Question 1

organize ideas, and compose the message

Accepted Answer

During the second phase of the writing process, you conduct research,

Question 2

includes both the verbal and nonverbal responses from the receiver.

Accepted Answer

Feedback

Question 3

Your competitors\' channel use.

Accepted Answer

You are selecting a channel for sending your message. Which of the following is not a factor to consider when making this decision?

Question 4

considers what the readers are like and how they will react to the message.

Accepted Answer

Lindsay is writing a property description for a new real estate brochure. To make her brochure more effective, Lindsay should anticipate her audience. This means she

Question 5

A record number of Japanese investors are purchasing real estate in the United States.

Accepted Answer

Which of the following demonstrates effective business writing?

Question 6

unfamiliar.

Accepted Answer

Business writers who use words such as interrogate, remuneration, and terminate are using language many readers would consider

Question 7

What do I hope to achieve with this message?

Accepted Answer

Before Melissa organizes and composes her message, she should ask two questions: (1) Why am I sending this message? and (2)

Question 8

concentrate on looking at the problem from the receiver\'s perspective.

Accepted Answer

When preparing a business message, you should make your writing audience oriented. Audience oriented means you should

Question 9

All physicians must carry their own malpractice insurance

Accepted Answer

Which of the following is most acceptable for business writing?

Question 10

Face-to-Face conversation

Accepted Answer

Which of the following communication channels is considered the richest medium?

Question 11

Thinking of the right words and tone to use in your message.

Accepted Answer

Adapting your message to the audience involves

Question 12

identify the appropriate tone, language, and channel.

Accepted Answer

Profiling the audience for a business message helps the writer

Question 13

try to give something to the receiver.

Accepted Answer

Empathic writers

Question 14

The office personnel will assist you with your forms.

Accepted Answer

Which of the following demonstrates effective business writing?

Question 15

evaluate for effectiveness.

Accepted Answer

In the final phase of the writing process, check the message for clarity and readability, proofread for errors, and

Question 16

25%

Accepted Answer

According to writing experts, approximately what percentage of time should you spend on the prewriting phase of a business message?

Question 17

presenting ideas clearly and concisely.

Accepted Answer

Business writing should be economical. In this context economical can best be defined as

Question 18

putting yourself in the receiver\'s shoes to adapt the message to the receiver\'s needs.

Accepted Answer

One technique that improves business writing is the use of empathy. Empathy refers to

Question 19

You can return all resalable merchandise for a store credit

Accepted Answer

Which of the following represents the best business writing?

Question 20

Your return policy really ticks me off.

Accepted Answer

Which of the following sentences demonstrates conversational business writing?

Question 21

Feedback helps the sender know that the message was received and understood.

Accepted Answer

Which statement about the communication process is most accurate?

Question 22

Shiela will examine the job proposals carefully.

Accepted Answer

Which of the following is most acceptable for business writing?`

Question 23

Will you please credit my account for $125 due to the computer error on May 1

Accepted Answer

Which of the following demonstrates effective business writing?

Question 24

emphasizes second person

Accepted Answer

One of the best ways to develop audience benefits is to use the \"you\" view, which

Question 25

sender oriented

Accepted Answer

Business writing should be all of the following except

Question 26

medium through which

Accepted Answer

Travis must determine the appropriate channel for an important business message. In this context channel refers to the

Question 27

creating a message that suits

Accepted Answer

Adaptation is the process of

Question 28

your proposal demonstrates

Accepted Answer

Which of the following sentences demonstrates effective business writing?

Question 29

all answer choices

Accepted Answer

Courteous business messages

Question 30

register now to lock

Accepted Answer

Which of the following sentences best focuses on the audience?

Question 31

a face-to-face

Accepted Answer

Human Resources Manager Claire Siu must inform Anthony that company job changes will require him to seek retraining or lose his position. The best channel for Ms. Siu to deliver this message is

Question 32

promote goodwill

Accepted Answer

The primary purpose of business writing is typically to inform or persuade; a common secondary purpose is to

Question 33

Although the august

Accepted Answer

Jorge must inform Samantha that she is not eligible to have an August vacation for which she recently applied. Which of the following sentences best demonstrates the \"you\" view Jorge should use in denying Samantha\'s application?

Question 34

encoding

Accepted Answer

Converting ideas into words or gestures to convey meaning is called

Question 35

enclosed is our latest

Accepted Answer

Which of the following sentences demonstrates effective business writing?

Question 36

use the richest media

Accepted Answer

When selecting a communication channel, you should follow two tips: use richer media for persuasive or personal communications, and

Question 37

solving problems and

Accepted Answer

Business writing should be purposeful. In this context purposeful can best be defined as

Question 38

Revising

Accepted Answer

Experts say that writers should spend the most time in the ____ stage of the writing process.

Question 39

is the medium

Accepted Answer

A communication channel

Question 40

Send an e-mail

Accepted Answer

Michael usually holds team meetings on Tuesday mornings, but he needs to reschedule next week\'s meeting to Wednesday morning. To tell team members of the date change for the next meeting, Michael should

Question 41

Displaying empathy

Accepted Answer

Which of the following is not an element of the communication process?

Question 42

We have received reports

Accepted Answer

Marketing Director Schultz must inform the board of directors that customers are not responding positively to the company\'s new advertising campaign. Which of the following sentences would be the most appropriate wording for the marketing director to use in her message to the board of directors?

Question 43

is anything that interrupts

Accepted Answer

Communication noise

Question 44

the receiver understands

Accepted Answer

Communication is successful only when

Question 45

decoding

Accepted Answer

The process of translating a message from its symbol form into meaning is called

Question 46

has an idea

Accepted Answer

The communication process begins when the sender

Question 47

meaning

Accepted Answer

Communication is defined as \"the transmission of information and meaning from one individual or group to another.\" The crucial element of this definition is

Question 48

adapting your message to

Accepted Answer

The first phase of the writing process involves analyzing the audience and your purpose for writing, anticipating your audience\'s reaction to your message, and

Question 49

tells what is

Accepted Answer

Business messages should use positive language rather than negative language. Positive language

Question 50

jargon should be used only

Accepted Answer

Which of the following sentences about jargon is most accurate?

Question 51

conducting a scientific

Accepted Answer

All of the following are informal research methods except

Question 52

One

Accepted Answer

How many ideas should be developed in a paragraph?

Question 53

Any of these

Accepted Answer

To emphasize an idea through mechanics, place it in

Question 54

comma splice

Accepted Answer

Technology has changed the working environments of employees, that is why employees are telecommuting more than ever is an example of a

Question 55

Firsthand information

Accepted Answer

As interns in human resource management, Brad and his team are administering a professionally developed employee questionnaire to collect information on workplace violence. This type of research produces data that is considered

Question 56

All answer choices are correct

Accepted Answer

Effective paragraphs

Question 57

Sensitive messages`

Accepted Answer

The indirect strategy is most appropriate for what kind of messages?

Question 58

Record ideas

Accepted Answer

When brainstorming to generate ideas, you should

Question 59

contain 8 or fewer

Accepted Answer

Right    Paragraphs should

Question 60

a letter to a customer

Accepted Answer

Which of the following business messages would not use the direct strategy?

Question 61

All answer choices

Accepted Answer

To build paragraph coherence, a writer should

Question 62

Saves the readers time

Accepted Answer

Which of the following is an advantage of the direct strategy?

Question 63

long reports and complex business problems

Accepted Answer

All of the following would probably require informal research methods except

Question 64

To take advantage of the discounted

Accepted Answer

Which of the following sentences uses modifiers correctly?

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