BPI – 11 – Flashcards
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Pure Play Business
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A business that operates on the Internet only without a physical store. Ex: Expedia or Amazon.com
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Intranet
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An internalized portion of the Internet, protected from outside access, that allows an organization to provide access to information and application software to only its employees.
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Extranet
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An intranet that is available to strategic allies, such as customers, suppliers, and partners.
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Portal
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A website that offers a broad array of resources and services, such as email, discussion groups, search engines, and online shopping malls. Ex: Specialized - Yahoo, Google, Netscape, and Microsoft Ex: Niche - Garden.com (gardeners), or Fool.com (investors)
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Kiosk
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A publicly accessible computer system that has been set up to allow interactive information browsing.
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Common Forms of Service Providers
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1) ISP - Internet Service Provider 2) OSP - Online Service Provider 3) Application Service Provider
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ISP - Internet Service Provider
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A company that provides individuals and other companies access to the internet along with additional related services, such as website building.
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Common ISP Services
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1) Web Hosting 2) Hard-Disk Storage Space 3) Availability 4) Support
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WISP - Wireless Internet Service Provider
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An ISP that allows subscribers to connect to a server at designated hotspots or access points using a wireless connection.
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OSP - Online Service Provider
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Offers extensive array of unique services such as its own version of a web browser.
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ASP - Application Service Provider
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A company that offers an organization access over the Internet to systems and related services that would otherwise have to be located in personal or organizational computers.
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SLA - Service Level Agreement
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Define the specific responsibilities of the service provider and set the customer expectations. Ex: Availability, accessibility, performance, maintenance, and security.
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Organizational Strategies for Ebusiness
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1) Marketing/Sales 2) Financial Services 3) Procurement 4) Customer Service 5) Intermediaries
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Marketing/Sales
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Organizational Strategy for Ebusiness: Advertising and promoting of products on the Internet. Ex: Online Ad, Pop-up, Mass Customization, and blogs
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Financial Services
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Organizational Strategy for Ebusiness: Help Consumers, businesses, and financial institutions distribute information with greater convenience and richness than available in other channels.
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Procurement
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Organizational Strategy for Ebusiness: Collecting of items.
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Customer Service
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Organizational Strategy for Ebusiness: Business process where the most human contact occurs between a buyer and a seller. Number one issue is consumer protection.
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Intermediaries
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Organizational Strategy for Ebusiness: Agents, software, or business that bring buyers and sellers together that provide a trading infrastructure to enhance ebusiness.
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Online Consumer Payments
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Financial Services: 1) Financial Cybermediary 2) Electronic Check 3) Electronic Bill Presentment & Payment (EBPP) 4) Digital Wallet
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Financial Cybermediray
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Online Consumer Payments: An Internet-based company that facilitates payments over the Internet. Ex: PayPal
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Electronic Check
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Online Consumer Payments: A mechanism for sending a payment from a checking or savings account. Ex: Online Banking
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Electronic Bill Presentment & Payment (EBPP)
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Online Consumer Payments: A system that sends bills over the Internet and provides an easy-to-use mechanism to pay the bill. Ex: CheckFree or Quicken
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Digital Wallet
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Online Consumer Payments: Both software and information- the software provides security for the transaction and the information includes payment and delivery information. Ex: Credit card # and expiration date.
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MRO - Maintenance,repair,and operations materials
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Procurement: Materials necessary for running an organization but do not relate to the company's primary business activities.
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Eprocurement
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Procurement: The B2B purchase and sale of supplies and services over the Internet.
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Electronic Catalog
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Procurement: Presents customers with information about goods and services offered for sale, bid, or auction on the Internet.
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Reintermediation
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Intermediaries: The using Internet to reassemble buyers, sellers, and other partners in a traditional supply chain in new ways.
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Content Providers
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Intermediaries: Companies that use the Internet to distribute copyrighted content. Ex: News, music, games, books, and movies
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Online Brokers
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Intermediaries: Act as intermediaries between buyers and sellers of goods and services.
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Market Makers
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Intermediaries: Intermediaries that aggregate three services for market participants: 1) A place to trade and sell 2) Rules to govern trading 3) An infrastructure to support trading
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Interactivity
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Measures the visitor interactions with the target ad. ex: Cookie, Click-through, and Online ad
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Clickstream Data
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The exact pattern of a consumer's navigation through a site.
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Egovernment
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Involves the use of strategies and technologies to transform governments by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government.
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Mobile Commerce (Mcommerce)
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The ability to purchase goods and services through a wireless Internet-enabled device.
