Business Comm 2-3 – Flashcards

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organize ideas, and compose the message
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During the second phase of the writing process, you conduct research,
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includes both the verbal and nonverbal responses from the receiver.
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Feedback
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Your competitors' channel use.
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You are selecting a channel for sending your message. Which of the following is not a factor to consider when making this decision?
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considers what the readers are like and how they will react to the message.
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Lindsay is writing a property description for a new real estate brochure. To make her brochure more effective, Lindsay should anticipate her audience. This means she
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A record number of Japanese investors are purchasing real estate in the United States.
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Which of the following demonstrates effective business writing?
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unfamiliar.
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Business writers who use words such as interrogate, remuneration, and terminate are using language many readers would consider
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What do I hope to achieve with this message?
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Before Melissa organizes and composes her message, she should ask two questions: (1) Why am I sending this message? and (2)
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concentrate on looking at the problem from the receiver's perspective.
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When preparing a business message, you should make your writing audience oriented. Audience oriented means you should
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All physicians must carry their own malpractice insurance
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Which of the following is most acceptable for business writing?
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Face-to-Face conversation
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Which of the following communication channels is considered the richest medium?
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Thinking of the right words and tone to use in your message.
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Adapting your message to the audience involves
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identify the appropriate tone, language, and channel.
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Profiling the audience for a business message helps the writer
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try to give something to the receiver.
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Empathic writers
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The office personnel will assist you with your forms.
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Which of the following demonstrates effective business writing?
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evaluate for effectiveness.
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In the final phase of the writing process, check the message for clarity and readability, proofread for errors, and
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25%
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According to writing experts, approximately what percentage of time should you spend on the prewriting phase of a business message?
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presenting ideas clearly and concisely.
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Business writing should be economical. In this context economical can best be defined as
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putting yourself in the receiver's shoes to adapt the message to the receiver's needs.
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One technique that improves business writing is the use of empathy. Empathy refers to
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You can return all resalable merchandise for a store credit
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Which of the following represents the best business writing?
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Your return policy really ticks me off.
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Which of the following sentences demonstrates conversational business writing?
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Feedback helps the sender know that the message was received and understood.
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Which statement about the communication process is most accurate?
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Shiela will examine the job proposals carefully.
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Which of the following is most acceptable for business writing?`
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Will you please credit my account for $125 due to the computer error on May 1
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Which of the following demonstrates effective business writing?
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emphasizes second person
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One of the best ways to develop audience benefits is to use the "you" view, which
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sender oriented
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Business writing should be all of the following except
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medium through which
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Travis must determine the appropriate channel for an important business message. In this context channel refers to the
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creating a message that suits
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Adaptation is the process of
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your proposal demonstrates
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Which of the following sentences demonstrates effective business writing?
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all answer choices
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Courteous business messages
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register now to lock
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Which of the following sentences best focuses on the audience?
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a face-to-face
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Human Resources Manager Claire Siu must inform Anthony that company job changes will require him to seek retraining or lose his position. The best channel for Ms. Siu to deliver this message is
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promote goodwill
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The primary purpose of business writing is typically to inform or persuade; a common secondary purpose is to
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Although the august
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Jorge must inform Samantha that she is not eligible to have an August vacation for which she recently applied. Which of the following sentences best demonstrates the "you" view Jorge should use in denying Samantha's application?
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encoding
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Converting ideas into words or gestures to convey meaning is called
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enclosed is our latest
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Which of the following sentences demonstrates effective business writing?
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use the richest media
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When selecting a communication channel, you should follow two tips: use richer media for persuasive or personal communications, and
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solving problems and
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Business writing should be purposeful. In this context purposeful can best be defined as
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Revising
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Experts say that writers should spend the most time in the ____ stage of the writing process.
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is the medium
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A communication channel
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Send an e-mail
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Michael usually holds team meetings on Tuesday mornings, but he needs to reschedule next week's meeting to Wednesday morning. To tell team members of the date change for the next meeting, Michael should
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Displaying empathy
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Which of the following is not an element of the communication process?
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We have received reports
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Marketing Director Schultz must inform the board of directors that customers are not responding positively to the company's new advertising campaign. Which of the following sentences would be the most appropriate wording for the marketing director to use in her message to the board of directors?
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is anything that interrupts
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Communication noise
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the receiver understands
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Communication is successful only when
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decoding
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The process of translating a message from its symbol form into meaning is called
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has an idea
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The communication process begins when the sender
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meaning
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Communication is defined as "the transmission of information and meaning from one individual or group to another." The crucial element of this definition is
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adapting your message to
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The first phase of the writing process involves analyzing the audience and your purpose for writing, anticipating your audience's reaction to your message, and
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tells what is
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Business messages should use positive language rather than negative language. Positive language
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jargon should be used only
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Which of the following sentences about jargon is most accurate?
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conducting a scientific
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All of the following are informal research methods except
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One
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How many ideas should be developed in a paragraph?
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Any of these
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To emphasize an idea through mechanics, place it in
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comma splice
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Technology has changed the working environments of employees, that is why employees are telecommuting more than ever is an example of a
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Firsthand information
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As interns in human resource management, Brad and his team are administering a professionally developed employee questionnaire to collect information on workplace violence. This type of research produces data that is considered
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All answer choices are correct
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Effective paragraphs
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Sensitive messages`
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The indirect strategy is most appropriate for what kind of messages?
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Record ideas
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When brainstorming to generate ideas, you should
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contain 8 or fewer
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Right Paragraphs should
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a letter to a customer
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Which of the following business messages would not use the direct strategy?
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All answer choices
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To build paragraph coherence, a writer should
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Saves the readers time
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Which of the following is an advantage of the direct strategy?
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long reports and complex business problems
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All of the following would probably require informal research methods except
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To take advantage of the discounted
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Which of the following sentences uses modifiers correctly?
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Uses similar structures
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Parallel writing
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when you want to conceal
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When should passive voice be used in business writing?
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HMO and PPO
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Which of the following is a simple sentence?
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Must relate to the topic
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A supporting sentence
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respects the feelings
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Which of the following is an advantage of the indirect strategy?
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scientific experiment
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Quality Building Materials Inc. has developed a new whole-house weather blanket and needs to determine the price point at which builders would switch to this new product. The best research method for this is a(n)
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must be placed close
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Modifiers
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interviews
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Which formal research source is best to obtain firsthand information?
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a few unhappy customers
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Which of the following uses only active voice in a complete sentence?
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consider adding a statement of qualifications
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Which of the following sentences emphasizes an idea through style?
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although cash refunds are not offered
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Which of the following sentences is most effective in de-emphasizing the bad news?
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states the main idea
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A topic sentence
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our new telecommunting
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Which of the following message openings is the most direct opening for an e-mail message announcing a new telecommuting plan?
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what is the reciever
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Before composing a business document, you should gather information that will answer which of these questions?
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employers are now using social
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Which of the following is a complex sentence?
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investigating primary
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Which of the following is a formal research method?
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expecting the audience
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The direct strategy would be most appropriate when
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use a single item
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All of the following are effective tips for creating an outline except
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simple sentence
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What kind of sentence contains only one independent clause?
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complex sentence
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What kind of sentence contains an independent clause and a dependent clause?
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Two independent clauses run together
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What is a run-on sentence?
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questionarres
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Ahna is sending a persuasive memo to her staff asking them to participate in the new wellness program. Which of the following sources of information would be most appropriate to help Ahna shape an effective persuasive message for her staff?
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big business demands
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Which of the following uses parallel structure?
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20
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What is the recommended maximum number of words for a sentence?
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two independent clauses joined together
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What is a comma splice?
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sensitive messages
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Which of the following kinds of business messages typically use the indirect strategy?
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Topic sentence
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What do most business writers use as the first sentence in a paragraph?
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compound sentence
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What kind of sentence contains two independent clauses?
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ideas are linked
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Paragraphs are coherent when
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a broken off part of a sentence
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What is a sentence fragment?
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connect ideas
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Transitions
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time association
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Transitional expressions such as next, first, and finally are useful to show
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explain all background information first
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When you expect a reader of your message to be uninterested, unwilling, displeased, or hostile, you should
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place the subject of the sentence
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Active-voice sentences
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poor orginization
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According to communication experts, what is the greatest failing of business writers?
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researching the topic
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The second phase of the 3-x-3 writing process begins with
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researching the topic
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The second phase of the 3-x-3 writing process begins with
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researching the topic
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The second phase of the 3-x-3 writing process begins with
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