the following is true?
answer
First-line managers use mainly technical and human relations skills, while top managers devote most of their time to activities involving human relations and conceptual skills
Unlock the answer
question
__________ is the management function that involves allocating resources, assigning tasks, and establishing procedures for accomplishing the organizational objectives.
answer
Organizing
Unlock the answer
question
____________ skills include the ability to perform tasks of a specific department or job, such as selling (marketing) or bookkeeping (accounting).
answer
Technical
Unlock the answer
question
The downsizing that has occurred in recent years has __________ middle managers in many organizations.
answer
eliminated the jobs of some
Unlock the answer
question
___________ involves recruiting, hiring, motivating, and retaining the best people available to accomplish the company's objectives.
answer
Staffing
Unlock the answer
question
A(n) __________ is used by an organization to show who is accountable for the completion of specific work and who reports to whom.
answer
organization chart
Unlock the answer
question
__________ are units within an organization that receive services from other units within the organization.
answer
Internal customers
Unlock the answer
question
How are managers today different from managers in the past?
answer
Managers today emphasize teamwork
Unlock the answer
question
One difference between managers and leaders is that:
answer
mangers work to achieve stability while leaders embrace change.
Unlock the answer
question
The level of management that is directly responsible for assigning specific jobs to workers and evaluating their daily performance is called:
answer
supervisory management.
Unlock the answer
question
__________ is choosing among two or more alternatives.
answer
Decision-making
Unlock the answer
question
Which of the following should form the foundation of a firm's control system?
answer
Accounting and finance
Unlock the answer
question
Strategic planning looks at the organization as a whole, while ________ planning focuses on daily tasks and decisions.
answer
operational
Unlock the answer
question
When a firm makes use of the SWOT analysis, one of its objectives is to:
answer
identify the things it does well as an organization and the things it needs to improve.
Unlock the answer
question
Which of the following activities is part of the planning function of management?
answer
Looking at market forecasts to identify future business opportunities and challenges
Unlock the answer
question
Managers who listen to their subordinates and allow them to participate in decision-making are using the ____________ style of leadership.
answer
participative
Unlock the answer
question
__________ planning determines the major goals of an organization and lays the foundation for obtaining and using resources to achieve those goals.
answer
Strategic
Unlock the answer
question
A __________ analysis is used to help companies evaluate their internal strengths and weaknesses, and develop an awareness of external threats and opportunities.
answer
SWOT
Unlock the answer
question
Leaders
answer
embrace change.
Unlock the answer
question
The line of authority that moves from the top of a hierarchy to the lowest level is called the:
answer
chain of command.
Unlock the answer
question
________ refers to the process of dividing organizational functions (sales, production, accounting/bookkeeping) into separate units.
answer
Departmentalization
Unlock the answer
question
One advantage of a bureaucratic organization is that:
answer
employees know they are expected to follow the rules and regulations.
Unlock the answer
question
Which of the following are common responses of employees when faced with change?
answer
"That's the way we've always done things"
Unlock the answer
question
Fayol's _____________ principle states that each worker should report to one, and only one, boss.
answer
unity of command
Unlock the answer
question
All organizations have two organizational systems:
answer
the formal organization and the informal organization.
Unlock the answer
question
Matrix organizational structures were first developed in:
answer
the aerospace industry.
Unlock the answer
question
Which of the following is true of cross-functional teams?
answer
Cross-functional teams work best when the voice of the customer is brought into the organization
Unlock the answer
question
The concept of ____________ suggests that as a firm produces more, the average cost of goods produced goes down.
answer
economies of scale
Unlock the answer
question
Which of the following is considered to be a disadvantage of functional departmentalization?
answer
There may be a lack of communication among the different departments
Unlock the answer
question
Due to more emphasis on empowerment and more talented and better-educated lower level management, span of control in organizations has __________.
answer
increased
Unlock the answer
question
Staff positions in an organization:
answer
support and assist the line positions.
Unlock the answer
question
In recent years, large organizations have tried to improve their efficiency in communication and decision making by:
answer
eliminating several layers of management.
Unlock the answer
question
__________ are responsible for directly achieving organizational goals.
answer
Line personnel
Unlock the answer
question
Which of the following is an example of a move to reorganize?
answer
Reducing the labor force within your business
Unlock the answer
question
The optimum number of subordinates a manager can supervise is referred to as the:
answer
span of control.
Unlock the answer
question
______________ organizations are characteristic of many layers of management and function with well-defined rules and procedures.
answer
Bureaucratic
Unlock the answer
question
The process of setting up individual functional units of the business to do specialized tasks is called:
answer
Departmentalization.
Unlock the answer
question
A ____________ organization is characterized by direct two-way lines of responsibility, authority, and communication running from the top to the bottom of the organization, with all people reporting to only one supervisor.
answer
line
Unlock the answer
question
In Weber's view of a bureaucratic organization, the organization demanded:
answer
clearly established rules and guidelines that were to be precisely followed.
Unlock the answer
question
Organizing a business begins with:
answer
determining the work to be done.
Unlock the answer
question
Which of the following factors help determine a manager's span of control?
answer
The level of standardization of the work to be done
Unlock the answer
question
__________ refer to those functions that an organization does as well as, or better than, any other organization in the world.
answer
Core competencies
Unlock the answer
question
The ___________ is the nerve center of the informal organization.
answer
Which of the following determines the degree of decentralization a firm might use?
Unlock the answer
question
Which of the following determines the degree of decentralization a firm might use?
answer
The degree to which lower level management is empowered to make decisions.
Unlock the answer
question
The widely shared values within an organization that provide unity and cooperation to achieve common goals is together known as the:
answer
organizational culture.
Unlock the answer
question
In open organizations the informal organization can be:
answer
an asset that promotes harmony among workers.
Unlock the answer
question
Which of the organization models follows all of Fayol's traditional management rules?
answer
Line organizations
Unlock the answer
question
Which of the following is an advantage of a matrix organization structure?
answer
It provides for efficient use of organizational resources
Unlock the answer
question
Fayol's ____________ principle says that workers' attitudes would create an environment of pride and loyalty within an organization.
answer
esprit de corps
Unlock the answer
question
The ___________ National Quality Award is given to firms that achieve an outstanding level of overall quality based on performance in seven key areas.
answer
Malcolm Baldrige
Unlock the answer
question
An example of a __________ is building a new home on a lot.
answer
fixed-position layout
Unlock the answer
question
Enterprise resource planning (ERP) goes beyond the capabilities of MRP because it:
answer
monitors the computerized functions of all the divisions and subsidiaries of the firm in a single software program.
Unlock the answer
question
Contemporary producers and their suppliers,
answer
locate close together to decrease the cost of distribution.
Unlock the answer
question
In recent years, the service sector of the U.S. economy has:
answer
grown much more rapidly than the manufacturing sector.
Unlock the answer
question
The goal of lean manufacturing is to:
answer
produce goods and services with less of everything that goes into the process.
Unlock the answer
question
__________ is the process of selecting a geographic location for a company's operations.
answer
Facility location
Unlock the answer
question
In manufacturing, a __________ is used to produce large quantities of a few types of products.
answer
assembly-line layout
Unlock the answer
question
Operations management becomes a(n) ____________ when companies outsource several processes and create a network of firms that cooperatively produce products and services.
answer
interfirm process
Unlock the answer
question
In manufacturing, one way to compete with cheap labor is to:
answer
use robots.
Unlock the answer
question
____________ standards are concerned with the best practices for managing an organization's environmental impacts.
answer
ISO 14000
Unlock the answer
question
In ___________, materials are physically or chemically changed to produce a product.
answer
process manufacturing
Unlock the answer
question
______________ means tailoring products to meet the needs of a large number of individual customers.
answer
Mass customization
Unlock the answer
question
A basic characteristic of flexible manufacturing is that it:
answer
uses machines designed to perform multiple tasks so they can be used to produce a variety of products.
Unlock the answer
question
A bar graph that shows what projects or tasks are in process and how much of each is completed is called a(n):
answer
Gantt chart.
Unlock the answer
question
Firms often use a(n) _____________ when working on a major project involving the production of a large item such as an airplane, ship, or bridge.
answer
fixed-position layout
Unlock the answer
question
Today manufacturers are relying more heavily on:
answer
one or two suppliers because firms share so much information.
Unlock the answer
question
__________ is the physical arrangement of resources in the production process.
answer
Facility layout
Unlock the answer
question
The U.S. economy is now dominated by the _________ sector.
answer
service
Unlock the answer
question
A firm would be most likely to employ statistical process control (SPC) if it wanted to:
answer
make sure products meet quality standards all along the production process.
Unlock the answer
question
A benefit of CAD (Computer Aided Design) and CAM (Computer Assisted Manufacturing) is:
answer
it permits customization without a significant increase in price.
Unlock the answer
question
The first step in the development of a PERT chart is:
answer
analyzing the tasks and determining the sequence in which they must be performed.
Unlock the answer
question
___________ is a computer application that enables a firm to combine computerized functions of all divisions and subsidiaries of the firm into a single, integrated software program that uses a single database.
answer
Enterprise resource planning (ERP)
Unlock the answer
question
Lean manufacturing ___________ productivity.
answer
increases
Unlock the answer
question
A(n) __________ puts together components to make a product.
answer
assembly process
Unlock the answer
question
__________ is the creation of goods and services using land, labor, capital, entrepreneurship, and knowledge.
answer
Production
Unlock the answer
question
___________ is a technique to analyze and sequence tasks involved in completing a project, to estimate the time needed to complete each task, and to determine the minimum amount of time needed to complete each project.
answer
PERT
Unlock the answer
question
In a PERT network, the sequence of tasks that takes the longest to complete is called the:
answer
critical path.
Unlock the answer
question
ERP is the acronym for:
answer
Enterprise Resource Planning.
Unlock the answer
question
Operations management is a specialized area in management that converts resources into:
answer
both goods and services.
Unlock the answer
question
When it comes to motivating Millennials and Gen Xers, it is important for managers to know that they have a few things in common. One important likeness is:
answer
They expect change
Unlock the answer
question
_________ blends Japanese and American management practices into a hybrid approach which calls for long-term employment, collective decision making, and individual responsibility for the outcome of decisions.
answer
Theory Z
Unlock the answer
question
_________________ was the father of scientific management.
answer
Frederick Taylor
Unlock the answer
question
Abraham Maslow thought that once needs at one level of his hierarchy were met:
answer
another, higher order need would emerge to motivate that person.
Unlock the answer
question
Theory X managers are likely to believe that:
answer
the average person dislikes work and will seek to avoid it when possible.
Unlock the answer
question
The concept that a hierarchy of human needs could be used to explain motivation was developed by:
answer
Abraham Maslow.
Unlock the answer
question
______________ was the dominant strategy for improving worker productivity during the early 1900s.
answer
Scientific management
Unlock the answer
question
Researchers David Nadler and Edward Lawler suggest that in order to use expectancy theory to improve worker motivation, the first thing managers should do is:
answer
determine what rewards are valued by employees.
Unlock the answer
question
Herzberg's research found that the factor that ranked highest as a motivator was:
answer
a sense of achievement.
Unlock the answer
question
Expectancy theory suggests that managers attempting to improve employee performance would be well advised to:
answer
set attainable performance goals.
Unlock the answer
question
Reflecting upon the differences in Type J and Type A work environments, which of the following statements is fundamental to Type J:
answer
Type J, unlike Type A environments embrace consensual decision-making and have a concern for the employee's life at work and outside of work.
Unlock the answer
question
As a contemporary manager, your employees will perceive that their opinions are more valued if:
answer
you provide settings where employees have the opportunity to converse with all levels of management.
Unlock the answer
question
The Hawthorne studies were conducted by ____________ and his colleagues from Harvard University.
answer
Elton Mayo
Unlock the answer
question
A key idea in reinforcement theory is that:
answer
managers can use both rewards and punishment to influence employee behavior.
Unlock the answer
question
Equity theory states that employees will perform well if they:
answer
believe the reward they receive fairly compensates them for their efforts when compared to others in similar positions.
Unlock the answer
question
According to Herzberg, the difference between motivators and hygiene factors is:
answer
overall, motivators related to greater job satisfaction, while hygiene factors made the work place a satisfying place to thrive.
Unlock the answer
question
The characteristic of work that is concerned with the amount of direct and clear information employees receive about performance is called:
answer
feedback.
Unlock the answer
question
In Maslow's hierarchy, __________ needs refer to the desire to reach one's fullest potential.
answer
self-actualization
Unlock the answer
question
________ is a system of goal setting and implementation that involves a cycle of discussion, review, and evaluation of objectives among top and middle managers, supervisors, and employees.
answer
Management by objectives
Unlock the answer
question
Equity judgments are based on:
answer
people's perceptions.
Unlock the answer
question
Which of the following statements about cultural differences in the workplace is most accurate?
answer
Managers must be very aware of cultural differences and recognize that different employees may respond best to different management and motivational styles.
Unlock the answer
question
As a contemporary manager, your employees will be motivated to provide you with important feedback if:
answer
you solicit open-ended responses from your employees.
Unlock the answer
question
According to goal-setting theory, in order for goals to enhance motivation and performance they must be:
answer
accompanied by feedback.
Unlock the answer
question
Which of the following statements about high-context cultures reflects how managers in this type of culture might operate?
answer
as a sales professional trying to sell your product to a business that operates with a high context culture, you may have to visit the decision makers several times and get to know them on a personal level
Unlock the answer
question
The findings of the Hawthorne studies led researchers to look more closely at how ____________ could lead to better productivity.
answer
the human side of motivation
Unlock the answer
question
A problem with equity judgments is that employees often ________ their own contributions to the success of a business.
answer
overestimate
Unlock the answer
question
__________ is the degree to which a job requires doing a task with a visible outcome from beginning to end.
answer
Task identity
Unlock the answer
question
Herzberg's research indicated that employees are motivated by job content. Contemporary managers focus on _____________ by increasing the significance of the job, and even providing the employee with important feedback.
answer
enriching the job
Unlock the answer
question
Herzberg found that factors that provided the highest level of motivation were mostly associated with:
answer
job content.
Unlock the answer
question
According to Herzberg's views, which of the following strategies would be most likely to result in a higher level of worker motivation?
answer
Making the work itself more interesting and challenging
Unlock the answer
question
Which of the following workers would be the best example of a contingent worker?
answer
an accountant hired to help during the busy tax season
Unlock the answer
question
If a firm wants to know why valuable employees are leaving the company, it will conduct ___________.
answer
exit interviews
Unlock the answer
question
Which of the following statements about performance appraisals is the most accurate?
answer
The discussion of the results of a performance evaluation with an employee should allow the employee an opportunity to make suggestions about how to improve on current procedures.
Unlock the answer
question
Which of the following strategies is used by a human resource manager whose goal is to fill an open position from within the company?
answer
advertise the opportunity for a promotion to current employees
Unlock the answer
question
The purpose of a performance appraisal is to:
answer
improve employee performance.
Unlock the answer
question
A ____________ is a statement that identifies the minimum qualifications required of a worker in order to perform a specific job.
answer
job specification
Unlock the answer
question
Which of the following statements identifies a key difference between a job description and a job specification?
answer
A job description is a statement about the job, while a job specification is a statement about the person who does the job.
Unlock the answer
question
In a _____________ arrangement two part-time employees fill one full-time job.
answer
job sharing
Unlock the answer
question
The purpose of ____________ is to increase an employee's ability to perform productively.
answer
training and development
Unlock the answer
question
The _______________ doctrine states that employers have as much right to fire workers as the workers have to leave the company voluntarily.
answer
employment at will
Unlock the answer
question
Shadowing is another term used to refer to _____________.
answer
on-the-job training
Unlock the answer
question
As companies continue to develop women and minorities for management positions, they:
answer
increase the available talent pool of skilled employees.
Unlock the answer
question
Employment testing:
answer
should be directly related to the job.
Unlock the answer
question
Which of the following statements is the most accurate description of the impact the Americans with Disabilities Act of 1990 (ADA) has had on businesses?
answer
Most firms are finding that the cultural changes required by ADA are more difficult to implement than the structural changes.
Unlock the answer
question
Which of the following statements about recruiting is most accurate?
answer
It is important for a firm to recruit and hire people who are not only skilled but also fit in with the firm's culture and leadership style.
Unlock the answer
question
Computer and robotics training is sometimes performed in a nearby classroom type setting. We refer to near-the-job-training as _____________.
answer
vestibule training
Unlock the answer
question
Humphrey Communications uses a flextime plan, however, all employees must be on the job from 10:00 a.m. until 2:00 p.m. These hours are referred to as the:
answer
core time.
Unlock the answer
question
A reason workers tend to receive fewer promotions than in the past is that:
answer
the movement toward flatter organizational structures, provide fewer opportunities to move upward.
Unlock the answer
question
Internet-based training courses are sometimes also called:
answer
distance learning.
Unlock the answer
question
__________ is a type of training that duplicates the exact combination of conditions that occur on the job.
answer
Job simulation
Unlock the answer
question
With the advent of more sophisticated technology, employers who operate locally and globally and want all employees to receive the same training may opt for _____.
answer
online training programs
Unlock the answer
question
Which of the following is a valid statement about contingent workers?
answer
An increasing number of companies are hiring skilled professionals such as accountants as part of their contingent workforce.
Unlock the answer
question
___________ is the process of training and educating employees to become good managers and then developing their managerial skills over time.
answer
Management development
Unlock the answer
question
CareerBuilder and the Monster are examples of:
answer
Internet services firms can use to recruit employees.
Unlock the answer
question
Which of the following statements describes the relationship between employee training and employee development?
answer
Training is short-term skills oriented while development is long-term career oriented.
Unlock the answer
question
Which of the following statements best describes the current view of the role of human resource management within a firm?
answer
human resource management functions have become so important that in many firms all managers now perform them
Unlock the answer
question
In a(n) ______________ an inexperienced worker learns by working alongside an experienced employee to master the skills and procedures of a craft.
answer
apprenticeship program
Unlock the answer
question
Corporate managers who supervise, coach, and guide lower-level employees and serve as their organizational sponsors are called:
answer
mentors.
Unlock the answer
question
Which of the following statements about networking is the most accurate?
answer
Students can begin building network connections in college, even before they take on a full time job.
Unlock the answer
question
Employers must verify that employment candidates are eligible to work in the U.S. as mandated by:
answer
Immigration Reform and Control Act
Unlock the answer
question
Which of the following statements about the distinction between consumer goods and B2B goods is the most accurate?
answer
The same product can be classified as either a consumer good or an industrial good, depending upon its end use.
Unlock the answer
question
The most important technological change likely to affect the marketing success of many firms is the:
answer
growth of consumer databases, blogs, and social networking.
Unlock the answer
question
Which of the following represents an example of demographic segmentation?
answer
An automobile manufacturer offers different types of cars designed to appeal to different age groups and income levels.
Unlock the answer
question
Which of the following is consistent with relationship marketing?
answer
working with buyers to determine their individual needs
Unlock the answer
question
Which of the following is a part of the marketing concept?
answer
a consumer orientation
Unlock the answer
question
A firm's marketing mix consists of 4 major components, which are generally referred to as the four:
answer
Ps
Unlock the answer
question
The two major types of markets are the:
answer
consumer market and the business-to-business market.
Unlock the answer
question
"Selling to everybody and listening to nobody" might be the result of a firm that uses a ________ marketing strategy.
answer
mass
Unlock the answer
question
Comparing the business practices of the 1950s to those of today indicate that today's marketing managers:
answer
have a more ambitious goal of not just satisfying customers, but of exceeding their expectations.
Unlock the answer
question
Contacting customers after a sale to reassure them that they made the right decision is intended to offset:
answer
cognitive dissonance.
Unlock the answer
question
Which of the following is part of the marketing process?
answer
determining an appropriate brand name for a new product
Unlock the answer
question
__________ marketing involves developing a unique mix of goods and services for each individual customer.
answer
One-to-one
Unlock the answer
question
____________ is the process of identifying factors that can affect marketing success.
answer
Environmental scanning
Unlock the answer
question
During the ________ era, the prevalent business philosophy turned from an emphasis on production to an emphasis on advertising and selling.
answer
selling
Unlock the answer
question
The significant increase in consumer demand following World War II marked the beginning of the:
answer
marketing concept era.
Unlock the answer
question
The business philosophy of "produce as much as you can because there is a limitless market" is consistent with which of the following marketing eras?
answer
production era
Unlock the answer
question
Exploring _________ data first helps marketers minimize marketing research costs.
answer
secondary
Unlock the answer
question
According to the _________ concept, a firm must (1) find out what customers want and provide it, (2) make sure everyone in the organization has customer satisfaction as an objective, and (3) provide goods and services that will earn a profit.
answer
marketing
Unlock the answer
question
Which of the following describes the marketing era immediately after the development of mass production assembly lines?
answer
selling era
Unlock the answer
question
The first step in the marketing research process is to:
answer
define the problem and determine the present situation.
Unlock the answer
question
__________ marketing is the marketing of products to groups of customers a firm decides it can serve profitably.
answer
Target
Unlock the answer
question
The factor that determines whether a product is classified as a consumer product or an industrial product is:
answer
the end use of the product.
Unlock the answer
question
A ________ marketing strategy develops products and promotions designed to please large groups of people.
answer
mass
Unlock the answer
question
A firm gathers ___________ data by conducting surveys, interviewing customers, or mailing out questionnaires.
answer
primary
Unlock the answer
question
The __________ is based on three elements: (1) a customer orientation, (2) a service orientation, and (3) a profit orientation.
answer
marketing concept
Unlock the answer
question
Which of the following describes a process in which marketers present an accurate description of a new product to potential customers and ask if they find the idea appealing?
answer
concept testing
Unlock the answer
question
Which of the following is most consistent with a relationship marketing strategy?
answer
the development of a Web site that seeks customer feedback and allows customers to communicate with each other
Unlock the answer
question
A consumer's decision-making process is influenced by his/her _________, consisting of those people who help shape the consumer's beliefs, attitudes, values or behavior.
answer
reference group
Unlock the answer
question
The __________ market consists of individuals and organizations that want goods and services in order to produce goods and services or to sell, rent, or supply those goods to others.
answer
B2B
Unlock the answer
question
A ___________ orientation refers to the process of determining the wants and needs of buyers and then providing goods and services to meet or exceed their expectations.
answer
customer
Unlock the answer
question
Samuel Gompers believed that ___________ was the key to attaining a fairer share of the economic pie for American workers.
answer
collective bargaining
Unlock the answer
question
Under _______, workers are not required to join the union, but those who do not join are still required to pay a union fee or regular dues to the union.
answer
agency shop agreements
Unlock the answer
question
In the late 1930s management at Bodenger Industries agreed to hire only those workers who were already members of the Steelworkers Union. Bodenger had agreed to a type of arrangement known as a(n):
answer
closed shop.
Unlock the answer
question
In recent years some unions have granted concessions and given up benefits secured in earlier contract negotiations in an attempt to save jobs. These concessions are called:
answer
givebacks
Unlock the answer
question
The _____________ outlawed the use of yellow-dog contracts and prohibited courts from issuing injunctions against nonviolent union activities.
answer
Norris-LaGuardia Act
Unlock the answer
question
The process of bringing in an impartial third party to render a binding decision in a labor dispute is referred to as:
answer
arbitration.
Unlock the answer
question
The primary purpose of collective bargaining is to:
answer
negotiate a labor-management agreement that both the union and management are willing to accept.
Unlock the answer
question
The __________ was set up as a federation of many separate craft unions.
answer
American Federation of Labor (AFL)
Unlock the answer
question
During the first decade of the 21st century, the AFL-CIO saw its membership significantly decline when ___________________________________.
answer
Seven of its member unions split to form a new union, the CtW [Change to Win].
Unlock the answer
question
Bob believes that management is treating him unfairly because of his efforts to organize a vote for union representation. Which organization should Bob contact to report his concerns?
answer
National Labor Relations Board
Unlock the answer
question
Which of the following statements about sexual harassment is most accurate?
answer
In evaluating charges of sexual harassment, the courts place a great deal of emphasis on whether the behavior was unwelcomed.
Unlock the answer
question
Which of the following statements about collective bargaining is most consistent with the views of Samuel Gompers?
answer
Collective bargaining is the best way for workers to attain a fairer share of the economic pie.
Unlock the answer
question
Unions were originally formed _________________.
answer
to seek protection against unfair treatment
Unlock the answer
question
One strategy unions must adapt in order to grow in the future is to:
answer
find ways to appeal to white-collar, female, and foreign-born workers.
Unlock the answer
question
____________ is the process by which a group of workers legally take away a union's right to represent them.
answer
Decertification
Unlock the answer
question
Union shops are illegal in the state of North Carolina. This means that North Carolina:
answer
has passed a right-to-work law.
Unlock the answer
question
The key difference between an agency shop agreement and an open shop agreement is that in an agency shop:
answer
workers who do not join the union must pay a fee or regular dues, while in an open shop workers who choose not to join the union do not have to pay any union fees or dues.
Unlock the answer
question
Which of the following statements about the costs of elder care is most accurate?
answer
The costs of elder care are likely to rise very rapidly in coming years as an increasing number of older and more experienced employees face the need to care for aging parents and other relatives.
Unlock the answer
question
A(n) ___________ is a court order directing someone to do something or to refrain from doing something.
answer
injunction
Unlock the answer
question
A comparison of compensation of CEOs in the U.S. with compensation of top executives in Canada and Europe indicates that:
answer
executives in the U.S. are compensated at a much higher rate.
Unlock the answer
question
The ___________ guaranteed union members the right to nominate candidates for union office and participate in union meetings.
answer
Landrum-Griffin Act
Unlock the answer
question
The __________ guaranteed the rights of individual union members when dealing with their union.
answer
Landrum-Griffin Act
Unlock the answer
question
A(n) __________ occurs when a union encourages its members and the general public not to buy the products of a firm involved in a labor dispute.
answer
primary boycott
Unlock the answer
question
Despite a 1938 Supreme Court ruling allowing their use, ___________ were seldom used by management during labor-management disputes until the 1980s.
answer
strikebreakers
Unlock the answer
question
Historically, the most potent union tactic when collective bargaining efforts break down has been the:
answer
strike
Unlock the answer
question
In a(n) __________ shop, workers do not have to belong to a union before they are hired, but they must join a union within a specified period (usually 30, 60, or 90 days) in order to keep their job.
answer
union
Unlock the answer
question
__________ is the process by which a union becomes recognized by the National Labor Relations Board as the bargaining agent for a group of employees.
answer
Certification
Unlock the answer
question
Today, women earn approximately ________ of what men earn, though the disparity varies considerably by profession and the level of education.
answer
80%
Unlock the answer
question
Which of the following acts gave more power to management in its relations with organized labor?
answer
Taft-Hartley Act
Unlock the answer
question
The AFL was concerned primarily with:
answer
fundamental labor issues.
Unlock the answer
