Business Communication Final Test Questions – Flashcards
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In most organizations, the rumor mill tends to be particularly active when
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the formal communication network is not providing the information employees want
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________ communication flows between departments to help employees share information, coordinate tasks, and solve complex problems.
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Horizontal
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To make communication more effective,
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Clearly address your audience's wants and needs-not-yours.
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Uncomfortable meeting rooms, multitasking, and computer screens filled with popup messages are all examples of
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Distractions
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A manager hears the part of a message that supports his agenda, but doesn't seem to notice evidence that contradicts his point of view. The manager is engaging in
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Selectively perception
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In order for audience members to respond appropriately to a business message, they must
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be motivated to respond to the message, to be able to respond to the message, and remember the message
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All of the following are examples of unethical communication except
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using jargon
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Which of the following is the best example of an ethical dilemma
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Deciding whether or not to promote the employee who has the better performance record or the employee who seems to be the better leader.
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Groupthink refers to
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the willingness of individual group members to withhold contrary or unpopular opinions, even when those objections are legitimate, and to favor majority opinion.
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You and several coworkers serve on a task force charged with updating the company personnel policy manual. To proceed effectively, you should concentrate on
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ensuring that all members have a clear and shared sense of purpose.
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The first phase that a team typically go through is
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orientation
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When composing collaborative messages, the best strategy is to
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avoid writing asa group
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The primary difference between constructive feedback and destructive feedback is
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destructive feedback delivers criticism with no guidance for improvement
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The key to a productive meeting is a careful planning that addresses
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its participants, its location and agenda, and its purpose.
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The first step in the basic listening process
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Physically receiving the message
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If you are engaging in critical listening, your goal is to,
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evaluate the logic and validity of the message.
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Diversity in the workplace can be based on differences in
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age or gender, religion, and ethnic heritage
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Xenophobia is the fear of
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Strangers and foreigners
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Ethnocentrism can be overcome in part by
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avoiding assumptions
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In high context cultures
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people rely more on nonverbal circumstances and cues to convey meaning.
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When it comes to the future
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some societies view planning as a waste of time
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Communication is the process of transferring ____ and ____ between senders and receivers
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information, meaning
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When a sender puts an idea into a message, the sender is _____ the idea.
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encoding
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In the communications process, _____ describes the step in which the audience extracts the idea from a message.
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Decodes
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_____ are the acceptable principles of conduct that govern behavior within a society.
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Ethics
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An ethical ____ involves choosing between conflicting alternatives that are not clear-cut.
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Dilema
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An ethical _____ involves making a clearly unethical choice.
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Lapse
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Some group members have _____ _____ made up private motives that affect the groups interaction.
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Hidden agenda
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Teams need to learn how to handle _____: clashes over differences in ideas, opinions, goals, or procedures.
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Conflict
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When planning a meeting, the group leader prepares an _____ of items to discuss, topics to present, or decisions to make.
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agenda
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______ is a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior
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Culture
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8 steps of communication process
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Sender generates idea, sender encodes idea, sender produces message, sender sends message, audience receives message, audience decodes message, audience responds to message, audience provides feedback.
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4 types of communications barriers
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Ethical diversity, Xenophobia, Noises and distractions, globalization
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Committee
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A group that comes together to simply talk about an issue.
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Taskforce
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a group that takes the committee's idea and enforcing it.
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3 Nonverbal types of communication that can differ widely among cultures
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Body language, Hand gestures, listening types
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At the beginning of a research project, you need to
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Familiarize yourself with the subject.
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A problem statement
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defines the purpose of your research
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Primary research refers to
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new research done specifically for your current project
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Sources of secondary information include
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newspapers and periodicals
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In evaluating material you have gathered for a report, you should
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Check to make sure the material is current
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Unlike internet search engines, online databases
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often provide access to various parts of the hidden internet.
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If you are reseaching a topic on which new material appears frequently, you should
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consider using online monitoring tools so that you will automatically get new information as it comes out.
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Unlike a summary. a paraphrase
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restates the original material on your own words and with your own sentence structures.
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To find out your company's average monthly utility bill over the last year, you would need to calculate the ______ of the last twelve bills.
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mean
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When drawing conclusions for a report, you
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interpret what the facts you have gathered mean.
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Recommendations differ from conclusions in that recommendations.
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suggest a clear course of action.
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If you have a great deal of detailed, specific information to present to allow users to find specific data point values in decimal form, the best virtual to use would be a
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table
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When preparing numerical tables, you should
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be sure to identify the unit you are using
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The best type of visual for showing that annual consumer spending has decreased over the past ten years would be
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a line chart
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A bar chart would be particularly useful for
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comparing sales of three breakfast cereals from 2007 to 2009
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A chart that uses symbols or graphic images instead of words or numbers to portray data is called a
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pictogram
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To track your team's progress toward completing an important project, you should use
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a Gantt chart
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The best way to illustrate what percentage to your firm's annual budget is spent on what would be a
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pie chart
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Flowcharts are used to
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illustrate processes and procedures
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If you find a photograph online that you want to use in a document,
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of it is not specifically offered for free, you should assume that you will need to obtain permission to use it.
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The basic purpose of informational reports is
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to present data, facts,, feedback, and other types of information, without analysis or recommendations.
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Which of the following is the last clear statement of purpose?
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to evaluate and make recommendations based on data.
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When selecting media for a report
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your decisions should reflect your audience's expectations.
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Delivering a business report as a word processing file
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is useful if the audience will need to search the report frequently
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An employee who describes the data she collected from six different plant managers without drawing conclusions is preparing
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an informational report
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A business plan
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is sometimes prepared after a company is up and running
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Analytical reports for skeptical audiences should generally follow the ______ approach.
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Indirect
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A contractor receives a request from the owner of a company to bid on a large-scale construction project. The contractor will prepare an
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solicited proposal
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In an unsolicited proposal, the people applying for the job often must
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convince readers that a problem exists that must be addressed
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To gain credibility with your audience in business reports, do all of the following except
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make a lengthy report
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Which of the following statements has the most formal tone?
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The financial analysis clearly shows that buoying TramCo is the best alternative.
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The introduction of a business report or proposal should always
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indicate why the subject of the report is important
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The detailed proof needed to support your conclusions and recommendations should appear in the ______ of your report.
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Body
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The close of a report should
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Emphasize the main points of the message, bring all action items together and give details about who should do what, when, where, and how
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In an online report, headlines
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Can be used to provide links to other sections of the report
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Speeches and oral presentations are much like any other messages in that
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they deal with emotional or personal issues to a similar extent
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When you prepare a speech or presentation, your first step involves
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analyzing the situation
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In preparing presentations, keep in mind that audience levels and retention rates drop sharply after _____ minutes
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20
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When organizing a a speech, use the indirect approach if your purpose is to ____ and the audience is ______.
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persuade, resistant
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"Now that we've identified the problem, let's take a look at some solutions" is an example of
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A good transition between major sections of a speech
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At the close of a business presentation,
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be clear about what you want the audience to do next
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Four important design elements to consider when creating slides include all of the following except A. Choosing color B. Selecting fonts and type styles C. Selecting background designs D. Writing content
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writing content
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In a presentation designed to reassure your audience after layoffs and bad news about a company profitability, the best color to use would be
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blue
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When choosing fonts and type styles for sliders, be sure to
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limit your fonts to no more than two per slide
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When preparing text slides for an upcoming presentation, you should
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limit each slide to expressing a single thought, concept, to idea
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To make text slides more readable
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limit the text on each slide to four or five lines with four or five words per line
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The best time for college students to begin developing a job-search strategy is
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Now even if they are a year or more away from graduation
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The vast majority of all openings in the U.S. are
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never advertising
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The best way to find job opportunities is usually
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identifying companies you want to work for and focusing your efforts on them
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The purpose of your resume
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Get you an interview
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The most common way to organize a resume is
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chronologically
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Which of the following would be at the best wording to use on a resume
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Supervised staff of six employees
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When you describe your work experience on your resume, you should
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Start with your most recent job and work back chronologically
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Putting references available upon request at the end of your resume is
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Not necessary since the availability of references is usually assumed
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The approach you take for an application letter depends on
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Whether it is a solicited letter or an unsolicited letter.
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You'll impress prospective employers with your application letter if you
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show that you something about the company and its place in the market
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In the middle section of a job application letter, you should
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Present your strongest selling points in terms of their potential benefit to the organization.
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In the final paragraph of your application letter you should
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request an interview and provide contact infermation
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If your application letter and resume fail to bring a response within a week or so after the position close date,
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follow up email or telephone
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Employers use preliminary screening interviews to
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filter out applicants who are unqualified or otherwise not a good fir for the organization.
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Your goal in the initial screening interview is to
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distinguish yourself from other candidates
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Interviews in which job candidates are asked how they would respond to various hypothetical situations on the job known as ______ interviews
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Situational
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Which type of interview would be likely to include a question such as, you seem wholly unqualified for this job, and your answers so far have been terrible. Why should we continue with this?
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Stress
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In general, employers are looking for two things: proof that a candidate can handle the
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evidence that the person will fit in with the organization
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