question

At which step of the control process do managers evaluate whether the actual performance of the organization differs significantly from the standards of performance being used to assess the performance of the organization?

answer

Compare actual performance to the standards

question

At which step of the control process does a manager establish the standards of performance?

answer

Step 1

question

Management by objectives is a mechanism of control for which of the following?

answer

Output control

question

Which type of financial ratio measures the ability of the organization to pay its short-term debts?

answer

Liquidity ratios

question

Hanover Insurance sets up a management information system (MIS) that gives its regional managers information about changes in the task environment that may affect the organization at some future time. This is an example of:

answer

feedforward control.

question

The managers of a division are given a fixed budget and are then evaluated on the basis of their ability to produce goods or services. This is a type of

answer

an output control

question

When processed, raw unanalyzed facts become

answer

data

question

What type of control do managers typically use at the output stage?

answer

Feedback control

question

The manager of a 7-Eleven convenience store keeps track of the average sale amount for each customer as a way of deciding on the product mix to be carried in the store. This is an example of:

answer

feedback control.

question

Why do managers seek to control and improve the quality of their organization's products?

answer

higher quality products can increase efficiency to compete for being number one product on the market

question

Which type of financial ratio indicates the degree to which the organization uses debt or equity to finance its ongoing operations?

answer

Debt-to-assets ratio

question

When one team member advises another team member that "your behavior is crossing the line in terms of our expectations for workplace civility", she is exercising a form of------control over the other's inappropriate behaviors.

answer

clan

question

The workers of an organization perform the same activities in the same way over and over again based on rules that managers have developed. We say that the behaviors of these workers have been:

answer

Standardized

question

Tim wants to compare the actual performance results with the performance standards.What should Tim have done immediately before this?

answer

setting standards

question

A worker at a motorcycle plant comes up with a new way to attach the fuel injection system to the motor, increasing the efficiency of the assembly process. Management standardize new procedure to instruct all employees to attach fuel injection systems the same way. This is an example of:

answer

bureaucratic control.

question

Which of the following is the process by which managers monitor and regulate how efficiently and effectively an organization and its members are performing the activities necessary to achieve organizational goals?

answer

Controlling

question

Which type of control do managers typically use at the conversion stage of transforming raw materials into finished goods?

answer

Concurrent control

question

at which stage does feedforward control occur?

answer

Input stage

question

Brennan Manufacturing monitors the number of customer returns for each product model in an attempt to track when the organization is producing a large number of defective products. This is an example of:

answer

feedback control.

question

The most immediate and potent form of behavior control is:

answer

direct supervision.

question

Donna is interested in understanding the company's ability to meet the interest payments on its debt. She should be looking at the ----- ratio of the company.

answer

leverage

question

Which of the following is the most commonly used financial performance measure when evaluating an organization's performance?

answer

Return on investment

question

Marion Laboratories runs chemical analysis of all materials to be used in the production process before those materials leave the receiving area of the warehouse. What kind of operations control is this?

answer

Feedforward

question

The type of control system that uses rules and SOP's to regulate the behavior of workers within the organization is known as:

answer

a bureaucratic control system.

question

Which of the following ratio is computed by dividing the difference between current assets and inventory by current liabilities?

answer

Current ratio

question

Ives Warehousing Company is reluctant to adjust their standards despite an ever-changing business environment. Which quality of a good control system do they lack?

answer

...

question

What is the most desirable type of control that prevents anticipated problems?

answer

feedforward

question

Mel has a neatness fetish. He cannot stand to see things out of place or messed up in any way. He requires his people to have their desks completely cleaned off before they leave for the day. His subordinates really resent his demands. This is an example of

answer

Inappropriate focus

Business Controlling – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards