Business Driven Technology (Baltzan) Ch. 15 – Flashcards
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User-contributed (user-generated) content
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Created and updated by many users for many users. Flickr, Wikipedia, YouTube
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Reputation system
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One of the most popular forms of user-generated content where buyers post feedback on sellers.
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Collaboration system
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a set of tools that supports the work of teams or groups by facilitating the sharing and flow of information.
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Collective intelligence
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Collaborating and tapping into the core knowledge of all employees, partners, and customers.
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Knowledge Management (KM)
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The most common form of collective intelligence found inside an organization. Involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions.
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Knowledge Management System (KMS)
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Supports the caturing, organization, and dissemination of knowledge throughout an organization.
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Explicit Knowledge
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Consists of anything that can be documented, archived and codified, often with the help of IT.
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Tacit Knowledge
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Knowledge contained in people's heads.
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Crowdsourcing
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The wisdom of the crowd
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Asynchronous Communications
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Communication such as email in which the message and the response do not occur at the same time
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Synchronous Communication
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Communications that occur at the same time such as IM chat (live)
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Social Media
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Refers to websites that rely on user participation and user-contributed content.
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Social Network
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An application that connects people by matching profile information
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Social Networking
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The practice of expanding your business and/or social contacts by constructing a personal network
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Social networking analysis (SNA)
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Maps group contacts (personal and professional) identifying who knows each other and who works together. It can also identify key experts with specific knowledge such as how to solve a complicated programming problem or launch a new product.
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Tags
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Specific keywords or phrases incorporate into website content for means of classification or taxonomy.
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Social tagging
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Describes the collaborative activity of marking shared online content with keywords or tags as a way to organize it for future navigation, filtering, or search.
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Folksonomy
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Similar to taxonomy except that crowdsourcing determines the tags or keyword-based classification system.
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Website bookmark
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Locally stored URL or the address of a file or Internet page saved as a shortcut
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Social bookmarking
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Allows users to share, organize, search, and manage bookmarks. Del.icio.us, StumpleUpon, etc.
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Blog (or web log)
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Online journal that allows users to post their own comments, graphics, and video.
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Microblogging
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The practice of sending brief posts (140-200 characters) to a personal blog, either publicly or to a private group of subscribers who can read the posts as IMs or as text message. Main advantage os microblogging is that posts can be submitted by a variety of means.
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Real Simple Syndication (RSS)
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A web format used to publish frequently updated works, such as blogs, news headlines, audio, and video, in a standardized format.
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Wiki
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A type of collaborative web page that allows users to add, remove, and change the content, which can easily be organized and reorganized as required.
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Network effect
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Describes how products in a network increase in value to users as the number of users increases
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Mashup
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A website or web application that uses content from more than one source to create a completely new product or service. Web version: mix map data, photos, video, news feeds, blog entries, and so on to create content with new purpose.
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Application Programming Interface (API)
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Set of routines, protocols, and tools for building software applications.
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Mashup Editors
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What You See is What You Get tools (WYSIWYG). Drag and drop data points into web application.
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Challenges of Business 2.0
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Technology Dependency Information Vandalism Violations of Copyright and Plagiarism
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Semantic Web
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Described by Tim Berners-Lee (one of WWW founders) as one of the components of Web 3.0 that describes things ina way that computers can understand.
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Egovernment
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Involves the use of strategies and technologies to transform government(s) by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer and all branches of government (FirstGov.gov)
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Mobile Business (mbusiness or mcommerce)
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The ability to purchase goods and services through a wireless internet-enabled device.
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