Business Administration Core Exam terms DECA – Flashcards
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Owned by stockholders who've purchased stock. (1)
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Corporation
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Source of relevant, valid information that may be useful to businesses. (2)
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Government Publications
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Understanding a speaker's meaning. (4)
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Active Listening
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Conveys a positive message and reinforces good news. Done with good posture and eye contact. (5)
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Smiling
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The correct way to present an idea. (7)
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Unbiased
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Visual aid used to clearly illustrate company's sales by region. (9)
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Geographical Map
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Process of assessing the flow and clarity of written materials. (Spelling errors, shortening sentences, changing words) (11)
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Editing
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How employees should treat customers. (18)
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Pleasant Courtesy
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Salespersons should know the locations of all of these in order to help with all of a customers inquiries.
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Departments
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What employees must to do make sure that they understand an customers question.
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Restating
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The behaviors and traits to be displayed by employees.
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Consistent, Knowledgeable, and Helpful
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Desires that can be satisfied without spending money.
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Non-economic Wants
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Resources that enable businesses to operate are known as:
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Inputs
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One reason the supply of certain products has been eliminated is because of:
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Technology
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Information management, marketing, and financial analysis are activities in which all ______ are involved.
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businesses
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A disadvantage of private enterprise:
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Unequal Distribution of income
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Main goal of business:
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Make a profit
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Having a high level of self-esteem helps individuals to ______.
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Cope with criticism
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One way that individuals exhibit self confidence is by being _____.
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Enthusiastic
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People who have very low opinions of and lack of confidence in themselves or others are:
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Defeatists
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Editing life's aggravation a and difficulties without getting upset required you to have ______.
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Patience
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Evaluative information about you or your behavior is known as:
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Feedback
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Because the world of business is dynamic and rapidly changing, employees must be ______ to change.
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Receptive
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Your ability to empathize with someone else is limited by the nature of your experiences and by your _______.
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Self-understanding
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Not liking conflict of any kind and avoiding it at all costs are ______ to being assertive.
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Barriers
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Most common negative effect of destructive conflict:
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Frustration
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A character quality that good coaches display:
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Patience
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Part of the world and type of area a person comes from, which influences who they are.
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Geographic Origins
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Currency without intrinsic value and is not backed by reserves.
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Fiat Currency
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Money that only exists in electronic format.
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Electronic Currency
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Currency that has value other than it's value as money. (ex. silver or gold)
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Commodity Money
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Coins
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Specie Currency
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Market structure in which a lot of businesses sell similar products that only have a few differences.
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Monopolistic competition
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Monopoly that government allows to exist under legally under controlled conditions.
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Regulated monopoly
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Market structure in which there are relatively few sellers, industry leaders usually determine prices.
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Ogliopoly
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System in which people make and spend their incomes.
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Economy
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A country's arrangement for making and enforcing laws.
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Government
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Group of individuals who share an environment.
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Society
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Credit commonly used to purchase large, expensive items.
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Installment Credit
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Credit that limits the total amount of money that may be owed and charges interest on outstanding balances.
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Revolving credit
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Credit that allows users to buy at any time during a set period of time.
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Regular credit
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Deposits to your bank account.
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"D" "DEP"
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Debit Card transactions.
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"DC"
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Transfers between accounts
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"T"
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Important consideration when selecting a financial-service provider
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Fee structure
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Ownership investments that allow access to an "expert manager" or a fund manager.
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Stock mutual funds
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Bookkeeping does this:
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Records business transactions
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Primary role of finance in business involves:
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Obtaining funds
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An employee benefit of new-employee orientation:
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Job satisfaction
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Managing information for business continuity is important in case of:
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A disaster
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Two or more related computer programs that work together to record information or performs specific business tasks or functions
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Integrated Software
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Fraud that attempts to cheat a business out of money at the time of purchase
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Point of sale fraud
