Business Communication Final Chapter 6 – Flashcards

question
Kadija must write a letter to NanoRight requesting information about its new nanotechnology application for textile manufacturing. What should Kadija do first?
answer
Consider the content of the letter and anticipate its effect on the receiver
question
Which parts of your letters are readers likely to find most interesting and read first?
answer
Opening and closing
question
One of the best ways to open a direct request that is likely to be granted is a/an
answer
question or polite command.
question
Which of the following is a good opening for a routine information request letter?
answer
Please answer the following questions about your conference facilities.
question
Ryan Lewis has five questions to ask his reader in a routine information request letter. What is the best way to present these questions?
answer
In a bulleted or numbered list in the body of his letter
question
The body of a routine request letter should
answer
present the necessary details that explain your request.
question
End dates and specific actions in a routine request letter should be placed in the
answer
closing
question
Which of the following would be the most effective closing statement in a routine action request letter?
answer
Please send a contract for heating and ventilation work by April 1 to allow installation to begin by April 15.
question
When you as a customer write to identify or correct a wrong, the letter is called a
answer
claim
question
Amber is following the three-part plan to write a claim letter about a problem with her cell phone service. What should she put in her opening?
answer
A clear description of the desired action
question
Which of the following openings is most appropriate for a direct claim letter?
answer
Please send me another copy of THINKING SKILLS FOR SUCCESS (ISBN 1-56118-048-3)to replace the damaged copy received on February 23.
question
You can improve the effectiveness of a claim letter by
answer
explaining the problem with necessary details.
question
Nadine is following the three-step writing plan for her direct claim letter. In the body of the letter, Nadine should
answer
explain the problem and justify the request.
question
In the closing of a claim letter, you should
answer
promote goodwill and be positive when summarizing your request.
question
In complying with a request, a business writer should include an opening that
answer
delivers the most important information first.
question
A subject line in an information response letter
answer
may refer to previous correspondenceand the main idea.
question
To answer a group of questions logically and to make the answers readable,
answer
number or bullet each one to improve skim value.
question
When a company responds favorably to a customer's claim, the response is called a/an
answer
adjustment
question
In the body of your adjustment letter, one goal is to
answer
correct a wrong by doing what's right and provide details of correction.
question
Which of the following represents an appropriate apology for an adjustment letter?
answer
We understand your reliance on a high performance router and apologize for the incomplete installation of your DataServe router.
question
The closing of an adjustment letter should
answer
express confidence in future business relations.
question
A recommendation letter is written to
answer
evaluate a current or former employee.
question
Which of the following statements in a letter of recommendation would be most helpful to the company considering the job applicant?
answer
Juan prepares three compliance reports monthly with 99 to 100 percent accuracy.
question
In the opening of a letter of recommendation, it is appropriate to
answer
name the candidate, identify the purpose, and explain the relationship of the writer.
question
What is the best advice for writing goodwill messages?
answer
Send a goodwill message promptly.
question
Which of the following is the Five Ss of goodwill messages?
answer
selfless, specific, sincere, spontaneous, short
question
When customers have a vlaid complaint, companies apologies are viewed as:
answer
all of above
question
Which of the following would be least effective in a sympathy note?
answer
If you need any help, just let me know.
question
Business letters are important when:
answer
all of the above
question
What are the two most important positions in a letter?
answer
opening and closing
question
Which of the following is the most effective direct opening?
answer
Please answer the following questions about your software product "Opinionware", which we are considering for our intranet.
question
Which of the following represents the most effective opening?
answer
We have on hand an ample supply of CD burner/DVD combo drives.
question
Which of the following statements would be most appropriate for the body of an employment recommendation?
answer
His last two reports were sloppy and late and a supervisor had to rewrite them.
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question
Kadija must write a letter to NanoRight requesting information about its new nanotechnology application for textile manufacturing. What should Kadija do first?
answer
Consider the content of the letter and anticipate its effect on the receiver
question
Which parts of your letters are readers likely to find most interesting and read first?
answer
Opening and closing
question
One of the best ways to open a direct request that is likely to be granted is a/an
answer
question or polite command.
question
Which of the following is a good opening for a routine information request letter?
answer
Please answer the following questions about your conference facilities.
question
Ryan Lewis has five questions to ask his reader in a routine information request letter. What is the best way to present these questions?
answer
In a bulleted or numbered list in the body of his letter
question
The body of a routine request letter should
answer
present the necessary details that explain your request.
question
End dates and specific actions in a routine request letter should be placed in the
answer
closing
question
Which of the following would be the most effective closing statement in a routine action request letter?
answer
Please send a contract for heating and ventilation work by April 1 to allow installation to begin by April 15.
question
When you as a customer write to identify or correct a wrong, the letter is called a
answer
claim
question
Amber is following the three-part plan to write a claim letter about a problem with her cell phone service. What should she put in her opening?
answer
A clear description of the desired action
question
Which of the following openings is most appropriate for a direct claim letter?
answer
Please send me another copy of THINKING SKILLS FOR SUCCESS (ISBN 1-56118-048-3)to replace the damaged copy received on February 23.
question
You can improve the effectiveness of a claim letter by
answer
explaining the problem with necessary details.
question
Nadine is following the three-step writing plan for her direct claim letter. In the body of the letter, Nadine should
answer
explain the problem and justify the request.
question
In the closing of a claim letter, you should
answer
promote goodwill and be positive when summarizing your request.
question
In complying with a request, a business writer should include an opening that
answer
delivers the most important information first.
question
A subject line in an information response letter
answer
may refer to previous correspondenceand the main idea.
question
To answer a group of questions logically and to make the answers readable,
answer
number or bullet each one to improve skim value.
question
When a company responds favorably to a customer's claim, the response is called a/an
answer
adjustment
question
In the body of your adjustment letter, one goal is to
answer
correct a wrong by doing what's right and provide details of correction.
question
Which of the following represents an appropriate apology for an adjustment letter?
answer
We understand your reliance on a high performance router and apologize for the incomplete installation of your DataServe router.
question
The closing of an adjustment letter should
answer
express confidence in future business relations.
question
A recommendation letter is written to
answer
evaluate a current or former employee.
question
Which of the following statements in a letter of recommendation would be most helpful to the company considering the job applicant?
answer
Juan prepares three compliance reports monthly with 99 to 100 percent accuracy.
question
In the opening of a letter of recommendation, it is appropriate to
answer
name the candidate, identify the purpose, and explain the relationship of the writer.
question
What is the best advice for writing goodwill messages?
answer
Send a goodwill message promptly.
question
Which of the following is the Five Ss of goodwill messages?
answer
selfless, specific, sincere, spontaneous, short
question
When customers have a vlaid complaint, companies apologies are viewed as:
answer
all of above
question
Which of the following would be least effective in a sympathy note?
answer
If you need any help, just let me know.
question
Business letters are important when:
answer
all of the above
question
What are the two most important positions in a letter?
answer
opening and closing
question
Which of the following is the most effective direct opening?
answer
Please answer the following questions about your software product "Opinionware", which we are considering for our intranet.
question
Which of the following represents the most effective opening?
answer
We have on hand an ample supply of CD burner/DVD combo drives.
question
Which of the following statements would be most appropriate for the body of an employment recommendation?
answer
His last two reports were sloppy and late and a supervisor had to rewrite them.