BITM Chapter 2 – Flashcards

Chart Business environment pressures -Social/political/legal -Technology -Economic Organizational performance responses -Electronic commerce, strategic systems, cusomter foucs and service (CRM) self service, Continuous improvement efforts, business process restructuring and management BPM, Intelligent data managment, on demand made to order mass customization, better data management, business alliances

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fall of berlin wall netscape goes public development of work flow software uploading outsourcing offshoring supply chaining insourcing informing the steroids

technological innovation and obsolescence information overload

social responsibility, government regulation and deregulation, protection against terrorist attacks, ethical issues

Strategies for Competitive Advantage: cost leadership differentiation innovation operational effectiveness customer-orientation

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Threats of new entrants Buyer Power Threats of Substitute Products or Services Supplier Power

Adds value with (chart) Primary activities -administration and management, human resource management, product and technology development, procurement Support activities - Inbound logistics, operations, outbound logistics, marketing and sales, customer service

is defined as an ongoing collection of related activities that create a product/service to an organization?

managers must be able to access, navigate, and utilize these vast stores of data, information, and knowledge. Information technologies, such as search engines (discussed in Chapter 4) and data mining (discussed in Chapter 5), provide valuable support in these efforts.

statement that identifies a business's approach to compete, its goals, and the plans and policies that will be required to carry out those goals.

systems that belong exclusively to a single organization provided strategic advantage to firms in highly competitive industries

• Business managers and IT managers have different objectives. • The business and IT departments are ignorant of each other's expertise. • Communication is lacking.