Business Communication Chapters 2 – Flashcards
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Empathy
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Is the ability to quickly pick up on emotions in other people and understand what is really going on with them
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Physical noise
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is external noise that makes a message difficult to hear or otherwise receive
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Phone conversations
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Which of the following is most likely to be used for one on one conversations between parties in different locations and is a fairly rich communication channel to quickly discuss and clarify workplace issues?
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When addressing sensors, one should:
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Be direct, brief and to the point
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When addressing feelers, one should:
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Include personal comments and explain the impacts of decisions on people
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When addressing thinkers, one should:
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Focus on dispassionate and exclusive arguments
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When communicating with institutors, one should:
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Take more time for discussion and don't overemphasize the details
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People who speak out constructively about differences of opinion are most likely to have:
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High relationship management skills
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Asking oneself how certain emotions alter or distort one's thinking helps improve:
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Self-awareness
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Which of the following communication channels is low in control but high in richness?
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Video conference
