Business Communication Chapter 4 & 5 Vocab – Flashcards
Unlock all answers in this set
Unlock answersquestion
Describe the three-step writing process
answer
Planning, writing, completing
question
Identify three attributes of quality information
answer
be sure the information is accurate, be sure the information is ethical, be sure the information is pertinent
question
Factors to consider when choosing the most appropriate medium for a message
answer
media richness, message formality, media limitations, urgency, cost, audience's prefrence
question
list the tasks involved in organizing a message
answer
topic, main idea, limiting your scope, choosing between direct and indirect approach, outlining your content
question
direct approach
answer
message organization that starts with the main idea and follows that with supporting evidence
question
free writing
answer
an exploratory technique in which you write whatever comes to mind without stopping to make any corrections for a set period of time
question
general purpose
answer
the broad intent of a message- to inform, to persuade, or to collaborate with the audience
question
Journalistic approach
answer
verifying the completeness of a message by making sure it answers the questions (who, what, when, where, why, and how)
question
main idea
answer
a specific statement about the topic
question
medium
answer
the form through which you choose to communicate a message
question
multimedia
answer
refers to the use of two or more media to deliver a message, typically some combination of audio, video, text, and visual graphics
question
scope
answer
the range of information presented in a message, its overall length, and the level of detail provided
question
specific purpose
answer
identifies what you hope to accomplish with your message and what your audience should do or think after receiving your message
question
topic
answer
the overall subject of a message
question
Identify the four aspects of being sensitive to audience needs when writing business messages
answer
Using the "You" attitude, maintaining standards of etiquette, Emphasizing the positive, using bias-free language
question
identify the four types of sentences
answer
simple sentence, compound sentence, complex sentence, compound-complex sentence
question
Identify the most common software features that help you craft messages more efficiently
answer
style sheets style sets templates and themes, boilerplate and document components, auto correction or auto completion, file merge and mail merge, endnotes footnotes indexes and tables of contents
question
abstract word
answer
word that expresses a concept quality or characteristic abstractions are usually broad
question
active voice
answer
sentence structure in which the subject performs the action and the object receives the action
question
bias-free language
answer
language that avoids words and phrases that catagorize or stigmatize people in ways related to gender, race, ethnicity, age, or disability
question
complex sentence
answer
sentence that expresses one main thought and one or more subordinate related thoughts
question
compound sentence
answer
sentence with two main clauses that express two or more independent but related thoughts of equal important usually joined by and but or or
question
concrete word
answer
word that represents something you can touch see or visualize most concrete terms related to the tangible material world
question
connotative meaning
answer
all the associations and feelings evoked by a word
question
conversational tone
answer
the tone used in most business communication it uses plain language that sounds business like without being stuffy at one extreme or too laid back and informational at the other extreme
question
credibility
answer
a measure of your believably based on how reliable you are and how much trust you evoke in others
question
denotative meaning
answer
the literal or dictionary meaning of a word
question
euphemisms
answer
words or phrases that express a thought in milder terms
question
passive voice
answer
sentence structure in which the subject receives the action
question
simple sentence
answer
sentence with one main clause
question
style
answer
the choices you make to express yourself: the words you select , the manner in which you use those words in sentences, and the way you build paragraphs from individual sentences
question
tone
answer
the overall impression in your messages created by the style you choose
question
topic sentence
answer
Sentence that introduces that topic of a paragraph
question
transitions
answer
words or phrases that tie together ideas by showing how one thought is related to another
question
compound-complex sentence
answer
Sentence with with two main clauses, at least on of which contains a subordinate clause
question
indirect approach
answer
message organization that starts with the evidence and builds your case before presenting the main idea
