Business Applications – Flashcards

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What is cognitive overload?
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A state of confusion brought on by a person processing too much information at once.
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Why would you use a bulleted list in a slide presentation?
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To help organize your text so it's easier for the audience to read
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What is a good principle to implement when you find yourself attempting to put too much information on a single slide?
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Less is more.
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What are the three main parts to a slide presentation's structure?
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Introduction, body, and conclusion
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Why are images and video important when you can simply describe what it is you want to explain?
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The responsible use of visuals can help keep your audience engaged, informed, and entertained.
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Of the following choices, which slide would most likely cause cognitive overload?
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A slide with five bullet points of text, a graph, video, and pie chart
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All attendees in the corporate development meeting agreed that they should outline their material before creating slides. What do you think is the main reason they agreed to that?
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Outlining information will create a more organized and effective presentation.
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Alexa hoped that a good outline will accomplish which of the following for her presentation?
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Help her distinguish between main topics and subtopics.
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Why is it important to not let the slides distract attention from you?
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You should be presenting the bulk of the information, not the slides.
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Which of the following are excellent items to bring to your slide presentation if you think that your audience needs more detailed information?
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Handouts
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4.2.2
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Slides, Text, and Graphics
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Which of these statements correctly describes how to adjust an image on a slide?
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Images can be adjusted easily on a slide. For example, to resize an image, just click and drag its edges.
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Where can you find an image database of free and simple graphics in many slide presentation programs?
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Clip art
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Why is this statement false: "When choosing the color of your font and your template background color, it is best to make them close in tone and hue"?
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This statement is false because contrasting colors are better for audience visibility.
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Once you have this, you can most likely begin creating your slide presentation.
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An outline of the material you want to cover in your slide presentation.
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Talia was a scientist whose research compared the birth rates of young women of a New England community over the course of five years. She was just asked to present her research. The problem is that she didn't know how to present this information on a slide. She comes to you and asks for advice. What do you recommend that she do?
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Populate an infographic with her poverty rate statistics in a slide presentation.
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Rebecca has finished with the research and outline portion of her slide presentation. Now, the next logical step is to begin working on what part of her slides?
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Creating layout and template style
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Place holders are:
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areas of the slides that can accommodate text or media.
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When you edit your slide by making sure that that first paragraph is right justified, what are you correcting?
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Text alignment
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Which of the following is the best example of inappropriate content for a slide presentation?
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An image that has no relevance to the text on the slide.
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Just as he was finishing a slide, Jacob found that he needed extra space for more text. To make room, he simply dropped the text size in half to 16 point. Now, he can fit all the text he needed and add a picture. What did Jacob do wrong here?
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He dropped the text size. Since the audience needs to read from a distance, slide presentations need to have a large text size.
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4.2.4
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Enhancing the Presentation
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After his presentation, Tao was asked a lot of questions about many different slides. Since he had over 45 slides, it was time consuming going through them all. What would have most helped Tao deal with this problem?
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An outline slide with internal hyperlinks
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"Audio files are extremely difficult to embed in a slide presentation because they are often unsupported file types." Is this statement true or false?
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This statement is false. Audio files of many types are supported by slide presentation software.
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Aubrey didn't like to use graphics or images on her slides. She preferred to use only a title for her slides and bullet-pointed text. What is the best thing you could say to Aubrey about using media that might change her mind?
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As long as you use it responsibly, it will only enhance your slides and engage your audience.
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Which of the following scenarios is an example of irrelevant media?
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An image that does not match the text in any manner.
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Maribel is putting the finishing touches on her slide presentation. She wants to make the slides more engaging for her audience, so she decides to insert audio onto each slide. When she clicks to each new slide, a different song will begin to play. Why is this an example of poor design?
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Use of audio in this manner will likely be distracting to her audience, especially if the songs have no relation to the content on the slides.
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Of the following scenarios, which one is best suited to a non-linear presentation?
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A brainstorming session on new titles for a future publication series.
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What is one of the main benefits of using slide transitions?
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They have a timer function that can help your presentation stay on pace.
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Why is it important to inquire about media rights before you decide to use a piece of media?
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Because that piece of media may not be legal to use depending on the use policy.
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What does "embedding a video" mean?
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Embedding a video means making the video a part of your slide.
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Thomas is getting ready for a presentation. His slides are set, and he's clicking through them one last time to make sure everything is in order. Unfortunately, he's discovered that one of the videos doesn't play correctly on one of his slides. What would you recommend that he do first to try to fix the problem?
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Go back to the source of the media to make sure the original files aren't corrupted.
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4.3.2
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Oral Presentations
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Why is the following statement true — ideally, your information is abbreviated on the slides and then extrapolated during the presentation?
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Slides can hold a limited amount of text, and it is the presenter's job to explain each idea.
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Evgeni delivered his entire presentation while standing behind the lectern and reading word for word the material from his slides. What do you think happened because of his behavior?
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His slides, and not him, became the main focus of the presentation.
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What does it mean to use too much jargon in a slide presentation?
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Using too much jargon means you are using words that may be unfamiliar to the audience.
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On the morning of her presentation, Clara finished her final slide. Now, three hours before her presentation, she called a friend to ask what building and room number she will be presenting in. What is Clara's big mistake?
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Clara forgot to inquire about her presentation room, since she does not even know if it has a projector.
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Which of the following is a good strategy for involving the audience?
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Have a discussion with them and/or get them into groups.
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Which word or phrase refers to an increasingly common method of computing and storing files?
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Cloud computing
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Fabian is proud of his slides and wants to print them out for his audience. However, he has 25 slides and an audience of 50. What advice do you have for Fabian?
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Explore the printing options since you have the ability to print multiple slides on one page.
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What is the main benefit of cloud-based file sharing?
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It allows multiple users to update and add to the same file simultaneously.
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Upon looking out at the audience, David noticed that half of his audience was either asleep or on their phones. What could he have done to avoid this scenario?
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David could have engaged the audience directly.
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Listening to the audience refers to what in the context of slide presentations?
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This concept refers to listening for various cues, such as confusion, interest, or boredom.
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4.4.2
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Test (CST): Creating Presentations
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Rutherford presented his first slide, which consisted of a conceptual map of the material, and internal hyperlinks in the form of an outline to each slide. Rutherford has created a(n) .
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non-linear presentation
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True or false: You should only create a slide presentation if you know that you will be presenting in a smart room.
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False. As long as you have access to a computer, you can present your slides to your audience.
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When should you create an outline?
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Before you create your first slide
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Jargon is:
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language that includes terms that only a select few can understand.
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Paulo had just completed his slides and was now reviewing them. On each of the last four slides, he had 10 bullet points of text and two graphs. What mistake did Paulo make?
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He had too much information, which would cause his audience cognitive overload.
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Lynn wants to share parts of an essay she wrote in her slide presentation. What is the best way for her to share that text with her audience?
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Use bullet points to summarize the main ideas of her essay.
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Ingrid started speaking about her slide presentation. When she clicked to the third slide, which had just a picture of an elephant, she forgot what she was supposed to talk about. What could Ingrid do to avoid this situation in the future?
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Add presenter's notes to each slide.
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Imagine you are giving a presentation and the power goes out. Fortunately, you are well prepared. What would you want to have to help you continue with your presentation?
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Handouts of your slides
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In general, which of the following is the best type of font to use in a slide presentation?
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A sans serif font in size 30-point
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You want to create a slide that lists the pros and cons of using cloud storage as part of your presentation on business technology. Which pre-set layout would you want to use?
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Title and two columns of content
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Cynthia has been asked by her supervisor to give a presentation. The presentation will be a brief training for four new hires who need to learn the company's safety protocols. Based on this information, should Cynthia use a slide presentation?
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Yes, because Cynthia will be able to use text, images, and media to help explain the company's safety protocols.
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Terrence wants to display some information in his slide presentation in a visual manner. He wants to compare the rate of growth in sales from this year to last year. Which of the following visual elements would he most likely use?
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An infographic, like a line graph
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Most of Linda's slide presentation consists of clicking hyperlinks to visit websites and discussing their design. In what situation will Linda likely run into trouble?
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The computer or laptop in the presentation room does not have an Internet connection.
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Having a video that skips or looks grainy is an example of .
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bad media
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A hyperlink:
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can take the user to an external Internet site.
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You've found an image you want to insert into your slide presentation. You want to make the image look more gray so that it looks like an older image. What would you need to adjust?
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Hue
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Who would most likely be your target audience if you created a slide presentation that had a yellow background and purple text?
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A group of children learning about the positive benefits of exercise in school
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Which of the following would be the best strategy for involving the audience in your presentation?
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Give the audience a small group activity.
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Slide presentations help you present your content in a logical and organized manner because they allow you to present your slides ________.
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sequentially
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You are part of a sales group that has been asked to give a presentation. Before you begin, what should you and your group do?
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Look into file-sharing options so that everyone can work on the same file at the same time.
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5.1.2
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All Projects Great and Small
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Which of the following is a SMART goal for Noah's food drive project?
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To collect and box enough dry and packaged food to donate to at least 25 different families by the Monday before Thanksgiving.
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Which of the following is a true statement about constraints?
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Most constraints are external and out of project manager's control.
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What is the main task of the project manager?
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To handle the day to day operations of the project.
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Maria received notification of a slight increase in the price of cement from the project vendor, but forgot to report this fact to the project manager. They project ended up over budget. How could this situation have been avoided?
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By recognizing the impact of even small changes on the overall project success.
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What is the single most important factor in determining the success or failure of a project?
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Communication
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VitaLive has authorized the development of a video game based on a new technology. Which of the following is an example of a risk that has to be accepted because it cannot be mitigated?
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There is a risk that a competitor may beat them to market with a similar product.
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John sat down with the project sponsor to gather information needed before drawing up the project plan. He knew the budget, the schedule, and the project objectives. What key piece of information was still missing?
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Who are the stakeholders?
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How do project goals affect project culture and management?
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Some types of goals and tasks require stricter controls and more procedures than others.
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Why is the project format popular in business for some goals?
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It sets up known quantities such as cost and timeframe.
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Which of the following is a true statement about milestones?
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Milestones are the high level events or actions in a schedule.
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5.1.5
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Leading a Team
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Why is it important to periodically remind the team of the organizational goals?
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To keep the daily activities on track by focusing whether they support the goals.
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What is the worst result of a team leader failing to delegate responsibility or tasks?
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The team might feel that the leader does not trust their abilities.
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Which of the following is not a strategy for delivering constructive criticism?
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Transfer the employee to a new task to give him or her a chance to succeed.
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Which of the following scenarios demonstrates leadership?
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Gloria proposes a new folder structure for her company's server, so that people can find files quicker and easier.
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Megan is concerned about the performance of one of her teammates on a project. Which of the following is an example of effective constructive criticism?
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I am concerned that took three days to complete a task that was only scheduled to take one day. Let's brainstorm ways to make up the time.
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Praise and criticism should both be delivered as soon as possible because:
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the longer the time lapse, the less effective or relevant it is.
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Why is questioning such an important leadership skill?
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Questioning shows the leader's interest in the people and in the project.
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Which of the following statements about mentors is true?
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Mentors are an excellent way to learn on the job.
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When building a team, which profession is most similar to that of the team leader?
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A coach
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Why should a team leader refer any serious conflicts to Human Resources or a supervisor?
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The conflict could have ethical or legal implications for the company.
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5.2.2
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Tools for Project Management
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Why is it generally good for businesses if their projects end on time and with only a little money left in the budget?
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Because it indicates that their managers are competent at estimating budgets and maintaining schedules.
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What is the term that describes the spreading of materials, money, and human resources to get work done in the most economical and efficient manner?
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Resource allocation
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What are the consequences to the schedule if completion of a primary task is delayed?
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The beginnings of all related dependent tasks are also delayed.
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Sheria has to evaluate whether she has enough in-house staff working on her project. What steps should she go through to compute this?
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She should compute number of hours each in-house task on the schedule will take and compare that to the total number of work hours available from her team members.
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Maria's budget was almost gone on her project but she still had a few tasks to complete. Which of the following would help her bring the budget back in line?
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She should try to find ways to cut back on or cancel a remaining task.
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Which of the following statement is true?
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Project management software is only useful with a knowledgeable human operator.
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Lilly's team had trouble keeping up with all the changes being made to the specifications for the website. They would have greatly benefited from the concept of:
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transparency in the work process.
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Productivity is the combination of collaboration, economy, and .
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efficiency
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Which of the following is a productivity strategy for collaboration?
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Posting files to a web-based shared site.
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Which of the following represents a primary task and a dependent task?
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Creating a job description for a position; Interviewing candidates for the position.
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5.2.4
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Quiz: Measuring Project Performance
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A valuable client wanted to increase the scope of the work on Franklin's project by 10% but did not want to increase the budget. What would be Franklin's best course of action?
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Create an exception report explaining the situation with all relevant data and request advice from management.
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The scope of Latisha's project changed by +25%. The approved change request called for 1000 units to be produced. What was the amount of the initial project scope?
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800 units
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What is the term that describes what a business has to pay to correct defective products?
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Cost of Quality
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Joshua was having a difficult time meeting the approved schedules and budget. What might be the most likely cause?
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There was a lack of clarity and expectations in the original work plan goals.
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Maria's initial project budget was increased from $16,000 to $18,000. What was the variance from the initial budget?
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12.50%
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Stiviko's approved work plan included 4 technicians to create 200 web pages over 5 days. What was the unit metric for the production work?
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10 pages per technician per day
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Project performance metrics are used to:
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assess the health or state of a project.
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Which of the following variables is a common source for performance metrics?
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Budget
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Why is the monitoring and controlling phase extremely important to the success of the project?
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It is the only way to ensure that work plan estimates are on track and that early intervention can take place.
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What is the main purpose of the status report?
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To ensure that management and the team has a clear picture of the state of the project.
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5.3.2
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Sharing Information and File Security
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Ian is working on a project report that will go through multiple rounds of revisions. He decides to establish a file labeling system to help keep track of the different versions. He labels the original document ProjectReport_v1.docx. How should he label the next version of the document?
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ProjectReport_v2.docx
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When using for file storage, you must be able to access the physical device in order to retrieve files from it.
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a USB flash drive
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Which of the following employees would benefit most from using an FTP site?
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Sanjay, who manages a team of freelance writers who work in different locations
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Where can viruses occur?
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FTP sites, cloud storage, instant messaging, and email
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Which password is better, Fan4Life or 4n&77Q?
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4n&77Q because it is a hard-to-guess combination.
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What is the main benefit of using a consistent system to label your files?
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It helps you keep track of each stage of the editing process.
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Unencrypted information is:
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likely to be stolen and abused.
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Your co-worker is at a conference in another state. She requests that you send her the current draft of the report you are working on. You create an email, attach the file, and click Send. A few seconds later, you receive an error report: The attachment was too large to go through. What should you do next?
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Upload the file to an FTP site and then email the colleague with a link to the site.
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Natasha is eager to protect her files. Every time she saves a file to her project folder, she saves a copy to a subfolder labeled "Backup Files," which she stores within the main project folder. One day, a virus appears on her computer, corrupting all the files in her project folder. Natasha doesn't stress over it because she has an extra copy of all her files in the subfolder. However, when Natasha goes to retrieve the backup files in the subfolder, she discovers they have all been corrupted as well. What should Natasha have done differently?
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Natasha should have stored the backup files on a different server, or on an FTP, where the virus would not likely have reached them.
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Which of the following is an ineffective way to securely share information?
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Scan your files for viruses after you send them to someone else.
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5.4.2
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Test (CST): Managing Projects
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Which of the following individuals needs to exercise the most caution when it comes to resource allocation?
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Jon, who, with three colleagues, needs to interview 40 teenagers by the end of the week
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Suppose that, as a project manager, one of your greatest strengths is identifying who on your team can take on some of your own tasks, allowing you to focus on other aspects of the project. Which of the following would best describe you?
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You are a good delegator.
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Which of the following is the best analogy for a project plan?
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Blueprints for a house
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Who typically prepares the exception report?
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The project manager
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Which of the following criteria is important when identifying a potential mentor?
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Whether you admire the person
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Vivienne has four files she needs Bill to review. She sends Bill the file path to where the files are saved on the server. When Bill opens the folder, he sees the following files: Section1_final.docx Section2_final_VV.doc Section3_v2.docx section4_final.doc Bill sees that Vivienne may benefit from some tips about file organization. Which of the following would be the most helpful tip?
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The files that are not yet final should be stored separately from files that are final.
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Why are project charters useful?
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They provide information regarding the overall budget, schedule, and key players.
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The five main phases of a project include pre-planning, planning, , , and closing.
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implementation; monitoring
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Why would a project manager benefit from distinguishing between primary tasks and dependent tasks?
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This would enable the manager to draft a dependency schedule.
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Which of the following individuals should seek help immediately from a human resource specialist?
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Pat has been receiving anonymous notes that are threatening.
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Which of the following is an example of transparency?
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The project manager posts all the project information (schedule, guidelines, etc.) to a location that is accessible by the entire team.
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Which of the following statements best describes how productivity relates to activity?
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Productivity is an activity that leads to making progress.
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Which of the following pieces of information should you include on a status report?
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Whether the project is at risk
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Kristina has to deliver twenty 100-word marketing "blurbs" by the end of the week. Which of the following aspects of her project will be most challenging to measure?
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The effectiveness of the "blurbs"
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Sara works at a printing company. She and her colleagues have to stagger their tasks carefully because each of their projects require not only the printers, but other equipment as well. Sara is currently working to fulfill an order for 5,000 flyers, which are due tomorrow. Her customer just called to say that they need additional 5,000 flyers. What will be least important to Sara as she determines whether her company can accommodate the request?
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Why the customer needs 5,000 extra flyers
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Which of the following people would benefit most from using the read-only view?
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Tito, who wants his friend to give a second opinion on the report he wrote, but not make any changes directly in the file
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When would instant messaging be the least effective means of communication?
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When you have a series of complex questions to ask your colleague
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FTP sites carry a security risk because:
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the logins are unencrypted.
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Andy, who is part of Fritz's project team, has been making a mistake repeatedly. Instead of submitting his work to Fritz for review, as the project guidelines instruct him to do, he has been submitting his work directly to the client when he finishes working on it. This has been creating extra work for Fritz. Fritz finally says to Andy, "I noticed that we've been submitting some work directly to the client before it has been reviewed internally by me. What I would prefer is for you submit your work to me first so that I can help ensure that all our deliverables are consistent." Why is this a good example of constructive criticism?
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Fritz describes what the problem is and what the new behavior should be.
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Lanie is managing a project that involves fact-checking and copyediting 100 articles by September 3. She has three colleagues helping her complete the work. She drafts the following as the completion criteria for the project: "Lanie and her colleagues review 100 articles by September 3." Is this good completion criteria?
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No, because Lanie does not specify what "review" involves
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6.1.2
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Exam: Business Applications Wrap-Up
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What is essential to delivering a successful presentation?
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The principles of good communication
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Victor created, planned, organized, and now runs his own photography business. He works long hours and is self-employed. Which type of businessperson would Victor best be described as?
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Entrepreneur
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What is the first phase of the project process?
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Pre-planning
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Sherry often makes long personal phone calls from her desk during the work day. Alvin likes to wear shorts and old t-shirts to work during the summer. Jillian usually arrives 10 minutes late to the office in the morning. Chloe keeps her workspace organized and clean. Which of these employees is displaying proper workplace etiquette?
answer
Chloe
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How can addressing the 5Ws improve your business letter?
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It allows you to automatically include all necessary details.
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Jeremy is on the office space improvement team and thinks the most recent idea his teammates have come up with will not work. What is the best way he could communicate his thoughts to his teammates?
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Say, "I've been thinking that this other idea I have could work; what do you all think?"
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"Videos can be difficult to embed in your slides, and so you should give yourself ample time to troubleshoot the process." Why is this statement true?
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Not all websites allow their videos to be embedded easily, and so it can take extra time to figure it out.
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Tara is using new software for the first time and wants help learning how to use it. What would be the best resource for her to use?
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Tutorial
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"If possible, always bring print-outs of your slides for your audience members." Is this good advice?
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If you can, this is always recommended, unless you are assured everyone will have a tablet and you can share the files online.
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Why do some people fear facilitating meetings?
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Many people fear that they do not have the necessary leadership skills.
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What must a project manager do before creating a dependency schedule?
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Identify which tasks are primary and which are dependent.
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Why is body language an important indicator in business meetings?
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You will know if your audience is engaged.
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Kelsey is formatting a 30-page proposal and wants to make it easier for the reader to navigate the sections. What can she add in the document to achieve this?
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Hyperlinks
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Why do businesses use letterheads and logos?
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Businesses use letterheads and logos for identification purposes and branding.
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Eloise wants to find out if it would be possible to change the whole layout of the office to improve creativity. What type of report would this call for?
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Feasibility report
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What are three techniques used to generate ideas?
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Free writing, brainstorming, and concept mapping
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Oliver needs to purchase new equipment for his team in order to complete his project on time. His budget for purchasing new equipment, however, will depend on whether his company is awarded the grant he applied for. Many other companies applied for the same grant. This is an example of a project .
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constraint
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Ronaldo wants to determine if employees would prefer having bagels or donuts at morning meetings. Which method would be best to collect this information?
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Survey
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Why are slide presentations universal in business environments?
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Because they are easy to use and can accommodate all varieties of information
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Ben needs to write a progress report. In his progress report, which order should Ben place the following points? I) The project team has finalized their first drafts. II) As of January 31, the project is on budget but two weeks behind schedule. III) The schedule was setback due to unexpected snow closing the office. IV) Spending is on track with the budget.
answer
II, IV, I, III
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How should Francis cite a book he referenced to write a proposal? The book is A Guide to Workplace Communication by Antonio Rosa. The copyright page reads as follows: Copyright ©2009 by Antonio Rosa. Ten Letter Press, 34 Green Acre Road, Chicago, IL 60616. www.tenletterpress.com.
answer
Rosa, Antonio. A Guide to Workplace Communication. Chicago, IL: Ten Letter Press, 2009. Print.
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Jana wants to align a block of text on the right. What command allows her to do this?
answer
justification
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What is one reason employers appreciate employees that have high self-esteem?
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People with high self-esteem can take positive criticism and turn it into improvements.
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Oliver wrote a short proposal at his supervisor's request. His supervisor often works outside of the office. What is the best way for Oliver to share the document with her?
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Attach it to an email.
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Summer's current password is SoccerFan!4. How could Summer best improve her password?
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Mix up the letters and numbers into a hard-to-guess combination
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On the day before his presentation, Jamie was advised to:
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go to the room beforehand and figure out what technology he needed to bring.
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Which of the following is an example of a functional skill?
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Calming down an upset customer
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What type of information is best suited for infographics?
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All varieties of information, from bullet pointed text to numerical tables
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What is a contact list?
answer
Your contact database in your email program
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Todd insisted on having an image to go with every slide. Is this good or bad?
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It is neither good nor bad. As long as the media is relevant, images can be used on every slide.
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When should you send an email?
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When the subject addresses something meant to occur in the future, or impact the future
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Annabella was giving a presentation to a group of 20 real estate agents on the topic of growth in a particular neighborhood. After she was done, one audience member raised his hand and asked how growth in that neighborhood compared to growth in the surrounding neighborhoods. Somewhat embarrassed, Annabella didn't have any idea about the surrounding neighborhoods. What principle of communication did Annabella forget?
answer
Anticipate questions.
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How can a writer be brief when writing professional letters?
answer
By writing a concise letter that addresses your purpose
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Which of the following tasks is the project manager least likely to be involved in?
answer
Defining the project scope
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What detail best supports the topic sentence "Open office layouts increase collaboration"?
answer
When employees can see one another from their desks, they are 70% more likely to work together.
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Cecily just started her very first job. She has an entry-level position at a large, international corporation. Which of her colleagues would be in the best position to mentor Cecily?
answer
Daniel, who has worked his way up from entry-level to manager of Cecily's team within the last five years
question
Rhea is a manager at an art supply store. She closely supervises her employees, but also explains decisions and asks for feedback. Which leadership style does Rhea use?
answer
Coach
question
Rudy has received a change request from his client. The request will significantly affect the scope of the project, and Rudy doesn't see how he could possibly accommodate the request. To whom should Rudy go to determine whether he should fulfill the request?
answer
Tilda, the project's sponsor, because she is responsible for all major decisions regarding the project's scope
question
You work at a restaurant and have noticed one of your coworkers is putting in orders that customers did not make so she can eat the meals herself. What is the first step you should take before reporting this?
answer
Get all the facts, and keep a written record with dates and times.
question
Which of the following tools would be most appropriate for asking your colleague whether she has time for a quick meeting?
answer
Instant messaging
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